LogoLogo
Log In DashboardAPI ReferenceDOKU Website
  • Introduction
  • Get Started
    • Create Account
    • Activate Business
    • Manage Business
      • Manage Team Members
      • Activate Services
      • Manage Payment Methods
      • Set Up Integration
        • Accept Payments
      • Manage Finances
        • Custom Settlement
          • Split Settlement
          • Hold and Release
          • Custom Report
        • Refund
        • Dispute
      • Manage Reports
        • Analytics
        • Transaction Report
        • Settlement Report
      • Manage Operations
      • Manage Customers
      • Set Up a Promo
      • Manage Multiple Brands
        • Company Dashboard
      • Update Business Data
    • Manage User Account
      • Change Password
      • Enable 2-Step Verification
  • Accept Payments
    • No-Integration Products
      • Payment Link
        • Create Payment Link
        • Manage Payment Link
        • Customize Checkout Page
      • e-Katalog
        • Manage Catalog
        • Manage Items
        • Place an Order
        • Manage Orders
      • QRIS
      • PayChat
        • My WhatsApp Business
        • Accept Order
      • Virtual Terminal
    • Integration Tools
      • DOKU Checkout
        • Customize Checkout Page
        • Configure Notifications
        • Manage Checkout Orders
      • Direct API
      • e-Commerce and Plugins
        • Shopify
        • WooCommerce (WordPress)
        • Adobe Commerce (Magento)
      • SDKs and Libraries
    • Payment Methods
      • Requirements and Limitations
    • Finance & Settlement
      • Settlement Time
      • Pricing and Fees
      • Business Loan
      • Refund & Chargeback
    • Promo Engine
  • Payouts
    • Domestic Payouts
      • List of Banks
      • List of e-Wallet
      • List of Virtual Accounts
    • Cash Out
  • Wallet as a Service
    • Consumer Wallet
      • Embedded Wallet
    • Business Wallet
      • Balance Management System
  • Mobile Apps
    • Juragan DOKU
    • DOKU e-Wallet
      • Account Settings
      • Account Verification
      • Top-Up and Withdrawal
      • Online Transactions and Purchases
  • Use Cases
    • 🎓Education
    • 🎮Digital & Gaming
    • 💸Insurance
    • ✏️Freelance
    • 🍽️Food & Beverages
    • 🛒Retail
    • ✈️Travel & Hospitality
    • 🚚Logistics
  • Partner
    • Become a Partner
  • Security
    • Licenses
  • Miscellaneous
    • Glossary
    • SNAP Migration
    • Contact Support
  • Terms & Conditions
  • Privacy Policy
Powered by GitBook
On this page
  • View and Filter Analytics
  • Customize View
  • Export Analytics
  • FAQ

Was this helpful?

Export as PDF
  1. Get Started
  2. Manage Business
  3. Manage Reports

Analytics

PreviousManage ReportsNextTransaction Report

Last updated 2 days ago

Was this helpful?

Analytics on DOKU Dashboard homepage provides valuable insights into your business performance. You can use it to monitor transaction data, detect issues, and optimize payment experiences. The following are the available analytics:

  • Gross Volume Total transaction volume before DOKU fees are deducted.

  • Successful Transactions Number of transactions successfully completed and processed.

  • Top Failed Transactions Common reasons for transaction failures, helping you diagnose recurring issues.

  • Top Payment Methods The most frequently used payment methods by your customers.


View and Filter Analytics

You can view and filter the analytics by following the steps below:

  1. Select Dashboard

  2. In the Trend section, set a custom date range to adjust the period of analytics displayed.


Customize View

You can customize the view of your analytics by following the steps below:

  1. Select Dashboard

  2. In the Trend section, click Edit View

  3. Choose which analytics to display by ticking the checkboxes.


Export Analytics

You can export your analytics into a file by following the steps below:

  1. Select Dashboard

  2. Click the Download icon at the top right of the graph to export your selected analytics. Export options are .PNG and .CSV file.


FAQ

What time zone is used in the analytics data?

All analytics data is displayed in GMT+7 for Jakarta. Please adjust accordingly when comparing with external systems.

How often is the data updated?

Analytics are updated in real time.

Can I filter analytics by payment method?

Currently, you can filter by date range. For more granular breakdowns by payment method or channel, use the Top Payment Methods and Top Failed Transactions analytics.

Are refunds and chargebacks included in the analytics?

Refunds and chargebacks are not included in Gross Volume but may affect Successful Transactions depending on the processing stage.

What does "Top Failed Transactions" include?

This includes failure reasons such as:

  • Insufficient funds

  • Bank downtime

  • Payment timeout

  • Invalid payment details

You can use this to troubleshoot recurring customer issues.

Log in to , and then access the side navigation bar

Log in to , and then access the side navigation bar

Log in to , and then access the side navigation bar

DOKU Dashboard
DOKU Dashboard
DOKU Dashboard