Accept Order

Collect orders in WhatsApp through a customizable bot, with no websites or app switching needed

Benefits of Accept Order

1. Lower Operational Costs Save on merchant platform fees typically charged by e-commerce platforms.

2. Flexible Fee Management Service fees are transferred to customers.

3. Real-Time Sales Reconciliation Simple and real-time dashboard for sales reconciliation per event.

4. Fraud Risk Reduction Reduce fraud committed by customers.

5. Instant Payment Monitoring Facilitate real-time monitoring of payment confirmations.

6. Boosted Sales Opportunities Increase sales potential with multi-channel payment options for customers.

7. Stronger Customer Trust Enhance customer trust during transactions.

How it Works

A simple 3 step explanation of how users interact with the product, from entry point to completion. This helps illustrate the experience and clarify key touchpoints in the product journey.

Step 1	Step 2	Step 3
Setup Account, Greetings and Chat Flow Customize welcome messages and order questions through the DOKU dashboard.	Publish the QR Code Place your QR code online, on packaging, or at your store.	Customer Pays Instantly Customers are guided via WhatsApp to complete the order and payment without leaving the app.

Activate Accept Order for PayChat

Step 1: Accept Order Using DOKU PayChat's WhatsApp Business

Step 2: Accept Order Using Your WhatsApp Business

Before activating Accept Order, please make sure you have completed the registration of My WhatsApp Business

Custom Purchase Event

Create a Custom Purchase Event

Step 1: Click Create Event

To create a Custom Purchase Event, go to the Accept Order menu and click the Create Event button.

Step 2: Choose Custom Purchase Event

Select Custom Purchase Event and click the Submit button.

Step 3: Enter Event Information

Enter the information you want to create.

Custom Purchase Form Details

• Event Name & Description Add a title for your event and an optional product image and description to inform your customers.

• Price Set By Decide who sets the price:

  • Customer

    • Open Amount: The customer enters their own payment amount.

    • Add Price Options: You can predefine up to 10 price options, each with a title and description (e.g., product types).

• Merchant

  • Static Price 0: You’ll define a fluctuating price during confirmation.

  • Static Price (e.g., Rp100.000): A fixed price for all customers.

• Language Choose the language for the form (Bahasa Indonesia / English).

• Allow Customer to Input Multiple Data If checked, customers can place multiple orders in one go (up to 10 sets of data).

• Auto Confirmation Process Automatically confirm orders once submitted, without manual merchant review.

• Auto Process Order Once the customer completes payment, the system will automatically process the order.

• Customize Form Create up to 10 custom input fields (e.g., name, address, notes). A live preview is available during setup.

Event Information Link

The event information link access can be copied and distributed through the merchant's desired distribution channels.

Customer Payment Facing

The image below is an example of an order made by a customer.

Recap Transaction List

For monitoring, merchants can access the transaction list by pressing the action button → transaction list. The transaction list dashboard can be used by merchants to monitor transactions. Merchants can copy the QR Code and distribute it through various desired media. When an order is made by a customer, it will be recorded in the transaction list dashboard.

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Use Cases

Semeton Hebat

Customer Journey

Use Case Details

Description LPD’s customer as a rural Local Bank needs access to digital products and services. Mobile Banking is available, however the customer is not tech savvy segment. Solution Use PayChat as the mobile on the go for LPD providing digital products to customers. How Connect PayChat to Local Bank core Banking as SoF to order digital products. Features Used: Bot for Customer Data Collection Price Reference for Product Order Secret key for Validation

Kill Bazar

Customer Journey

Use Case Details

Description The cooperative is running a retail LOB through the Klik Bazar platform. Previously, it used manual records for sales transactions. The cooperative faces difficulties in reconciling sales data with payments. Solution Use PayChat For order some goods and Payment. How Access DOKU PayChat Accept Order and set question required for customer information required to buy some goods. Features Used: Bot for Customer Data Collection Price Reference for Product Order

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FAQ

How does Accept Order in PayChat Payment System work at DOKU?

For Flash deal events or Custom Purchase Orders, the system distributes to customers and customers make payments through Payment Channels provided by DOKU.

Can you create multiple Accept Orders?

Yes, merchants can create multiple accept orders as needed.

Can you have Custom Purchase and Flash Deal Events simultaneously?

Yes, merchants can have accept orders and flash events simultaneously.

Can an accept that has ended be reactivated?

No, accept order that have ended cannot be reactivated. Merchants can create a new accept order.

What is the maximum number of questions in Custom Purchase?

The maximum number of questions in custom purchase is 5 questions. Merchants can customize the question content according to their business needs.