Manage Items

Add Items

To add new items to your Digital Catalog, follow these steps:

1. Navigate to Add Items

   • Log in to your DOKU Dashboard.

   • Navigate to Items or Accept Payments > Digital Catalog

   • Click Add Item

2. Item Information

   • Title:

     • Provide the item name (up to 150 characters).

   • Category:

     • Select the item category (physical or digital item)

     • Services are considered digital items

   • Showcase:

     • Group items by your own custom themes or sections

   • Item Images:

     • Upload 1-3 images

     • Minimum resolution of 300x300 px and max size of 15 MB

   • Description:

     • Write a description with rich text messages

     • Max 3000 characters

   • Featured Item:

     • Pin up to 5 items on your Digital Catalog

     • Always appear at the top regardless of sorting

   • Shipping Info:

     • Enable shipment for your item

     • Only applies to physical items

3. Variant & Stock

   • You can enable up to 2 variant types for the product (e.g., size, color)

   • Set the price and stock for each variant

4. Optional Details

   • SKU:

     • Unique identifier to track and manage individual items in your inventory

   • Minimum & Maximum Purchase Quantity:

     • Define limits for purchase

   • Publication Period:

     • Set a custom publication time

       • Publish now

       • Schedule for a future date

       • Set a custom active period (with start and end dates)

5. Save or Publish

   • You can either Save as Draft or Publish

     • Draft will keep the item in your inventory without being published to your Digital Catalog

     • Publish will make the item appear on your Digital Catalog

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Edit Items

To edit your existing items, follow these steps:

• View All Items

  • On Items page, find the Item that you wish to edit

• Edit Item Details

  • On Items page, click the ellipsis icon ( ⋮ ) and select Edit

• Save Changes

  • After making edits, save the changes. The item will be verified before being republished.

Any edits (except stock) require re-verification before republishing.

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FAQ

Can I hide out-of-stock items?

You can hide them by unpublishing the item on Items page.

Can I edit an item after it has been published?

Yes, but changes (except stock updates) will trigger re-verification before republishing.

Is there a way to schedule flash sales or time-limited products?

Orders are only listed after successful payment. Unpaid sessions will not appear in your dashboard.

Why is the status of my item showing as 'Draft'?

The item is marked as ‘Draft’ because it was saved without being published. To make the item available for customers, simply follow the steps below:

1. Log in to your DOKU Dashboard.

2. Navigate to Items

3. Click Edit Item

4. Click Save Changes (do not select Save as Draft).

Once saved, the item will be live and visible to your customers after a successful verification.

Why is the status of my item showing as 'Waiting for Verification'?

The item is marked 'Waiting for Verification' because it is currently under review and pending verification by our team. The verification process typically takes between 15 minutes to 48 hours. If the status remains unchanged beyond this period, you are recommended to submit a support ticket or send an email to [email protected] to escalate the issue.