Online Transactions and Purchases

FAQ

How can I make online payments using DOKU e-Wallet?

1. Select DOKU e-Wallet when proceeding with the transaction payment

2. Enter your DOKU ID and PIN

3. If you enter the correct PIN, the payment will be processed. You have a maximum of three attempts to enter the correct PIN

My online transaction failed, but the my DOKU e-Wallet balance was deducted. What should I do?

You may report this issue to [email protected] and provide the following information:

• Merchant Name

• DOKU ID

• Invoice Number

• Transaction Date

• Transaction Amount

What is the difference between DOKU and DOKU e-Wallet?

DOKU is a payment service provider that offers a comprehensive range of digital payment solutions for businesses. DOKU e-Wallet is one of DOKU’s consumer-facing products — a digital wallet that enables users to store funds and make secure transactions conveniently.

If your questions cannot be found here, please visit DOKU Help Center for further information.