Create your first Business Account

In this section, you will learn how to unlock all the services and products that DOKU could offer by creating your first DOKU Business Account. The following is a step-by-step guide on how you could create a Business Account.

2. Fill the registration form by entering your full name, business name, business email address, phone number, and password

3. Check the Terms and Conditions and Privacy Policy, then submit the form

4. Verify your account by entering the OTP that was sent to your email address

Create a Sandbox Account (optional)

While DOKU Business Account is used to accept real payments in the production environment, DOKU Sandbox Account is a demo account that you can use to simulate payments in the testing environment. If you are looking to test payments, the following is a step-by-step guide on how you could create a DOKU Sandbox Account.

2. Fill the registration form by entering your full name, business name, business email address, and password

3. Check the Terms and Conditions and Privacy Policy, then submit the form

FAQ

Overview

There are plenty of ways you can manage your Business Account using DOKU Dashboard.

Account Information

You may find plenty of information in DOKU Dashboard that you may not be familiar with. In this section, you will learn all the information that is shown in DOKU Dashboard.

My User Account Information

Your User Account Information can be found on User Profile page.

• Name - The registered name of your User Account.

• Email ID - The registered email address of your User Account.

• Phone Number - The registered phone number of your User Account.

• Account Password - The password that is used to register for your User Account.

My Business Account Information

Your Business Account Information can be found on Business Info page.

• Business ID - The registered ID of your Business Account.

• Business Name - The registered name of your Business entity (e.g., DOKU Private Limited)

My Brand Information

Your Brand Account Information can be found on Business Info page.

• Brand ID (Client ID) - The registered ID of your Brand Account.

• Brand Name - The registered name of your Brand (e.g., DOKU)

• Secret Key - The private credentials of your Brand Account that is used for technical integration.

• DOKU Public Key - The public credentials of your Brand Account by DOKU that is used for technical integration.

• Merchant Public Key - The public credentials of your Brand Account by the Merchant that is used for technical integration.

You can activate services or payment methods in the DOKU Dashboard by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Account section, select Service

6. Click ACTIVATE button.

DOKU (PT Nusa Satu Inti Artha) was established in 2007 and became the first Indonesian-owned electronic payment solutions provider to offer local payment solutions tailored to address merchants' online payment needs.

Accept Payments

No Integration

Web/Mobile Integration

Payouts

Wallet as a Service

Mobile Apps

Configure Settlement Destination

Your settlement report can be sent to you via email, SFTP, or both. You can manage the settlement report settings by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Finance Settings section, select Settlement

5. Click SUBMIT to save, and your settings will be effective for the next settlement batch.

View Settlement Batch Transactions

You can find and view all your settlement reports by following the steps below:

2. Select Reports from the menu, then choose Settlements

4. A pop-up box will appear that displays all the details of the selected settlement report

Resend Settlement Batch Report

If you cannot locate a particular settlement batch report and wish to have the report sent to you again, you can do so by following the steps below:

1. Log in to DOKU Dashboard, and then access the side navigation bar

2. Select Reports from the menu, then choose Settlements

4. The settlement batch report will be sent to you either by email or SFTP, based on your settlement configuration.

Once you have a DOKU Business Account, you can start inviting other members in your business to gain access to the DOKU Dashboard. Inviting users to your Business Account will create a User Account for them without having to create a new Business Account again.

Invite Team Members

You can add users to your team and assign them roles to limit their access to the dashboard. You can invite as many team members as you like to access your DOKU Dashboard by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Team & Security section, select Team Management

6. Complete Google reCAPTCHA, then click SAVE button.

Edit or Remove Team Member

Besides inviting team members, you are also enabled to edit their role or remove them from your team. You can remove or change the role of your team member by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Team & Security section, select Team Management

5. Click trash icon to remove team member, or click pencil icon to change the role of your team member.

Member Roles and Permissions

The following table is a list of all the roles and their permissions:

Activity Type

Status Type

Card Response Code

Overview

In this section, you will learn how to configure the payment methods that you have activated.

