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Update Business Data

Edit your company profile, documents, and contact information

You can update your business data by following the steps below:

  1. Log in to DOKU Dashboardarrow-up-right, and then access the side navigation bar

  2. Select Settings from the menu

  3. Settings page will appear. Under Account section, select Business Info

  4. Business Info page will appear where you can update your company data, business representative data, brand data, as well as upload the company's latest legal documents.

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Updating your business data would require us to re-verify your business account. Your new business data may be rejected if you fail to submit all the supporting documents for the change of your business data

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FAQ

chevron-rightWhy has my business account been suspended?hashtag

Your business account may be suspended due to a violation of the DOKU Terms of Services. If your business account is suspended, DOKU will notify you by email and provide a reason for the account suspension.

Please be sure to review DOKU Terms and Conditionsarrow-up-right prior to using our services.

chevron-rightHow do I know that my data is still being verified?hashtag

You will see a yellow banner below your selected data tab that says that your data is being verified. You can view the data changes as well by clicking "View Data Changes" button.

chevron-rightHow do I know that my data has been rejected?hashtag

You will see a red banner below your selected data tab that says that your data was rejected. You can view the rejected notes and the specific data that needs to be revised.

chevron-rightCan I submit the same data that was previously rejected?hashtag

Yes, if you persist that your data is correct, you can resubmit the same data for our risk team to reverify.

chevron-rightCan I submit a new data while my data is being verified?hashtag

Yes, if you wish to revise your data, you can submit the new data for our risk team to verify. Please ensure the approval ID is different from the previous one in the yellow banner below your selected data tab.

chevron-rightMy file/document is failed to be uploaded. What should I do?hashtag

Your file might fail to be uploaded due to the following reasons:

  1. The file format is invalid

  2. The file size is too big

  3. The file is corrupted

Please ensure that your documents follow the below rules.

  1. The file format is either PDF, PNG, JPG, or JPEG

  2. The file size less than 15 MB

  3. The file can be accessed and opened

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