> For the complete documentation index, see [llms.txt](https://docs.doku.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.doku.com/~/changes/210/get-started/activate-business.md).

# Activate Business

Activating your DOKU Business Account requires you to complete 4 stages as follows:

1. [Choose Business Account Type](#id-1.-choose-business-account-type)
2. [Submit Business Data](#id-2.-submit-business-data)
3. [Upload Documents](#id-3.-upload-documents)
4. [Wait for Account Verification](#id-4.-wait-for-account-verification)

***

## 1. Choose Business Account Type

There are 3 different types of Business Account you can choose from. You are free to choose the Business Account that best suits your business.

<table><thead><tr><th width="168">Business Type</th><th width="285">Definition</th><th>Example</th></tr></thead><tbody><tr><td>Corporate</td><td>Merchants with a legal business entity in Indonesia</td><td>PT, CV, UD, Firma, Yayasan, and Koperasi</td></tr><tr><td>International</td><td>Merchants with a legal business entity outside Indonesia</td><td>Pvt Ltd, PLC, LLP, NPO, Corp., etc.</td></tr><tr><td>Personal</td><td>Merchants without any legal business entity</td><td>Home-based businesses, Food Stalls, Online Sellers, Freelancers, and Content Creators</td></tr></tbody></table>

***

## 2. Submit Business Data

Each type of Business Account has different business data requirements.

<table><thead><tr><th width="159">Data Type</th><th width="193">Corporate</th><th width="191">International </th><th>Personal</th></tr></thead><tbody><tr><td>User Data</td><td><p>- Full Name</p><p>- Email Address</p><p>- Password</p><p>- Phone Number</p></td><td><p>- Full Name</p><p>- Email Address</p><p>- Password</p><p>- Phone Number</p></td><td><p>- Full Name</p><p>- Email Address</p><p>- Password</p><p>- Phone Number</p></td></tr><tr><td>Owner’s Data</td><td><p>- Full Name</p><p>- Nationality</p><p>- Position</p><p>- Phone Number</p><p>- Email Address</p><p>- ID Card (KTP or KITAS)</p><p>- Passport</p></td><td><p>- Full Name</p><p>- Nationality</p><p>- Position</p><p>- Phone Number</p><p>- Email Address</p><p>- Passport</p></td><td><p>- Full Name</p><p>- Nationality</p><p>- Phone Number</p><p>- Email Address</p><p>- ID Card (KTP)<br>- Self Photo</p></td></tr><tr><td>Business Data</td><td><p>- Business Entity Name</p><p>- Business Type (e.g., PT, CV, PO, etc.)</p><p>- Phone Number</p><p>- Business Postal Code and Address</p><p>- Business Location Photo</p></td><td><p>- Business Entity Name</p><p>- Business Type (e.g., Pvt Ltd)</p><p>- Phone Number</p><p>- Business Postal Code and Address</p><p>- Business Location Photo</p></td><td>N/A</td></tr><tr><td>Brand Data</td><td><p>- Brand Name</p><p>- Line of Business</p><p>- Description</p><p>- Estimated TPT and TPV</p><p>- Social Media Links (Website, Facebook, Twitter, Instagram, App Store/Play Store)</p><p>Logo Brand</p></td><td><p>- Brand Name</p><p>- Line of Business</p><p>- Description</p><p>- Estimated TPT and TPV</p><p>- Social Media Links (Website, Facebook, Twitter, Instagram, App Store/Play Store)</p><p>Logo Brand</p></td><td><p>- Brand Name</p><p>- Line of Business</p><p>- Description</p><p>- Estimated TPT and TPV</p><p>- Social Media Links (Website, Facebook, Twitter, Instagram, App Store/Play Store)</p><p>Logo Brand</p></td></tr><tr><td>Bank Account Data</td><td><p>- Bank Name</p><p>- Bank Account Name</p><p>- Bank Account Number</p><p>- Currency</p></td><td><p>- Bank Name</p><p>- Bank Account Name</p><p>- Bank Account Number</p><p>- Bank Country</p><p>- Currency</p><p>- SWIFT Code</p></td><td><p>- Bank Name</p><p>- Bank Account Name</p><p>- Bank Account Number</p><p>- Currency</p></td></tr></tbody></table>

