# 🇲🇾 Business Account

Once you have created your DOKU Business Account, you can proceed by activating your Business Account. To activate your account, you will need to complete the following four stages:

1. [Choose a Package](#id-1.-choose-a-package)
2. [Submit Business Data](#id-2.-submit-business-data)
3. [Upload Documents](#id-3.-upload-document)
4. [Wait for Account Verification](#id-4.-wait-for-an-account-verification)

## 1. Choose a Package

There are 2 types of package available in our service:

| Features         | Starter                          | Advance                          |
| ---------------- | -------------------------------- | -------------------------------- |
| Payment Methods  | ![](/files/TyelgRUBkOaAdN5h9dee) | ![](/files/XBwRXzU83y7Xp0mo18cU) |
| Payment Features | Basic                            | Advanced                         |
| Cost (Yearly)    | RM 199                           | RM 349                           |

After selecting the package, complete payment to proceed.

## 2. Submit Business Data

Each type of Business Account has different business data requirements.

<table><thead><tr><th width="159">Data Type</th><th>Corporate</th></tr></thead><tbody><tr><td>User Data</td><td><p>- Full Name</p><p>- Email Address</p><p>- Password</p><p>- Phone Number</p></td></tr><tr><td>Owner’s Data</td><td><p>- Full Name</p><p>- Nationality</p><p>- Position</p><p>- Phone Number</p><p>- Email Address</p><p>- ID Card (Front and Back)</p><p>- Passport</p></td></tr><tr><td>Business Data</td><td><p>- Business Entity Name</p><p>- Business Type (e.g., Sdn, Bhd, Sdn Bhd, etc.)</p><p>- Phone Number</p><p>- Business Postal Code and Address</p><p>- Business Location Photo<br>- Tax Identification Number (TIN)<br>- Sales and Service Tax (SST) Number</p></td></tr><tr><td>Brand Data</td><td><p>- Brand Name</p><p>- Line of Business</p><p>- Description</p><p>- Estimated TPT and TPV</p><p>- Social Media Links (Website, Facebook, Twitter, Instagram, App Store/Play Store)<br>- Brand Logo</p></td></tr><tr><td>Bank Account Data</td><td><p>- Bank Name</p><p>- Bank Account Name</p><p>- Bank Account Number</p><p>- Currency</p></td></tr></tbody></table>

### Business/Brand Proof Guidelines

Submitting proof of your business’s legitimacy is essential to build trust and ensure compliance with DOKU’s policies. Proof of legitimacy can take one of three forms: **location**, **activity**, or **product/service**. Below are the details for each type of proof:

| Business Proof Type          | Photo Description                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
| ---------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Location (Place of Business) | Exterior or interior photos of the establishment (for instance: storefront, office, factory, or workstations) with a board that shows the company's name or logo                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          |
| Activity                     | <p>Evidence showcasing business activities and engagements in forms such as:</p><ol><li>Photos or videos of highlighting the business activities with the owner(s) or employee(s) of the company.</li><li>Events, press releases, media coverage, or articles featuring the company.</li><li>Marketing campaigns, advertisements, social media posts or content showcasing customer engagement and community support initiatives.</li><li>Order invoices, client testimonials, financial statements, transaction records, or sales reports validating business activity and revenue.</li><li>Contracts or agreements with clients, suppliers, or partners confirming ongoing business relationships.</li><li>Awards, recognitions, or industry certifications showcasing business achievements and credibility.</li></ol> |
| Product or Service           | <p>Evidence of products/services that are offered by the company in forms such as:</p><ol><li>High-quality images showcasing product/service variations and features.</li><li>Screenshots or videos demonstrating the functionality of digital platforms, websites, software, or apps.</li><li>Online store screenshots displaying product listings with prices and descriptions.</li><li>Portfolio or catalog highlighting offered products or services.</li><li>Transaction flow diagram illustrating transactions (either offline or online) of the product/service .</li></ol>                                                                                                                                                                                                                                        |

#### Additional Requirements for Specified Lines of Business

1. **Agriculture**

* Requirements: Photos of the farm, crops, equipment or agricultural activities.

2. **Charity**

* Requirements: Photos of the charity events, beneficiaries, and/or registration certificate.

3. **Digital and Game**

* Requirements: Screenshots of the platform, game interface, and/or user engagement.

4. **Education**

* Requirements: Photos of the educational institution, classrooms, students (if applicable), educational activites, and/or accreditation certificate.

5. **Event Organizer**

* Requirements: Photos of events organized, venues, and promotional materials.

6. **Hospitality**

* Requirements: Photos of the establishment (hotel, resort, hostel), rooms, and amenities.

7. **Logistics**

* Requirements: Photos of the warehouse, transportation fleet, and storage facilities.

8. **Manufacture**

* Requirements: Photos of the manufacturing facility, production line, and products.

