Activate Business

Have your Business Account verified to unlock all DOKU Dashboard features

Once you have created your DOKU Business Account, you can proceed by activating your Business Account. To activate your account, you will need to complete the following four stages:


1. Choose Business Account Type

There are 3 different types of Business Account you can choose from. You are free to choose the Business Account that best suits your business.

Business Type
Definition
Example

Corporate

Merchants with a legal business entity in Indonesia

PT, CV, UD, Firma, Yayasan, and Koperasi

International

Merchants with a legal business entity outside Indonesia

Pvt Ltd, PLC, LLP, NPO, Corp., etc.

Personal

Merchants without any legal business entity

Home-based businesses, Food Stalls, Online Sellers, Freelancers, and Content Creators


2. Submit Business Data

Each type of Business Account has different business data requirements.

Data Type
Corporate
International
Personal

User Data

- Full Name

- Email Address

- Password

- Phone Number

- Full Name

- Email Address

- Password

- Phone Number

- Full Name

- Email Address

- Password

- Phone Number

Owner’s Data

- Full Name

- Nationality

- Position

- Phone Number

- Email Address

- ID Card (KTP or KITAS)

- Passport

- Full Name

- Nationality

- Position

- Phone Number

- Email Address

- Passport

- Full Name

- Nationality

- Phone Number

- Email Address

- ID Card (KTP) - Self Photo with ID Card

Business Data

- Business Entity Name

- Business Type (e.g., PT, CV, PO, etc.)

- Phone Number

- Business Postal Code and Address

- Business Location Photo

- Business Entity Name

- Business Type (e.g., Pvt Ltd)

- Phone Number

- Business Postal Code and Address

- Business Location Photo

N/A

Brand Data

- Brand Name

- Line of Business

- Description

- Estimated TPT and TPV

- Social Media Links (Website, Facebook, Twitter, Instagram, App Store/Play Store)

Logo Brand

- Brand Name

- Line of Business

- Description

- Estimated TPT and TPV

- Social Media Links (Website, Facebook, Twitter, Instagram, App Store/Play Store)

Logo Brand

- Brand Name

- Line of Business

- Description

- Estimated TPT and TPV

- Social Media Links (Website, Facebook, Twitter, Instagram, App Store/Play Store)

Logo Brand

Bank Account Data

- Bank Name

- Bank Account Name

- Bank Account Number

- Currency

- Bank Name

- Bank Account Name

- Bank Account Number

- Bank Country

- Currency

- SWIFT Code

- Bank Name

- Bank Account Name

- Bank Account Number

- Currency

Business/Brand Proof Guidelines

Submitting proof of your business’s legitimacy is essential to build trust and ensure compliance with DOKU’s policies. Proof of legitimacy can take one of three forms: location, activity, or product/service. Below are the details for each type of proof:

Business Proof Type
Photo Description

Location (Place of Business)

Exterior or interior photos of the establishment (for instance: storefront, office, factory, or workstations) with a board that shows the company's name or logo

Activity

Evidence showcasing business activities and engagements in forms such as:

  1. Photos or videos of highlighting the business activities with the owner(s) or employee(s) of the company.

  2. Events, press releases, media coverage, or articles featuring the company.

  3. Marketing campaigns, advertisements, social media posts or content showcasing customer engagement and community support initiatives.

  4. Order invoices, client testimonials, financial statements, transaction records, or sales reports validating business activity and revenue.

  5. Contracts or agreements with clients, suppliers, or partners confirming ongoing business relationships.

  6. Awards, recognitions, or industry certifications showcasing business achievements and credibility.

Product or Service

Evidence of products/services that are offered by the company in forms such as:

  1. High-quality images showcasing product/service variations and features.

  2. Screenshots or videos demonstrating the functionality of digital platforms, websites, software, or apps.

  3. Online store screenshots displaying product listings with prices and descriptions.

  4. Portfolio or catalog highlighting offered products or services.

  5. Transaction flow diagram illustrating transactions (either offline or online) of the product/service .

Additional Requirements for Specified Lines of Business

  1. Agriculture

  • Requirements: Photos of the farm, crops, equipment or agricultural activities.

  1. Charity

  • Requirements: Photos of the charity events, beneficiaries, and/or registration certificate.

  1. Digital and Game

  • Requirements: Screenshots of the platform, game interface, and/or user engagement.

