Manage Payment Link

View Status

Single Payment Link

Status	Definition
Unpaid	Payment Link is pending and awaiting for payment.
Paid	Payment Link has been paid in full amount.
Partially Paid	Payment Link was allowed for partial payments, and have not been paid in full.
Expired	Payment Link has reached the expiration time that was set.
Cancelled	The payment link's transaction has been void or full refunded by the merchant.

Multiple Payment Link

Status	Definition
Active	Payment Link is accessible and ready to accept payments.
Deactivated	Payment Link has been deactivated and cannot be accessed.
Expired	Payment Link has reached its expiry date

Bulk Payment Link

Status	Definition
Processing	Payment links are in the process of being created
Success	Payment links have been created
Failed	Payment links are failed to be created due to input errors

Manage Notification Settings

You can manage your Payment Link notification settings by following the steps below:

1. Log in to your DOKU Dashboard

2. Navigate to Accept Payments > Payment Link

3. Go to Payment Link Settings by clicking the gear icon next to Create Payment Link icon

4. On Payment Link Settings page, select the Notification tab.

5. Configure your notification preferences — such as enabling or disabling email alerts for payment events — based on your business needs.

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FAQ

Can Payment Link notifications be sent via WhatsApp or SMS?

No, at the moment, Payment Link notifications can only be sent via email. Notifications through SMS, WhatsApp, or other messaging platforms are not yet supported.

What types of events can I receive notifications for?

You can receive email notifications for key events such as:

• Payment Link created

• Payment Link is about to expire

• Payment Link is expired

• Payment is successful or has been completed

Can I send notifications to multiple email addresses?

Yes, you can send Payment Link notifications to up to five (5) email recipients. You can add these email addresses in the Notification tab within the Payment Link Settings. Make sure each address is entered correctly to ensure successful delivery.