Accept Order
Collect orders in WhatsApp through a customizable bot, with no websites or app switching needed.
Benefits of Accept Order
Lower Operational Costs ✅ Save on merchant platform fees typically charged by e-commerce platforms.
Flexible Fee Management ✅ Service fees are transferred to customers.
Real-Time Sales Reconciliation ✅ Simple and real-time dashboard for sales reconciliation per event.
Fraud Risk Reduction ✅ Reduce fraud committed by customers.
Instant Payment Monitoring ✅ Facilitate real-time monitoring of payment confirmations.
Boosted Sales Opportunities ✅ Increase sales potential with multi-channel payment options for customers.
Stronger Customer Trust ✅ Enhance customer trust during transactions.
How it Works ⭐
A simple 3 step explanation of how users interact with the product, from entry point to completion. This helps illustrate the experience and clarify key touchpoints in the product journey.
Step 1
Step 2
Step 3
Setup Account, Greetings and Chat Flow
Customize welcome messages and order questions through the DOKU dashboard.
Publish the QR Code
Place your QR code online, on packaging, or at your store.
Customer Pays Instantly Customers are guided via WhatsApp to complete the order and payment without leaving the app.
Accept Order Form Details
For more information about How to create an Accept Order Create an Accept Order Event
Event Information
Name
You can add up to 200 characters off your accept order event
Character allow: Alphanumeric
Mandatory: Yes
Image
You can add one photo for your greetings message.
Extention allowed: PNG/JPG/JPEG
Image limit: 1 MB
Mandatory: No
Description
You can add up to 200 characters remaining
Character allow: Alphanumeric + Safe String
Mandatory: Yes
T&C URL
You can add a T&C URL for your event
Mandatory: No
Price Set
Define the exact payment amount that customers need to pay during checkout. This ensures a consistent and accurate pricing experience.
Open Amount
The customer enters their own payment amount.
Price Options
You can predefine up to 10 price options, each with a title and description (e.g., product types).
Language Preference
Allow customers to choose their preferred language for all WhatsApp communications. From greetings to payment confirmations, every message will be automatically delivered in the selected language, ensuring a personalized and more accessible experience for each customer.
Additional configuration
This is additional configuration based on your needs, the configuration is optional so make sure you understand about the function of its.
Allow Customer to Input Multiple Data
Customers can place multiple orders in one go (up to 10 sets of data).
Auto Confirmation Process
Automatically confirm orders once submitted, without manual merchant review.
Auto Process Order
Once the customer completes payment, the system will automatically process the order.
Activate Quantity Configuration
Allows customers to select the quantity of items before placing an order.
Customize Form
Create up to 10 custom input fields to collect specific information from customers—such as name, address, or notes—based on your business needs. Tailor the form to match your workflow and gather the details that matter most.
Use Cases
Description LPD’s customer as a rural Local Bank needs access to digital products and services. Mobile Banking is available, however the customer is not tech savvy segment.
Solution Use PayChat as the mobile on the go for LPD providing digital products to customers. How Connect PayChat to Local Bank core Banking as SoF to order digital products. Features Used:
Bot for Customer Data Collection
Price Reference for Product Order
Secret key for Validation
FAQ
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