Manage Orders

Guide to manage Digital Catalog orders as merchants

View Orders

The Order Summary section provides a quick overview of merchant order activity. It allows you to monitor the status of customer orders at a glance.

Orders are automatically grouped by status:

Status	Description
New Order	The customer has completed the payment, and the order is awaiting processing by the merchant.
Processing	The merchant has acknowledged the order and is preparing it for shipment or pickup.
Out for Delivery	The merchant has handed over the order to the courier for delivery to the customer.
Delivered	The order has reached the customer’s address, and the status is automatically updated by the shipment.
Completed	The order is successfully closed. This status can be updated by the customer or will be automatically marked as completed if there is no confirmation from the customer within a set period.

1. View Orders

   • Go to the Orders section in the Digital Catalog dashboard. Here you can view all orders placed by customers.
2. Order Status

   • Orders are tracked through various stages:

     • New Order: The customer has completed the payment, and order needs to be processed by the merchant.
     • Processing: Merchant has acknowledged the new order and is processing the order.
     • Out for Delivery: Merchant has requested for item to be picked up by the courier.
     • Delivered: The order has arrived at the customer’s location.
     • Completed: The order is successfully completed.
3. Filter Orders

   • Use filters to search by item name, date, or order status.
4. View Order Details

   • Click on any order to view its detailed information, including payment, item details, and tracking info.

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FAQ

What happens if an order isn’t completed?

All paid orders will be completed in 2x24 hours if the order has been processed and delivered.