Payment Link
Create a link instantly to collect payments from your customers
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Create a link instantly to collect payments from your customers
Last updated
Was this helpful?
Payment Link enables merchants to accept payments by simply creating and sharing a link to customers via email, messaging apps, social media, or any online platform — no website, app, or coding required. Payment Link can be generated through 3 platforms:
Social messaging app via WhatsApp
Single Payment Link is used to collect one-time or recurring (partial) payments from a specific customer. Once full payment has been made, the link can no longer be used to accept payments and becomes inaccessible. It is ideal for sending invoices for products or services sold to individual customers.
Single Payment Link cannot be reused after payment completion, but you can duplicate and edit the link for other customers.
Description
Used for collecting one-time or recurring (partial) payments from a specific customer
Used for selling a product, a service, or accepting donations from multiple customers
Customer
Specific individuals or businesses
Multiple individuals or businesses (anyone with the link)
Reusability
Cannot be reused after full payment; can be duplicated and edited for a new customer
Reusable until expiration or usage limit is reached
Use Cases
Sending invoices of a product/service to a single customer
Selling products/services to multiple customers; fundraising or mass sales
Partial Payments or Payment Plans
✅ Supported
❌ Not Supported
Promo/Discounts
✅ Supported
✅ Supported
Create from Website
✅ Supported
✅ Supported
Create from Mobile App
✅ Supported
✅ Supported
Create from WhatsApp
✅ Supported
✅ Supported
Amount & Description: Merchants create a Payment Link by entering the payment amount and a description of the product or service. Customers simply review the preset information and complete the payment without modifying any details.
Description
Simple payment by entering only the amount and description
Input multiple products/services with quantity and price breakdown shown at checkout
Yes, by deciding the amount to be paid.
Customers Choose What to Pay (PWYW)
Yes, with Partial Payments
Yes, by selecting quantity of products/services
Yes, by deciding the amount to be paid
Set Minimum and Maximum Amount
Yes, with Partial Payments
Yes, by setting minimum/maximum quantity for each product/service
No, freely entered by customers
Use Cases
Professional services (e.g., consulting fees, legal services, design work), subscription invoicing with fixed pricing, single project or service billing
Online stores offering multiple products, service packages with optional add-ons, order-based businesses such as catering or event services
Donation campaigns, crowdfunding, charity fundraising, tipping systems, membership contributions with flexible amounts
Single Payment Link
✅ Supported
✅ Supported
✅ Supported
Multiple Payment Link
✅ Supported
✅ Supported
✅ Supported
Create from Website
✅ Supported
✅ Supported
✅ Supported
Create from Mobile App
✅ Supported
✅ Supported
❌ Not Supported
Create from WhatsApp
✅ Supported
✅ Supported
❌ Not Supported
Collect Customer: Merchants can specify required customer details such as name, email, telephone number, and address. Customers input this information before completing their payment. This method is ideal for merchants who need customer data for transaction tracking or record keeping.
Description
Customers input their personal information (name, email, phone number, address) before completing payment
Merchants select existing registered customers or add new customer data during Payment Link creation
Use Cases
Fast creation of Payment Links while still collecting basic customer information for tracking and reports
Ideal for invoicing or billing existing customers, enabling better transaction history management
Partial Payments or Payment Plans
❌ Not Supported
✅ Supported
Single Payment Link
✅ Supported
✅ Supported
Multiple Payment Link
✅ Supported
❌ Not Supported
Create from Website
✅ Supported
✅ Supported
Create from Mobile App
✅ Supported
✅ Supported
Create from WhatsApp
✅ Supported
✅ Supported
Single Creation: Create one Payment Link at a time through the DOKU Dashboard or Juragan DOKU mobile app. This method is suitable for fast payment requests where only one transaction needs to be processed.
Description
Create a Payment Link one at a time via the Dashboard or mobile app
Generate multiple Payment Links at once by uploading an XLSX file template
Use Cases
Suitable for fast, one-off payment requests
Suitable for mass invoicing
Amount & Description
✅ Supported
✅ Supported
Items & Amount
✅ Supported
✅ Supported
Accept Any Amount
✅ Supported
❌ Not Supported
Partial Payments or Payment Plans
✅ Supported
✅ Supported
Single Payment Link
✅ Supported
✅ Supported
Multiple Payment Link
✅ Supported
❌ Not Supported
Create from Website
✅ Supported
✅ Supported
Create from Mobile App
✅ Supported
❌ Not Supported
Create from WhatsApp
✅ Supported
❌ Not Supported
Email Notification
Automatically send email notifications when a Payment Link is created, nearly expired, expired, or successfully paid
Keeps both merchants and customers informed at critical stages, reducing missed payments and confusion
Merchants reminding customers before a link expires; confirming successful payments immediately via email; reducing the need for manual follow-ups
Expiry Extension
Allow customers to complete a payment after the Payment Link has reached its expiration date
Increases flexibility for customers and reduces missed payments due to link expiration. Helps merchants recover potential lost transactions without manually creating a new link
Customers who missed the payment deadline but still wish to complete their purchase without requiring merchants to manually create a new Payment Link
Custom Link
Personalize the Payment Link URL (e.g., pay.doku.com/YogaSerenity
) to reinforce brand identity and make links more memorable and trustworthy
Increases brand recognition, builds customer trust, and makes URLs easier to share and remember
Sell event tickets with a branded link like pay.doku.com/SummerFestival
; collect payments for online classes via a recognizable branded link
Custom Field
Add additional input fields during checkout to collect customer-specific information beyond standard payment details
Enables merchants to gather detailed data for operations, reporting, or fulfillment
Schools collecting Student ID numbers; restaurants collecting special meal requests; service providers asking for preferred appointment times
Custom Note
Add a footnote on the checkout page with extra instructions or important information
Helps manage customer expectations and reduces post-payment inquiries
Online stores providing refund policies; service businesses providing next steps after payment confirmation
Success Page Redirection
Redirect customers to a specified URL after successful payment completion
Enhances customer experience and supports marketing follow-ups or digital product delivery
Redirect customers to a download page for e-tickets, a WhatsApp conversation starter link, a "Thank You" page, or a loyalty program enrollment page after successful payment
Attachments
Allow customers to download files (invoices, catalogs, contracts) uploaded by the merchant on the checkout page
Centralizes communication and ensures customers receive essential information before payment
Merchants sending product catalogs with order forms; service providers attaching terms and conditions; schools sharing tuition fee breakdowns
Partial Payments
Allow customers to pay in installments using a single Payment Link; set minimum payment amounts if needed
Improves affordability for customers; increases transaction success for large payments
Schools collecting tuition fees monthly; merchants accepting down payments for made-to-order goods
Businesses can embed Payment Links in invoices sent via email or messaging apps to simplify payment collection from clients.
Useful DOKU Features:
Single Payment Link (for specific invoice collection)
Amount & Description (customized for invoice details)
Partial Payments (allow installment or progressive payments)
Bulk Creation (allow mass invoicing)
Custom Fields (capture client reference numbers, project codes)
Attachments (attach detailed invoices or contracts)
Website via
Mobile app via
Create Payment Link
Quickly accept payments in 3 easy steps
Manage Payment Link
Track payment status, send notification, and manage payment link report