# Analytics

<figure><img src="/files/bzCJ7tJyTDDFgLz7S6ec" alt=""><figcaption></figcaption></figure>

{% @supademo/embed demoId="cm9i16jfh21rvljv51ys3ccyn" url="<https://app.supademo.com/demo/cm9i16jfh21rvljv51ys3ccyn>" %}

**Analytics** on DOKU Dashboard homepage provides valuable insights into your business performance. You can use it to monitor transaction data, detect issues, and optimize payment experiences. The following are the available analytics:

* **Gross Volume**\
  Total transaction volume before DOKU fees are deducted.
* **Successful Transactions**\
  Number of transactions successfully completed and processed.
* **Top Failed Transactions**\
  Common reasons for transaction failures, helping you diagnose recurring issues.
* **Top Payment Methods**\
  The most frequently used payment methods by your customers.

***

## View and Filter Analytics

You can view and filter the analytics by following the steps below:

1. Log in to [DOKU Dashboard](https://dashboard.doku.com/bo/login?utm_source=docs), and then access the side navigation bar
2. Select **Dashboard**
3. In the **Trend** section, set a custom **date range** to adjust the period of analytics displayed.

***

## Customize View

You can customize the view of your analytics by following the steps below:

1. Log in to [DOKU Dashboard](https://dashboard.doku.com/bo/login?utm_source=docs), and then access the side navigation bar
2. Select **Dashboard**
3. In the **Trend** section, click **Edit View**
4. Choose which analytics to display by ticking the checkboxes.

***

## Export Analytics

You can export your analytics into a file by following the steps below:

1. Log in to [DOKU Dashboard](https://dashboard.doku.com/bo/login?utm_source=docs), and then access the side navigation bar
2. Select **Dashboard**
3. Click the **Download icon** at the top right of the graph to export your selected analytics. Export options are .PNG and .CSV file.

***

## FAQ

<details>

<summary>What time zone is used in the analytics data?</summary>

All analytics data is displayed in **GMT+7 for Jakarta**. Please adjust accordingly when comparing with external systems.

</details>

<details>

<summary>How often is the data updated?</summary>

Analytics are updated in **real time**.

</details>

<details>

<summary>Can I filter analytics by payment method?</summary>

Currently, you can filter by **date range**. For more granular breakdowns by payment method or channel, use the **Top Payment Methods** and **Top Failed Transactions** analytics.

</details>

<details>

<summary>Are refunds and chargebacks included in the analytics?</summary>

Refunds and chargebacks are **not included** in **Gross Volume** but may affect **Successful Transactions** depending on the processing stage.

</details>

<details>

<summary>What does "Top Failed Transactions" include?</summary>

This includes failure reasons such as:

* Insufficient funds
* Bank downtime
* Payment timeout
* Invalid payment details

You can use this to troubleshoot recurring customer issues.

</details>


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