Transaction Report

Export Report

There are 2 methods to export your reports: Single Export, and Scheduled Export.

Single export is a manual, one-time action that allows you to download transaction data, such as invoices or payments, for a specific date range or filter. This method is typically used for quick, ad-hoc reporting, for example, reconciling today’s payments or sharing transaction details with your accountant or internal team.

• Quick ad-hoc reports (e.g., reconciling today’s payments).

• Sharing transaction details with your accountant or team.

Scheduled export, on the other hand, is an automated, recurring export that can be set to run daily, weekly, or monthly without manual intervention. This method is useful for regular compliance or financial reporting, such as generating end-of-month statements, or for creating backups and integrations with accounting or ERP systems.

• Regular compliance/financial reporting (e.g., end-of-month statements).

• Backups or integrations with accounting tools.

For both single and scheduled exports, the available file formats are CSV (.csv) and XLSX (.xlsx). CSV is ideal for lightweight, simple data extraction, while XLSX offers a more structured format compatible with most spreadsheet applications.

Export Instant Report

You can retrieve a transaction report by following the steps outlined in the interactive demo below:

If the demo does not work, please visit the following page https://app.supademo.com/demo/cm9av1w2k2kzepxcbher4pi2d?step=1

Set Up Scheduled Report

You can schedule a transaction report to be sent to you by following the steps outlined in the interactive demo below:

If the demo does not work, please visit the following page https://app.supademo.com/demo/cm9b06mxm2osupxcb9rhbjn8f?step=1

Set Up SFTP Settings

You can set up your SFTP settings by following the steps outlined in the interactive demo below:

If the demo does not work, please visit the following page https://app.supademo.com/demo/cm9b1yl582qpipxcbm53wbubx?step=1

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Field Definitions

Activity

The follwing is the status mean in the transaction report

Activity	Description	Payment Methods
Generate Payment Code	Payment code is created by Merchant	Bank Transfer, Convenience Store
Inquiry	Payment code is inquired by Customer	Bank Transfer, Convenience Store
Payment	Payment code is paid by Customer	Bank Transfer, Convenience Store
Sale	Payment is made by Customer	Cards, Direct Debit, e-Wallet, QRIS
Full Refund	Transaction is refunded with full amount	Cards
Partial Refund	Transaction refunded with partial amount	Cards

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Status

The follwing is the status mean in the transaction report

Status	Description	Final Status	Action Needed	Payment Methods
Pending	Transaction is waiting to be paid by the customer	NO	Wait for HTTP Notification or Call Check Status API to get final status	Bank Transfer, Convenience Store
Success	Transaction is paid by the customer	YES	-	All Payment Methods
Failed	Transaction is failed to be paid	YES	Generate a new payment request to DOKU	Bank Transfer, Cards, Direct Debit, e-Wallet
Expired	Transaction due date is exceeded	YES	Generate new payment request to DOKU	Bank Transfer, Convenience Store
Timeout	Transaction reaches a timeout due to connection issues	NO	Call Check Status API to get final status	e-Wallet
Redirect	Transaction is waiting for acquirer's verification	NO	Wait for HTTP Notification or Call Check Status API to get final status	Cards

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Response Code and Response Message

