LogoLogo
Log In DashboardAPI ReferenceDOKU Website
  • Introduction
  • Get Started
    • Create Account
    • Activate Business
    • Manage Business
      • Manage Team Members
      • Activate Services
      • Manage Payment Methods
      • Set Up Integration
        • Accept Payments
      • Manage Finances
        • Custom Settlement
          • Split Settlement
          • Hold and Release
          • Custom Report
        • Refund
        • Dispute
      • Manage Reports
        • Analytics
        • Transaction Report
        • Settlement Report
      • Manage Operations
      • Manage Customers
      • Set Up a Promo
      • Manage Multiple Brands
        • Company Dashboard
      • Update Business Data
    • Manage User Account
      • Change Password
      • Enable 2-Step Verification
  • Accept Payments
    • No-Integration Products
      • Payment Link
        • Create Payment Link
        • Manage Payment Link
        • Customize Checkout Page
      • e-Katalog
        • Manage Catalog
        • Manage Items
        • Place an Order
        • Manage Orders
      • QRIS
      • PayChat
        • My WhatsApp Business
        • Accept Order
      • Virtual Terminal
    • Integration Tools
      • DOKU Checkout
        • Customize Checkout Page
        • Configure Notifications
        • Manage Checkout Orders
      • Direct API
      • e-Commerce and Plugins
        • Shopify
        • WooCommerce (WordPress)
        • Adobe Commerce (Magento)
      • SDKs and Libraries
    • Payment Methods
      • Requirements and Limitations
    • Finance & Settlement
      • Settlement Time
      • Pricing and Fees
      • Business Loan
      • Refund & Chargeback
    • Promo Engine
  • Payouts
    • Domestic Payouts
      • List of Banks
      • List of e-Wallets
      • List of Virtual Accounts
    • Cash Out
  • Other Solutions
    • Wallet-as-a-Service
    • Sub-Account
  • Mobile Apps
    • Juragan DOKU
    • DOKU e-Wallet
      • Account Settings
      • Account Verification
      • Top-Up and Withdrawal
      • Online Transactions and Purchases
  • Use Cases
    • 🎓Education
    • 🎮Digital & Gaming
    • 💸Insurance
    • ✏️Freelance
    • 🍽️Food & Beverages
    • 🛒Retail
    • ✈️Travel & Hospitality
    • 🚚Logistics
  • Partner
    • Become a Partner
  • Security
    • Licenses
  • Miscellaneous
    • Glossary
    • SNAP Migration
    • Contact Support
  • Terms & Conditions
  • Privacy Policy
Powered by GitBook
On this page
  • Benefits of My WhatsApp Business
  • Terms & Conditions
  • General Requirements
  • Activate WhatsApp Business Account for PayChat

Was this helpful?

Export as PDF
  1. Accept Payments
  2. No-Integration Products
  3. PayChat

My WhatsApp Business

Use your WhatsApp Business account to enable seamless transactions through the PayChat service, specifically intended for corporate-type merchants

PreviousPayChatNextAccept Order

Last updated 1 month ago

Was this helpful?

This feature can only be accessed and used by Corporate merchants. Corporate merchants who wish to use this feature may contact our Sales team by filling the following .

Benefits of My WhatsApp Business

1. Stronger Branding & Trust

Customers interact directly with the merchant’s official business name and logo, rather than a third-party account. This boosts credibility and builds trust during the purchase process.

2. Customer Loyalty & Relationship Building

Using their own WhatsApp number allows merchants to build long-term relationships with customers, enabling easier follow-ups, repeat orders, and direct feedback.

3. More Effective Retargeting

Merchants can re-engage past customers by using WhatsApp broadcasts for promotions, flash deals, payment reminders, or product launches.

4. Seamless Integration with Internal Systems

Messages received via the merchant’s WhatsApp number can be easily integrated into CRM systems, sales dashboards, or order tracking tools for better customer and operations management.

Terms & Conditions

  • Merchant must have Corporate business account type

  • The display name must align with

General Requirements

  • A custom domain email based on the corporate domain (e.g., baas@doku.com).

  • Specific requirements based on merchant type:

    • Government Merchant

      • WhatsApp verification: Submission letter to Meta.

      • WhatsApp Blue Tick: Submission letter to Meta.

    • Corporate Merchant

Activate WhatsApp Business Account for PayChat

Step 1: Create PayChat Account in DOKU Dashboard

2. Create WhatsApp Business Account

The corporate entity must be credible and align with the .

form
Meta Display Name Guidelines
Meta WhatsApp Business Messaging Policy