# PayChat

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Availability: 🇮🇩 Indonesian Business Account only
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**PayChat** is an all-in-one WhatsApp-based solution that helps merchants sell, communicate, and collect payments—all within a single platform. Designed to simplify digital transactions, PayChat combines messaging and payment in one seamless experience.

<figure><img src="https://1457116080-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWIsxU2UGMS7iidoMSuyz%2Fuploads%2Ftyq36ei2ppt0gK4kDiMP%2F21102025_EDM-PayChat.png?alt=media&#x26;token=7652ca2a-38c2-4a4d-93e9-f935386dc63b" alt=""><figcaption></figcaption></figure>

PayChat is an all-in-one WhatsApp-based solution that helps merchants sell, communicate, and collect payments—all within a single platform.

## **Overview**

### **WhatsApp Business**

Create and manage your official WhatsApp Business account through PayChat.

* Build a professional business profile
* Connect your own number
* Send broadcasts, receive orders, and manage all conversations
* Fully integrated in one unified platform

**One WhatsApp number, a more professional customer experience.**\
👉 [*Learn more*](https://docs.doku.com/accept-payments/no-integration-products/paychat/whatsapp-business-waba)

### **Accept Order**

Receive and manage customer orders directly through WhatsApp—without external forms.

* Customers view products and prices inside the chat
* Orders arrive in real time
* Payment happens right after confirmation
* Ideal for events, pre-orders, and daily sales

**A faster, cleaner, frictionless sales process.**\
👉 [*Learn more*](https://docs.doku.com/accept-payments/no-integration-products/paychat/accept-order)

### **Bill Broadcast**&#x20;

Send messages to multiple customers at once—fast, personal, and efficient.

* Share promotions, announcements, or payment reminders
* Available via dashboard or API
* Uses official WhatsApp channels
* Higher reach and better engagement

**No complex system—just upload and send.**\
&#x20;👉 [*Learn more*](https://docs.doku.com/accept-payments/no-integration-products/paychat/bill-broadcast)

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## **Benefits**

#### 💬 **One WhatsApp for All Your Business Needs**

Manage orders, transactions, and customer interactions without switching platforms. Customers stay on WhatsApp, and you stay focused on selling.

#### ⚡ **Faster, Smoother Payments**

PayChat combines conversations and payments into a single flow. Customers simply chat, choose, and pay—right inside WhatsApp.

#### 🎯 **More Effective Communication & Promotions**

Send broadcast messages, payment reminders, or promotional campaigns in seconds. Reach customers through the channel they use every day.

#### 🧩 **No Integration Needed**

PayChat is ready to use out of the box. Activate the features, connect your WhatsApp number, and start selling instantly.

***

## FAQ

<details>

<summary>Do I need a website or app to use PayChat?</summary>

No. PayChat is designed to work without any integration. All features—Accept Order, Broadcast Message, and My WhatsApp Business—can be activated and used instantly. However to verify your WhatsApp Business you need to have a website for requirement.

</details>

<details>

<summary>Is PayChat safe for handling payments?</summary>

Yes. PayChat is powered by DOKU, a trusted payment gateway in Indonesia. All transactions follow strict security standards to ensure safe and seamless payments.

</details>

<details>

<summary>Do customers need to install anything?</summary>

No. Customers only need WhatsApp. All interactions—ordering, receiving messages, and completing payments—happen within the WhatsApp app they already use.

</details>

<details>

<summary>How do I start using PayChat?</summary>

Simply sign in to your DOKU Dashboard, activate PayChat, connect your WhatsApp number, and start using the features instantly. No technical setup required.

</details>