WhatsApp Business (WABA)
Use your WhatsApp Business account to enable seamless transactions through the PayChat service, specifically intended for corporate-type merchants.
Availability: 🇮🇩 Indonesian Business Account only
Features and Benefits
✨ Stronger Branding & Trust
Customers interact directly with the merchant’s official business name and logo, rather than a third-party account. This boosts credibility and builds trust during the purchase process.
💚 Customer Loyalty & Relationship Building
Using their own WhatsApp number allows merchants to build long-term relationships with customers, enabling easier follow-ups, repeat orders, and direct feedback.
🎯 More Effective Retargeting
Merchants can re-engage past customers by using WhatsApp broadcasts for promotions, flash deals, payment reminders, or product launches.
⚙️ Seamless Integration with Internal Systems
Messages received via the merchant’s WhatsApp number can be easily integrated into CRM systems, sales dashboards, or order tracking tools for better customer and operations management.
Terms & Conditions
Merchant must align with Meta Business Policy
Merchant register to DOKU Dashboard with a corporate business account type.
Merchant must have a facebook account (Personal/Coorporate).
The merchant must use a new number that is not associated with any other WhatsApp Business or WhatsApp Personal account.
The display name must align with Meta Display Name Guidelines.
General Requirements
This feature can only be accessed and used by Corporate merchants. Corporate merchants who wish to use this feature may contact our Sales team by filling the following form.
A custom domain email based on the corporate domain (e.g., baas@doku.com).
Specific requirements based on merchant type:
Government Merchant
WhatsApp verification: Submission letter to Meta.
WhatsApp Blue Tick: Submission letter to Meta.
Corporate Merchant
The corporate entity must be credible and align with the Meta WhatsApp Business Messaging Policy.
Examples
DOKU Official
Love Bali
Klik Bazar by USSI
PayChat Use Cases
My WhatsApp Business is an all-in-one platform to manage sales and communication directly from WhatsApp. It is designed to streamline interactions with customers through two core features:
Read More: Bill Broadcast
Read More: Accept Order
Description
A business that manages customer orders (Order Book) needs to send payment requests for each confirmed order. Instead of contacting customers manually, the business uses PayChat Bill Broadcast to notify all customers at once.
Solution
Use PayChat Bill Broadcast to send order payment notifications in bulk. Each customer receives a personalized message with their order details and a Bayar Sekarang button.
How It Works
PayChat broadcasts the payment request to all customers.
Each customer receives:
Personalized greeting
Total amount to be paid
A secure Pay Now button
Customer taps the button and completes payment through PayChat.
Features Used
Broadcast Message
Template
Description
LPD’s customer as a rural Local Bank needs access to digital products and services. Mobile Banking is available, however the customer is not tech savvy segment.
Solution Features Used
Use PayChat as the mobile on the go for LPD providing digital products to customers.
How It Works
Connect PayChat to Local Bank core Banking as SoF to order digital products.
Solution Features Used
Bot for Customer Data Collection
Price Reference for Product Order
Secret key for Validation
FAQ
Can I use API for sending a message?
Yes, you can use the API for sending your message, visit this page for more information.
Who can access the My WhatsApp Business feature?
This feature is only available for Corporate merchants. Individual or non-corporate merchants cannot use this service.
Can I use an existing WhatsApp number to activate this feature?
No. Merchants must use a fresh number that has never been linked to any WhatsApp account.
Why do I need a Facebook account to activate the feature?
A Facebook account is required to connect and verify the merchant’s Business Profile through Meta’s authentication process.
Is this feature integrated with PayChat?
Yes. My WhatsApp Business is part of the PayChat ecosystem, allowing merchants to send messages, engage customers, and manage conversations using their verified WhatsApp number.
What happens if a merchant violates Meta Business Policy?
The merchant’s WhatsApp Business access may be restricted, suspended, or terminated by Meta. Merchants must ensure all communication complies with Meta guidelines.
Where can I get further assistance?
Merchants can contact the Sales team or refer to the PayChat documentation for setup guidance, requirements, and best practices.
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