Manage Orders

Guide for merchants to manage e-Katalog orders

View Orders

• Orders are automatically grouped by status:

  • New Orders, Processing, Out for Delivery, Delivered, Completed.

• View details including item info, payment, shipping, and customer notes.

1. View Orders

   • Go to the Orders section in the e-Katalog dashboard. Here you can view all orders placed by customers.

2. Order Status

   • Orders are tracked through various stages:

     • New Order: The customer has completed the payment, and order needs to be processed by the merchant.

     • Processing: Merchant has acknowledged the new order and is processing the order.

     • Out for Delivery: Merchant has requested for item to be picked up by the courier.

     • Delivered: The order has arrived at the customer’s location.

     • Completed: The order is successfully completed.

3. Filter Orders

   • Use filters to search by item name, date, or order status.

4. View Order Details

   • Click on any order to view its detailed information, including payment, item details, and tracking info.

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FAQ

What happens if an order isn’t completed?

All paid orders will be completed in 2x24 hours if the order has been processed and delivered.

Why haven’t I received the fund settlement for my e-Katalog order?

Fund settlement for e-Katalog transactions follows a different process from regular transactions. The settlement will only be processed after the order is marked as completed — either when the customer approves the order or automatically after 2×24 hours if no action is taken. Once the order is completed, the settlement will be processed according to the standard timeline.