  1. Education

  • Requirements: Photos of the educational institution, classrooms, students (if applicable), educational activites, and/or accreditation certificate.

  1. Event Organizer

  • Requirements: Photos of events organized, venues, and promotional materials.

  1. Hospitality

  • Requirements: Photos of the establishment (hotel, resort, hostel), rooms, and amenities.

  1. Logistics

  • Requirements: Photos of the warehouse, transportation fleet, and storage facilities.

  1. Manufacture

  • Requirements: Photos of the manufacturing facility, production line, and products.

  1. Transportation

  • Requirements: Photos of the vehicles, transportation hubs, and logistics operations.

  1. Airlines

  • Requirements: Photos of the aircraft fleet, boarding areas, ticketing counters, and airline operations.

Submission Tips

  • It is not mandatory to submit photos for each proof type (location, activity, and product/service), but it is highly advisable as it expedites the verification process.

  • Location photos cannot be sourced from Google Maps.

  • Photos must be clear, well-lit, and sharply focused.

  • Screenshots containing text, images, and any details must be visible and readable.

  • The submitted proof should directly substantiate the legitimacy of your business within the specified category, aligning with the data provided during business account setup.

All data submitted to DOKU are encrypted and protected. Please check our Privacy Policy for the full details.


3. Upload Documents

The document requirements vary for each Business Account type.

  • NIB (Nomor Induk Berusaha)

  • Surat Izin Usaha

  • Akta Pendirian dan Perubahan Perusahaan

  • SK Kemenkumham dan Perubahan Perusahaan

  • Business Proof Photo (Location/Activity/Product)

  • NPWP (Nomor Pokok Wajib Pajak)

  • KTP/KITAS of Director

For certain line of business, there will be an additional document(s) that is required to be submitted as such:

Business Line
Additional Required Documents

Capital Market

BAPPEBTI License (Badan Pengawas Perdagangan Berjangka Komoditi)

Charity

Surat Izin PUB (Pengumpulan Uang dan Barang) from the Ministry of Social Affairs

Education

License from the Ministry of Education, Culture, Research, and Technology or from any Education Authorities

Event Organizer

  • Surat Izin from BOPI (Badan Olahraga Professional Indonesia)

  • Surat Izin Keramaian from the Police Department

Food and Beverage

  • Surat Izin from BPOM (Badan Pengawas Obat dan Makanan)

  • Halal License from MUI (Majelis Ulama Indonesia)

Peer-to-peer Lending

  • Tanda Daftar Penyelenggara Sistem Elektronik from the Ministry of Communication and Information Technology

  • License from OJK (Otoritas Jasa Keuangan)

Pharmacy

  • Surat Izin BPOM (Badan Pengawas Obat dan Makanan)

  • Surat Izin Edar Alat Kesehatan from the Ministry of Health Department

Retail

License from an Authorized Distributor

Travel Agency

  • Sertifikat Keanggotaan Asita (Association of the Indonesian Tours and Travel Agencies)

  • Surat Izin Penyelenggaraan Ibadah Haji dan Umrah from the Ministry of Religious Affairs

Internet Service Provider (ISP), Telecommunication, or Cloud Hosting

  • Certificate from KOMINFO

Cigarettes, e-Cigarettes, and Tobacco Products

  • License from Directorate General of Customs and Excise (Bea Cukai)

Payment Service Provider (PSP) or PJSP

  • License from Bank Indonesia

Before you upload and submit the documents for account registration, please ensure that the documents are

  1. Readable, not blurry;

  2. Uncensored;

  3. Not expired; and

  4. Owned by the company, the business entity name has to be written on the document.


4. Wait for Account Verification

Once you have successfully uploaded all of the required documents, your Business Account will undergo a verification process that may take up to 48 hours. You'll be notified via email once the process is complete. If no notification is received after this period of time, please submit a ticket to DOKU Care or send an email to [email protected].


FAQ

My file/document is failed to be uploaded. What should I do?

Your file might fail to be uploaded due to the following reasons:

  1. The file format is invalid

  2. The file size is too big

  3. The file is corrupted

Please ensure that your documents follow the below rules.

  1. The file format is either PDF, PNG, JPG, or JPEG

  2. The file size less than 15 MB

  3. The file can be accessed and opened

Can I update my Business Account data after submitting account registration?

