# Online Transactions and Purchases

## FAQ

<details>

<summary>How can I make online payments using DOKU e-Wallet?</summary>

1. Select **DOKU e-Wallet** when proceeding with the transaction payment
2. Enter you**r DOKU ID** and **PIN**
3. If you enter the correct PIN, the payment will be processed. You have a maximum of three attempts to enter the correct PIN

</details>

<details>

<summary>My online transaction failed, but the my DOKU e-Wallet balance was deducted. What should I do?</summary>

You may report this issue to <care@doku.com> and provide the following information:

* Merchant Name
* DOKU ID
* Invoice Number
* Transaction Date
* Transaction Amount

</details>

<details>

<summary>What is the difference between DOKU and DOKU e-Wallet?</summary>

DOKU is a payment service provider that offers a comprehensive range of digital payment solutions for businesses. DOKU e-Wallet is one of DOKU’s consumer-facing products — a digital wallet that enables users to store funds and make secure transactions conveniently.

</details>

{% hint style="info" %}
If your questions cannot be found here, please visit [DOKU Help Center](https://help.doku.com) for further information.
{% endhint %}


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