# Virtual Terminal

## Overview

Virtual Terminal by DOKU is a feature that allows businesses to accept payments over the phone, through email, or in person without needing a physical card reader or a traditional point-of-sale (POS) system. Here’s how it works and what it offers:

1. **Accept Payments Anywhere**: With DOKU's virtual terminal, businesses can securely process payments from customers who provide their card details over the phone or through email invoices.
2. **Keyed-in Transactions**: Merchants can manually enter credit card information into DOKU Dashboard or through an integrated system, allowing for flexibility in accepting payments without requiring customers to physically present their cards.
3. **Secure Handling of Payments**: DOKU ensures that all transactions processed through the virtual terminal are secure and compliant with Payment Card Industry Data Security Standard (PCI DSS) requirements, minimizing the risk of fraud or unauthorized access to cardholder data.
4. **Flexibility for Various Business Types**: This feature is particularly useful for businesses that operate in industries such as professional services, where remote payment processing is common and a physical card reader may not be feasible or necessary.

Virtual Terminal expands payment acceptance options for businesses beyond traditional online transactions, offering a convenient and secure way to process payments remotely or in person without requiring specialized hardware.

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## FAQ

<details>

<summary>What are the requirements to use Virtual Terminal?</summary>

You are required to have a non-3DS MID that is created by the acquiring bank. Please contact your account manager or sales representative for this request. If you don't have an account manager, please fill and submit [this](https://www.doku.com/en-US/contact-sales?utm_source=docs) form.

</details>

<details>

<summary>Why am I unable to access Virtual Terminal page?</summary>

You are required to activate card MOTO services and set up the non-3DS MID that is created by the acquiring bank. Please contact your account manager or sales representative for this request. If you don't have an account manager, please fill and submit [this](https://www.doku.com/en-US/contact-sales?utm_source=docs) form.

</details>


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