Report Types

Export Report

Payment Notification

You can configure your payment notification URL for Direct Debit payment method by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Payment Configuration section, select Direct Debit

1. Direct Debit Settings page will appear, then click CONFIGURE button based on the payment method of your choice

2. A pop-up box will appear where you can set your payment notification URL, then click SAVE.

Add a New Bank Account

You can check and select your settlement bank account by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Account section, select Bank Account

4. Bank Account page will appear, then click ADD ACCOUNT button

6. Fill the bank account information and click SUBMIT button for verification.

Select a Bank Account for Settlement

You can check and select your settlement bank account by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Finance Settings section, select Settlement

4. Settlement Configuration page will appear where you can check Destination Account Number as the selected bank account

5. You may select a different bank account, then click SUBMIT to save

6. The next settlement batch will be directed to the newly selected bank account.

Country BIN

You can filter which countries are allowed for card transactions to be processed by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Payment Configuration section, select Cards

4. Cards Settings page will appear, then click Payment Configuration tab

6. Click Save button to submit

Payment Notification

You can configure your payment notification URL for Cards payment method by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Payment Configuration section, select Cards

4. Cards Settings page will appear, then click Payment Configuration tab

Merchant Prefix Name

You can configure your prefix name for Virtual Account by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Payment Configuration section, select Virtual Account

Payment Notification

You can configure your payment notification URL for Virtual Account by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Payment Configuration section, select Virtual Account

Payment Notification

You can configure your payment notification URL for Convenience Store payment method by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Payment Configuration section, select Convenience Store

4. Convenience Store Settings page will appear, then click CONFIGURE button based on the payment method of your choice

Activating your DOKU Business Account requires you to complete 4 stages as follows:

1. Choose Business Account Type

There are 3 different types of Business Account you can choose from. You are free to choose the Business Account that best suits your business.

2. Submit Business Data

Each type of Business Account has different business data requirements.

Business/Brand Proof Guidelines

Submitting proof of your business's legitimacy is essential to establish trust and ensure compliance with DOKU’s policies. Proof can take three different forms: location, activity, or product. There following are the details for each type of proof:

Additional Requirements for Specified Lines of Business

1. Agriculture

• Requirements: Photos of the farm, crops, equipment or agricultural activities.

1. Charity

• Requirements: Photos of the charity events, beneficiaries, and/or registration certificate.

1. Digital and Game

• Requirements: Screenshots of the platform, game interface, and/or user engagement.

1. Education

• Requirements: Photos of the educational institution, classrooms, students (if applicable), educational activites, and/or accreditation certificate.

1. Event Organizer

• Requirements: Photos of events organized, venues, and promotional materials.

1. Hospitality

• Requirements: Photos of the establishment (hotel, resort, hostel), rooms, and amenities.

1. Logistics

• Requirements: Photos of the warehouse, transportation fleet, and storage facilities.

1. Manufacture

• Requirements: Photos of the manufacturing facility, production line, and products.

1. Transportation

• Requirements: Photos of the vehicles, transportation hubs, and logistics operations.

1. Airlines

• Requirements: Photos of the aircraft fleet, boarding areas, ticketing counters, and airline operations.

Submission Tips

• It is not mandatory to submit photos for each proof type (location, activity, and product/service), but it is highly advisable as it expedites the verification process.

• Location photos cannot be sourced from Google Maps.

• Photos must be clear, well-lit, and sharply focused.

• Screenshots containing text, images, and any details must be visible and readable.

• The submitted proof should directly substantiate the legitimacy of your business within the specified category, aligning with the data provided during business account setup.

3. Upload Documents

The document requirements vary for each Business Account type.

Before you upload and submit the documents for account registration, please ensure that the documents are

1. Readable, not blurry;

2. Uncensored;

3. Not expired; and

4. Owned by the company, the business entity name has to be written on the document.

4. Wait for Account Verification

FAQ

You can update your business data by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Account section, select Business Info

Please note that updating your business data would require us to re-verify your business account. Your new business data may be rejected if you fail to submit all the supporting documents for the change of your business data.

Payment Notification

You can configure your payment notification URL for e-Wallet payment method by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Payment Configuration section, select e-Wallet

1. e-Wallet Settings page will appear, then click CONFIGURE button based on the payment method of your choice

2. A pop-up box will appear where you can set your payment notification URL, then click SAVE.

Overview

In this section, you will learn how to manage your User Account.

Overview

There are two primary cases where companies can use Multi-brand:

1. Multiple Brands under One Entity: This scenario applies to companies operating under a single legal entity while managing multiple distinct brands. For example, consider NULE, a company that owns three separate brands, each catering to different business lines: NULE Education for online courses, NULE Pay for online payments, and NULE Shop for e-commerce.