### Business/Brand Proof Guidelines

Submitting proof of your business’s legitimacy is essential to build trust and ensure compliance with DOKU’s policies. Proof of legitimacy can take one of three forms: **location**, **activity**, or **product/service**. Below are the details for each type of proof:

| Business Proof Type          | Photo Description                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
| ---------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Location (Place of Business) | Exterior or interior photos of the establishment (for instance: storefront, office, factory, or workstations) with a board that shows the company's name or logo                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          |
| Activity                     | <p>Evidence showcasing business activities and engagements in forms such as:</p><ol><li>Photos or videos of highlighting the business activities with the owner(s) or employee(s) of the company.</li><li>Events, press releases, media coverage, or articles featuring the company.</li><li>Marketing campaigns, advertisements, social media posts or content showcasing customer engagement and community support initiatives.</li><li>Order invoices, client testimonials, financial statements, transaction records, or sales reports validating business activity and revenue.</li><li>Contracts or agreements with clients, suppliers, or partners confirming ongoing business relationships.</li><li>Awards, recognitions, or industry certifications showcasing business achievements and credibility.</li></ol> |
| Product or Service           | <p>Evidence of products/services that are offered by the company in forms such as:</p><ol><li>High-quality images showcasing product/service variations and features.</li><li>Screenshots or videos demonstrating the functionality of digital platforms, websites, software, or apps.</li><li>Online store screenshots displaying product listings with prices and descriptions.</li><li>Portfolio or catalog highlighting offered products or services.</li><li>Transaction flow diagram illustrating transactions (either offline or online) of the product/service .</li></ol>                                                                                                                                                                                                                                        |

#### Additional Requirements for Specified Lines of Business

1. **Agriculture**

* Requirements: Photos of the farm, crops, equipment or agricultural activities.

2. #### Charity

* Requirements: Photos of the charity events, beneficiaries, and/or registration certificate.

3. #### Digital and Game

* Requirements: Screenshots of the platform, game interface, and/or user engagement.

4. **Education**

* Requirements: Photos of the educational institution, classrooms, students (if applicable), educational activites, and/or accreditation certificate.

5. #### Event Organizer

* Requirements: Photos of events organized, venues, and promotional materials.

6. **Hospitality**

* Requirements: Photos of the establishment (hotel, resort, hostel), rooms, and amenities.

7. **Logistics**

* Requirements: Photos of the warehouse, transportation fleet, and storage facilities.

8. **Manufacture**

* Requirements: Photos of the manufacturing facility, production line, and products.

9. **Transportation**

* Requirements: Photos of the vehicles, transportation hubs, and logistics operations.

10. **Airlines**

* Requirements: Photos of the aircraft fleet, boarding areas, ticketing counters, and airline operations.

#### Submission Tips

* It is not mandatory to submit photos for each proof type (location, activity, and product/service), but it is highly advisable as it expedites the verification process.
* Location photos cannot be sourced from Google Maps.
* Photos must be clear, well-lit, and sharply focused.
* Screenshots containing text, images, and any details must be visible and readable.
* The submitted proof should directly substantiate the legitimacy of your business within the specified category, aligning with the data provided during business account setup.

{% hint style="info" %}
All data submitted to DOKU are encrypted and protected. Please check our [Privacy Policy](https://dashboard.doku.com/doku-agreement/privacy-policy?utm_source=docs) for the full details.
{% endhint %}

***

## 3. Upload Documents

The document requirements vary for each Business Account type.

{% tabs %}
{% tab title="Corporate" %}

* NIB (*Nomor Induk Berusaha*)
* *Surat Izin Usaha*
* *Akta Pendirian dan Perubahan Perusahaan*
* *SK Kemenkumham dan Perubahan Perusahaan*
* Business Proof Photo (Location/Activity/Product)
* NPWP (*Nomor Pokok Wajib Pajak*)
* KTP/KITAS of Director

For certain line of business, there will be an additional document(s) that is required to be submitted as such:

| Business Line                                                                      | Additional Required Documents                                                                                                                                                                                                       |
| ---------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Capital Market                                                                     | BAPPEBTI License (*Badan Pengawas Perdagangan Berjangka Komoditi*)                                                                                                                                                                  |
| Charity                                                                            | Surat Izin PUB (Pengumpulan Uang dan Barang) from the Ministry of Social Affairs                                                                                                                                                    |
| Education                                                                          | License from the Ministry of Education, Culture, Research, and Technology or from any Education Authorities                                                                                                                         |
| Event Organizer                                                                    | <ul><li><em>Surat Izin</em> from BOPI (<em>Badan Olahraga Professional Indonesia</em>)</li><li><em>Surat Izin Keramaian</em> from the Police Department</li></ul>                                                                   |
| Food and Beverage                                                                  | <ul><li><em>Surat Izin</em> from BPOM (<em>Badan Pengawas Obat dan Makanan</em>)</li><li>Halal License from MUI (<em>Majelis Ulama Indonesia</em>)</li></ul>                                                                        |
| Peer-to-peer Lending                                                               | <ul><li><em>Tanda Daftar Penyelenggara Sistem Elektronik</em> from the Ministry of Communication and Information Technology</li><li>License from OJK (<em>Otoritas Jasa Keuangan</em>)</li></ul>                                    |
| Pharmacy                                                                           | <ul><li><em>Surat Izin</em> BPOM (<em>Badan Pengawas Obat dan Makanan</em>)</li><li><em>Surat Izin Edar Alat Kesehatan</em> from the Ministry of Health Department</li></ul>                                                        |
| Retail                                                                             | License from an Authorized Distributor                                                                                                                                                                                              |
| Travel Agency                                                                      | <ul><li><em>Sertifikat Keanggotaan Asita</em> (Association of the Indonesian Tours and Travel Agencies)</li><li><em>Surat Izin Penyelenggaraan</em> <em>Ibadah Haji dan Umrah</em> from the Ministry of Religious Affairs</li></ul> |
| <p></p><p>Internet Service Provider (ISP), Telecommunication, or Cloud Hosting</p> | <ul><li>Certificate from KOMINFO</li></ul>                                                                                                                                                                                          |
| <p></p><p>Cigarettes, e-Cigarettes, and Tobacco Products</p>                       | <ul><li>License from Directorate General of Customs and Excise (Bea Cukai)</li></ul>                                                                                                                                                |
| Payment Service Provider (PSP) or PJSP                                             | <ul><li>License from Bank Indonesia</li></ul>                                                                                                                                                                                       |
| {% endtab %}                                                                       |                                                                                                                                                                                                                                     |

