# Account Verification

## FAQ

<details>

<summary>Can I use the same identity card for more than 1 DOKU e-Wallet account?</summary>

Your identity card can only be used for one account. If you have used your ID card (SIM, KTP, or Passport) to upgrade your account, you cannot use the same ID card again for another account.

</details>

<details>

<summary>Why hasn't my DOKU e-Wallet account upgrade request been processed?</summary>

DOKU e-Wallet account upgrade process typically takes up to 2×24 hours. If you have not received a verification result after this period, please contact us at <care@doku.com> by providing your DOKU ID and details of the issue.

</details>

{% hint style="info" %}
If your questions cannot be found here, please visit [DOKU Help Center](https://help.doku.com) for further information.
{% endhint %}


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