> For the complete documentation index, see [llms.txt](https://docs.doku.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.doku.com/get-started/manage-business/manage-finances/dispute.md).

# Dispute

{% hint style="info" %}
Availability: 🇮🇩 Indonesian Business Account only
{% endhint %}

Dispute occurs when you have received the funds of the transactions, but could not find the transaction record in the transaction report. Merchants with direct settlement transactions can manage disputed transactions directly with the DOKU Dashboard.

***

## Submit Dispute Request[​](https://dashboard.doku.com/docs/docs/finance/dispute-request#submit-dispute-request) <a href="#submit-dispute-request" id="submit-dispute-request"></a>

1. Log in to [DOKU Dashboard](https://dashboard.doku.com/bo/login?utm_source=docs), and then access the side navigation bar
2. Select **Reports** from the menu, then choose **Dispute**
3. **Dispute** page will appear, then click **Add** button and fill in all required fields on the dispute request data you want to submit, then click **Submit** button
4. You can check the dispute request data on this page and monitor the status with the definition below:
   * In Process = It is on checking process by DOKU system
   * Open = It is waiting to be followed up by the role with checker access, Admin or Finance.
   * Close = It has been successfully followed up by the role with checker access. Admin or Finance, and you can find the record now in the transaction report
   * Rejected = It has been rejected by the DOKU system as the stated reason.

***

## Follow Up Dispute Request[​](https://dashboard.doku.com/docs/docs/finance/dispute-request#follow-up-dispute-request) <a href="#follow-up-dispute-request" id="follow-up-dispute-request"></a>

1. Log in to [DOKU Dashboard](https://dashboard.doku.com/bo/login?utm_source=docs), and then access the side navigation bar
2. Select **Reports** from the menu, then choose **Dispute**
3. **Dispute** page will appear, then review any record with **Open** status. If it is already as expected and you want to proceed, then click the **Follow Up** button
4. If it is successful, the status will be updated to **Close** and you can now find the transaction in your transaction report.


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