Create Account

Sign up and gain access to DOKU Dashboard

Create your first Business Account

In this section, you will learn how to unlock all the services and products that DOKU could offer by creating your first DOKU Business Account. The following is a step-by-step guide on how you could create a Business Account.

1. Visit DOKU Dashboard Registration page

2. Fill the registration form by entering your full name, business name, business email address, phone number, and password

3. Check the Terms and Conditions and Privacy Policy, then submit the form

4. Verify your account by entering the OTP that was sent to your email address

5. Business Account has been successfully created. You can proceed to activate your Business account by following the next guide here.

If you have an existing Business Account, you can skip this process by creating a User Account. Learn more.

DOKU Dashboard Registration Page

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Create a Sandbox Account (optional)

While DOKU Business Account is used to accept real payments in the production environment, DOKU Sandbox Account is a demo account that you can use to simulate payments in the testing environment. If you are looking to test payments, the following is a step-by-step guide on how you could create a DOKU Sandbox Account.

1. Visit DOKU Sandbox Registration page

2. Fill the registration form by entering your full name, business name, business email address, and password

3. Check the Terms and Conditions and Privacy Policy, then submit the form

4. DOKU Sandbox Account has been successfully created. You can proceed to log in to DOKU Sandbox using the credentials you used in the registration form.

DOKU Sandbox Registration Page

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FAQ

I did not receive any OTP during registration. What should I do?

You may troubleshoot this issue in two ways:

1. OTP may not be successfully sent to you due to an invalid email address that was submitted in the registration form. Please ensure that the email address that you entered is valid and can receive emails from outside your organization.

2. The email might be inside your Spam folder. Please ensure that you have checked your Spam folder.

What is the difference between a User Account and a Business Account?

Business Account represents your company account, meanwhile User Account represents the member of your company account. One Business Account may have more than one User Account, depending how many members your company needs to manage the business.

Can I sign up for multiple Business Accounts with the same company and user information?

Yes, although this is not recommended as our risk screening team may not approve your account verification. If your company has more than one line of business and you are looking to accept payments for your other businesses, you can simply register one Business Account and activate the Multi-brand feature. You can learn more about Multi-brand here.

Can I deactivate or delete my User account?

Yes, you are free to delete your User account without our assistance. Please note that only your User Account can be deleted, not your Business Account. It is also important to remember that DOKU will not charge you for having an active account. DOKU fee is only charged based on a successful transaction.

If your questions cannot be found here, please visit DOKU Help Center for further information.