Configure and customize available payment options for your customers
Activate Payment Methods
You can activate payment methods for your business by following the steps below:
Log in to DOKU Dashboard, and then access the side navigation bar
Select Settings from the menu
Settings page will appear. Under Account section, select Service
On Service page, click ADD SERVICE
Select the payment method you would like to activate
Click ACTIVATE.
Certain payment methods can only be activated with the assistance of our Sales team. You may contact our Sales team by filling the following form.
Configure Payment Methods
In this section, you will learn how to configure features for each payment method.. We'll cover specific configuration steps, such as setting up your merchant prefix name for Bank Transfers and country BIN for Cards, and ensuring each payment method is tailored to your business needs.
Bank Transfer (Virtual Account)
Merchant Prefix Name
You can configure your prefix name for Virtual Account by following the steps below:
Log in to DOKU Dashboard, and then access the side navigation bar
Select Settings from the menu
Settings page will appear. Under Payment Configuration section, select Virtual Account
Virtual Account Settings page will appear, then click Configure based on the Virtual Account of your choice
A pop-up box will appear where you can add or change the prefix of the Virtual Account to be your business/brand name, then click SAVE.
Cards
Country BIN
You can filter which countries are allowed for card transactions to be processed by following the steps below:
Log in to DOKU Dashboard, and then access the side navigation bar
Select Settings from the menu
Settings page will appear. Under Payment Configuration section, select Cards
Cards Settings page will appear, then click Payment Configuration tab
Payment Configuration tab will appear. Under Country & BIN Filtering section, select either of the two options: (1) Allow all BIN countries or (2) Allow partial countries. Selecting partial countries will require you to select the country of your choice
Click Save to submit.
QRIS
QRIS Credentials
QRIS credentials consist of
QRIS Client ID,
QRIS Shared Key,
QRIS Client Secret,
MPAN, and
NMID.
If QRIS payment method has been activated, you can retrieve these credentials by following the steps below:
Log in to DOKU Dashboard, and then access the side navigation bar
Select Settings from the menu
Settings page will appear. Under Accept Payments section, select Checkout Appearance
Checkout Page Configuration page will appear, then click QRIS Credential Settings tab where you will find the QRIS credentials for your business
Click Save to save your configuration
Static QRIS
You can view your static QRIS image by following the steps below:
Log in to DOKU Dashboard, and then access the side navigation bar
Select Settings from the menu
Settings page will appear. Under Account section, select Service
Search for QRIS under the Service list, and then select See Details
A pop-up box will appear where your static QRIS image can be seen.
The static QRIS image becomes available once the payment method is activated.
FAQ
How to activate credit card installments?
Simply follow the guide on Activate Payment Methods, and ensure that Installments are selected. Please note that Cards payment method with Regular Sale type must be activated before you can activate Installments.
Why are some of the payment methods disabled?
Certain payment methods require you to sign an agreement with DOKU to be enabled. If you wish to enable those payment methods, please contact our Sales team by filling the following form.
Why are some of the payment methods missing?
The availability of payment methods depends on your account type. Certain payment methods are only accessible to specific account types. For example, merchants with a Personal account type will not see or be able to activate Virtual Account BCA.
If you wish to access additional payment methods, consider registering a new account with a different account type that meets the eligibility requirements.
Why is my payment method status still "Updating"?
First, please ensure that your Business Account has been verified. Payment method activation will not move forward until your Business Account passes verification and risk screening. If your Business Account is not yet verified, the application for any payment method will remain pending.
The "Updating" status may also indicate that the activation process is still in progress. Certain payment methods require merchant ID or credentials from the respective bank/payment channel in order for the payment method to be activated. If your payment method status is still "Updating" (pending), the bank/payment channel is still in the process of creating your merchant ID or credentials.
Please contact your account manager or sales representative for assistance.
How long do I need to wait for the payment method to be activated?
Some payment methods can be activated instantly. Some payment methods require merchant ID or credentials from the respective bank/payment channel in order for the payment method to be activated. This process may take 7-14 working days depending on the payment method.
Please contact your account manager or sales representative for assistance.
How to check whether my payment method has been activated?
You will be notified via email once any payment method has been activated.
You may also check the payment method status by following the steps below:
Log in to DOKU Dashboard, and then access the side navigation bar
Select Settings
Under Business Info section, select Service
Service page will appear where you may find all the list of payment methods that you have activated. If your payment method has been activated, the status will be ACTIVE
How to check the transaction fees charged for each payment method?
You can check the fee that is charged to you for each payment method that you activated by following the steps below:
Log in to DOKU Dashboard, and then access the side navigation bar
Select Settings from the menu
Under Finance Settings tab, select Fee Scheme
Fee Scheme page will appear where you can check the fee that is charged to you based on each payment method that you activated.
What is the difference between DGPC, MGPC, and DIPC in Virtual Account?
Feature Type
Description
DOKU Generated Payment Code (DGPC)
Merchant sends a payment request to DOKU, and DOKU will create the unique payment code and send it to Merchant.
This is suitable for an e-commerce business model.
Merchant Generated Payment Code (MGPC)
Merchant generates their own payment code and forwards the payment code to DOKU.
This is suitable for a top-up payment.
Direct Inquiry Payment Code (DIPC)
Merchant first registers the payment code, and DOKU will forward the inquiry request to Merchant when a customer chooses to make a payment.
This is suitable for a top-up payment, especially for static Virtual Account.
The default feature type for any payment method is DGPC. When another feature is activated, you will have to choose which feature will you be using for a particular transaction. You can have more than one feature activated for 1 payment method, but a transaction cannot be generated with 2 features at the same time.
If you would like to use MGPC or DIPC, you may contact your account manager or submit a ticket to DOKU Care to activate the feature.
Can I change the merchant name that is shown on the receipt for Convenience Store (Alfa Group and Indomaret) payment methods?
Yes, you can request to change the merchant name shown on receipts for convenience store payments. Please contact your dedicated account manager for this request. If you do not have an account manager, please fill and submit this form.
How to activate QRIS in the staging environment (DOKU Sandbox)?
QRIS is not supported in DOKU Sandbox. Consequently, QRIS credentials cannot be used in sandbox, and no QRIS transaction simulator is available. Registration, issuance, and usage of QRIS credentials are strictly limited to the live (production) environment.
What is the difference between On-us and Off-us in Card payments?
In Card payments, On-us and Off-us refer to whether the card-issuing bank and the acquiring bank (payment processor) are the same or different:
On-us: The cardholder’s bank and the acquiring bank are the same. Transactions are typically processed faster and may have lower fees or higher approval rates.
Off-us: The cardholder’s bank and the acquiring bank are different. These transactions are routed through interbank networks (e.g., Visa, Mastercard), and may take slightly longer to process or incur additional fees.
This distinction is important for settlement timelines, transaction costs, and approval rates in card payment processing.
