Top-Up and Withdrawal

FAQ

How to top up my DOKU e-Wallet balance?

You can top up your balance via bank transfer or convenience store. The following are the steps to top up your balance:

1. Log in to your DOKU e-Wallet Account

2. Select Sumber Dana

3. Choose Bank to view instructions for topping up via bank transfer

4. Choose Gerai to view instructions for topping up through convenience stores

5. Choose Kartu Kredit to link your credit card to your DOKU e-Wallet Account

What is the fee to top up my DOKU e-Wallet balance?

• Top-ups made through Bank Permata to a Permata Bank account (856666) are free of charge

• Top-ups made through Bank CIMB Niaga to a CIMB Niaga account (51490) are also free of charge

• Top-ups made through banks other than Bank Permata to either a Permata Bank account (856666) or a DOKU account (899) are subject to a bank transfer fee of IDR 6,500

• Top-ups made through convenience stores are subject to a service fee of IDR 2,500

If your questions cannot be found here, please visit DOKU Help Center for further information.