Financial Guidelines

This section outlines the financial parameters governing the use of DOKU Payouts, operational limits and reporting mechanisms to ensure financial transparency and accountability for merchants.

1. Cut Off Time (COT) The DOKU Payouts system processes instruction 24/7. However, fund settlement times to beneficiary depend on the chosen banking network channel:

   1. BI-Fast & Online Transfer, operates 24 hours a day, 7 days a week including public holidays, on a real-time basis.

   2. SKN/LLG, subject to Bank Indonesia’s operational working days and hours. Instruction received outside banking hours or on holidays will be processed / scheduled for the next business day.

   3. BI-RTGS, subject to Bank Indonesia’s operational working days and hours. Instruction received outside banking hours or on holidays will be processed / scheduled for the next business day.

2. Settlement & Reporting Transparency and accountability are at the core of the DOKU Payouts service. This section details how the transaction status is finalized and how merchants can access the necessary data for internal financial reporting and audits.

   1. Transaction settlement finality, the transaction status finalization process is designed to provide certainty and instant visibility:

      • Real-time settlement, the transaction status (success or failed) is settled in real-time upon confirmation from the destination banking network. This allows the merchant to immediately ascertain the success or failure of the transaction without waiting for the bank end-of-day (EOD) processing.

      • Deposit balance accountability, every successful transaction is instantly deducted from the merchant’s deposit balance. Conversely, any failed transaction triggers an instant auto-refund to the deposit balance, ensuring the funds are quickly made available for reuse.

      • Digital proof of payment, DOKU provides digital proof of payment that includes the bank’s reference number for every successful transaction, which serves as an official audit trail.

   2. Reporting access and reconciliation, DOKU Payouts provides data-rich reporting tools to simplify complex reconciliation processes:

      • Comprehensive account statement report, merchants can access and download daily, weekly or monthly account statements via merchant dashboard. These reports are available in standard accounting formats and include critical details such as Transaction ID, Transaction Reference Number, Beginning Balance, Ending Balance and Activity.

      • Instant status notification, the final transaction status is automatically communicated to the merchant’s system. This feature enables the merchants to record the transaction status in their ledger or ERP system in real-time.

      • Data consistency, all data presented in the reports and via the API is guaranteed to be consistent, simplifying the reconciliation process between executed transactions and utilized deposit balances for the merchant’s finance team.