Payment Link

Create a link instantly to collect payments from your customers

Introduction

Payment Link enables merchants to accept payments by simply creating and sharing a link to customers via email, messaging apps, social media, or any online platform — no website, app, or coding required. Payment Link can be generated through 3 platforms:

1. Website via DOKU Dashboard

2. Mobile app via Juragan DOKU

3. Social messaging app via WhatsApp

Create Payment Link

Quickly accept payments in 3 easy steps

Manage Payment Link

Track payment status, send notification, and manage payment link report

Link Types

Single Payment Link

Single Payment Link is used to collect one-time or recurring (partial) payments from a specific customer. Once full payment has been made, the link can no longer be used to accept payments and becomes inaccessible. It is ideal for sending invoices for products or services sold to individual customers.

Single Payment Link cannot be reused after payment completion, but you can duplicate and edit the link for other customers.

Multiple Payment Link

Multiple Payment Link is used to collect several payments using the same link. It is ideal for businesses that sell identical products or services to multiple customers.

The link remains active and reusable until it reaches its specified expiration date or transaction usage limit. Merchants can configure a transaction limit per link or allow unlimited transactions based on their business needs.

	Single Payment Link	Multiple Payment Link
Description	Used for collecting one-time or recurring (partial) payments from a specific customer	Used for selling a product, a service, or accepting donations from multiple customers
Customer	Specific individuals or businesses	Multiple individuals or businesses (anyone with the link)
Reusability	Cannot be reused after full payment; can be duplicated and edited for a new customer	Reusable until expiration or usage limit is reached
Use Cases	Sending invoices of a product/service to a single customer	Selling products/services to multiple customers; fundraising or mass sales
Partial Payments or Payment Plans	✅ Supported	❌ Not Supported
Promo/Discounts	✅ Supported	✅ Supported
Create from Website	✅ Supported	✅ Supported
Create from Mobile App	✅ Supported	✅ Supported
Create from WhatsApp	✅ Supported	✅ Supported

Order Types

Amount & Description

Amount & Description: Merchants create a Payment Link by entering the payment amount and a description of the product or service. Customers simply review the preset information and complete the payment without modifying any details.

Items & Amount

Items & Amount: Merchants define multiple products or services with assigned quantities and prices. Customers can select one or more items and adjust the quantity during checkout, based on the available limits set by the merchant.

Accept Any Amount

Accept Any Amount: Merchants create a Payment Link where customers are free to decide the amount they want to pay. Only a description is preset; no amount is fixed in advance.

	Amount & Description	Items & Amount	Accept Any Amount
Description	Simple payment by entering only the amount and description	Input multiple products/services with quantity and price breakdown shown at checkout	Yes, by deciding the amount to be paid.
Customers Choose What to Pay (PWYW)	Yes, with Partial Payments	Yes, by selecting quantity of products/services	Yes, by deciding the amount to be paid
Set Minimum and Maximum Amount	Yes, with Partial Payments	Yes, by setting minimum/maximum quantity for each product/service	No, freely entered by customers
Use Cases	Professional services (e.g., consulting fees, legal services, design work), subscription invoicing with fixed pricing, single project or service billing	Online stores offering multiple products, service packages with optional add-ons, order-based businesses such as catering or event services	Donation campaigns, crowdfunding, charity fundraising, tipping systems, membership contributions with flexible amounts
Single Payment Link	✅ Supported	✅ Supported	✅ Supported
Multiple Payment Link	✅ Supported	✅ Supported	✅ Supported
Create from Website	✅ Supported	✅ Supported	✅ Supported
Create from Mobile App	✅ Supported	✅ Supported	❌ Not Supported
Create from WhatsApp	✅ Supported	✅ Supported	❌ Not Supported

Customer Info Types

Collect Customer

Collect Customer: Merchants can specify required customer details such as name, email, telephone number, and address. Customers input this information before completing their payment. This method is ideal for merchants who need customer data for transaction tracking or record keeping.

Select Customer

Select Customer: Merchants can select from previously registered customers or add new customer information manually when creating a Payment Link. This option is suitable for invoicing or billing scenarios where the merchant manages a customer database and needs to associate transactions with specific customers.

	Collect Customer	Select Customer
Description	Customers input their personal information (name, email, phone number, address) before completing payment	Merchants select existing registered customers or add new customer data during Payment Link creation
Use Cases	Fast creation of Payment Links while still collecting basic customer information for tracking and reports	Ideal for invoicing or billing existing customers, enabling better transaction history management
Partial Payments or Payment Plans	❌ Not Supported	✅ Supported
Single Payment Link	✅ Supported	✅ Supported
Multiple Payment Link	✅ Supported	❌ Not Supported
Create from Website	✅ Supported	✅ Supported
Create from Mobile App	✅ Supported	✅ Supported
Create from WhatsApp	✅ Supported	✅ Supported

Creation Methods

Single Creation

Single Creation: Create one Payment Link at a time through the DOKU Dashboard or Juragan DOKU mobile app. This method is suitable for fast payment requests where only one transaction needs to be processed.

Bulk Creation

Bulk Creation: Generate multiple Payment Links at once by uploading an XLSX file through the DOKU Dashboard. This streamlines mass link creation for merchants handling large customer bases.

