Manage Checkout Orders

View Checkout Orders

Checkout Order List is a report that provides information about all orders that’ve been created which came from Checkout Page. On this page you can see detailed information about your orders, such as Amount, Transaction Status, Customer Information, and etc. You may do so by following these simple steps:

1. Log in to DOKU Dashboard, and then access the side navigation bar

2. Select Reports from the menu, then choose Checkout Orders

3. Checkout Orders page will appear, where you can find all the transactions that have been recorded via DOKU Checkout

4. Click Details to view the full order information and transaction history

On the Order Details tab, you can see general information such as transaction amount, transaction status, and customer Information. On the Transaction History tab, you can view the status history of the transaction, which includes every step the customer goes through after selecting a payment method such as payment attempts, success, failure, or expiry.

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Recover Checkout Orders

DOKU offers a Recover Abandoned Cart feature that allows customers to reopen and complete expired orders through a follow-up email up to 3 times. This feature helps increase conversion rates by giving customers a second opportunity to complete their purchase after the original checkout session has expired. You can activate the Recover Abandoned Cart feature by following the steps below:

Precondition

Before enabling this feature, you must first activate the Expired Order status under Checkout Email Notifications. The Expired Order email acts as the entry point for customers to reopen their abandoned orders. For setup instructions, visit Set Up Notifications.

1. Log in to DOKU Dashboard, and then access the side navigation bar

2. Select Settings from the menu

3. Settings page will appear. Under Accept Payments section, select Checkout Appearance

4. Checkout Page Configuration page will appear, then click Expired Settings tab

5. Switch on the toggle for Activate Recover Abandoned Cart

6. Set the Recovery Period:

   • For example, if you set the recovery period to 7 days, customers will be able to recover and complete their abandoned orders within 7 days after the original order has expired

7. Click Save to apply your settings.

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Status

Status	Description
Pending	The order was created, but the customer has not completed payment within the allowed time.
Success	The customer successfully completed the transaction and reached the success result page.
Expired	The order was not paid before the payment due date and has expired.

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FAQ

Why is my order missing in the Checkout Report?

There may be two possible reasons for a missing order:

• The payment request you made was not successful.

• The date filter applied does not match the order's creation date.

What is the “Recovered” column in the Checkout Order Report?

The Recovered column refers to DOKU’s abandoned cart recovery feature. This feature allows merchants to extend the expiry date of an unpaid order. If a customer completes the payment after the original expiry time, DOKU updates the order status to indicate that it was recovered. This helps merchants easily identify which orders were completed through the recovery process.