Account Settings

FAQ

I forgot my DOKU e-Wallet PIN. How do I reset my PIN?

If you forgot your DOKU e-Wallet PIN, you may reset your PIN by following the steps below:

1. Open your DOKU e-Wallet App

2. Enter your registered phone number

3. Select "Lupa PIN"

4. Enter the Verification Code sent to the registered mobile number

5. Enter the new PIN

6. You can now log in with your new PIN.

Why is my DOKU e-Wallet account locked?

A locked DOKU e-Wallet account is caused by multiple incorrect entries of password and PIN. Check How to unlock a locked DOKU e-Wallet account?

How to unlock a locked DOKU e-Wallet account?

1. Open DOKU e-Wallet app, then enter your phone number

2. A notification will appear indicating that your account has been locked

3. Click "Buka Akun" button, and a link will be sent to your email to unlock your account

4. Access the link that was sent to your email

5. Click "Buka Akun Saya" to unlock account

What is the difference between a Regular and Premium account?

Premium Account allows you to

• Transfer balance to other DOKU e-Wallet users;

• Withdraw balance via Bank Transfer; and

• Have the balance limit increased to IDR 20,000,000

If your questions cannot be found here, please visit DOKU Help Center for further information.