2. Multiple Branches under One Entity: In this case, a company operates multiple branches, each serving a different geographical location or market segment. For instance, NULE operates as a single school entity with branches in Jakarta, Bali, and Bandung.

Activation

If you have not activated Multi-brand for your business account, you can do so by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Account section, select Business Info

4. Business Info page will appear. Next, ensure that "Brand Information" tab is selected, then click "Add More Brand" button located on the right side of the page

1. A new page will appear where you are required to input the data of your new brand such as

   • Brand Name;

   • Brand Logo (optional);

   • Business Category;

     • Additional documents may need to be uploaded depending on the selected business category

   • Brand Description;

   • Projected TPT & TPV of the Brand;

   • Business Proof; and

   • Website or Social Media Links
2. Agree to DOKU Terms and Conditions and Privacy Policy, then click "Add New Brand" to complete the Multi-brand activation.

Upon a successful Multi-brand activation, the following things will occur:

2. You will gain access to a new Brand Dashboard, and your user account will gain "Admin" role in the new Brand Dashboard.

Although your new brand has been activated, it will undergo a verification process that may take up to 48 hours. During the verification period, your new brand account will not be able to receive settlement of funds until it has been verified. You can monitor the verification process by checking the status of your brand account. The following is a list of brand account status that you may find in the Company Dashboard:

• Draft → Brand account activation form has not been completed

• On Review (Probation) → Brand account has been successfully activated, but it is in the process of verification

• Verified → Brand account has been verified

FAQ

Payment Notification

You can configure your payment notification URL for PayLater payment method by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Payment Configuration section, select PayLater

4. Paylater Settings page will appear, then click CONFIGURE button based on the payment method of your choice

5. A pop-up box will appear where you can set your payment notification URL, then click SAVE.

Features

1. Navigation from one Brand Dashboard to another Brand Dashboard, and from a Brand Dashboard to a Company Dashboard

2. Ability to view transactions of all the registered brands

3. Ability to assign and manage team members for each brand

4. Add more new brands to your business account

Dashboard Navigation

You can navigate from a Brand Dashboard to a Company Dashboard or vice versa by following the steps below:

2. Click the ellipsis icon next to your brand name

3. Select the dashboard that you would like to acccess.

View Transactions

You can view transactions from all of your registered brands by following the steps below:

2. Access your Company Dashboard

3. Select Reports from the menu, then choose Transactions

4. Transactions page will appear where you can view transactions for all of your registered brands. You can also filter to view transactions for certain brands only.

Manage Team Members

You can manage team members for all of your registered brands by following the steps below:

2. Access your Company Dashboard

3. Select Team Management from the menu

4. Team Management page will appear, then click Invite Team Member button

5. Enter your team member's email address , select the designated brand account and assign the appropriate role

6. Complete Google reCAPTCHA, then click SAVE button.

Add More Brands

You can add more brands for your business account by following the steps below:

2. Access your Company Dashboard

3. Select Brand List from the menu

4. Brand List page will appear, then click Add New Brand button

5. Brand registration form will appear where you are required to input the data of your new brand such as

   • Brand Name;

   • Brand Logo (optional);

   • Business Category;

   • Additional documents may need to be uploaded depending on the selected business category

   • Brand Description;

   • Projected TPT & TPV of the Brand;

   • Business Proof; and

   • Website or Social Media Links

1. Agree to DOKU Terms and Conditions and Privacy Policy, then click "Add New Brand" to add a new brand.

FAQ

2-Step Verification adds an extra layer of security to your account, ensuring that only authorized users can access and manage sensitive account information. By requiring two forms of authentication before entering DOKU Dashboard, this feature significantly reduces the risk of unauthorized access and fraudulent transactions, giving you peace of mind while conducting business online.

Activation

You can activate 2-Step Verification for your account by following the steps below:

2. Click the ellipsis icon next to your user name from the menu, and then select Profile in the pop-up box

3. On User Profile page, click “Enable 2-Step Verification” under 2-Step Verification section
4. A pop-up will appear, then enter a 6-digit verification code (OTP) that was sent by email
5. Upon a successful verification, a pop-up will appear, where you are required to create a 6-digit PIN for your account. PIN will be used to verify you before any critical changes are to be made
6. Confirm your PIN to enable 2-Step Verification
7. 2-Step Verification has been enabled

You can add other authentication methods such as SMS, where verification code will be sent to your phone number, and Authenticator App, where verification code will be verified based on the verification code that was generated from apps such as Google Authenticator, Microsoft Authenticator, and other authenticator apps.