	Single Creation	Bulk Creation
Description	Create a Payment Link one at a time via the Dashboard or mobile app	Generate multiple Payment Links at once by uploading an XLSX file template
Use Cases	Suitable for fast, one-off payment requests	Suitable for mass invoicing
Amount & Description	✅ Supported	✅ Supported
Items & Amount	✅ Supported	✅ Supported
Accept Any Amount	✅ Supported	❌ Not Supported
Partial Payments or Payment Plans	✅ Supported	✅ Supported
Single Payment Link	✅ Supported	✅ Supported
Multiple Payment Link	✅ Supported	❌ Not Supported
Create from Website	✅ Supported	✅ Supported
Create from Mobile App	✅ Supported	❌ Not Supported
Create from WhatsApp	✅ Supported	❌ Not Supported

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Key Features

Feature	Description	Benefits	Use Case
Email Notification	Automatically send email notifications when a Payment Link is created, nearly expired, expired, or successfully paid	Keeps both merchants and customers informed at critical stages, reducing missed payments and confusion	Merchants reminding customers before a link expires; confirming successful payments immediately via email; reducing the need for manual follow-ups
Expiry Extension	Allow customers to complete a payment after the Payment Link has reached its expiration date	Increases flexibility for customers and reduces missed payments due to link expiration. Helps merchants recover potential lost transactions without manually creating a new link	Customers who missed the payment deadline but still wish to complete their purchase without requiring merchants to manually create a new Payment Link
Custom Link	Personalize the Payment Link URL (e.g., pay.doku.com/YogaSerenity) to reinforce brand identity and make links more memorable and trustworthy	Increases brand recognition, builds customer trust, and makes URLs easier to share and remember	Sell event tickets with a branded link like pay.doku.com/SummerFestival; collect payments for online classes via a recognizable branded link
Custom Field	Add additional input fields during checkout to collect customer-specific information beyond standard payment details	Enables merchants to gather detailed data for operations, reporting, or fulfillment	Schools collecting Student ID numbers; restaurants collecting special meal requests; service providers asking for preferred appointment times
Custom Note	Add a footnote on the checkout page with extra instructions or important information	Helps manage customer expectations and reduces post-payment inquiries	Online stores providing refund policies; service businesses providing next steps after payment confirmation
Success Page Redirection	Redirect customers to a specified URL after successful payment completion	Enhances customer experience and supports marketing follow-ups or digital product delivery	Redirect customers to a download page for e-tickets, a WhatsApp conversation starter link, a "Thank You" page, or a loyalty program enrollment page after successful payment
Attachments	Allow customers to download files (invoices, catalogs, contracts) uploaded by the merchant on the checkout page	Centralizes communication and ensures customers receive essential information before payment	Merchants sending product catalogs with order forms; service providers attaching terms and conditions; schools sharing tuition fee breakdowns
Partial Payments	Allow customers to pay in installments using a single Payment Link; set minimum payment amounts if needed	Improves affordability for customers; increases transaction success for large payments	Schools collecting tuition fees monthly; merchants accepting down payments for made-to-order goods

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Use Cases

Invoice Payments

Businesses can embed Payment Links in invoices sent via email or messaging apps to simplify payment collection from clients.

Useful DOKU Features:

• Single Payment Link (for specific invoice collection)

• Amount & Description (customized for invoice details)

• Partial Payments (allow installment or progressive payments)

• Bulk Creation (allow mass invoicing)

• Custom Fields (capture client reference numbers, project codes)

• Attachments (attach detailed invoices or contracts)

Event Bookings

Event organizers can issue Payment Links for participants to register for workshops, conferences, or webinars.

Useful DOKU Features:

• Single or Multiple Payment Link (based on event type)

• Amount & Description (simple event payment setup)

• Items & Amount (sell different ticket types: VIP, Regular, Group Packages)

• Collect Customer (collect attendee details)

• Custom Field (collect seat preference, meal selection, T-shirt size, or special instructions)

• Success Page Redirection (redirect customers to download e-tickets or event info page)

• Custom Link (create branded event payment pages, e.g., pay.doku.com/SummerFestival)

Pre-orders and Deposits

Merchants selling items on a pre-order basis (e.g., gadgets, fashion collections, handmade products) can use Payment Links to collect reservation fees or deposits securely before the product launch.

Useful DOKU Features:

• Single Payment Link (for specific invoice collection)

• Amount & Description (customized for invoice details)

• Items & Amount (list multiple pre-order items with quantity limits)

• Partial Payments (allow installment or progressive payments)

• Bulk Creation (allow mass invoicing)

Fundraising & Donations

Non-profits and community groups can share Payment Links widely to collect contributions.

Useful DOKU Features:

• Multiple Payment Link (share link with unlimited donors)

• Accept Any Amount (allow donors to choose the contribution amount)

• Collect Customer (depending on donor privacy requirements)

• Custom Fields (capture donor names, dedications, or messages)

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FAQ

What is the cost to create a Payment Link?

Creating a Payment Link on DOKU is free of charge. Standard transaction fees apply based on the activated payment methods.

Can I accept international payments with Payment Link?

Yes. You must activate Cards payment method to accept international payments.

How to check if Payment Link has been paid?

For a Single Payment Link, the status will automatically change to Paid once full payment is received.

For a Multiple Payment Link, payment status can be tracked in the Transaction List section on the Payment Link Detail page.

Can my Payment Link be paid in the wrong amount?

No. The amount is predetermined by the merchant at the time of link creation. Customers cannot modify the payment amount.

Can I customize the checkout page of my Payment Link?

Yes. You can customize the checkout page of your Payment Link by following the guide on Customize Checkout Page.