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  • View Orders
  • FAQ

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  1. Accept Payments
  2. No-Integration Products
  3. e-Katalog

Manage Orders

Guide for merchants to manage e-Katalog orders

View Orders

  • Orders are automatically grouped by status:

    • New Orders, Processing, Out for Delivery, Delivered, Completed.

  • View details including item info, payment, shipping, and customer notes.

  1. View Orders

    • Go to the Orders section in the e-Katalog dashboard. Here you can view all orders placed by customers.

  2. Order Status

    • Orders are tracked through various stages:

      • New Order: The customer has completed the payment, and order needs to be processed by the merchant.

      • Processing: Merchant has acknowledged the new order and is processing the order.

      • Out for Delivery: Merchant has requested for item to be picked up by the courier.

      • Delivered: The order has arrived at the customer’s location.

      • Completed: The order is successfully completed.

  3. Filter Orders

    • Use filters to search by item name, date, or order status.

  4. View Order Details

    • Click on any order to view its detailed information, including payment, item details, and tracking info.


FAQ

What happens if an order isn’t completed?

All paid orders will be completed in 2x24 hours if the order has been processed and delivered.

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Last updated 3 days ago

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