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My WhatsApp Business

Use your WhatsApp Business account to enable seamless transactions through the PayChat service, specifically intended for corporate-type merchants

This feature can only be accessed and used by Corporate merchants. Corporate merchants who wish to use this feature may contact our Sales team by filling the following form.

Benefits of My WhatsApp Business

1. Stronger Branding & Trust

Customers interact directly with the merchant’s official business name and logo, rather than a third-party account. This boosts credibility and builds trust during the purchase process.

2. Customer Loyalty & Relationship Building

Using their own WhatsApp number allows merchants to build long-term relationships with customers, enabling easier follow-ups, repeat orders, and direct feedback.

3. More Effective Retargeting

Merchants can re-engage past customers by using WhatsApp broadcasts for promotions, flash deals, payment reminders, or product launches.

4. Seamless Integration with Internal Systems

Messages received via the merchant’s WhatsApp number can be easily integrated into CRM systems, sales dashboards, or order tracking tools for better customer and operations management.

Terms & Conditions

  • Merchant must align with Meta Business Policy

  • Merchant register to DOKU Dashboard with a corporate business account type.

  • Merchant must have a facebook account (Personal/Coorporate).

  • The merchant must use a new number that is not associated with any other WhatsApp Business or WhatsApp Personal account.

  • The display name must align with Meta Display Name Guidelines.

General Requirements

  • A custom domain email based on the corporate domain (e.g., baas@doku.com).

  • Specific requirements based on merchant type:

    • Government Merchant

      • WhatsApp verification: Submission letter to Meta.

      • WhatsApp Blue Tick: Submission letter to Meta.

    • Corporate Merchant

Example of WhatsApp Business

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DOKU Official

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Love Bali

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Klik Bazar by USSI

My WhatsApp Business Usecase for PayChat Feature

My WhatsApp Business is an all-in-one platform to manage sales and communication directly from WhatsApp. It is designed to streamline interactions with customers through two core features:

  1. Broadcast Message

  2. Accept Order

FAQ

Can I use API for sending a message?

Yes, you can use the API for sending your message, visit this page for more information.

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