# Cash Out

## Overview

Cash Out is a service that allows authorized users by the merchant to conveniently withdraw cash at convenience stores. Cash Out transaction is made simply by requesting cash withdrawal from the cashier or the POS Machine. Upon requesting cash withdrawal, the cashier or the POS Machine will inquire the users about the specific product type and the name of the merchant. Subsequently, users will be asked for a token, cell phone number, and the desired withdrawal amount. Upon completion of the process, the cashier will dispense the requested cash along with a receipt.

***

## **Key Features**

| Feature                            | Description                                                                                                                                                                                                                                          |
| ---------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Easy Access to Cash Withdrawal** | Cash Out provides users with unparalleled accessibility to cash withdrawal services through a vast network of convenience stores. It removes the hassle of locating ATMs or bank branches, offering a reliable alternative for immediate cash needs. |
| **Supported Convenience Stores**   | Users can withdraw cash at over **22,000+ Indomaret stores nationwide**, greatly expanding access to convenient cash withdrawal points.                                                                                                              |
| **Empowering Unbanked Users**      | Designed for Indonesians in rural areas with limited banking infrastructure, Cash Out enables cash withdrawals at over **20,000+ convenience store locations**, reaching underserved communities.                                                    |
| **Instant Cash Disbursement**      | Upon transaction completion, users receive cash **immediately**, with a receipt provided for record-keeping. This feature is ideal for urgent situations requiring quick access to physical currency.                                                |
| **Enhanced Security Measures**     | The service includes **token-based authentication** and **secure data transmission**, ensuring user transactions and personal information remain confidential and protected.                                                                         |

***

## **Flow of Transaction**

Cash Out transaction has the following flow of steps:

1. **Visit the Nearest Indomaret Store:** Locate the nearest Indomaret store and approach the POS machine or cashier.
2. **Inform Cashier:** Request a cash withdrawal from the cashier. The cashier will guide you through the process.
3. **Provide Details:** Specify the product type (e.g., DOKU e-Wallet) and name the merchant offering the Cash Out service.
4. **Token and Information:** Provide the cashier with the required information, including the token, your cell phone number, and the desired withdrawal amount.
5. **Completion:** Once the process is complete, the cashier will dispense the requested cash along with a detailed receipt.

***

## Requirements

* Merchant must be a Financial Institution (Bank or non-Bank) that is licensed in Indonesia
* Merchant must have a mobile app to trigger the Cash Out transaction
* Mobile app that belongs to the Merchant must already be live and can be operated by the Merchant’s user
* Merchant must gain approval from the third party (Indomaret).

***

## FAQ

<details>

<summary>What is the maximum amount to withdraw with Cash Out?</summary>

For Cash Out with Indomaret, the maximum amount to withdraw is IDR 1,000,000 per transaction. For Cash Out with Alfamart, the maximum amount to withdraw is IDR 5,000,000 per transaction.

</details>

<details>

<summary>How to get started with Cash Out?</summary>

Please fill and submit [this](https://www.doku.com/en-US/contact-sales) form, and our team will contact you for further details.

</details>