# Manage Orders

## View Orders

* Orders are automatically grouped by status:
  * New Orders, Processing, Out for Delivery, Delivered, Completed.
* View details including item info, payment, shipping, and customer notes.

1. **View Orders**
   * Go to the **Orders** section in the Digital Catalog dashboard. Here you can view all orders placed by customers.
2. **Order Status**
   * Orders are tracked through various stages:
     * **New Order:** The customer has completed the payment, and order needs to be processed by the merchant.
     * **Processing:** Merchant has acknowledged the new order and is processing the order.
     * **Out for Delivery:** Merchant has requested for item to be picked up by the courier.
     * **Delivered:** The order has arrived at the customer’s location.
     * **Completed:** The order is successfully completed.
3. **Filter Orders**
   * Use filters to search by **item name**, **date**, or **order status**.
4. **View Order Details**
   * Click on any order to view its detailed information, including payment, item details, and tracking info.

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## FAQ

<details>

<summary>What happens if an order isn’t completed?</summary>

All paid orders will be completed in 2x24 hours if the order has been processed and delivered.

</details>