Accept Order
Collect orders in WhatsApp through a customizable bot, with no websites or app switching needed
Benefits of Accept Order
Lower Operational Costs Save on merchant platform fees typically charged by e-commerce platforms.
Flexible Fee Management Service fees are transferred to customers.
Real-Time Sales Reconciliation Simple and real-time dashboard for sales reconciliation per event.
Fraud Risk Reduction Reduce fraud committed by customers.
Instant Payment Monitoring Facilitate real-time monitoring of payment confirmations.
Boosted Sales Opportunities Increase sales potential with multi-channel payment options for customers.
Stronger Customer Trust Enhance customer trust during transactions.
How it Works
A simple 3 step explanation of how users interact with the product, from entry point to completion. This helps illustrate the experience and clarify key touchpoints in the product journey.
Step 1
Step 2
Step 3
Setup Account, Greetings and Chat Flow
Customize welcome messages and order questions through the DOKU dashboard.
Publish the QR Code
Place your QR code online, on packaging, or at your store.
Customer Pays Instantly Customers are guided via WhatsApp to complete the order and payment without leaving the app.
Activate Accept Order for PayChat
Step 1: Accept Order Using DOKU PayChat's WhatsApp Business
Step 2: Accept Order Using Your WhatsApp Business
Before activating Accept Order, please make sure you have completed the registration of My WhatsApp Business
Custom Purchase Event
Create a Custom Purchase Event
Step 1: Click Create Event
To create a Custom Purchase Event, go to the Accept Order menu and click the Create Event button.
Step 2: Choose Custom Purchase Event
Select Custom Purchase Event and click the Submit button.
Step 3: Enter Event Information
Enter the information you want to create.
Custom Purchase Form Details
Event Name & Description Add a title for your event and an optional product image and description to inform your customers.
Price Set By Decide who sets the price:
Customer
Open Amount: The customer enters their own payment amount.
Add Price Options: You can predefine up to 10 price options, each with a title and description (e.g., product types).
Merchant
Static Price 0: You’ll define a fluctuating price during confirmation.
Static Price (e.g., Rp100.000): A fixed price for all customers.
Language Choose the language for the form (Bahasa Indonesia / English).
Allow Customer to Input Multiple Data If checked, customers can place multiple orders in one go (up to 10 sets of data).
Auto Confirmation Process Automatically confirm orders once submitted, without manual merchant review.
Auto Process Order Once the customer completes payment, the system will automatically process the order.
Customize Form Create up to 10 custom input fields (e.g., name, address, notes). A live preview is available during setup.
Event Information Link
The event information link access can be copied and distributed through the merchant's desired distribution channels.
Customer Payment Facing
The image below is an example of an order made by a customer.
Recap Transaction List
For monitoring, merchants can access the transaction list by pressing the action button → transaction list. The transaction list dashboard can be used by merchants to monitor transactions. Merchants can copy the QR Code and distribute it through various desired media. When an order is made by a customer, it will be recorded in the transaction list dashboard.
Use Cases
Description LPD’s customer as a rural Local Bank needs access to digital products and services. Mobile Banking is available, however the customer is not tech savvy segment.
Bot for Customer Data Collection
Price Reference for Product Order
Secret key for Validation
FAQ
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