# Manage Orders

## View Orders

The **Order Summary** section provides a quick overview of merchant order activity. It allows you to monitor the status of customer orders at a glance. 

Orders are automatically grouped by status:

<table data-header-hidden><thead><tr><th width="175.5999755859375">Status</th><th>Description</th></tr></thead><tbody><tr><td><strong>Status</strong></td><td><strong>Description</strong></td></tr><tr><td><strong>New Order</strong></td><td>The customer has completed the payment, and the order is awaiting processing by the merchant.</td></tr><tr><td><strong>Processing</strong></td><td>The merchant has acknowledged the order and is preparing it for shipment or pickup.</td></tr><tr><td><strong>Out for Delivery</strong></td><td>The merchant has handed over the order to the courier for delivery to the customer.</td></tr><tr><td><strong>Delivered</strong></td><td>The order has reached the customer’s address, and the status is automatically updated by the shipment.</td></tr><tr><td><strong>Completed</strong></td><td>The order is successfully closed. This status can be updated by the customer or will be automatically marked as completed if there is no confirmation from the customer within a set period.</td></tr></tbody></table>

1. **View Orders**
   * Go to the **Orders** section in the Digital Catalog dashboard. Here you can view all orders placed by customers.
2. **Order Status**
   * Orders are tracked through various stages:
     * **New Order:** The customer has completed the payment, and order needs to be processed by the merchant.
     * **Processing:** Merchant has acknowledged the new order and is processing the order.
     * **Out for Delivery:** Merchant has requested for item to be picked up by the courier.
     * **Delivered:** The order has arrived at the customer’s location.
     * **Completed:** The order is successfully completed.
3. **Filter Orders**
   * Use filters to search by **item name**, **date**, or **order status**.
4. **View Order Details**
   * Click on any order to view its detailed information, including payment, item details, and tracking info.

***

## FAQ

<details>

<summary>What happens if an order isn’t completed?</summary>

All paid orders will be completed in 2x24 hours if the order has been processed and delivered.

</details>


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