{% tab title="International" %}

* Certificate of Incorporation / Business Registration Document
* Shareholder Structure
* Business License (related to the line of business)
* Bank Reference Letter
* Passport of Director
  {% endtab %}

{% tab title="Personal" %}

* Identity Card (KTP/KITAS/Passport)
* Self Photo with Identity Card
* Business Proof Photo (Location/Activity/Product)
  {% endtab %}
  {% endtabs %}

Before you upload and submit the documents for account registration, please ensure that the documents are

1. Readable, not blurry;
2. Uncensored;
3. Not expired; and
4. Owned by the company, the business entity name has to be written on the document.

{% hint style="warning" %}
**Document Limitations**

* Formats: PDF, JPG, JPEG, PNG
* Size: Maximum of 15 MB
  {% endhint %}

***

## 4. Wait for Account Verification

Once you have successfully uploaded all of the required documents, your Business Account will undergo a verification process that may take up to 48 hours.\
\
You'll be notified via email once the process is complete. If no notification is received after this period of time, please [submit a ticket](https://help.doku.com/en/support/tickets/new) to DOKU Care or send an email to <care@doku.com>.

{% hint style="success" %}
**Tips**\
You don't need to wait for your Business Account to be verified to start accepting payments. However, we will only process the funds settlement after your business account has been verified.
{% endhint %}

***

## FAQ

<details>

<summary>My file/document is failed to be uploaded. What should I do?</summary>

Your file might fail to be uploaded due to the following reasons:

1. The file format is invalid
2. The file size is too big
3. The file is corrupted

Please ensure that your documents follow the below rules.

1. The file format is either PDF, PNG, JPG, or JPEG
2. The file size less than 15 MB
3. The file can be accessed and opened

</details>

<details>

<summary>Can I update my Business Account data after submitting account registration?</summary>

Yes, you are free to update your business data after you have completed the business account registration. Please note that the verification process of your Business Account may take longer than usual as we would have to review your data from the beginning.

</details>

<details>

<summary>Can my Business Account verification be rejected?</summary>

Your Business Account verification may be rejected due to incomplete documents or invalid data. During this time, DOKU will be unable to process your settlement funds in order to comply with Anti-Money Laundering and Countering the Financing of Terrorism (AML/CTF) regulations. DOKU will continue to hold your settlement funds until you are able to submit all the required documents and data.

</details>

<details>

<summary>My Business Account verification is rejected after I started accepting payments. What should I do?</summary>

If your business account verification was rejected due to incomplete documents or invalid data, DOKU will be unable to process your settlement funds in order to comply with Anti-Money Laundering and Countering the Financing of Terrorism (AML/CTF) regulations.&#x20;

DOKU will continue to hold your settlement funds until you are able to submit all the required documents and data. Please refer to [Activate Business](/~/changes/210/get-started/activate-business.md#business-brand-proof-guidelines) to avoid your business account verification getting rejected.

If you fail to provide all the required documents requested by our team, you may choose to refund the completed transactions to your customers by [submitting a support ticket ](https://help.doku.com/en/support/tickets/new)or sending an email to <care@doku.com>. Please make sure to include the following details:

* Your Brand ID
* Invoice Number
* Transaction Date
* Transaction Amount
* Customer's Bank Account
* Amount to be Refunded (Full/Partial)

</details>

<details>

<summary>How to check whether my business account has been verified?</summary>

You will be notified via email once your DOKU Business account has been verified.&#x20;

</details>

<details>

<summary>What to do after my business account has been verified?</summary>

Once your DOKU Business Account has been verified, you will be able to access all features and tools available in the DOKU Dashboard, including accepting payments and processing fund settlements.

</details>

<details>

<summary>Can I get a personal assistance from DOKU Team to help me with my Business Account activation?</summary>

Absolutely. Please fill and submit the following [form](https://www.doku.com/en-US/contact-sales?utm_source=docs). Our team will reach out to you and provide a free consultation to help you successfully activate your Business Account. We will also assist in answering any questions you may have about our products and services.

</details>


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