Top-Up and Withdrawal

DOKU e-Wallet Top-Up and Withdrawal

FAQ

How to top up my DOKU e-Wallet balance?

You can top up your balance via bank transfer or convenience store. The following are the steps to top up your balance:

1. Log in to your DOKU e-Wallet Account

2. Select Sumber Dana

3. Choose Bank to view instructions for topping up via bank transfer

4. Choose Gerai to view instructions for topping up through convenience stores

5. Choose Kartu Kredit to link your credit card to your DOKU e-Wallet Account

What should I do if my DOKU e-Wallet top-up hasn't been credited?

All your transactions are securely recorded in the DOKU system. If your top up has not yet appeared in your account, please check the following:

1. Verify your transfer receipt and ensure you entered the correct DOKU ID when making the transfer.

2. Check if the transaction appears in the 'Riwayat' menu within the DOKU e-Wallet app.

If everything looks correct but the balance still hasn't been updated, please contact DOKU Customer Support for further assistance.

What is the maximum balance I can have in my DOKU e-Wallet?

The maximum balance and monthly transaction limits depend on your account type:

Basic Account:

• Maximum balance: IDR 2,000,000

• Maximum monthly transactions: IDR 20,000,000

Premium Account:

• Maximum balance: IDR 20,000,000

• Maximum monthly transactions: IDR 40,000,000

To enjoy higher limits, you can upgrade to a Premium Account by completing the required verification process in the app.

What is the fee to top up my DOKU e-Wallet balance?

• Top-ups made through Bank Permata to a Permata Bank account (856666) are free of charge

• Top-ups made through Bank CIMB Niaga to a CIMB Niaga account (51490) are also free of charge

• Top-ups made through banks other than Bank Permata to either a Permata Bank account (856666) or a DOKU account (899) are subject to a bank transfer fee of IDR 6,500

• Top-ups made through convenience stores are subject to a service fee of IDR 2,500

If your questions cannot be found here, please visit DOKU Help Center for further information.