# Manage Operations

## Monitor Activity Logs

You can track user activities such as key changes, login attempts, permission updates, and other security-related events by following the steps below:

1. Log in to [DOKU Dashboard](https://dashboard.doku.com/bo/login?utm_source=docs), and then access the side navigation bar
2. Select **Settings** from the menu
3. **Settings** page will appear. Under **Team & Security** section, select **Activity Logs**
4. **Activity Logs** page will appear, where you can track user activities such as key changes, login attempts, permission updates, and other security-related events.

***

## Monitor Maintenance

You can configure and monitor notifications related to system maintenance and product updates by following the steps below:

1. Log in to [DOKU Dashboard](https://dashboard.doku.com/bo/login?utm_source=docs), and then access the side navigation bar
2. Select **Settings** from the menu
3. **Settings** page will appear. Under **Notifications** section, select **Maintenance & Product Updates**
4. **Maintenance & Product Updates** page will appear, then ensure the **Maintenance Service** toggle is switched on
5. Enter the email addresses of the recipients who should receive maintenance notifications. A maximum of three recipients is allowed.

***

## Manage Notification Logs

### View Transaction Notification

You can view transaction notifications by following the steps below:

1. Log in to [DOKU Dashboard](https://dashboard.doku.com/bo/login?utm_source=docs), and then access the side navigation bar
2. Select **Settings** from the menu
3. **Settings** page will appear. Under **Notifications** section, select **HTTP Notifications**
4. Notifications from the last 8 days will be displayed, then filter the list (if necessary) based on
   1. **Invoice Number**:
      1. Click the **Invoice Number** search bar
      2. Input the invoice number
      3. Click **Search**
   2. **Endpoint URL**:
      1. Click the **Endpoint URL** search bar
      2. Input the endpoint URL
      3. Click **Search**
   3. **Date Range**:
      1. Click the **Datepicker**
      2. Select the start and end date
      3. Click **Search**
5. Click the **Eye icon** on the order row to view the **Order Summary**, **Notification History**, and **Notification Details**.

### Resend Transaction Notification

You can resend notification (renotify) for a transaction by following the steps below:

1. Log in to [DOKU Dashboard](https://dashboard.doku.com/bo/login?utm_source=docs), and then access the side navigation bar
2. Select **Settings** from the menu
3. **Settings** page will appear. Under **Notifications** section, select **HTTP Notifications**
4. Locate the order using filters if needed
5. Click the **Paper Plane icon** on the order row
6. Confirm by clicking **Yes** when prompted.

***

## Manage Email Logs

### View Email Logs

You can view, filter, and resend email notifications sent by [**noreply@doku.com**](mailto:noreply@doku.com) related to your merchant account by following the steps below:

1. Log in to [DOKU Dashboard](https://dashboard.doku.com/bo/login?utm_source=docs), and then access the side navigation bar
2. Select **Settings** from the menu
3. **Settings** page will appear. Under **Notifications** section, select **Email Notifications**
4. Email from the last 8 days will be displayed, then filter the list (if necessary) based on
   1. **Email Subject**:
      1. Click the **Email Subject** search bar
      2. Input the subject
      3. Click **Search**
   2. **Email To**:
      1. Click the **Email To** search bar
      2. Input the recipient email address
      3. Click **Search**
   3. **Email Sender**:
      1. Click the **Email Sender** search bar
      2. Input the sender's email
      3. Click **Search**
   4. **Date Range**:
      1. Click the **Datepicker** for Start Date and End Date
      2. Select your preferred dates
      3. Click **Search**

### Resend Email Notification

You can resend an email notification by following the steps below:

1. Log in to [DOKU Dashboard](https://dashboard.doku.com/bo/login?utm_source=docs), and then access the side navigation bar
2. Select **Settings** from the menu
3. **Settings** page will appear. Under **Notifications** section, select **Email Notifications**
4. Locate the email
5. Click the **Paper Plane** icon
6. Confirm by clicking **Yes**.

***

## FAQ

<details>

<summary>I didn’t receive the payment notification/callback on my server. What should I do?</summary>

If you didn’t receive the notification:

1. Log in to the [DOKU Dashboard](https://dashboard.doku.com/bo/login?utm_source=docs).
2. Go to **Settings** > **HTTP Notification**.
3. Find the notification using filters.
4. Click **Resend**

If the issue persists:

* Check your server logs.
* Confirm your endpoint is active and returning HTTP 2xx responses.
* [Submit a support ticket](https://help.doku.com/en/support/tickets/new) with:
  * Notification URL
  * Transaction date
  * Invoice number or Request ID

</details>

<details>

<summary>I can’t resend the notification through the DOKU Dashboard. What should I do?</summary>

[Submit a support ticket](https://help.doku.com/en/support/tickets/new) with:

* Notification URL
* Transaction date
* Invoice number or Request ID

</details>

<details>

<summary>My transaction is status is failed to be updated. What should I do?</summary>

Troubleshoot using the following checklist:

1. **Ensure that the Notification URL** is correctly set for each payment channel.
2. **Check your date filter range** — make sure you are selecting dates where actual transactions exist.
3. **Resend transaction notification** to update the status.

</details>

<details>

<summary>Why is my transaction missing from HTTP Notification Report?</summary>

There are several possible reasons. You can troubleshoot using the following checklist:

1. Ensure the Notification URL is correctly set for each payment channel.
   * Go to each channel's configuration and locate the Notification URL field.
   * Input the correct URL into that field.
2. Check your date filter range.
   * Make sure you're filtering dates where actual transactions exist.
   * Filtering empty or invalid date ranges may result in no data appearing.

</details>

<details>

<summary>Can I customize the HTTP Notification report template?</summary>

No. Currently, the HTTP Notification Report uses DOKU's default template and customization is not supported.

</details>

<details>

<summary>What status types can appear in the HTTP Notification report?</summary>

* **Success** – Notification was successfully delivered (HTTP status 200).
* **Failed** – Notification failed (merchant server responded with 4xx or 5xx).

DOKU retries notification delivery up to **6 times** before marking it as permanently failed.

</details>

<details>

<summary>How to unsubscribe from DOKU email notifications or newsletters?</summary>

You can find an "Unsubscribe" link at the bottom of the email. Clicking on that link will guide you through the process.

</details>


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