> For the complete documentation index, see [llms.txt](https://docs.doku.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.doku.com/~/changes/210/payouts/cash-out.md).

# Cash Out

## Introduction

Cash Out is a service that allows authorized users by the merchant to conveniently withdraw cash at convenience stores. Cash Out transaction is made simply by requesting cash withdrawal from the cashier or the POS Machine. Upon requesting cash withdrawal, the cashier or the POS Machine will inquire the users about the specific product type and the name of the merchant. Subsequently, users will be asked for a token, cell phone number, and the desired withdrawal amount. Upon completion of the process, the cashier will dispense the requested cash along with a receipt.

***

## **Key Features**

#### **Easy Access to Cash Withdrawal**&#x20;

Cash Out provides users with unparalleled accessibility to cash withdrawal services. With a vast network of convenience stores, users can effortlessly access their funds at any time. Cash Out eliminates the inconvenience associated with locating ATMs or bank branches, offering a reliable alternative for immediate cash needs.

#### Supported Convenience Stores

Cash Out extends its convenience to users by supporting cash withdrawals at Indomaret (22,000+ stores nationwide) and Alfamart (18,000+ stores nationwide). This additional feature expands the reach of the service, allowing users to access cash withdrawal facilities at a broader network of convenient locations.

#### Empowering Unbanked Users

Many Indonesians reside in rural areas where accessing ATMs can be challenging. Cash Out provides a solution through its extensive network of over 40,000 convenience store branches nationwide, reaching even the most remote corners. This service enables unbanked individuals to conveniently withdraw money at these stores.

#### **Instant Cash Disbursement**&#x20;

Cash Out prioritizes prompt cash disbursement to users. Upon completion of the transaction, users receive the requested cash immediately. This feature is especially beneficial in situations where urgency is paramount, offering a reliable solution for users who require instant access to physical currency. The accompanying transaction receipt provides a detailed record for users' reference.

#### Enhanced Security Measures

Cash Out incorporates robust security measures to safeguard users' transactions and sensitive information. From token authentication to secure data transmission, every aspect of the cash-out process is meticulously designed to ensure the confidentiality and integrity of user data.

***

## **Flow of Transaction**

Cash Out transaction has the following flow of steps:

1. **Visit the Nearest Indomaret Store:** Locate the nearest Indomaret store and approach the POS machine or cashier.
2. **Inform Cashier:** Request a cash withdrawal from the cashier. The cashier will guide you through the process.
3. **Provide Details:** Specify the product type (e.g., DOKU e-Wallet) and name the merchant offering the Cash Out service.
4. **Token and Information:** Provide the cashier with the required information, including the token, your cell phone number, and the desired withdrawal amount.
5. **Completion:** Once the process is complete, the cashier will dispense the requested cash along with a detailed receipt.

***

## Requirements

* Merchant must be a Financial Institution (Bank or non-Bank) that is licensed and is supervised by regulators such as OJK or Bank Indonesia
* Merchant must have a mobile app to trigger the Cash Out transaction
* Mobile app that belongs to the Merchant must already be live and can be operated by the Merchant’s user
* Merchant must gain approval from the third party (Indomaret or Alfamart).

***

## FAQ

<details>

<summary>What is the maximum amount to withdraw with Cash Out?</summary>

For Cash Out with Indomaret, the maximum amount to withdraw is IDR 1,000,000 per transaction. For Cash Out with Alfamart, the maximum amount to withdraw is IDR 5,000,000 per transaction.

</details>

<details>

<summary>How to get started with Cash Out?</summary>

Please fill and submit [this](https://www.doku.com/en-US/contact-sales) form, and our team will contact you for further details.

</details>


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