Manage Checkout Orders
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Checkout Order List is a report that provides information about all orders that’ve been created which came from Checkout Page. On this page you can see detailed information about your orders, such as Amount, Transaction Status, Customer Information, and etc. You may do so by following these simple steps:
Log in to , and then access the side navigation bar
Select Reports from the menu, then choose Checkout Orders
Checkout Orders page will appear, where you can find all the transactions that have been recorded via DOKU Checkout
Click Details to view the full order information and transaction history
DOKU offers a Recover Abandoned Cart feature that allows customers to reopen and complete expired orders through a follow-up email up to 3 times. This feature helps increase conversion rates by giving customers a second opportunity to complete their purchase after the original checkout session has expired. You can activate the Recover Abandoned Cart feature by following the steps below:
Before enabling this feature, you must first activate the Expired Order status under Checkout Email Notifications. The Expired Order email acts as the entry point for customers to reopen their abandoned orders. For setup instructions, visit .
Log in to , and then access the side navigation bar
Select Settings from the menu
Settings page will appear. Under Accept Payments section, select Checkout Appearance
Checkout Page Configuration page will appear, then click Expired Settings tab
Switch on the toggle for Activate Recover Abandoned Cart
Set the Recovery Period:
For example, if you set the recovery period to 7 days, customers will be able to recover and complete their abandoned orders within 7 days after the original order has expired
Click Save to apply your settings.
Pending
The order was created, but the customer has not completed payment within the allowed time.
Success
The customer successfully completed the transaction and reached the success result page.
Expired
The order was not paid before the payment due date and has expired.