9. **Transportation**

* Requirements: Photos of the vehicles, transportation hubs, and logistics operations.

10. **Airlines**

* Requirements: Photos of the aircraft fleet, boarding areas, ticketing counters, and airline operations.

#### Submission Tips

* It is not mandatory to submit photos for each proof type (location, activity, and product/service), but it is highly advisable as it expedites the verification process.
* Location photos cannot be sourced from Google Maps.
* Photos must be clear, well-lit, and sharply focused.
* Screenshots containing text, images, and any details must be visible and readable.
* The submitted proof should directly substantiate the legitimacy of your business within the specified category, aligning with the data provided during business account setup.

{% hint style="info" %}
All data submitted to DOKU are encrypted and protected. Please check our [Privacy Policy](https://dashboard.doku.com/doku-agreement/privacy-policy?utm_source=docs) for the full details.
{% endhint %}

***

## 3. Upload Documents

&#x20;You are required to upload your legal documents to complete the onboarding process. The following are the mandatory documents:

* Business Ordinance / Registration Certificate
* Latest 3-Month Bank Statement
* Utility Bill

### Additional Documents by Legal Entity Type

The required documents vary according to the legal entity type of the applicant:

| Legal Entity Type                                                                                                                                                                                                                                 | Required Documents |
| ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------ |
| <ol><li>Business In Sabah and Serawak (BSS)</li><li>Sendirian (Sdn)</li><li>Berhad (Bhd)</li><li>Sendirian Berhad (Sdn Bhd)</li><li>Limited Liability Partnership (LLP)</li><li>Partnership</li><li>Sole Proprietorship</li></ol><p> </p><p> </p> | SSM                |
| Society or Organization                                                                                                                                                                                                                           | Organization Chart |

### Additional Documents by Line of Business

For certain line of business, there will be an additional document(s) that is required to be submitted as such:

| Business Line     | Additional Required Documents                                    |
| ----------------- | ---------------------------------------------------------------- |
| Food and Beverage | Kementerian Kesihatan Malaysia (KKM) Registration                |
| Pharmacy          | Kementerian Kesihatan Malaysia (KKM) Registration                |
| Medical Device    | Medical Device Registration (MDA) License                        |
| Travel Agent      | Malaysia's Ministry of Tourism, Arts and Culture (MOTAC) License |
| Charity           | Audited Financial Statement                                      |
| Retail            | License from an Authorized Distributor                           |

Before you upload and submit the documents for account registration, please ensure that the documents are

1. Readable, not blurry;
2. Uncensored;
3. Not expired; and
4. Owned by the company, the business entity name has to be written on the document.

{% hint style="warning" %}
**Document Limitations**

* Formats: PDF, JPG, JPEG, PNG
* Size: Maximum of 15 MB
  {% endhint %}

***

## 4. Wait for Account Verification

Once you have successfully uploaded all of the required documents, your Business Account will undergo a verification process that may take up to 48 hours.\
\
You'll be notified via email once the process is complete. If no notification is received after this period of time, please [submit a ticket](https://help.doku.com/en/support/tickets/new) to DOKU Care or send an email to <help@senangpay.my>.

***

## FAQ

<details>

<summary>My file/document is failed to be uploaded. What should I do?</summary>

Your file might fail to be uploaded due to the following reasons:

1. The file format is invalid
2. The file size is too big
3. The file is corrupted

Please ensure that your documents follow the below rules.

1. The file format is either PDF, PNG, JPG, or JPEG
2. The file size less than 15 MB
3. The file can be accessed and opened

</details>

<details>

<summary>Can I update my Business Account data after submitting account registration?</summary>

Yes, you are free to update your business data after you have completed the business account registration, especially if your data or documents have been rejected. However, please note that the verification process of your Business Account may take longer than usual as we would have to review your data from the beginning.

</details>

<details>

<summary>Can my Business Account verification be rejected?</summary>

Your Business Account verification may be rejected due to incomplete documents or invalid data. During this time, DOKU will be unable to process your settlement funds in order to comply with Anti-Money Laundering and Countering the Financing of Terrorism (AML/CTF) regulations. DOKU will continue to hold your settlement funds until you are able to submit all the required documents and data.

</details>

<details>

<summary>How to check whether my Business Account has been verified?</summary>

You can check your Business Account status by following the steps below:

1. Log in to DOKU Dashboard
2. On the Dashboard page, your current Business Account (Merchant) status will be displayed at the top

"Under Review" means your Business Account has not passed verification yet. If your Business Account has been approved, the status section will no longer appear on the Dashboard.

</details>

<details>

<summary>How many web domains can be used under one Business Account?</summary>

One Business Account can be used for multiple web domains, as long as all domains are listed in your business data and are related to the registered **business legal entity**.

</details>


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