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Manage Catalog

Set Up Catalog Settings

Catalog Settings page allows merchants to configure the key details of their Digital Catalog. These settings determine how the catalog is displayed to customers and how customers can contact your business.

Your can configure the settings by following the steps below:

  1. Log in to DOKU Dashboard and navigate to Accept Payments > Digital Catalog

  2. Click the ellipsis ( ⋮ ) icon in the top-right corner, then select Settings

The Settings page contains the following tabs:

  1. Catalog Information - customize your catalog's appearance and customer experience

  2. Contact Details - contains the information used for order fulfillment and customer communication

  3. Delivery Rules - allows you to configure delivery fees based on customer location and order quantity

The following are the available settings in Catalog Information tab:

  1. Logo Upload your business logo. The logo is displayed in the catalog header and other customer-facing pages. To update your logo, click Change Logo. You will be redirected to the Brand Information page.

  2. Catalog Name Set or edit the name displayed on your Digital Catalog. The catalog name is based on your brand name. To update it, click Change Brand Name, which will redirect you to the Brand Information page.

  3. Digital Catalog Link Customize your catalog URL. The URL can contain up to 48 characters.

  4. Show Sold Items Enable or disable the display of the number of items sold.

  5. Item Sorting Choose the default item sorting method:

    • Best Seller

    • Recent Upload

  6. Language Preference Select the default language displayed to customers:

    • Indonesian

    • English

  7. Success URL Specify the URL where customers will be redirected after a successful checkout, such as a thank-you page or order confirmation page.

The following are the available settings in Contact Details tab:

  1. Phone Number

  2. Email Address

  3. Postal Code

  4. Business Address

These details may be displayed to customers on your Digital Catalog and are used for shipping and delivery purposes.

Important: Postal Code and Address fields must be completed before you can use the Digital Catalog.

Address hint feature is only available for Malaysian Business Account

Only available for Malaysian Business Account

Delivery Rules tab allows you to configure delivery fees based on customer location and order quantity.

Delivery Pricing Rules enable you to:

  • Set different delivery fees for different delivery regions.

  • Create quantity-based delivery fee tiers.

  • Define shipping costs based on the total quantity of items in the customer's cart.

When multiple rules apply, the system automatically uses the rule with the highest matching minimum quantity.

Delivery fees are calculated and displayed during checkout. If SST is enabled for the order, the applicable SST amount will also be applied to the delivery fee.

View and Share Catalog

You can easily view and share your Digital Catalog with customers.

Access Your Catalog

  1. Log in to DOKU Dashboard and navigate to Accept Payments > Digital Catalog

  2. Click View My Catalog

Customers who receive your catalog link can browse products and place orders directly from your catalog.

Sharing Options

You can share your catalog through:

  • QR Code (downloadable and printable)

  • Direct Link

  • Social Media

Customers who scan the QR code will be redirected directly to your catalog, where they can browse products and place orders.

1. Direct Link

Copy and share the direct URL to your Digital Catalog. Customers who open the link will be taken directly to your catalog page.

2. Social Media

You can share your catalog through supported social media channels:

  • WhatsApp

  • Facebook

  • X

  • Telegram

FAQ

Can I have multiple catalogs in a single account?

You can only have one catalog per brand. To manage multiple catalogs, you must activate the Multi-Brand feature, which allows you to create and manage separate catalogs under different brands within the same Business Account. Tip: Visit Manage Multiple Brands page to learn how to activate the Multi-Brand feature.

Why is my item missing from my catalog?

If your item is not appearing in your catalog, it is likely because it has not been set to "Published" status. Only items with Published status are visible in the catalog. Below are possible reasons your item may not be published:

  1. Waiting for Verification The item is currently under review. It must pass the verification process before it can be published. Once approved, the status will automatically change to Published.

  2. Unpublished The item was manually unpublished by you or another user. To make it visible again, go to the Items page and change the status back to Published.

  3. Scheduled The item is set to be published at a future date/time, based on the schedule defined when the item was created. It will become visible in the catalog automatically once the scheduled time is reached.

  4. Draft The item is incomplete. Some required fields have not been filled in. Complete all necessary information and save the item as Published to make it appear in the catalog.

Can I hide my phone number, email, or address on my Digital Catalog store?

At the moment, it is not possible to hide this information on your Digital Catalog store.

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