Manage Payment Methods

Configure and customize available payment options for your customers

Activate Payment Methods

You can activate payment methods for your business by following the steps below:

1. Log in to DOKU Dashboard, and then access the side navigation bar

2. Select Settings from the menu

3. Settings page will appear. Under Account section, select Service

4. On Service page, click ADD SERVICE.

5. Select the payment method you would like to activate

6. Click ACTIVATE.

Certain payment methods can only be activated with the assistance of our Sales team. You may contact our Sales team by filling the following form.

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Configure Payment Methods

In this section, you will learn how to configure features for each payment method.. We'll cover specific configuration steps, such as setting up your merchant prefix name for Bank Transfers and country BIN for Cards, and ensuring each payment method is tailored to your business needs.

Bank Transfer (Virtual Account)

Merchant Prefix Name

You can configure your prefix name for Virtual Account by following the steps below:

1. Log in to DOKU Dashboard, and then access the side navigation bar
2. Select Settings from the menu

3. Settings page will appear. Under Payment Configuration section, select Virtual Account

4. Virtual Account Settings page will appear, then click Configure based on the Virtual Account of your choice

5. A pop-up box will appear where you can add or change the prefix of the Virtual Account to be your business/brand name, then click SAVE.

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Cards

Country BIN

You can filter which countries are allowed for card transactions to be processed by following the steps below:

1. Log in to DOKU Dashboard, and then access the side navigation bar
2. Select Settings from the menu

3. Settings page will appear. Under Payment Configuration section, select Cards

4. Cards Settings page will appear, then click Payment Configuration tab

5. Payment Configuration tab will appear. Under Country & BIN Filtering section, select either of the two options: (1) Allow all BIN countries or (2) Allow partial countries. Selecting partial countries will require you to select the country of your choice
6. Click Save to submit.

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QRIS

Static QRIS

You can view your static QRIS image by following the steps below:

1. Log in to DOKU Dashboard, and then access the side navigation bar
2. Select Settings from the menu

3. Settings page will appear. Under Account section, select Service

4. Search for QRIS under the Service list, and then select See Details

5. A pop-up box will appear where your static QRIS image can be seen.

The static QRIS image becomes available once the payment method is activated.

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FAQ

How to activate credit card installments?

Simply follow the guide on Activate Payment Methods, and ensure that Installments are selected. Please note that Cards payment method with Regular Sale type must be activated before you can activate Installments.

Why are some of the payment methods disabled?

Certain payment methods require you to sign an agreement with DOKU to be enabled. If you wish to enable those payment methods, please contact our Sales team by filling the following form.

Why is my payment method status still updating?

Certain payment methods require merchant ID or credentials from the respective bank/payment channel in order for the payment method to be activated. If your payment method status is still updating, the bank/payment channel is still in the process of creating your merchant ID or credentials.

Please contact your account manager or sales representative for assistance.

How long do I need to wait for the payment method to be activated?

Certain payment methods require merchant ID or credentials from the respective bank/payment channel in order for the payment method to be activated. This process may take 7-14 working days depending on the payment method.

Please contact your account manager or sales representative for assistance.

How to check whether my payment method has been activated?

You will be notified via email once any payment method has been activated.

You may also check the payment method status by following the steps below:

1. Log in to DOKU Dashboard, and then access the side navigation bar
2. Select Settings

3. Under Business Info section, select Service

4. Service page will appear where you may find all the list of payment methods that you have activated. If your payment method has been activated, the status will be ACTIVE

How to check the transaction fees charged for each payment method?

You can check the fee that is charged to you for each payment method that you activated by following the steps below:

1. Log in to DOKU Dashboard, and then access the side navigation bar
2. Select Settings from the menu

3. Under Finance Settings tab, select Fee Scheme

4. Fee Scheme page will appear where you can check the fee that is charged to you based on each payment method that you activated.

What is the difference between DGPC, MGPC, and DIPC in Virtual Account?

Feature Type	Description
DOKU Generated Payment Code (DGPC)	Merchant sends a payment request to DOKU, and DOKU will create the unique payment code and send it to Merchant. This is suitable for an e-commerce business model.
Merchant Generated Payment Code (MGPC)	Merchant generates their own payment code and forwards the payment code to DOKU. This is suitable for a top-up payment.
Direct Inquiry Payment Code (DIPC)	Merchant first registers the payment code, and DOKU will forward the inquiry request to Merchant when a customer chooses to make a payment. This is suitable for a top-up payment, especially for static Virtual Account.

The default feature type for any payment method is DGPC. When another feature is activated, you will have to choose which feature will you be using for a particular transaction. You can have more than one feature activated for 1 payment method, but a transaction cannot be generated with 2 features at the same time.

If you would like to use MGPC or DIPC, you may contact your account manager or submit a ticket to DOKU Care to activate the feature.