Online Transactions and Purchases
DOKU e-Wallet Online Transactions and Purchases
FAQ
How can I make online payments using DOKU e-Wallet?
Select DOKU e-Wallet when proceeding with the transaction payment
Enter your DOKU ID and PIN
If you enter the correct PIN, the payment will be processed. You have a maximum of three attempts to enter the correct PIN
My online transaction failed, but the my DOKU e-Wallet balance was deducted. What should I do?
You may report this issue to [email protected] and provide the following information:
Merchant Name
DOKU ID
Invoice Number
Transaction Date
Transaction Amount
What is the difference between DOKU and DOKU e-Wallet?
DOKU is a payment service provider that offers a comprehensive range of digital payment solutions for businesses. DOKU e-Wallet is one of DOKU’s consumer-facing products — a digital wallet that enables users to store funds and make secure transactions conveniently.
If your questions cannot be found here, please visit DOKU Help Center for further information.
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