# Bill Broadcast

{% hint style="info" %}
Availability: 🇮🇩 Indonesian Business Account only
{% endhint %}

## Features

Broadcast Message is perfect for:

* Online stores
* Service providers
* Subscription-based businesses
* Event organizers
* Financial services
* Education institutions
* Any business managing communication through WhatsApp

#### **1. Payment & Billing Reminders**

Payment reminders or send follow-up notifications to customers who have pending invoices.

#### **2. Customer Retention Messaging**

Send re-engagement messages, greetings, or personalized offers to keep customers coming back.

***

## **Benefits**

#### 📣 **Reach More Customers Efficiently**

Send a single message to hundreds or thousands of customers at the same time.

#### ✉️ **Personalized Messaging at Scale**

Each message is delivered individually to every customer, ensuring privacy while maintaining a personal touch.

#### ⚙️ **No Integration Required**

Broadcasts can be sent directly from the PayChat dashboard—simple, fast, and ready to use.

#### 📊 **Track Message Performance**

Monitor delivery status, read rates, and customer engagement to understand how your campaigns perform.

***

## How it Works

A simple 3 step explanation of how users interact with the product, from entry point to completion. This helps illustrate the experience and clarify key touchpoints in the product journey.

<table data-header-hidden><thead><tr><th>Step 1</th><th>Step 2</th><th>Step 3</th><th data-hidden data-type="files"></th></tr></thead><tbody><tr><td><strong>Step 1</strong></td><td><strong>Step 2</strong></td><td><strong>Step</strong> <strong>3</strong></td><td></td></tr><tr><td><br><strong>Create Your Template Message</strong><br>Choose a WhatsApp-approved template or use your existing ones. Add variables for personalization such as name, invoice number, or event details.</td><td><p><strong>Upload Data</strong></p><p>Upload customer data, or import via API. PayChat automatically manages message delivery.</p></td><td><p><strong>Send &#x26; Track</strong></p><p>Send immediately or schedule for later. View real-time delivery and read status directly from the PayChat dashboard.</p></td><td><a href="https://1457116080-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWIsxU2UGMS7iidoMSuyz%2Fuploads%2FgL5gLqgtN1Xlfc02LvKs%2Fimage.png?alt=media&#x26;token=bbbe89c6-ba73-4a1c-b81c-941f8195de80">image.png</a></td></tr></tbody></table>

***

## Use Cases

{% tabs %}
{% tab title="Finance" %}

| Customer POV                                                                                                                                                                                                                                                                               | Use Case Detail                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| <div><figure><img src="https://1457116080-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWIsxU2UGMS7iidoMSuyz%2Fuploads%2FuYM5Slvl9kBDlkROqkTE%2Fimage.png?alt=media&#x26;token=9aca61cf-3f66-438c-805d-bce384cce6cc" alt=""><figcaption></figcaption></figure></div> | <h4><strong>Description</strong></h4><p>A financing or lending company needs to remind customers about their upcoming installment payments. PayChat Bill Broadcast sends personalized installment reminders via WhatsApp to help customers pay on time and avoid late fees.<br></p><h4><strong>Solution</strong></h4><p>Use PayChat Bill Broadcast to deliver installment billing notifications that include payment details and a "Bayar Sekarang" button to pay.<br></p><h4><strong>How It Works</strong></h4><ul><li>Merchant uploads or generates an installment billing list.</li><li>PayChat broadcasts the installment reminders to all customers.</li><li><p>Each customer receives:</p><ul><li>Personalized greeting</li><li>Installment billing period (e.g., <em>November 2025</em>)</li><li>Amount due</li><li>A secure <strong>Pay Now</strong> button</li></ul></li><li>Customer taps the button and completes the installment payment through PayChat.<br></li></ul><h4><strong>Features Used</strong></h4><ul><li>Broadcast Message</li><li>Template Message</li></ul> |
| {% endtab %}                                                                                                                                                                                                                                                                               |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |

