Activate Business
Have your Business Account verified to unlock all DOKU Dashboard features
Once you have created your DOKU Business Account, you can proceed by activating your Business Account. To activate your account, you will need to complete the following four stages:
1. Choose Business Account Type
There are 3 different types of Business Account you can choose from. You are free to choose the Business Account that best suits your business.
Corporate
Merchants with a legal business entity in Indonesia
PT, CV, UD, Firma, Yayasan, and Koperasi
International
Merchants with a legal business entity outside Indonesia
Pvt Ltd, PLC, LLP, NPO, Corp., etc.
Personal
Merchants without any legal business entity
Home-based businesses, Food Stalls, Online Sellers, Freelancers, and Content Creators
2. Submit Business Data
Each type of Business Account has different business data requirements.
User Data
- Full Name
- Email Address
- Password
- Phone Number
- Full Name
- Email Address
- Password
- Phone Number
- Full Name
- Email Address
- Password
- Phone Number
Owner’s Data
- Full Name
- Nationality
- Position
- Phone Number
- Email Address
- ID Card (KTP or KITAS)
- Passport
- Full Name
- Nationality
- Position
- Phone Number
- Email Address
- Passport
- Full Name
- Nationality
- Phone Number
- Email Address
- ID Card (KTP) - Self Photo
Business Data
- Business Entity Name
- Business Type (e.g., PT, CV, PO, etc.)
- Phone Number
- Business Postal Code and Address
- Business Location Photo
- Business Entity Name
- Business Type (e.g., Pvt Ltd)
- Phone Number
- Business Postal Code and Address
- Business Location Photo
N/A
Brand Data
- Brand Name
- Line of Business
- Description
- Estimated TPT and TPV
- Social Media Links (Website, Facebook, Twitter, Instagram, App Store/Play Store)
Logo Brand
- Brand Name
- Line of Business
- Description
- Estimated TPT and TPV
- Social Media Links (Website, Facebook, Twitter, Instagram, App Store/Play Store)
Logo Brand
- Brand Name
- Line of Business
- Description
- Estimated TPT and TPV
- Social Media Links (Website, Facebook, Twitter, Instagram, App Store/Play Store)
Logo Brand
Bank Account Data
- Bank Name
- Bank Account Name
- Bank Account Number
- Currency
- Bank Name
- Bank Account Name
- Bank Account Number
- Bank Country
- Currency
- SWIFT Code
- Bank Name
- Bank Account Name
- Bank Account Number
- Currency
Business/Brand Proof Guidelines
Submitting proof of your business’s legitimacy is essential to build trust and ensure compliance with DOKU’s policies. Proof of legitimacy can take one of three forms: location, activity, or product/service. Below are the details for each type of proof:
Location (Place of Business)
Exterior or interior photos of the establishment (for instance: storefront, office, factory, or workstations) with a board that shows the company's name or logo
Activity
Evidence showcasing business activities and engagements in forms such as:
Photos or videos of highlighting the business activities with the owner(s) or employee(s) of the company.
Events, press releases, media coverage, or articles featuring the company.
Marketing campaigns, advertisements, social media posts or content showcasing customer engagement and community support initiatives.
Order invoices, client testimonials, financial statements, transaction records, or sales reports validating business activity and revenue.
Contracts or agreements with clients, suppliers, or partners confirming ongoing business relationships.
Awards, recognitions, or industry certifications showcasing business achievements and credibility.
Product or Service
Evidence of products/services that are offered by the company in forms such as:
High-quality images showcasing product/service variations and features.
Screenshots or videos demonstrating the functionality of digital platforms, websites, software, or apps.
Online store screenshots displaying product listings with prices and descriptions.
Portfolio or catalog highlighting offered products or services.
Transaction flow diagram illustrating transactions (either offline or online) of the product/service .
Additional Requirements for Specified Lines of Business
Agriculture
Requirements: Photos of the farm, crops, equipment or agricultural activities.
