Activate Business

Have your Business Account verified to unlock all DOKU Dashboard features

Activating your DOKU Business Account requires you to complete 4 stages as follows:

1. Choose Business Account Type

2. Submit Business Data

3. Upload Documents

4. Wait for Account Verification

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1. Choose Business Account Type

There are 3 different types of Business Account you can choose from. You are free to choose the Business Account that best suits your business.

Business Type	Definition	Example
Corporate	Merchants with a legal business entity in Indonesia	PT, CV, UD, Firma, Yayasan, and Koperasi
International	Merchants with a legal business entity outside Indonesia	Pvt Ltd, PLC, LLP, NPO, Corp., etc.
Personal	Merchants without any legal business entity	Freelancer and Content Creator

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2. Submit Business Data

Each type of Business Account has different business data requirements.

Data Type	Corporate	International	Personal
User Data	- Full Name - Email Address - Password - Phone Number	- Full Name - Email Address - Password - Phone Number	- Full Name - Email Address - Password - Phone Number
Owner’s Data	- Full Name - Nationality - Position - Phone Number - Email Address - ID Card (KTP or KITAS) - Passport	- Full Name - Nationality - Position - Phone Number - Email Address - Passport	- Full Name - Nationality - Phone Number - Email Address - ID Card (KTP) - Self Photo
Business Data	- Business Entity Name - Business Type (e.g., PT, CV, PO, etc.) - Phone Number - Business Postal Code and Address - Business Location Photo	- Business Entity Name - Business Type (e.g., Pvt Ltd) - Phone Number - Business Postal Code and Address - Business Location Photo	N/A
Brand Data	- Brand Name - Line of Business - Description - Estimated TPT and TPV - Social Media Links (Website, Facebook, Twitter, Instagram, App Store/Play Store) Logo Brand	- Brand Name - Line of Business - Description - Estimated TPT and TPV - Social Media Links (Website, Facebook, Twitter, Instagram, App Store/Play Store) Logo Brand	- Brand Name - Line of Business - Description - Estimated TPT and TPV - Social Media Links (Website, Facebook, Twitter, Instagram, App Store/Play Store) Logo Brand
Bank Account Data	- Bank Name - Bank Account Name - Bank Account Number - Currency	- Bank Name - Bank Account Name - Bank Account Number - Bank Country - Currency - SWIFT Code	- Bank Name - Bank Account Name - Bank Account Number - Currency

Business/Brand Proof Guidelines

Submitting proof of your business's legitimacy is essential to establish trust and ensure compliance with DOKU’s policies. Proof can take three different forms: location, activity, or product. There following are the details for each type of proof:

Business Proof Type	Photo Description
Location (Place of Business)	Exterior or interior photos of the establishment (for instance: storefront, office, factory, or workstations) with a board that shows the company's name or logo
Activity	Evidence showcasing business activities and engagements in forms such as: Photos or videos of highlighting the business activities with the owner(s) or employee(s) of the company. Events, press releases, media coverage, or articles featuring the company. Marketing campaigns, advertisements, social media posts or content showcasing customer engagement and community support initiatives. Order invoices, client testimonials, financial statements, transaction records, or sales reports validating business activity and revenue. Contracts or agreements with clients, suppliers, or partners confirming ongoing business relationships. Awards, recognitions, or industry certifications showcasing business achievements and credibility.
Product or Service	Evidence of products/services that are offered by the company in forms such as: High-quality images showcasing product/service variations and features. Screenshots or videos demonstrating the functionality of digital platforms, websites, software, or apps. Online store screenshots displaying product listings with prices and descriptions. Portfolio or catalog highlighting offered products or services. Transaction flow diagram illustrating transactions (either offline or online) of the product/service .

Additional Requirements for Specified Lines of Business

1. Agriculture

• Requirements: Photos of the farm, crops, equipment or agricultural activities.

1. Charity

• Requirements: Photos of the charity events, beneficiaries, and/or registration certificate.

1. Digital and Game

• Requirements: Screenshots of the platform, game interface, and/or user engagement.

1. Education

• Requirements: Photos of the educational institution, classrooms, students (if applicable), educational activites, and/or accreditation certificate.

1. Event Organizer

• Requirements: Photos of events organized, venues, and promotional materials.

1. Hospitality

• Requirements: Photos of the establishment (hotel, resort, hostel), rooms, and amenities.

1. Logistics

• Requirements: Photos of the warehouse, transportation fleet, and storage facilities.

1. Manufacture

• Requirements: Photos of the manufacturing facility, production line, and products.

