# Account Settings

## FAQ

<details>

<summary>Why is my DOKU e-Wallet account locked?</summary>

A locked DOKU e-Wallet account is caused by multiple incorrect entries of password and PIN. Check [#how-to-unlock-a-locked-doku-e-wallet-account](#how-to-unlock-a-locked-doku-e-wallet-account "mention")

</details>

<details>

<summary>How to unlock a locked DOKU e-Wallet account?</summary>

1. Open DOKU e-Wallet app, then enter your phone number
2. A notification will appear indicating that your account has been locked
3. Click "**Buka Akun**" button, and a link will be sent to your email to unlock your account
4. Access the link that was sent to your email
5. Click "**Buka Akun Saya**" to unlock account

</details>

<details>

<summary>I forgot my DOKU e-Wallet PIN. How do I reset my PIN?</summary>

If you forgot your DOKU e-Wallet PIN, you may reset your PIN by following the steps below:

1. Open your DOKU e-Wallet App
2. Enter your registered phone number
3. Select "Lupa PIN"
4. Enter the Verification Code sent to the registered mobile number
5. Enter the new PIN
6. You can now log in with your new PIN.

</details>

<details>

<summary>What is the difference between a Basic and Premium DOKU e-Wallet account?</summary>

Premium Account allows you to

* Transfer balance to other DOKU e-Wallet users;
* Withdraw balance via Bank Transfer; and
* Have the balance limit increased to IDR 20,000,000

</details>

{% hint style="info" %}
If your questions cannot be found here, please visit [DOKU Help Center](https://help.doku.com) for further information.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.doku.com/mobile-apps/doku-e-wallet/account-settings.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.