Manage Payment Link

Edit, deactivate, export, and manage notifications or invoices for your payment links

View Status

Single Payment Link

Status	Definition
Unpaid	Payment Link is pending and awaiting for payment
Paid	Payment Link has been paid in full amount
Partially Paid	Payment Link is allowed for partial payments, has been paid, but not in full amount
Expired	Payment Link has reached the expiration time that was set
Cancelled	Payment Link has been voided or refunded by the merchant
Deactivated	Payment Link has been deactivated and cannot be accessed

Multiple Payment Link

Bulk Payment Link

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Edit Link

You can edit a Multiple Payment Link to update details such as the expiry date, description, or item information. This helps ensure accuracy if your product or payment terms change. You can edit a Multiple Payment Link by following the steps below:

1. Log in to your DOKU Dashboard, and then access the side navigation bar

2. Navigate to Accept Payments > Payment Link

3. Open the Multiple Payment Link tab

4. Find the payment link you would like to edit, then click the ellipsis ( ⋮ ) icon on the far right and select Edit

5. Edit Payment Link page will appear, where you can modify the following fields:

   • Expiry Date

   • Payment Description

   • Item Name

   • Item Quantity

6. Click Save Payment Link to apply the changes.

Only Multiple Payment Links can be edited. Single Payment Link are not editable. If your Single Payment Link contains incorrect details and you need to make changes, deactivate it and create a new link instead.

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Deactivate Link

You can deactivate a Single Payment Link or a Multiple Payment Link if it is no longer needed or was created with incorrect details. Once deactivated, the link will no longer be accessible to customers and cannot be used to make payments. You can deactivate your Payment Link by following the steps below:

1. Log in to your DOKU Dashboard, and then access the side navigation bar

2. Navigate to Accept Payments > Payment Link

3. On the Single Payment Link tab or Multiple Payment Link tab, find the payment link you would like to deactivate, then click the ellipsis ( ⋮ ) icon on the far right and select Deactivate

4. Your Payment Link status will change to Deactivated, and it will no longer accept payments.

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Manage Email Notification

With our Payment Link, you can control how email notifications are sent to you and your customers. You can configure recipients, choose which events trigger emails, customize the email design, and resend messages when needed.

Configure Recipients and Events

You can specify who receives payment-related notifications and define which events trigger those notifications by following the steps below:

1. Log in to your DOKU Dashboard, and then access the side navigation bar

2. Go to Accept Payments > Payment Link

3. Access Payment Link Settings by clicking the gear icon (⚙️) next to Create Payment Link icon

4. On the Payment Link Settings page, open the Notification tab

5. Under Notification For, select Payment Link or Payment Link Bot (for links created via WhatsApp)

6. Select the customer notification events you want to enable:

   • Payment Link created

   • Payment Link about to expire

   • Payment Link expired

   • Payment successful or completed

7. (Optional) Enable Send notification to me to receive notifications as a merchant

   • Enter the recipient’s email address and click Add Email

   • You can add multiple recipients as needed

8. Click Save to apply the changes.

The updated settings will automatically apply to all new payment links.

Customize Email Design

You can personalize your notification emails to align with your brand identity by following the steps below:

1. Log in to your DOKU Dashboard, and then access the side navigation bar

2. Navigate to Accept Payments > Payment Link

3. Go to Payment Link Settings by clicking the gear icon (⚙️) next to Create Payment Link icon

4. On Payment Link Settings page, select the Email Design tab.

5. Configure your notification preferences — such as enabling or disabling email alerts for payment events — based on your business needs.

Resend Email

You can resend a payment email to your customer if they missed or deleted the original message by following the steps below:

1. Log in to your DOKU Dashboard, and then access the side navigation bar

2. Navigate to Accept Payments > Payment Link

3. On the Single Payment Link tab, find the payment link you would like to resend email for, then click the ellipsis ( ⋮ ) icon on the far right and select Send Email Notification.

If the Send Email Notification option is not available, it means the customer’s email address was not provided during payment link creation or has not been collected yet.

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Export List

You can export a list of your Payment Links to review or share transaction data offline. The exported file helps you keep track of payment statuses and link performance. You can export the list of your Payment Link by following the steps below:

1. Log in to your DOKU Dashboard, and then access the side navigation bar

2. Navigate to Accept Payments > Payment Link

3. Apply filters as needed to refine the list

4. Click the download (⬇️) icon

5. Review the filter settings, then click Export to download the file.

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Generate Invoice

All Single Payment Links can be generated into downloadable invoices in PDF format. This feature allows you to easily provide customers with official payment documentation for completed or pending transactions. You can generate an invoice for your payment link by following the steps below:

1. Log in to your DOKU Dashboard, and then access the side navigation bar

2. Navigate to Accept Payments > Payment Link

3. On the Single Payment Link tab, find the payment link you would like to generate an invoice for, then click the ellipsis ( ⋮ ) icon on the far right and select Export to PDF

4. Wait a few seconds until a pop-up appears to download the invoice.

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FAQ

Can Payment Link notifications be sent via WhatsApp or SMS?

No, at the moment, Payment Link notifications can only be sent via email. Notifications through SMS, WhatsApp, or other messaging platforms are not yet supported.

What types of events can I receive notifications for?

You can receive email notifications for key events such as:

• Payment Link created

• Payment Link is about to expire

• Payment Link is expired

• Payment is successful or has been completed

Can I send notifications to multiple email addresses?

Yes, you can send Payment Link notifications to up to five (5) email recipients. You can add these email addresses in the Notification tab within the Payment Link Settings. Make sure each address is entered correctly to ensure successful delivery.

Can Single Payment Link be edited?

No, Single Payment Links cannot be edited. If you entered incorrect details in a Single Payment Link, you can deactivate the link and create a new one instead.