Analytics

You can utilize the analytics section on the homepage of your dashboard for reports or performance analysis. You can see 4 analytics; Gross Volume, Successful Transactions, Top Failed Transactions, and Top Payment Methods.

1. Gross Volume: The amount of volume transactions before deduction of DOKU Fee

2. Successful Transactions: The number of completed transactions that have been successfully processed

3. Top Failed Transactions: The top causes for failed transactions

4. Top Payment Methods: The most commonly used payment method by your customers

View and Filter Analytics

Go to Dashboard -> Locate the “Trend” section and its date range -> customize the date and period to your need

• Review analytics of

• Next Payout

• Gross Volume

• Successful Transactions

• Top Payment Methods

• Top Failed Transactions

• Success Rate (not yet released)

• Export analytics into

  • Image in PNG

  • Spreadsheet in CSV

• Show/hide which analytics to be displayed

Customize View

Go to Dashboard -> Locate the “Trend” section -> Click on “Edit View” -> Select your preferred analytics by ticking the analytics options

Export Analytics

Go to Dashboard -> Locate the “Trend” section -> Click on the download icon

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FAQs

How far can I set the timeframe of my analytics?

You can set your analytics to view up to 4 months period

What file formats can I download?

You can download in PNG, or in CSV