Update Business Data

Edit your company profile, documents, and contact information

You can update your business data by following the steps below:

1. Log in to DOKU Dashboard, and then access the side navigation bar

2. Select Settings from the menu

3. Settings page will appear. Under Account section, select Business Info

4. Business Info page will appear where you can update your company data, business representative data, brand data, as well as upload the company's latest legal documents. The table below provides a complete overview of all the information you can update:

Data Type	Corporate	International	Personal
Owner or Business Representative's Data	- Full Name - Nationality - Position - Phone Number - Email Address - ID Card (KTP or KITAS) - Passport	- Full Name - Nationality - Position - Phone Number - Email Address - Passport	- Full Name - Nationality - Phone Number - Email Address - ID Card (KTP) - Self Photo
Business or Company Data	- Business Entity Name - Business Type (e.g., PT, CV, PO, etc.) - Phone Number - Business Postal Code and Address - Business Location Photo	- Business Entity Name - Business Type (e.g., Pvt Ltd) - Phone Number - Business Postal Code and Address - Business Location Photo	N/A
Brand Data	- Brand Name - Line of Business - Description - Estimated TPT and TPV - Social Media Links (Website, Facebook, Twitter, Instagram, App Store/Play Store) Logo Brand	- Brand Name - Line of Business - Description - Estimated TPT and TPV - Social Media Links (Website, Facebook, Twitter, Instagram, App Store/Play Store) Logo Brand	- Brand Name - Line of Business - Description - Estimated TPT and TPV - Social Media Links (Website, Facebook, Twitter, Instagram, App Store/Play Store) Logo Brand

Updating your business data would require us to re-verify your business account. Your new business data may be rejected if you fail to submit all the supporting documents for the change of your business data

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FAQ

Why has my business account been suspended?

Your business account may be suspended due to a violation of the DOKU Terms of Services. If your business account is suspended, DOKU will notify you by email and provide a reason for the account suspension.

Please be sure to review DOKU Terms and Conditions prior to using our services.

How do I know that my data is still being verified?

You will see a yellow banner below your selected data tab that says that your data is being verified. You can view the data changes as well by clicking "View Data Changes" button.

How do I know that my data has been rejected?

You will see a red banner below your selected data tab that says that your data was rejected. You can view the rejected notes and the specific data that needs to be revised.

Can I submit the same data that was previously rejected?

Yes, if you persist that your data is correct, you can resubmit the same data for our risk team to reverify.

Can I submit a new data while my data is being verified?

Yes, if you wish to revise your data, you can submit the new data for our risk team to verify. Please ensure the approval ID is different from the previous one in the yellow banner below your selected data tab.

My file/document is failed to be uploaded. What should I do?

Your file might fail to be uploaded due to the following reasons:

1. The file format is invalid

2. The file size is too big

3. The file is corrupted

Please ensure that your documents follow the below rules.

1. The file format is either PDF, PNG, JPG, or JPEG

2. The file size less than 15 MB

3. The file can be accessed and opened