# Manage User Account

## Overview

In this section, you will learn how to manage your User Account. 

1. [Change Password](https://docs.doku.com/get-started/manage-user-account/change-password)
2. [Enable 2-Step Verification](https://docs.doku.com/get-started/manage-user-account/enable-2-step-verification)

***

## My User Account Information

Your User Account Information can be found on **User Profile** page.

* **Name** - The registered name of your User Account.
* **Email ID** - The registered email address of your User Account.
* **Phone Number** - The registered phone number of your User Account.
* **Account Password** - The password that is used to register for your User Account.
* **Role** - The assigned user role within your Business Account (e.g., Admin, Finance, Operation, IT, or Customer Service).
* **Referral Code** - A unique referral code that you can share with others to invite them to DOKU.

***

## FAQ

<details>

<summary>What is the role of my User Account?</summary>

You can find the role of your user account by following the steps below:

1. Log in to [DOKU Dashboard](https://dashboard.doku.com/bo/login?utm_source=docs), and then access the side navigation bar
2. The role of your user account can be found at the bottom of the navigation bar,\
   below your user name.

</details>

<details>

<summary>How to use referral code?</summary>

If your receive a referral code from your sales representative or business partner, you can use the referral code during the [DOKU Business account registration](https://dashboard.doku.com/bo/register).&#x20;

The referral code box can be found at the bottom of the registration page.

</details>

<details>

<summary>Can I deactivate or delete my User Account?</summary>

Yes, you are free to delete your User Account without needing assistance from us. However, please note that only the User Account can be deleted — not the Business Account, as it is subject to compliance and regulatory retention policies.&#x20;

It’s also important to note that DOKU does not charge any fees for maintaining an active account. Fees are only applied to successful transactions.

</details>

<details>

<summary>How to delete my User Account?</summary>

If you wish to stop using DOKU services, you can delete your user account from DOKU Dashboard. Please note that deleting your account will **remove all of your user data permanently** and it cannot be recovered. You will also completely lose your access from the DOKU Dashboard.&#x20;

You can delete your DOKU Dashboard account by following the steps below:

1. Log in to [DOKU Dashboard](https://dashboard.doku.com/bo/login?utm_source=docs), and then access the side navigation bar
2. Click the ellipsis icon **( ⋮ )** next to your user name from the menu, and then select **Profile** in the pop-up box
3. **User Profile** page will appear, then scroll down to the **Delete Account** section
4. Click **Delete Account**, then enter your PIN or an OTP to confirm account deletion.

{% hint style="warning" %}
Deleting your user account will not delete your business account.
{% endhint %}

</details>

<details>

<summary>Can I change the email address of my User Account?</summary>

It is not possible to change the email address associated with an existing User Account. If you would like to use different email address, you will need to create a new User Account. You can do this by simply inviting a new member using your new email address. Please refer to [#invite-team-members](https://docs.doku.com/manage-business/manage-team-members#invite-team-members "mention") for the detailed guide.

</details>

<details>

<summary>I forgot my email and phone number. How do I log in?</summary>

If you forget both your registered email and phone number, you can ask a team member to check the **Team Management** page. Your details (email and phone number) will be visible there, so you can use them to log in again.

</details>

<details>

<summary>I lost access to my email and phone number. How do I log in?</summary>

Your login options depend on which credentials you still have access to:

* If you lost access to your email but still have your phone number: You can log in with your phone number.
* If you lost both email and phone number: The only solution is to ask a team member with access to invite you again using your new email address. If no one else has access, you will need to create a new Business Account.

</details>


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