Requirements: Photos of the charity events, beneficiaries, and/or registration certificate.
Requirements: Screenshots of the platform, game interface, and/or user engagement.
Education
Requirements: Photos of the educational institution, classrooms, students (if applicable), educational activites, and/or accreditation certificate.
Requirements: Photos of events organized, venues, and promotional materials.
Hospitality
Requirements: Photos of the establishment (hotel, resort, hostel), rooms, and amenities.
Logistics
Requirements: Photos of the warehouse, transportation fleet, and storage facilities.
Manufacture
Requirements: Photos of the manufacturing facility, production line, and products.
Transportation
Requirements: Photos of the vehicles, transportation hubs, and logistics operations.
Airlines
Requirements: Photos of the aircraft fleet, boarding areas, ticketing counters, and airline operations.
Submission Tips
It is not mandatory to submit photos for each proof type (location, activity, and product/service), but it is highly advisable as it expedites the verification process.
Location photos cannot be sourced from Google Maps.
Photos must be clear, well-lit, and sharply focused.
Screenshots containing text, images, and any details must be visible and readable.
The submitted proof should directly substantiate the legitimacy of your business within the specified category, aligning with the data provided during business account setup.
3. Upload Documents
The document requirements vary for each Business Account type.
NIB (Nomor Induk Berusaha)
Surat Izin Usaha
Akta Pendirian dan Perubahan Perusahaan
SK Kemenkumham dan Perubahan Perusahaan
Business Proof Photo (Location/Activity/Product)
NPWP (Nomor Pokok Wajib Pajak)
KTP/KITAS of Director
For certain line of business, there will be an additional document(s) that is required to be submitted as such:
Capital Market
BAPPEBTI License (Badan Pengawas Perdagangan Berjangka Komoditi)
Charity
Surat Izin PUB (Pengumpulan Uang dan Barang) from the Ministry of Social Affairs
Education
License from the Ministry of Education, Culture, Research, and Technology or from any Education Authorities
Event Organizer
Surat Izin from BOPI (Badan Olahraga Professional Indonesia)
Surat Izin Keramaian from the Police Department
Food and Beverage
Surat Izin from BPOM (Badan Pengawas Obat dan Makanan)
Halal License from MUI (Majelis Ulama Indonesia)
Peer-to-peer Lending
Tanda Daftar Penyelenggara Sistem Elektronik from the Ministry of Communication and Information Technology
License from OJK (Otoritas Jasa Keuangan)
Pharmacy
Surat Izin BPOM (Badan Pengawas Obat dan Makanan)
Surat Izin Edar Alat Kesehatan from the Ministry of Health Department
Retail
License from an Authorized Distributor
Travel Agency
Sertifikat Keanggotaan Asita (Association of the Indonesian Tours and Travel Agencies)
Surat Izin Penyelenggaraan Ibadah Haji dan Umrah from the Ministry of Religious Affairs
Internet Service Provider (ISP), Telecommunication, or Cloud Hosting
Certificate from KOMINFO
Cigarettes, e-Cigarettes, and Tobacco Products
License from Directorate General of Customs and Excise (Bea Cukai)
Payment Service Provider (PSP) or PJSP
License from Bank Indonesia
Before you upload and submit the documents for account registration, please ensure that the documents are
Readable, not blurry;
Uncensored;
Not expired; and
Owned by the company, the business entity name has to be written on the document.
Document Limitations
Formats: PDF, JPG, JPEG, PNG
Size: Maximum of 15 MB
4. Wait for Account Verification
Once you have successfully uploaded all of the required documents, your Business Account will undergo a verification process that may take up to 48 hours. You'll be notified via email once the process is complete. If no notification is received after this period of time, please submit a ticket to DOKU Care or send an email to [email protected].
Tips You don't need to wait for your Business Account to be verified to start accepting payments. However, we will only process the funds settlement after your business account has been verified.
FAQ
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