Enable 2-Step Verification

2-Step Verification adds an extra layer of security to your account, ensuring that only authorized users can access and manage sensitive account information. By requiring two forms of authentication before entering DOKU Dashboard, this feature significantly reduces the risk of unauthorized access and fraudulent transactions, giving you peace of mind while conducting business online.

---

Activation

You can activate 2-Step Verification for your account by following the steps below:

1. Log in to DOKU Dashboard, and then access the side navigation bar

2. Click the ellipsis icon next to your user name from the menu, and then select Profile in the pop-up box

3. On User Profile page, click “Enable 2-Step Verification” under 2-Step Verification section

   
4. A pop-up will appear, then enter a 6-digit verification code (OTP) that was sent by email

   
5. Upon a successful verification, a pop-up will appear, where you are required to create a 6-digit PIN for your account. PIN will be used to verify you before any critical changes are to be made

   
6. Confirm your PIN to enable 2-Step Verification

   
7. 2-Step Verification has been enabled

   

You can add other authentication methods such as SMS, where verification code will be sent to your phone number, and Authenticator App, where verification code will be verified based on the verification code that was generated from apps such as Google Authenticator, Microsoft Authenticator, and other authenticator apps.

---

Login

Once you have 2-Step Verification enabled, you will be required to enter your email and password as well as a verification code before successfully logging in to DOKU Dashboard. The following flow illustrates how you will be asked for a verification code upon login:

1. Open DOKU Dashboard Login page, and enter your email and password

   
2. A pop-up will appear, where you can select your choice of 2-Step Verification based on the authentication method that you have enabled

   
3. After selecting an authentication method, enter a 6-digit verification code according to your selection of authentication method

   
4. Upon a successful code verification, you will redirected to the home page of DOKU Dashboard

   

---

Security Check Events

Security check events refer to situations where DOKU prompt users to verify their identity by entering their PIN before proceeding with a particular action or accessing certain information. One example of a security check event is deactivating a service. The following flow illustrates how you will be asked for a PIN upon deactivating a service:

1. Upon successful login to DOKU Dashboard, select Settings from the menu

2. Settings page will appear. Under Account section, select Service

3. Service page will appear, then select a service to deactivate (for instance, Virtual Account) and click the “Deactivate” button

4. A confirmation box will appear, click “Deactivate” button once again to confirm service deactivation

   
5. A pop-up box will appear, where you are required to enter your PIN before you can proceed to deactivate the service you selected

   
6. An invalid PIN verification will prevent you from deactivating the service

   
7. Upon a successful PIN verification, the service will be deactivated and removed from the service list

---

Member Activation Request

In order to thoroughly protect your business account, it is recommended that all team members have 2-Step Verification active. You can request other members to activate their 2-Step Verification by following the steps below:

1. Log in to DOKU Dashboard, and then access the side navigation bar

2. Select Settings from the menu

3. Settings page will appear. Under Team & Security section, select Team Management

4. On Team Management page, select a member to request 2-Step Verification by clicking the edit icon on the right side of the page

   
5. A pop-up box will appear, then click "Request 2-Step Verification" button located next to the Security column

   
6. An email notification will be received by the team member that you selected for 2-Step Verification request

Upon the team member's next login attempt, the team member will be prompted to enable 2-Step Verification for their account before successfully logging in to DOKU Dashboard.

Only User accounts with 'Admin' role are enabled to request other members to activate their 2-Step Verification

---

FAQ

What authentication methods are supported for the 2-step verification?

At the moment, we support authentication methods via email, SMS, and authenticator apps such as Google Authenticator and Microsoft Authenticator.

Can I activate more than one authentication method?

You can activate up to 3 authentication methods, and you can select your prefered method of authentication during login.

What should I do if I lose access to my primary authentication method?

Please submit a ticket to DOKU Care or send an email to [e-mail], and we will help to recover your account.

Can I disable 2-step verification once it's been enabled?

Yes, but you are only allowed to disable 2-step verification up to 2 times a day for security reasons.