{% tab title="Internet Service Provider" %}

| Customer POV                                                                                                                                                                                                                                                                               | Use Case Detail                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| <div><figure><img src="https://1457116080-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWIsxU2UGMS7iidoMSuyz%2Fuploads%2FltvFcpW9vDAIS3O2R3Ww%2Fimage.png?alt=media&#x26;token=c83af270-e735-4d95-9eee-1cee7b83b0f9" alt=""><figcaption></figcaption></figure></div> | <h4><strong>Description</strong></h4><p>A service provider (e.g., internet provider) needs to remind customers when their bills are approaching the due date to prevent service interruption. PayChat Bill Broadcast sends personalized due-date reminders directly through WhatsApp.<br></p><h4><strong>Solution</strong></h4><p>Use PayChat Bill Broadcast to deliver automated due-date reminders containing bill details and a <strong>Bayar Sekarang</strong> button, making it easy for customers to complete payment on time.<br></p><h4><strong>How It Works</strong></h4><ul><li>Merchant prepares a reminder list (customer name, billing period, due date, amount).</li><li>PayChat broadcasts the reminder messages to all customers.</li><li><p>Each customer receives:</p><ul><li>Personalized greeting</li><li>Bill description (e.g., <em>Internet Service – December 2025</em>)</li><li>Amount due & due date</li><li>A secure <strong>Pay Now</strong> button</li></ul></li><li>Customer taps the button and completes payment through PayChat.<br></li></ul><h4><strong>Features Used</strong></h4><ul><li>Broadcast Message</li><li>Template Message</li></ul> |
| {% endtab %}                                                                                                                                                                                                                                                                               |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    |

{% tab title="Utility Bill" %}

| Customer POV                                                                                                                                                                                                                                                                               | Use Case Detail                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| <div><figure><img src="https://1457116080-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWIsxU2UGMS7iidoMSuyz%2Fuploads%2FQ17JdDT82K51A7uHUtRm%2Fimage.png?alt=media&#x26;token=e4b3a062-d2bc-4753-92ea-d163dedaf6f8" alt=""><figcaption></figcaption></figure></div> | <h4><strong>Description</strong></h4><p>A utility provider needs to send monthly bills to many customers. PayChat Bill Broadcast delivers these bills instantly via WhatsApp, making it easier for customers to pay on time.<br></p><h4><strong>Solution</strong></h4><p>Send bulk billing notifications through PayChat, each containing personalized bill details and a <strong>Bayar Sekarang</strong> button.<br></p><h4><strong>How It Works</strong></h4><ul><li>Merchant uploads or generates a billing list.</li><li>PayChat broadcasts the bill messages to all customers.</li><li><p>Each customer receives:</p><ul><li>Billing info (e.g., <em>Electricity Bill – Nov 2025</em>)</li><li>Amount due</li><li>A secure payment button</li></ul></li><li>Customer completes payment through PayChat.<br></li></ul><h4><strong>Features Used</strong></h4><ul><li>Broadcast Message</li><li>Template Message</li></ul> |
| {% endtab %}                                                                                                                                                                                                                                                                               |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |
| {% endtabs %}                                                                                                                                                                                                                                                                              |                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |

***

## FAQ

<details>

<summary>Do I need API integration to send broadcast messages?</summary>

No. You can send broadcast messages directly from the PayChat dashboard without any technical integration. However, an API option is also available for businesses that want automated sending.

</details>

<details>

<summary>Do I need WhatsApp message templates?</summary>

Yes. WhatsApp requires that all broadcast messages use approved templates.\
You can create and submit templates in your PayChat dashboard.

</details>

<details>

<summary>Will customers see each other in the broadcast?</summary>

No. Each message is sent individually, ensuring customer privacy and a personal messaging experience.

</details>

<details>

<summary>Can I personalize my broadcast messages?</summary>

Yes. Templates support variables (e.g., name, invoice number, amount, date), allowing you to personalize each message for every recipient.

</details>

<details>

<summary>Can I track message delivery and read status?</summary>

Yes. The PayChat dashboard shows real-time analytics, including:

* Delivery status
* Read receipts
* Error or failed messages

</details>

<details>

<summary>Do customers need to save my number to receive my broadcast?</summary>

No. Unlike the WhatsApp consumer app, broadcasts sent through an official WhatsApp Business API do not require customers to save your number.

</details>

<details>

<summary>Are broadcast messages secure?</summary>

Yes. All messages are delivered through the official WhatsApp Business API, ensuring secure, verified, and compliant delivery.

</details>