My WhatsApp Business
Use your WhatsApp Business account to enable seamless transactions through the PayChat service, specifically intended for corporate-type merchants
This feature can only be accessed and used by Corporate merchants. Corporate merchants who wish to use this feature may contact our Sales team by filling the following form.
Benefits of My WhatsApp Business
1. Stronger Branding & Trust
Customers interact directly with the merchant’s official business name and logo, rather than a third-party account. This boosts credibility and builds trust during the purchase process.
2. Customer Loyalty & Relationship Building
Using their own WhatsApp number allows merchants to build long-term relationships with customers, enabling easier follow-ups, repeat orders, and direct feedback.
3. More Effective Retargeting
Merchants can re-engage past customers by using WhatsApp broadcasts for promotions, flash deals, payment reminders, or product launches.
4. Seamless Integration with Internal Systems
Messages received via the merchant’s WhatsApp number can be easily integrated into CRM systems, sales dashboards, or order tracking tools for better customer and operations management.
Terms & Conditions
Merchant must align with Meta Business Policy
Merchant register to DOKU Dashboard with a corporate business account type.
Merchant must have a facebook account (Personal/Coorporate).
The merchant must use a new number that is not associated with any other WhatsApp Business or WhatsApp Personal account.
The display name must align with Meta Display Name Guidelines.
General Requirements
A custom domain email based on the corporate domain (e.g., baas@doku.com).
Specific requirements based on merchant type:
Government Merchant
WhatsApp verification: Submission letter to Meta.
WhatsApp Blue Tick: Submission letter to Meta.
Corporate Merchant
The corporate entity must be credible and align with the Meta WhatsApp Business Messaging Policy.
Example of WhatsApp Business

DOKU Official

Love Bali

Klik Bazar by USSI
My WhatsApp Business Usecase for PayChat Feature
My WhatsApp Business is an all-in-one platform to manage sales and communication directly from WhatsApp. It is designed to streamline interactions with customers through two core features:

FAQ
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