Manage Orders

Guide for merchants to manage e-Katalog orders

Manage Orders

• Orders are automatically grouped by status:

  • New, Processing, Out for Delivery, Delivered, Completed.

• View details including item info, payment, shipping, and customer notes.

To manage customer orders:

1. View Orders

   • Go to the Orders section in the e-Katalog dashboard. Here you can view all orders placed by customers.

2. Order Status

   • Orders are tracked through various stages:

     • New Order: The customer has paid.

     • Processing: Merchant processes the order.

     • Out for Delivery: Merchant sends the order for delivery.

     • Delivered: The order has arrived at the customer’s location.

     • Completed: The order is successfully completed.

3. Filter Orders

   • Use filters to search by item name, date, or order status.

4. View Order Details

   • Click on any order to view its detailed information, including payment, item details, and tracking info.

---

FAQ

What happens if an order isn’t completed?

All paid orders will be completed in 2x24 hours if the order has been processed and delivered.