Login

Once you have 2-Step Verification enabled, you will be required to enter your email and password as well as a verification code before successfully logging in to DOKU Dashboard. The following flow illustrates how you will be asked for a verification code upon login:

2. A pop-up will appear, where you can select your choice of 2-Step Verification based on the authentication method that you have enabled
3. After selecting an authentication method, enter a 6-digit verification code according to your selection of authentication method
4. Upon a successful code verification, you will redirected to the home page of DOKU Dashboard

Security Check Events

Security check events refer to situations where DOKU prompt users to verify their identity by entering their PIN before proceeding with a particular action or accessing certain information. One example of a security check event is deactivating a service. The following flow illustrates how you will be asked for a PIN upon deactivating a service:

2. Settings page will appear. Under Account section, select Service

3. Service page will appear, then select a service to deactivate (for instance, Virtual Account) and click the “Deactivate” button

4. A confirmation box will appear, click “Deactivate” button once again to confirm service deactivation
5. A pop-up box will appear, where you are required to enter your PIN before you can proceed to deactivate the service you selected
6. An invalid PIN verification will prevent you from deactivating the service
7. Upon a successful PIN verification, the service will be deactivated and removed from the service list

Member Activation Request

In order to thoroughly protect your business account, it is recommended that all team members have 2-Step Verification active. You can request other members to activate their 2-Step Verification by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Team & Security section, select Team Management

4. On Team Management page, select a member to request 2-Step Verification by clicking the edit icon on the right side of the page
5. A pop-up box will appear, then click "Request 2-Step Verification" button located next to the Security column
6. An email notification will be received by the team member that you selected for 2-Step Verification request

Upon the team member's next login attempt, the team member will be prompted to enable 2-Step Verification for their account before successfully logging in to DOKU Dashboard.

FAQ

You can change your DOKU Dashboard password by following the steps below:

2. Click the ellipsis icon next to your user name from the menu, and then select Profile in the pop-up box

4. Enter your current password, your new password, and then click SAVE

1. You can log in with your new password.

Create Single Payment Link

Create Multiple Payment Link

Bulk Payment Link

By uploading an XLSX file, the system automatically generates payment links, streamlining the workflow for merchants.

Suggested Articles:

Overview

Payment Link helps you to accept payments by simply creating and sharing a link to customers via email, messenger, social media, or any online platform — no website or coding required. Payment Link can be created on web (DOKU Dashboard), mobile app (Juragan DOKU), WhatsApp, and API.

Use Cases

Types

Single Payment Link The Single Payment Link is like a digital invoice that accepts only one payment per link. It's perfect for sending invoices to specific customers.

Multiple Payment Link The Multiple Payment Link allows you to collect several payments using the same link. It's great for businesses selling products or services to multiple customers in one go.

Status

Features

Customizable Order Details

Amount & Description: Simplify the process by requiring users to input just the amount and a description. Ideal for freelancers and service providers who don't need detailed item names.

Product Items: For businesses that require detailed invoices, this option allows users to include item names, quantities, and prices.

Accept Any Amount: A flexible option that lets customers input their preferred amount, perfect for fundraising and effortless contributions.

Customizable Customer Details

Collect Customer Information: Merchants can specify the information customers need to input, such as name, email, telephone number, and address.

Select Customer: Merchants can choose registered customers or add new customer data, making it ideal for invoicing or billing.

Multiple Payments

The Multiple Payment Link feature enables merchants to accept multiple payments using the same link. This is perfect for selling products or services that involve multiple customers. Merchants can set payment limits per link, or allow unlimited transactions.

Partial Payments

DOKU's Payment Link now supports partial payments, allowing customers to make multiple payments using a single Payment Link. Merchants can also set a minimum payment amount to ensure transactions meet a specific threshold.

Custom Link

Merchants gain the flexibility to personalize payment links with custom URLs, providing a unique and branded payment experience.

