Settlement Report

Configure Settlement Recipients

Your settlement report can be sent to you via email, SFTP, or both. You can manage the settlement report settings by following the steps below:

1. Log in to DOKU Dashboard, and then access the side navigation bar

2. Select Settings from the menu

3. Settings page will appear. Under Finance Settings section, select Settlement

4. Settlement Settings page will appear where you can either choose to receive the settlement report by email, SFTP, or both by ticking the options under Settlement Report Notification

5. Click SUBMIT to save, and your settings will be effective for the next settlement batch.

Your settlement report is sent to you automatically every time a settlement takes place. You are not required to retrieve the settlement report from the dashboard.

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View Settlement Batch Transactions

You can find and view all your settlement reports by following the steps below:

1. Log in to DOKU Dashboard, and then access the side navigation bar

2. Select Reports from the menu, then choose Settlements

3. Settlement Report page will appear, then click the ellipsis icon based on your choice of settlement batch, and select Detail

4. A pop-up box will appear that displays all the details of the selected settlement report

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Resend Settlement Batch Report

If you cannot locate a particular settlement batch report and wish to have the report sent to you again, you can do so by following the steps below:

1. Log in to DOKU Dashboard, and then access the side navigation bar
2. Select Reports from the menu, then choose Settlements

3. Settlement Report page will appear, then click the ellipsis icon based on your choice of settlement batch, and select Resend Report

4. The settlement batch report will be sent to you either by email or SFTP, based on your settlement configuration.

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FAQ

I still have not received my settlement report. What should I do?

You will only receive your settlement report when a settlement takes place. If you cannot find your settlement report in your inbox or SFTP folder, you can resend your settlement report by following the steps below:

1. Log in to DOKU Dashboard, and then access the side navigation bar
2. Select Reports from the menu, then choose Settlements

3. Settlement Report page will appear, then click the ellipsis icon based on your choice of settlement batch, and select Resend Report

4. The settlement batch report will be sent to you either by email or SFTP, based on your settlement configuration.

If the above method does not work, please ensure that your settlement notification has been set up. Visit Configure Settlement Recipients for instructions.

What is the difference between Settlement Report and Transaction Report?

A Transaction Report provides a complete record of all transactions, including those that are successful, pending, failed, or expired.

In contrast, a Settlement Report includes only successful transactions — meaning the transactions listed have been fully processed, and the corresponding funds have been received and settled into the merchant’s bank account.

For financial reporting and reconciliation purposes, merchants are strongly advised to refer primarily to the Settlement Report.