Manage Items

Add Items

You can add new items to your Digital Catalog by following the steps below:

Navigate to Add Items

1. Log in to your DOKU Dashboard.
2. Navigate to Items or Accept Payments > Digital Catalog
3. Click Add Item
4. Complete the required item information of each following section:

Item Information

1. Title

   • Provide the item name (up to 150 characters)
2. Category

   • Select the item category (physical or digital item)
   • Services are considered digital items
3. Showcase

   • Group items by your own custom themes or sections
4. Item Images

   • Upload up to 3 images
   • Minimum resolution: 300x300 pixels
   • Maximum file size: 15 MB
5. Description

   • Write a description with rich text messages
   • Maximum length: 3000 characters
6. Featured Item

   • Up to 5 items can be featured at a time
   • Featured Items always appear at the top of your catalog, regardless of the selected sorting method
7. Shipping Information

   • Enable shipment for your item
   • Only applies to physical items
   • Only available for Indonesian Business Accounts

Variant & Stock

1. Variants

   • Variants allow customers to select different options for the same product
   • You can create up to two variant types for each item
2. Price

   • Set the price and available inventory for each variant combination
3. Stock

   • The quantity of an item currently available for purchase
   • Stock is automatically reduced when customers place successful orders
4. SST

   • Enable SST for individual products and configure the applicable tax percentage
   • SST is automatically included during checkout and payment
   • The default SST rate is 6% when enabled
   • Only available for Malaysian Business Accounts

Custom Fields

Custom fields allow you to collect additional information from customers during checkout.

• Up to 3 custom fields per product
• Supported field types:

  • Text Input
  • Dropdown Select (up to 6 selectable options)
• Fields can be marked as Required
• Examples of custom fields include:

  • Custom engraving text
  • Preferred delivery instructions
  • Product preferences or selections

Optional Details

1. Condition

   • Label a product as New or Used to help customers easily identify the item's condition before purchasing.
2. SKU

   • Unique identifier to track and manage individual items in your inventory
3. Minimum & Maximum Purchase Quantity

   • Set purchase quantity limits for each order
4. Publication Period

   • Control when the item is visible in your catalog

     1. Publish immediately
     2. Schedule publication for a future date and time
     3. Set a custom active period with start and end dates

1. You can either Save as Draft or Publish

   • Draft saves the item in your inventory without displaying it in your Digital Catalog.

     Use this option when the item is incomplete or not yet ready for publication
   • Publishes the item immediately and makes it visible in your Digital Catalog, subject to verification requirements

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Edit Items

You can edit your existing items by following the steps below:

1. View All Items

   • On Items page, find the Item that you wish to edit
2. Edit Item Details

   • On Items page, click the ellipsis icon ( ⋮ ) and select Edit
3. Save Changes

   • After making edits, save the changes. The item will be verified before being republished.

Any edits (except stock) require re-verification before republishing.

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FAQ

Can I hide out-of-stock items?

You can hide them by unpublishing the item on Items page.

Can I edit an item after it has been published?

Yes, but changes (except stock updates) will trigger re-verification before republishing.

Is there a way to schedule flash sales or time-limited products?

Orders are only listed after successful payment. Unpaid sessions will not appear in your dashboard.

Why is the status of my item showing as 'Draft'?

The item is marked as ‘Draft’ because it was saved without being published. To make the item available for customers, simply follow the steps below:

1. Log in to your DOKU Dashboard.
2. Navigate to Items
3. Click Edit Item
4. Click Save Changes (do not select Save as Draft).

Once saved, the item will be live and visible to your customers after a successful verification.

Why is the status of my item showing as 'Waiting for Verification'?

The item is marked 'Waiting for Verification' because it is currently under review and pending verification by our team. The verification process typically takes between 15 minutes to 48 hours. If the status remains unchanged beyond this period, you are recommended to submit a support ticket or send an email to [e-mail] to escalate the issue.