# Create Account

## Create a Business Account 

In this section, you will learn how to become a DOKU merchant by creating your first DOKU Business Account. The following is a step-by-step guide on how you could create a Business Account:

1. Visit DOKU Dashboard Registration page
   * Indonesia and other countries: <https://dashboard.doku.com/bo/register>
   * Malaysia: <https://dashboard.doku.com/bo/register?country=MY>
2. Fill the registration form by entering your full name, business name, business email address, phone number, and password
3. Review and agree to the **Terms and Conditions** and **Privacy Policy**, then submit the form
4. Verify your account by entering the OTP that was sent to your email address
5. Once your OTP is authenticated, your Business Account will be successfully created. You can proceed to activate your Business account by following the next guide [here](/get-started/activate-business.md).&#x20;

{% hint style="info" %}
If you have an existing Business Account, you can skip this process by creating a User Account. [Learn more](/get-started/manage-business/manage-team-members.md)
{% endhint %}

<div data-full-width="false"><figure><img src="/files/82xRDNuFfgxou1l1divl" alt=""><figcaption><p>DOKU Dashboard Registration Page</p></figcaption></figure></div>

***

## Create a Sandbox Account

While DOKU Business Account is used to accept real payments in the live environment, DOKU Sandbox Account is a demo account that you can use to simulate payments in the testing environment. If you are looking to test payments and explore our services and products, the following is a step-by-step guide on how you could create a DOKU Sandbox Account:

1. Visit DOKU Sandbox Registration page
   * Indonesia and other countries: <https://sandbox.doku.com/bo/sandbox-registration>
   * Malaysia: <https://sandbox.doku.com/bo/sandbox-registration?country=MY>
2. Fill the registration form by entering your full name, business name, business email address, and password
3. Review and agree to the **Terms and Conditions** and **Privacy Policy**, then submit the form
4. DOKU Sandbox Account has been successfully created. You can proceed to log in to [DOKU Sandbox](https://sandbox.doku.com/bo/login?utm_source=docs) using the credentials you provided in the registration form.

<figure><img src="/files/qWuvQUgFHmrzPcip94yb" alt=""><figcaption><p>DOKU Sandbox Registration Page</p></figcaption></figure>

***

## FAQ

<details>

<summary>I did not receive any OTP during registration. What should I do?</summary>

You can troubleshoot this issue in two ways:&#x20;

1. The OTP may not have been successfully sent due to an invalid email address entered during registration. Please ensure that the email address you provided is correct and capable of receiving emails from outside your organization.
2. The email might be inside your Spam folder. Please ensure that you have checked your Spam folder.

</details>

<details>

<summary>What is the difference between a User Account and a Business Account?</summary>

A **Business Account** represents your company as a whole, while a **User Account** represents an individual member within your company. A single Business Account can have multiple User Accounts, depending on how many members are needed to manage your business operations.

</details>

<details>

<summary>Can I sign up for multiple Business Accounts with the same company and user data?</summary>

Yes, although this is not recommended, as our risk screening team may not approve your account verification. If your company operates multiple lines of business and you wish to accept payments for each, you can register a single Business Account and enable the Multi-brand feature. You can learn more about Multi-brand on [Manage Multiple Brands](/get-started/manage-business/manage-multiple-brands.md).

</details>

{% hint style="info" %}
If your questions cannot be found here, please visit [Contact Support](/miscellaneous/contact-support.md#general-faqs) for further information.
{% endhint %}


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