Manage Finances

Manage settlement bank accounts and fund disbursements

Add a New Bank Account

You can check and select your settlement bank account by following the steps below:

1. Log in to DOKU Dashboard, and then access the side navigation bar

2. Select Settings from the menu

3. Settings page will appear. Under Account section, select Bank Account

4. Bank Account page will appear, then click Add

5. Select whether to add a Local (Indonesian) or Overseas bank account

6. Complete the bank account information and click Submit for verification.

Your newly registered bank account for settlement will be reviewed. The verification process may take up to 1×24 hours.

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Select a Bank Account for Settlement

You can check and select your settlement bank account by following the steps below:

1. Log in to DOKU Dashboard, and then access the side navigation bar

2. Select Settings from the menu

3. Settings page will appear. Under Finance Settings section, select Settlement

4. Settlement Settings page will appear. Under the Settlement Destination section, verify the displayed bank account. If you wish to change it, click Edit and select Edit Settlement Configuration

5. Select the preferred bank account for settlement and click Save.

The next settlement batch will be directed to the newly selected bank account.

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Check Payment Method Fees

You can check the fee that is charged to you for each payment method that you activated by following the steps below:

1. Log in to DOKU Dashboard, and then access the side navigation bar
2. Select Settings from the menu

3. Under Finance Settings tab, select Fee Scheme

4. Fee Scheme page will appear, where you can view the applicable fees for each activated payment method.

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Check Transaction Fees

You can check the fee that is charged to you for each payment method that you activated by following the steps below:

1. Log in to DOKU Dashboard, and then access the side navigation bar
2. Select Reports from the menu, then choose Reconciled Transactions

3. Reconciled Transactions page will appear, and you will find the transaction fee under Total Fee (IDR) column.

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FAQ

Can I add more than one settlement bank account?

Yes, you can register as many settlement bank accounts as needed. However, please ensure that the account holder’s name matches your registered business name. Bank accounts with mismatched names will be rejected during the verification process.

Can I set a different settlement bank account for a specific payment method?

Yes, you can do so by following the steps below:

1. Log in to DOKU Dashboard, and then access the side navigation bar
2. Select Settings from the menu

3. Settings page will appear. Under Finance Settings section, select Settlement

4. Settlement Settings page will appear, then check under Payment Method section and click Edit for the payment method that you want to configure bank account settlement

5. Select a bank account for settlement, then click Submit

The next settlement batch for that payment method will be directed to the newly selected bank account.

Can DOKU settle funds in other currencies besides IDR?

As an Indonesian Payment Service Provider company with a disbursement and remittance license, DOKU supports settlement of funds in IDR, USD, SGD, and MYR.

Please note that settlement in other currencies besides IDR will not follow the regular settlement schedule.

I did not receive my settlement funds. What should I do?

Your transactions might not be settled due to the following reasons:

• Your business account has not been verified

• The bank account that you registered is invalid

• The settlement bank account has not been set

To check if your transaction is being held:

1. Log in to your DOKU Dashboard
2. Navigate to Reports > Reconciled Transactions

3. Review the Settlement Schedule field

   • If the status is Hold, it means your transaction is pending settlement.

If you find your transaction to be on Hold despite your business account and bank account have been verified, please submit a support ticket.

Why are my transaction funds settled to the wrong bank account?

Incorrect settlement may occur if the wrong bank account has been selected during configuration. You can resolve this by verifying that the correct bank account is selected under the Settlement Settings. Visit Select a Bank Account for Settlement for instructions.

Can I split the settlement to multiple bank accounts?

Yes, DOKU supports settlement splitting into multiple bank accounts. However, all accounts must be located within the same country group:

• You can split settlement between two or more local bank accounts (within Indonesia)

• You can split settlement between two or more overseas bank accounts (outside Indonesia)

• Mixing local and overseas accounts for settlement splitting is not supported