Call-in Support, Monday-Friday, 08.00-17.00 (GMT+7).
Call us using the following phone number 1500963.
Submit a to DOKU Care, Monday-Sunday, 24 Hours.
We will respond to your email within 1x24 hours.
Send an email to , Monday-Sunday, 24 Hours.
We will respond to your email within 1x24 hours.
General FAQs
I don't have a website, can I accept payments with DOKU?
If you are a freelancer, social media seller, or small-to-medium business owners that do not have a website, DOKU offers merchants the ability to accept payments from your clients/customers with our no-integration products. These products allow you to receive payments from your clients or customers easily—no website development required.
Payment Link: Receive payments quickly and easily just by sending links to your customer.
e-Katalog: Create your own online store that is integrated with automatic shipping and payment services..
Is there a demo account for me to test payments with DOKU?
Yes, you can easily create a demo account using DOKU Sandbox—a secure and controlled environment designed for testing and exploration. It allows you to familiarize yourself with the DOKU Dashboard without any risk. With DOKU Sandbox, you can:
Explore the features and tools available in the OURO Dashboard
Simulate payments and transactions without using real funds
Visit for the step-by-step instructions on how you could create a DOKU Sandbox account:
Are there any restrictions on the types of businesses that can use DOKU?
DOKU does not allow merchants whose products or services contain following content:
Adult content/pornography
Recreational drugs
Weaponry
Gambling/betting
Trade of endangered species
Products that violate copyright, trademark or other intellectual property rights
Can individual/personal businesses accept payment with DOKU?
We welcome individuals or personal businesses without a legal entity to accept payments with DOKU. The following are the requirements for individual or personal businesses:
Identity Card (KTP/KITAS/Passport)
Self Photo with Identity Card
Business Proof Photo (Location/Activity/Product)
How long does it take to process a transaction?
All transactions are processed instantly, and you can monitor these transactions on a real-time basis using the DOKU Dashboard.
When will I receive the money from my transactions?
The settlement period varies for every payment method and the settlement scheme (aggregator or direct). If your payment method uses the direct settlement scheme, the settlement period will be based on your agreement with the bank or payment channel.
Visit Settlement Time for the settlement period table for Aggregator Settlement scheme based on each payment method and payment channel.
Is VAT applied to the transaction fee?
In Indonesia, the value-added tax, also known as PPN (Pajak Pertambahan Nilai), is set at a rate of 11% on top of the fees incurred to process the transaction.
DOKU is a PSP company that is obliged to pay tax to the Indonesian Government. DOKU will send a Tax Invoice (Faktur Pajak) for every issued invoice. Tax Invoice is proof that DOKU has charged VAT to Merchants. Therefore, Merchants do not need to pay the Tax Invoice as it is included in the Invoice.
Can DOKU help me to reconcile my transactions?
Yes, we provide a dashboard where you can export a transaction report or settlement report to reconcile any transaction that you have processed with DOKU.
Can DOKU provide loan for my business?
Yes, DOKU can provide loan for your business. The following is the criteria of eligible merchants for a DOKU business loan:
Be an active DOKU Merchant for at least 6 months
Reach a minimum of IDR 2,000,000 sales volume per month.
DOKU business loan allows you to have a fast loan approval with a loan up to IDR 100,000,000, and no collateral is needed.
I need assistance from an account manager. What should I do?
Does DOKU support overseas transactions?
Yes, DOKU supports overseas transactions. Businesses can accept payments from international credit cards, including Visa, Mastercard, JCB, and AMEX.
Can DOKU accept payments in currencies other than IDR?
No, DOKU currently accepts payments only in Indonesian Rupiah (IDR). While all transactions are processed in IDR, fund settlements can be arranged in other currencies if needed.
Can DOKU settle funds in other currencies besides IDR?
Please note that settlement in other currencies besides IDR will not follow the regular settlement schedule.
What is the conversion rate for settlement in non-IDR transactions?
The fund settlement conversion rate for non-IDR transactions depends on the bank's exchange rate or any specific agreements you may have with DOKU.
I want to stop using DOKU services. How do I remove my data from DOKU?
Your DOKU Business Account data cannot be removed due to compliance requirements, however we would like to advise you on the following things:
DOKU will not charge any recurring fees; as we only charge per successful transaction.
If you have generated an API key from our dashboard, you may remove it at any time.
You may delete your User Account to officially stop using DOKU services. Visit the page below for instructions.
Please fill the following if you are interested to learn more details about our business loan.
Please fill the following and our sales representative will contact you in a maximum of 1x24 hours.
As an Indonesian Payment Service Provider company with a , DOKU supports settlement of funds in IDR, USD, SGD, and MYR.