Custom Field

As a merchant, you can manage which custom fields you want to display through the dashboard. Once configured, the custom fields you've specified will appear in the payment link that is sent to your customer.

Success Page URL

The Success Page URL feature seamlessly redirects customers to a designated URL after they successfully complete a payment, enhancing the overall user experience.

Adjustable Items Quantity

Merchants can exercise control by defining the quantity of items customers can order, with the option to set minimum and maximum limits per transaction.

Bulk Payment Links

DOKU simplifies the process of creating multiple payment links with the Bulk Payment Links feature. By uploading an XLSX file, the system automatically generates payment links, streamlining the workflow for merchants.

Efficiently generate and manage bulk Payment Links on the Dashboard to save time and streamline the process.

Workflow

Step 1: Download XLSX template

1. Go to DOKU Dashboard > Accept Payments > Payment Link > Bulk Payment Link > click 'Import XLSX'
2. Download the template based on the Order Details you want to use: 'Amount & Description' or 'Include Product Information'

Step 2: Add payment details in the file

The essential details for generating Payment Links are included in the XLSX file. Below are the necessary fields for creating a bulk file:

Step 3: Upload bulk file on DOKU Dashboard

To upload a bulk file:

1. Go to DOKU Dashboard > Accept Payments > Payment Link > Bulk Payment Link > click 'Import XLSX'

2. In the pop-up, drag and drop the file or click 'select from your computer" to select from your system.
3. After the upload is successful, the bulk upload will have the status 'Processing'

Step 4: Awaiting Bulk Processing

You need to wait for about 5 minutes until the status of the upload changes to SUCCESS or FAILED.

There are several reasons why your bulk upload fails:

Resend Email Notification

You can resend email notification by clicking 'Option' icon, then click 'Send Email Notification'.

Export Payment Link List

Export the Payment Link List by clicking the 'Download' icon as shown in the image below.

Overview

e-Katalog is a web builder that allows merchants to create and manage online catalogs. This allows your customers to shop and browse your products easily. e-Katalog provides a comprehensive suite of tools and services designed to facilitate the entire process of setting up, managing, and scaling an online store.

Here’s how e-Katalog can help merchants who want to sell online without a website:

1. Easy Store Setup: e-Katalog offers a user-friendly interface that allows merchants to set up an online store quickly and easily, even without technical expertise.

2. Hosted Solution: e-Katalog is a hosted platform, which means it takes care of hosting your online store. Merchants do not need to worry about managing servers, security updates, or technical aspects related to hosting.

3. Integrated Payment Processing: e-Katalog provides built-in payment processing options, allowing merchants to accept payments from customers via cards, bank transfer, and other payment methods. This simplifies the checkout process for customers and ensures secure transactions.

Features

The following is the list of features that you can do with e-Katalog:

1. Build your online catalog within minutes - No code or integration is needed

2. Easily showcase your product through social media - Reach your potential customer easily through a copy link product feature and share it

3. Shipping with your preferred third party logistic - We provide your customer with various 3PL like JnT, SiCepat, JNE, Tiki, and many more to ship your product

4. Automatically receive success payment notification - Your customer will be notified for every single transaction process via email

In summary, e-Katalog enables merchants to set up and run an online store efficiently, providing all the necessary tools and features to sell products online without needing to develop or maintain a separate website infrastructure. It’s particularly beneficial for entrepreneurs and small businesses looking to establish a professional online presence and start selling quickly.

Overview

QRIS (Quick Response Code Indonesian Standard) is a standardized QR code payment method that is introduced by Bank Indonesia to simplify digital payments across various payment service providers (PSPs), banks, and merchants in Indonesia. QRIS aims to streamline the process of accepting payments and enhance interoperability between different payment systems. Customers can make payments with QRIS by scanning or uploading the QRIS image that is generated by the merchant using e-Wallet apps (DOKU e-Wallet, OVO, ShopeePay, GoPay, etc.) or mobile banking apps that support QRIS.

QRIS Types

Dynamic QRIS

• Variable Information: A dynamic QRIS code can contain variable information that changes for each transaction.

• Transaction-Specific: It can include details such as the transaction amount, order details, or a unique transaction identifier.

• Greater Flexibility: The QR code adapts based on the transaction context, making it suitable for scenarios where transaction details need to be customized for each payment.

