Place an Order

Guide to place an order on Digital Catalog as a customer

Customers can browse products, add items to their cart, and complete purchases directly through the Digital Catalog.

1. Browse the Catalog

To browse a merchant's Digital Catalog:

1. Open the merchant's catalog link.
2. Browse available products, including:

   • Featured Items
   • Showcases that group related products
3. Use the search bar to find specific products.
4. Apply available filters and sorting options, such as category or price, to narrow your search.

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2. View Item Details

To view more information about a product:

1. Click on the item you want to purchase.
2. Review the product details, including:

   • Item name
   • Description
   • Price
   • Available variants (if applicable)
3. Select the desired variant, such as size or color. Related product images will be displayed based on your selection.
4. Choose the quantity you wish to purchase.
5. Click Add to Cart.

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3. Check Out

When you are ready to place your order:

1. Open your shopping cart to review all selected items.
2. Adjust item quantities if necessary.
3. Click Buy Now to proceed to checkout.
4. Fill in the required customer information:

   • Recipient Name
   • Email
   • Phone Number
   • Postal Code
   • Order Type (if available)
   • Address (only for items that requirement shipment)
   • Shipping Method (only for items that requirement shipment)

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4. Payment

Next, complete your payment by following the steps below:

1. Review your order details.
2. Select your preferred payment method.
3. Complete the payment through DOKU's secure payment system.

Once payment is successfully completed, your order will be created and processed by the merchant.

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5. Track Your Order

After placing an order, you will receive an email containing your order details and tracking information (if applicable).

You can monitor your order status through the following stages:

1. Payment Confirmed – Payment has been successfully received.
2. Order Processed – The merchant has started preparing your order.
3. Order Sent – The order has been shipped or dispatched.
4. Order Delivered – The order has been delivered to the recipient.
5. Order Completed – The order has been successfully fulfilled and completed.