Analytics

Analytics on DOKU Dashboard homepage provides valuable insights into your business performance. You can use it to monitor transaction data, detect issues, and optimize payment experiences. The following are the available analytics:

• Gross Volume Total transaction volume before DOKU fees are deducted.

• Successful Transactions Number of transactions successfully completed and processed.

• Top Failed Transactions Common reasons for transaction failures, helping you diagnose recurring issues.

• Top Payment Methods The most frequently used payment methods by your customers.

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View and Filter Analytics

You can view and filter the analytics by following the steps below:

1. Log in to DOKU Dashboard, and then access the side navigation bar

2. Select Dashboard

3. In the Trend section, set a custom date range to adjust the period of analytics displayed.

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Customize View

You can customize the view of your analytics by following the steps below:

1. Log in to DOKU Dashboard, and then access the side navigation bar

2. Select Dashboard

3. In the Trend section, click Edit View

4. Choose which analytics to display by ticking the checkboxes.

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Export Analytics

You can export your analytics into a file by following the steps below:

1. Log in to DOKU Dashboard, and then access the side navigation bar

2. Select Dashboard

3. Click the Download icon at the top right of the graph to export your selected analytics. Export options are .PNG and .CSV file.

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FAQ

What time zone is used in the analytics data?

All analytics data is displayed in GMT+7 for Jakarta. Please adjust accordingly when comparing with external systems.

How often is the data updated?

Analytics are updated in real time.

Can I filter analytics by payment method?

Currently, you can filter by date range. For more granular breakdowns by payment method or channel, use the Top Payment Methods and Top Failed Transactions analytics.

Are refunds and chargebacks included in the analytics?

Refunds and chargebacks are not included in Gross Volume but may affect Successful Transactions depending on the processing stage.

What does "Top Failed Transactions" include?

This includes failure reasons such as:

• Insufficient funds

• Bank downtime

• Payment timeout

• Invalid payment details

You can use this to troubleshoot recurring customer issues.