• Use Case: Dynamic QRIS codes are commonly used in scenarios like online shopping carts, invoice payments, or where the transaction amount or details need to be specified dynamically.

Static QRIS

• Fixed QR Code: A static QRIS code contains fixed information that does not change.

• Merchant-Specific: It typically represents a specific merchant and their payment details (such as merchant ID or account number).

• Limited Flexibility: Once generated, the QR code remains the same for every transaction and does not adapt based on the transaction details.

• Use Case: Static QRIS codes are suitable for merchants who have a fixed set of products or services with consistent pricing. They are convenient for small businesses or vendors who do not require dynamic pricing or invoice details.

The key difference between static QRIS and dynamic QRIS lies in the flexibility and variability of the information they encode. Static QRIS codes are fixed and unchanged, typically representing a merchant's payment details. Dynamic QRIS codes, on the other hand, can include transaction-specific information and adjust according to the transaction context, offering more flexibility for various payment scenarios.

Activation

You can activate QRIS in the DOKU Dashboard by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Account section, select Service

6. Click ACTIVATE button.

FAQ

DOKU Checkout is an API that enables you to use DOKU-hosted payment page that can either be redirected or embedded to your website. This is the easiest and the quickest method to integrate with DOKU as you are not required to build your own payment page.

Features

Sort Payment Method

You can sort as well as show/hide payment methods that you have activated for your Business Account. You may do so by following these simple steps:

2. Select Settings from the menu

3. Settings page will appear. Under Accept Payments section, select Checkout Appearance

5. Click Save button to save your configuration

Customize Interface

2. Select Settings from the menu

3. Settings page will appear. Under Accept Payments section, select Checkout Appearance

5. Click Save button to save your configuration

Set Up Expiry Time

2. Select Settings from the menu

3. Settings page will appear. Under Accept Payments section, select Checkout Appearance

5. Click Save button to save your configuration

Do you want to customize your own payment page? DOKU provides REST API that you can use to directly integrate with us. We provide code library in various programming languages to help you integrate.

With Direct API, you are enabled to create customized payment flows and integrate them directly into your website while still adhering to security and compliance standards. The following are some benefits of integrating with Direct API:

1. Brand Consistency:

   • Merchants can maintain a consistent brand experience throughout the entire customer journey, including the checkout process. Customization allows for the incorporation of brand colors, logos, and styles, reinforcing brand identity.

2. Seamless User Experience:

   • Integration directly into the website ensures a seamless user experience. Customers stay on the merchant's site from product selection to payment confirmation, reducing friction and potential drop-offs in the conversion funnel.

3. Flexibility and Customization:

   • Developers have the flexibility to design and implement payment flows that align with the specific requirements of the business. Customization extends to the layout, user interface elements, and user interactions during the payment process.

4. Control Over User Interface:

   • Merchants and developers have complete control over the look and feel of the payment interface. This control is valuable for creating user-friendly and intuitive payment forms, optimizing the checkout process for increased conversions.

5. Security Compliance:

   • DOKU handles the complexities of security compliance, especially compliance with the Payment Card Industry Data Security Standard (PCI DSS). By using DOKUs APIs, merchants can ensure that sensitive payment information is handled securely without having to manage intricate security requirements themselves.

6. Scalability:

   • DOKU's infrastructure is designed for scalability. Merchants can handle growing transaction volumes without worrying about the technical challenges associated with scaling payment processing capabilities.

With the growing technology, there are various technology stacks that you can choose to build your system. We understand that you have your own preferences. Therefore, we provide you the integration tools that you need. Simply choose the integration process that suited your needs:

• e-Commerce Platform
• Plugins

Shopify is an e-Commerce platform that helps merchants to create and manage online stores without the need of extensive technical knowledge. Shopify is suitable for a wide range of businesses, from small startups to large enterprises. It caters to various industries and allows users to sell physical products, digital goods, and services.

Before you integrate your Shopify Store with DOKU, make sure that you have completed the following requirements:

1. Confirm Your Store Domain, and click Confirm button to proceed

1. You will be redirected to Payment Settings on Shopify Admin Dashboard. This indicates that your Shopify store has been connected to DOKU Payment App

1. Click Activate DOKU Payment button to start accepting payments with DOKU. You can also tick/untick for test mode for each payment method icon in your store.