1. Transportation

• Requirements: Photos of the vehicles, transportation hubs, and logistics operations.

1. Airlines

• Requirements: Photos of the aircraft fleet, boarding areas, ticketing counters, and airline operations.

Submission Tips

• It is not mandatory to submit photos for each proof type (location, activity, and product/service), but it is highly advisable as it expedites the verification process.

• Location photos cannot be sourced from Google Maps.

• Photos must be clear, well-lit, and sharply focused.

• Screenshots containing text, images, and any details must be visible and readable.

• The submitted proof should directly substantiate the legitimacy of your business within the specified category, aligning with the data provided during business account setup.

All data submitted to DOKU are encrypted and protected. Please check our Privacy Policy for the full details.

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3. Upload Documents

The document requirements vary for each Business Account type.

Corporate

• NIB (Nomor Induk Berusaha)

• Surat Izin Usaha

• Akta Pendirian dan Perubahan Perusahaan

• SK Kemenkumham dan Perubahan Perusahaan

• Business Proof Photo (Location/Activity/Product)

• NPWP (Nomor Pokok Wajib Pajak)

• KTP/KITAS of Director

For certain line of business, there will be an additional document(s) that is required to be submitted as such:

Business Line	Additional Required Documents
Capital Market	BAPPEBTI License (Badan Pengawas Perdagangan Berjangka Komoditi)
Charity	Surat Izin PUB (Pengumpulan Uang dan Barang) from the Ministry of Social Affairs
Education	License from the Ministry of Education, Culture, Research, and Technology or from any Education Authorities
Event Organizer	Surat Izin from BOPI (Badan Olahraga Professional Indonesia) Surat Izin Keramaian from the Police Department
Food and Beverage	Surat Izin from BPOM (Badan Pengawas Obat dan Makanan) Halal License from MUI (Majelis Ulama Indonesia)
Peer-to-peer Lending	Tanda Daftar Penyelenggara Sistem Elektronik from the Ministry of Communication and Information Technology License from OJK (Otoritas Jasa Keuangan)
Pharmacy	Surat Izin BPOM (Badan Pengawas Obat dan Makanan) Surat Izin Edar Alat Kesehatan from the Ministry of Health Department
Retail	License from an Authorized Distributor
Travel Agency	Sertifikat Keanggotaan Asita (Association of the Indonesian Tours and Travel Agencies) Surat Izin Penyelenggaraan Ibadah Haji dan Umrah from the Ministry of Religious Affairs
Internet Service Provider (ISP), Telecommunication, or Cloud Hosting	Certificate from KOMINFO
Cigarettes, e-Cigarettes, and Tobacco Products	License from Directorate General of Customs and Excise (Bea Cukai)
Payment Service Provider (PSP) or PJSP	License from Bank Indonesia

International

• Certificate of Incorporation / Business Registration Document

• Shareholder Structure

• Business License (related to the line of business)

• Bank Reference Letter

• Passport of Director

Personal

• Identity Card (KTP/KITAS/Passport)

• Self Photo with Identity Card

• Business Proof Photo (Location/Activity/Product)

Before you upload and submit the documents for account registration, please ensure that the documents are

1. Readable, not blurry;

2. Uncensored;

3. Not expired; and

4. Owned by the company, the business entity name has to be written on the document.

Document Limitations

• Formats: PDF, JPG, JPEG, PNG

• Size: Maximum of 15 MB

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4. Wait for Account Verification

Once you have successfully uploaded all of the required documents, your Business Account will undergo a verification process that may take up to 48 hours. You'll be notified via email once the process is complete. If no notification is received after this period of time, please submit a ticket to DOKU Care or send an email to [e-mail].

Tips You don't need to wait for your Business Account to be verified to start accepting payments. However, we will only process the funds settlement after your business account has been verified.

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FAQ

Can I update my Business Account data after submitting account registration?

Yes, you are free to update your business data after you have completed the business account registration. Please note that the verification process of your Business Account may take longer than usual as we would have to review your data from the beginning.

Can my Business Account verification be rejected?

Your Business Account verification can indeed be rejected due to incomplete documents or invalid data. DOKU will not be able to process your settlement funds in order to comply with the Anti-Money Laundering and Countering the Financing of Terrorism (AML/CTF) rules.

DOKU will continue to hold your settlement funds until you are able to submit all the required documents and data.

Can I get a personal assistance from DOKU Team to help me with my Business Account activation?

Absolutely, please fill and submit this form. Our team will contact you and we will provide a free consultation on how to successfully activate your Business Account, as well as help you answer any questions regarding all of our products and services.