My WhatsApp Business
Use your WhatsApp Business account to enable seamless transactions through the PayChat service, specifically intended for corporate-type merchants
This feature can only be accessed and used by Corporate merchants. Corporate merchants who wish to use this feature may contact our Sales team by filling the following form.
Benefits of My WhatsApp Business
1. Stronger Branding & Trust
Customers interact directly with the merchant’s official business name and logo, rather than a third-party account. This boosts credibility and builds trust during the purchase process.
2. Customer Loyalty & Relationship Building
Using their own WhatsApp number allows merchants to build long-term relationships with customers, enabling easier follow-ups, repeat orders, and direct feedback.
3. More Effective Retargeting
Merchants can re-engage past customers by using WhatsApp broadcasts for promotions, flash deals, payment reminders, or product launches.
4. Seamless Integration with Internal Systems
Messages received via the merchant’s WhatsApp number can be easily integrated into CRM systems, sales dashboards, or order tracking tools for better customer and operations management.
Terms & Conditions
Merchant must have Corporate business account type
The display name must align with Meta Display Name Guidelines
General Requirements
A custom domain email based on the corporate domain (e.g., [email protected]).
Specific requirements based on merchant type:
Government Merchant
WhatsApp verification: Submission letter to Meta.
WhatsApp Blue Tick: Submission letter to Meta.
Corporate Merchant
The corporate entity must be credible and align with the Meta WhatsApp Business Messaging Policy.
Activate WhatsApp Business Account for PayChat
Step 1: Create PayChat Account in DOKU Dashboard
2. Create WhatsApp Business Account
Last updated
Was this helpful?