1. Set up the following notification URL for each of the payment method that you have activated.

https://api.doku.com/middle/v2/shopify/notify

You can test payments with your Shopify store by following the steps below:

1. Under payment settings page, go to Settings > Payment.

2. Click Manage button on DOKU Payment App

3. Under the DOKU Payment App details, tick the Enable Test Mode option

4. Click Save button

5. Go to your Store view

6. Check out a product and try to complete the process

7. Select DOKU Payment as the payment method

1. You will be redirected to DOKU Checkout page to complete the payment

1. Upon payment completion with DOKU Sandbox simulator, redirect back to your store. Payment is now completed, and your order is confirmed.

If you have successfully connected your Shopify store with DOKU Payment App, you can go live by following the steps below:

1. Log in to your Shopify Store account.

2. Go to Settings > Payments and click Edit button under DOKU Payment.

3. Make sure to uncheck the Test Mode.

4. Click Save to start accepting payments with DOKU using Shopify

Overview

Virtual Terminal by DOKU is a feature that allows businesses to accept payments over the phone, through email, or in person without needing a physical card reader or a traditional point-of-sale (POS) system. Here’s how it works and what it offers:

1. Accept Payments Anywhere: With DOKU's virtual terminal, businesses can securely process payments from customers who provide their card details over the phone or through email invoices.

2. Keyed-in Transactions: Merchants can manually enter credit card information into DOKU Dashboard or through an integrated system, allowing for flexibility in accepting payments without requiring customers to physically present their cards.

3. Secure Handling of Payments: DOKU ensures that all transactions processed through the virtual terminal are secure and compliant with Payment Card Industry Data Security Standard (PCI DSS) requirements, minimizing the risk of fraud or unauthorized access to cardholder data.

4. Flexibility for Various Business Types: This feature is particularly useful for businesses that operate in industries such as professional services, where remote payment processing is common and a physical card reader may not be feasible or necessary.

Virtual Terminal expands payment acceptance options for businesses beyond traditional online transactions, offering a convenient and secure way to process payments remotely or in person without requiring specialized hardware.

FAQ

Requirements

Before you integrate your WordPress website with DOKU, make sure that you have fulfilled the following requirements:

3. WordPress 5.6 or higher. This plugin is tested with Wordpress 6.7.2

4. WooCommerce 4.9.0 or higher. This plugin is tested with WooCommerce v8.0.0

5. PHP v5.6 or higher

6. MySQL v5.6 or higher

Integration Guide

Step 1: Install DOKU Plugin on WooCommerce

1. Install DOKU payment from our WordPress plugin store or under Plugins menu > Add New Plugin in your WordPress dashboard

2. Go to Plugins page, and activate DOKU Payment

Step 2: Configure DOKU Payment in WooCommerce

1. Go to WooCommerce (in sidebar) > Settings > Payments tab.

2. Make sure DOKU-Checkout and DOKU General-Configuration are enable and click Manage on DOKU General-Configuration.

3. Fill in the fields:

   • Tick Enable DOKU

   • Choose Sandbox (for testing) or Production (for live payments).

   • Client ID and Secret Key (from your DOKU Dashboard).

   • Set the Expiry Time for payment sessions (in minutes).

Step 3: Configure Payment Notification on DOKU Dashboard

1. Log in to your DOKU Dashboard
2. Navigate to Settings > Payments Settings

3. Configure the payment methods you wish to accept, and for each channel, click Configure

4. Copy the Notification URL from the WooCommerce settings(DOKU-General Configuration) and paste it into the corresponding payment channel settings in your DOKU Dashboard

This also applies to QRIS Notification URL. You may do so by going to QR Payment page under Payment Settings section

Error Log

​Error log or doku_log is useful to help simplify the process of checking if an issue occurs related to the payment process using the DOKU Plugin. If there are problems or problems using the plugin, you can contact our team by sending this doku_log file. doku_log will record all transaction processes from any payment method by date.

1. Open your WooCommerce_dir directory on your store's webserver.

2. Create folder doku_log in your directory store's, so plugin will automatically track log in your store's webserver.

3. Then check doku_log and open file in your store's webserver.

4. You will see doku log file by date.

5. And you can download the file.

6. If an issue occurs, you can send this doku_log file to the team to make it easier to find the cause of the issue.

FAQ

Bank Transfer (Virtual Account)

Cards