Manage Operations

Monitor daily business activities and ensure smooth operations

Monitor Activity Logs

You can track user activities such as key changes, login attempts, permission updates, and other security-related events by following the steps below:

1. Log in to DOKU Dashboard, and then access the side navigation bar

2. Select Settings from the menu

3. Settings page will appear. Under Team & Security section, select Activity Logs

4. Activity Logs page will appear, where you can track user activities such as key changes, login attempts, permission updates, and other security-related events.

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Monitor Maintenance

You can configure and monitor notifications related to system maintenance and product updates by following the steps below:

1. Log in to DOKU Dashboard, and then access the side navigation bar

2. Select Settings from the menu

3. Settings page will appear. Under Notifications section, select Maintenance & Product Updates

4. Maintenance & Product Updates page will appear, then ensure the Maintenance Service toggle is switched on

5. Enter the email addresses of the recipients who should receive maintenance notifications. A maximum of three recipients is allowed.

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Manage Notification Logs

View Transaction Notification

To view transaction notifications:

1. Log in to your DOKU Dashboard.

2. Select Settings > Notifications > HTTP Notifications.

3. Notifications from the last 8 days will be displayed.

To filter orders:

• Invoice Number:

  1. Click the Invoice Number search bar.

  2. Input the invoice number.

  3. Click Search.

• Endpoint URL:

  1. Click the Endpoint URL search bar.

  2. Input the endpoint URL.

  3. Click Search.

• Date Range:

  1. Click the Datepicker.

  2. Select the start and end date.

  3. Click Search.

To view notification details:

1. Go to Settings > Notifications > HTTP Notifications.

2. Find the desired order using the filter if necessary.

3. Click the Eye icon on the order row to view the Order Summary, Notification History, and Notification Details.

Resend Transaction Notification

To resend a failed notification:

1. Go to Settings > Notifications > HTTP Notifications.

2. Locate the order using filters if needed.

3. Click the Paper Plane icon on the order row.

4. Confirm by clicking Yes when prompted.

View Email Notifications

You can view, filter, and resend email notifications sent by [email protected] related to your merchant account. To view email notifications:

1. Log in to your DOKU Dashboard.

2. Select Settings > Notifications > Email Notifications.

To filter emails:

• Email Subject:

  1. Click the Email Subject search bar.

  2. Input the subject.

  3. Click Search.

• Email To:

  1. Click the Email To search bar.

  2. Input the recipient email address.

  3. Click Search.

• Email Sender:

  1. Click the Email Sender search bar.

  2. Input the sender's email.

  3. Click Search.

• Date Range:

  1. Click the Datepicker for Start Date and End Date.

  2. Select your preferred dates.

  3. Click Search.

Resend Email Notification

To resend an email notification:

1. Go to Settings > Notifications > Email Notifications.

2. Locate the email.

3. Click the Paper Plane icon.

4. Confirm by clicking Yes.

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FAQ

I didn’t receive the payment notification on my server. What should I do?

If you didn’t receive the notification:

1. Log in to the DOKU Dashboard.

2. Go to Settings > HTTP Notification.

3. Find the notification using filters.

4. Click Resend

If the issue persists:

• Check your server logs.

• Confirm your endpoint is active and returning HTTP 2xx responses.

• Submit a support ticket with:

  • Notification URL

  • Transaction date

  • Invoice number or Request ID

I can’t resend the notification through the DOKU Dashboard. What should I do?

Submit a support ticket with:

• Notification URL

• Transaction date

• Invoice number or Request ID

My transaction is status is failed to be updated. What should I do?

Troubleshoot using the following checklist:

1. Ensure that the Notification URL is correctly set for each payment channel.

2. Check your date filter range — make sure you are selecting dates where actual transactions exist.

3. Resend transaction notification to update the status.

Why is my transaction missing from HTTP Notification Report?

There are several possible reasons. You can troubleshoot using the following checklist:

1. Ensure the Notification URL is correctly set for each payment channel.

   • Go to each channel's configuration and locate the Notification URL field.

   • Input the correct URL into that field.

2. Check your date filter range.

   • Make sure you're filtering dates where actual transactions exist.

   • Filtering empty or invalid date ranges may result in no data appearing.

Can I customize the HTTP Notification report template?

No. Currently, the HTTP Notification Report uses DOKU's default template and customization is not supported.

What status types can appear in the HTTP Notification report?

• Success – Notification was successfully delivered (HTTP status 200).

• Failed – Notification failed (merchant server responded with 4xx or 5xx).

DOKU retries notification delivery up to 6 times before marking it as permanently failed.