Manage User Account

Update your personal account details and security settings

Overview

In this section, you will learn how to manage your User Account.

1. Change Password

2. Enable 2-Step Verification

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My User Account Information

Your User Account Information can be found on User Profile page.

• Name - The registered name of your User Account.

• Email ID - The registered email address of your User Account.

• Phone Number - The registered phone number of your User Account.

• Account Password - The password that is used to register for your User Account.

• Role - The assigned user role within your Business Account (e.g., Admin, Finance, Operation, IT, or Customer Service).

• Referral Code - A unique referral code that you can share with others to invite them to DOKU.

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FAQ

What is the role of my User Account?

You can find the role of your user account by following the steps below:

1. Log in to DOKU Dashboard, and then access the side navigation bar

2. The role of your user account can be found at the bottom of the navigation bar, below your user name.

How to use referral code?

If your receive a referral code from your sales representative or business partner, you can use the referral code during the DOKU Business account registration.

The referral code box can be found at the bottom of the registration page.

Can I sign up for multiple Business Accounts with the same company and user information?

Yes, although this is not recommended, as our risk screening team may not approve your account verification. If your company operates multiple lines of business and you wish to accept payments for each, you can register a single Business Account and enable the Multi-brand feature. You can learn more about Multi-brand on Manage Multiple Brands.

Can I deactivate or delete my User Account?

Yes, you are free to delete your User Account without needing assistance from us. However, please note that only the User Account can be deleted — not the Business Account. It’s also important to note that DOKU does not charge any fees for maintaining an active account. Fees are only applied to successful transactions.

How to delete my User Account?

If you wish to stop using DOKU services, you can delete your user account from DOKU Dashboard. Please note that deleting your account will remove all of your user data permanently and it cannot be recovered. You will also completely lose your access from the DOKU Dashboard.

You can delete your DOKU Dashboard account by following the steps below:

1. Log in to DOKU Dashboard, and then access the side navigation bar

2. Click the ellipsis icon next to your user name from the menu, and then select Profile in the pop-up box

3. User Profile page will appear, then scroll down to the Delete Account section

4. Click Delete Account, then enter your PIN or an OTP to confirm account deletion.

Deleting your user account will not delete your business account.

Can I change the email address of my User Account?

No, it is not possible to change the email address associated with an existing User Account. To use a different email address, you will need to create a new User Account. You can do this by inviting a new member using your new email address. Please refer to Invite Team Members for the detailed guide.