Yes, you are free to update your business data after you have completed the business account registration, especially if your data or documents have been rejected. However, please note that the verification process of your Business Account may take longer than usual as we would have to review your data from the beginning.

Can my Business Account verification be rejected?

Your Business Account verification may be rejected due to incomplete documents or invalid data. During this time, DOKU will be unable to process your settlement funds in order to comply with Anti-Money Laundering and Countering the Financing of Terrorism (AML/CTF) regulations. DOKU will continue to hold your settlement funds until you are able to submit all the required documents and data.

When can I start accepting payments?

Your ability to accept payments depends on your Business Account type:

  • For Personal and Corporate Merchants: You can start accepting payments immediately after activating your Business Account — verification is not required to begin receiving payments. However, please note that funds will only be settled to your bank account after your Business Account has been successfully verified.

  • For International Merchants: You must complete the verification process before you can start accepting payments.

Is there a limit to how many payments I can receive if my account is not verified?

Yes, unverified Business Accounts have restrictions on both the number of transactions and the total transaction volume.

  • For Personal Merchants: You can receive up to 5 transactions with a maximum total volume of IDR 1,000,000.

  • For Corporate Merchants: You can receive up to 5 transactions with a maximum total volume of IDR 10,000,000.

  • For International Merchants: You must complete the verification process before you can start accepting payments.

Please complete the account verification process via your DOKU Dashboard to lift these limits and continue receiving payments without interruption,

My Business Account verification is rejected after I started accepting payments. What should I do?

If your business account verification was rejected due to incomplete documents or invalid data, DOKU will be unable to process your settlement funds in order to comply with Anti-Money Laundering and Countering the Financing of Terrorism (AML/CTF) regulations.

DOKU will continue to hold your settlement funds until you are able to submit all the required documents and data. Please refer to Business/Brand Proof Guidelines to avoid your business account verification getting rejected.

If you fail to provide all the required documents requested by our team, you may choose to refund the completed transactions to your customers by submitting a support ticket or sending an email to [email protected]. Please make sure to include the following details:

  • Your Brand ID

  • Invoice Number

  • Transaction Date

  • Transaction Amount

  • Customer's Bank Account

  • Amount to be Refunded (Full/Partial)

Why is my Business Account status still "Under Review"?

The "Under Review" status means that your Business Account has not yet been verified because it is still undergoing our internal verification and risk screening process.

If your account has been under review for an extended period, it may be due to one of the following reasons:

  • Your submitted business data or documents were rejected.

  • You have not updated or resubmitted the required information.

To check and update/resubmit your business data, follow these steps:

  1. Log in to the DOKU Dashboard

  2. From the side navigation bar, select Settings

  3. Under the Account section, click Business Info

  4. On the Business Info page, you can review and update your company data, business representative details, and brand information.

A yellow banner will appear under each data tab if your data is still being verified. Click the "View Data Changes" button to see any pending updates. A red banner will appear under each data tab if your data has been rejected. You can view the rejected notes and the specific data that needs to be revised.

To check or update/resubmit your business documents, follow these steps:

  1. Log in to the DOKU Dashboard

  2. From the side navigation bar, select Settings

  3. Under the Account section, click Documents

  4. On the Documents page, you can upload the latest legal documents required for your business account.

How to check whether my Business Account has been verified?

You will be notified via email once your DOKU Business account has been verified.

What should I do after my Business Account has been verified?

Once your DOKU Business Account has been verified, you will be able to access all features and tools available in the DOKU Dashboard, including accepting payments and processing fund settlements.

Can I get a personal assistance from DOKU Team to help me with my Business Account activation?

Absolutely. Please fill and submit the following form. Our team will reach out to you and provide a free consultation to help you successfully activate your Business Account. We will also assist in answering any questions you may have about our products and services.

Can I still proceed with the Business Account registration and activation even if I don't have a website or social media links?

Yes, you can still register a business account without a website or social media presence. However, please note that the risk of rejection is higher, as the lack of online presence may raise concerns during the account verification process. You are recommended to support your application by providing additional documents or proof that your business is legitimate and operational.

Can I change my Business Account type?

No, it is not possible to change Business Account type. Once an account is created as Personal, Corporate, or International, it cannot be converted to another type. This means you cannot switch from Personal to Corporate or International, or vice versa. If you require a different account type, you will need to register a new account with the appropriate classification.

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