Payment Method: Cards

Response Code	Response Message
0000	Successful approval / completion
0001	Refer to card issuer
0002	Refer to card issuer, special condition
0003	Invalid merchant or service provider
0004	Pickup card
0005	Do not honor
0006	Error
0007	Pickup card, special condition (other than lost/stolen card)
0008	Honor with ID
0010	Partial approval (private label)
0011	VIP approval
0012	Invalid transaction
0013	Invalid amount (currency conversion field overflow)
0014	Invalid account number (no such number)
0015	No such issuer
0019	Re-enter transaction
0021	No action taken (unable to back out prior transaction)
0025	Unable to locate record in file, or account number is missing from inquiry
0028	File is temporarily unavailable
0030	Format error
0041	Pickup card (lost card)
0043	Pickup card (stolen card)
0051	Insufficient funds
0052	No checking account
0053	Non savings account
0054	Expired card
0055	Incorrect PIN
0057	Transaction not permitted to cardholder
0058	Transaction not allowed at terminal
0061	Activity amount limit exceeded
0062	Restricted card
0063	Security violation
0065	Activity count limit exceeded
0075	Allowable number of PIN-entry tries exceeded
0076	Unable to locate previous message (no match on retrieval reference number)
0077	Previous message located for a repeat or reversal, but repeat or reversal data are inconsistent with original message
0078	Invalid/non-existent account specified
0080	Invalid date
0081	PIN cryptographic error found (by VIC security module during PIN decryption)
0082	Incorrect CW/1CW
0083	Unable to verify PIN
0084	Invalid authorization life cycle
0085	No reason to decline a request for account number verification or address verification
0091	Issuer unavailable or switch inoperative (STIP not applicable or available for this transaction)
0092	Destination cannot be found for routing
0093	Transaction cannot be completed violation of law
0094	Duplicate transmission detected
0096	System malfunction or certain field error conditions
0099	BIN blocking / IP blocking
00TO	Transaction timeout
00BB	BIN blocking
00IP	IP blocking
00CB	CC blocking
003D	3DS authentication problem
00DI	Duplicate invoice
00FN	Notification failed
00FV	Verification failed
00IF	Insuficient parameter
00BA	BIN blocked by acquirer
00SM	Failed store maxmind
00BL	Batch transaction is over limit
00DB	Duplicate batch
00IW	Invalid words
00FP	Failed to execute pre-payment plugin
00MD	MIP request denied
00FC	Failed card pattern validation
00TD	Transaction disabled
00SF	Failed SmartSpending transaction
00DW	Merchant does not have hash password
1184	Invalid token response
2104	DSP-Silverlake system error
5555	Undefined error
5501	Payment channel is not registered
5502	Merchant is disabled
5503	Maximum attempt 3 times
5504	Words do not match
5505	Invalid parameter
5506	Notification failed
5507	Invalid parameter detected / customer click cancel process
5508	Re-enter transaction
5509	Receives inquiry invoice after 30 minutes (expired)
5510	Cancelled by customer
5511	Payment code has not been paid by Customer
5512	Insufficient parameter
5514	Rejected by fraud system
5515	Duplicate PNR
5516	Transaction is not found
5517	Error in authorization

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FAQ

What if my transaction fails to process?

The transaction may fail to be processed because the customer did not complete the payment.

If the transaction is failed due to a technical issue, DOKU will provide an error message in your transaction report. If you require further information about your failed transactions, you may submit a ticket or send an email to [e-mail].

I still have not received my transaction report. What should I do?

Please first ensure that the email address that you entered is correct. We will not be able to send the transaction report if the email address thay you entered is invalid.

Transaction report may take longer time to be exported depending on the number of transactions that are being extracted. A transaction report with over 50,000 transactions may take up to an hour to be exported.

If you still have not received your transaction report after the one-hour period, please contact your account manager or submit a ticket.

What is the difference between Settlement Report and Transaction Report?

A Transaction Report provides a complete record of all transactions, including those that are successful, pending, failed, or expired.

In contrast, a Settlement Report includes only successful transactions — meaning the transactions listed have been fully processed, and the corresponding funds have been received and settled into the merchant’s bank account.

For financial reporting and reconciliation purposes, merchants are strongly advised to refer primarily to the Settlement Report.

Can I edit/delete a scheduled export after setting it up?

No. To make changes, you must first deactivate the existing scheduled report configuration and then create a new one.

At what time will I receive my scheduled reports?

Scheduled report emails are sent daily at 08:00 AM WIB/ICT (UTC +7).

Can a date range filter be applied to scheduled reports?

No, date range filters are not available for scheduled reports. If you need a custom date range, please use the single export feature instead.

Can I view transactions older than one year?

No, transaction data is retained for a period of one year only. Transactions beyond this timeframe are not accessible through our system.