🇲🇾 Business Account
Have your Malaysian Business Account verified to unlock all DOKU Dashboard features
Once you have created your DOKU Business Account, you can proceed by activating your Business Account. To activate your account, you will need to complete the following four stages:
1. Choose a Package
There are 2 types of package available in our service:
Payment Methods
Payment Features
Basic
Advanced
Cost (Yearly)
RM 199
RM 349
After selecting the package, complete payment to proceed.
2. Submit Business Data
Each type of Business Account has different business data requirements.
User Data
- Full Name
- Email Address
- Password
- Phone Number
Owner’s Data
- Full Name
- Nationality
- Position
- Phone Number
- Email Address
- ID Card (Front and Back)
- Passport
Business Data
- Business Entity Name
- Business Type (e.g., Sdn, Bhd, Sdn Bhd, etc.)
- Phone Number
- Business Postal Code and Address
- Business Location Photo - Tax Identification Number (TIN) - Sales and Service Tax (SST) Number
Brand Data
- Brand Name
- Line of Business
- Description
- Estimated TPT and TPV
- Social Media Links (Website, Facebook, Twitter, Instagram, App Store/Play Store) - Brand Logo
Bank Account Data
- Bank Name
- Bank Account Name
- Bank Account Number
- Currency
Business/Brand Proof Guidelines
Submitting proof of your business’s legitimacy is essential to build trust and ensure compliance with DOKU’s policies. Proof of legitimacy can take one of three forms: location, activity, or product/service. Below are the details for each type of proof:
Location (Place of Business)
Exterior or interior photos of the establishment (for instance: storefront, office, factory, or workstations) with a board that shows the company's name or logo
Activity
Evidence showcasing business activities and engagements in forms such as:
Photos or videos of highlighting the business activities with the owner(s) or employee(s) of the company.
Events, press releases, media coverage, or articles featuring the company.
Marketing campaigns, advertisements, social media posts or content showcasing customer engagement and community support initiatives.
Order invoices, client testimonials, financial statements, transaction records, or sales reports validating business activity and revenue.
Contracts or agreements with clients, suppliers, or partners confirming ongoing business relationships.
Awards, recognitions, or industry certifications showcasing business achievements and credibility.
Product or Service
Evidence of products/services that are offered by the company in forms such as:
High-quality images showcasing product/service variations and features.
Screenshots or videos demonstrating the functionality of digital platforms, websites, software, or apps.
Online store screenshots displaying product listings with prices and descriptions.
Portfolio or catalog highlighting offered products or services.
Transaction flow diagram illustrating transactions (either offline or online) of the product/service .
Additional Requirements for Specified Lines of Business
Agriculture
Requirements: Photos of the farm, crops, equipment or agricultural activities.
Charity
Requirements: Photos of the charity events, beneficiaries, and/or registration certificate.
Digital and Game
Requirements: Screenshots of the platform, game interface, and/or user engagement.
Education
Requirements: Photos of the educational institution, classrooms, students (if applicable), educational activites, and/or accreditation certificate.
Event Organizer
Requirements: Photos of events organized, venues, and promotional materials.
Hospitality
Requirements: Photos of the establishment (hotel, resort, hostel), rooms, and amenities.
Logistics
Requirements: Photos of the warehouse, transportation fleet, and storage facilities.
Manufacture
Requirements: Photos of the manufacturing facility, production line, and products.
Transportation
Requirements: Photos of the vehicles, transportation hubs, and logistics operations.
Airlines
Requirements: Photos of the aircraft fleet, boarding areas, ticketing counters, and airline operations.
Submission Tips
It is not mandatory to submit photos for each proof type (location, activity, and product/service), but it is highly advisable as it expedites the verification process.
Location photos cannot be sourced from Google Maps.
Photos must be clear, well-lit, and sharply focused.
Screenshots containing text, images, and any details must be visible and readable.
The submitted proof should directly substantiate the legitimacy of your business within the specified category, aligning with the data provided during business account setup.
3. Upload Documents
You are required to upload your legal documents to complete the onboarding process. The following are the mandatory documents:
Business Ordinance / Registration Certificate
Latest 3-Month Bank Statement
Utility Bill
Additional Documents by Legal Entity Type
The required documents vary according to the legal entity type of the applicant:
Business In Sabah and Serawak (BSS)
Sendirian (Sdn)
Berhad (Bhd)
Sendirian Berhad (Sdn Bhd)
Limited Liability Partnership (LLP)
Partnership
Sole Proprietorship
SSM
Society or Organization
Organization Chart
Additional Documents by Line of Business
For certain line of business, there will be an additional document(s) that is required to be submitted as such:
Food and Beverage
Kementerian Kesihatan Malaysia (KKM) Registration
Pharmacy
Kementerian Kesihatan Malaysia (KKM) Registration
Medical Device
Medical Device Registration (MDA) License
Travel Agent
Malaysia's Ministry of Tourism, Arts and Culture (MOTAC) License
Charity
Audited Financial Statement
Retail
License from an Authorized Distributor
Before you upload and submit the documents for account registration, please ensure that the documents are
Readable, not blurry;
Uncensored;
Not expired; and
Owned by the company, the business entity name has to be written on the document.
Document Limitations
Formats: PDF, JPG, JPEG, PNG
Size: Maximum of 15 MB
4. Wait for Account Verification
Once you have successfully uploaded all of the required documents, your Business Account will undergo a verification process that may take up to 48 hours. You'll be notified via email once the process is complete. If no notification is received after this period of time, please submit a ticket to DOKU Care or send an email to [email protected].
FAQ
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