Activate Business

Have your Business Account verified to unlock all DOKU Dashboard features

Activating your DOKU Business Account requires you to complete 4 stages as follows:


1. Choose Business Account Type

There are 3 different types of Business Account you can choose from. You are free to choose the Business Account that best suits your business.

Business TypeDefinitionExample

Corporate

Merchants with a legal business entity in Indonesia

PT, CV, UD, Firma, Yayasan, and Koperasi

International

Merchants with a legal business entity outside Indonesia

Ltd, Sdn Bhd, etc.

Personal

Merchants without any legal business entity

Freelancer, Content Creator, etc.


2. Submit Business Data

Each type of Business Account has different business data requirements.

Data TypeCorporateInternational Personal

User Data

- Full Name

- Email Address

- Password

- Phone Number

- Full Name

- Email Address

- Password

- Phone Number

- Full Name

- Email Address

- Password

- Phone Number

Ownerโ€™s Data

- Full Name

- Nationality

- Position

- Phone Number

- Email Address

- ID Card (KTP or KITAS)

- Passport

- Full Name

- Nationality

- Position

- Phone Number

- Email Address

- Passport

- Full Name

- Nationality

- Phone Number

- Email Address

- ID Card (KTP) - Self Photo

Business Data

- Business Entity Name

- Business Type (e.g., PT, CV, PO, etc.)

- Phone Number

- Business Postal Code and Address

- Business Location Photo

- Business Entity Name

- Business Type (e.g., Pvt Ltd)

- Phone Number

- Business Postal Code and Address

- Business Location Photo

N/A

Brand Data

- Brand Name

- Line of Business

- Description

- Estimated TPT and TPV

- Social Media Links (Website, Facebook, Twitter, Instagram, App Store/Play Store)

Logo Brand

- Brand Name

- Line of Business

- Description

- Estimated TPT and TPV

- Social Media Links (Website, Facebook, Twitter, Instagram, App Store/Play Store)

Logo Brand

- Brand Name

- Line of Business

- Description

- Estimated TPT and TPV

- Social Media Links (Website, Facebook, Twitter, Instagram, App Store/Play Store)

Logo Brand

Document Data

- NIB (Nomor Induk Berusaha)

- Surat Izin Usaha

- Akta Pendirian dan Perubahan Perusahaan

- NPWP (Nomor Pokok Wajib Pajak)

- Certificate of Incorporation or Business Registration Document

- Shareholder Structure

- Business License

- Bank Reference Letter

N/A

Bank Account Data

- Bank Name

- Bank Account Name

- Bank Account Number

- Currency

- Bank Name

- Bank Account Name

- Bank Account Number

- Bank Country

- Currency

- SWIFT Code

- Bank Name

- Bank Account Name

- Bank Account Number

- Currency


3. Upload Documents

The document requirements vary for each Business Account type.

  • NIB (Nomor Induk Berusaha)

  • Surat Izin Usaha

  • Akta Pendirian dan Perubahan Perusahaan

  • Business Proof Photo (Location/Activity/Product)

  • NPWP (Nomor Pokok Wajib Pajak)

  • KTP/KITAS of Director

For certain line of business, there will be an additional document(s) that is required to be submitted as such:

Business LineAdditional Required Documents

Capital Market

BAPPEBTI License (Badan Pengawas Perdagangan Berjangka Komoditi)

Charity

Surat Izin PUB (Pengumpulan Uang dan Barang) from the Ministry of Social Affairs

Education

License from the Ministry of Education, Culture, Research, and Technology or from any Education Authorities

Event Organizer

  • Surat Izin from BOPI (Badan Olahraga Professional Indonesia)

  • Surat Izin Keramaian from the Police Department

Food and Beverage

  • Surat Izin from BPOM (Badan Pengawas Obat dan Makanan)

  • Halal License from MUI (Majelis Ulama Indonesia)

Peer-to-peer Lending

  • Tanda Daftar Penyelenggara Sistem Elektronik from the Ministry of Communication and Information Technology

  • License from OJK (Otoritas Jasa Keuangan)

Pharmacy

  • Surat Izin BPOM (Badan Pengawas Obat dan Makanan)

  • Surat Izin Edar Alat Kesehatan from the Ministry of Health Department

Retail

License from an Authorized Distributor

Travel Agency

  • Sertifikat Keanggotaan Asita (Association of the Indonesian Tours and Travel Agencies)

  • Surat Izin Penyelenggaraan Ibadah Haji dan Umrah from the Ministry of Religious Affairs

Before you upload and submit the documents for account registration, please ensure that the documents are

  1. Readable, not blurry;

  2. Uncensored;

  3. Not expired; and

  4. Owned by the company, the business entity name has to be written on the document.

Document Limitations

  • Formats: PDF, JPG, JPEG, PNG

  • Size: Maximum of 15 MB


4. Wait for Account Verification

Once you have successfully uploaded all of the required documents, your Business Account will undergo a verification process that may take up to 48 hours. You'll be notified via email once the process is complete. If no notification is received after this period of time, please submit a ticket to DOKU Care or send an email to care@doku.com.

Tips You don't need to wait for your Business Account to be verified to start accepting payment. However, we will only process the funds settlement after your business account has been verified.


FAQ

Can I update my Business Account data after submitting account registration?

Yes, you are free to update your business data after you have completed the business account registration. Please note that the verification process of your Business Account may take longer than usual as we would have to review your data from the beginning.

Can my Business Account verification be rejected?

Your Business Account verification can indeed be rejected due to incomplete documents or invalid data. DOKU will not be able to process your settlement funds in order to comply with the Anti-Money Laundering and Countering the Financing of Terrorism (AML/CTF) rules.

DOKU will continue to hold your settlement funds until you are able to submit all the required documents and data.

Can I get a personal assistance from DOKU Team to help me with my Business Account activation?

Absolutely, please fill and submit this form. Our team will contact you and we will provide a free consultation on how to successfully activate your Business Account, as well as help you answer any questions regarding all of our products and services.

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