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Create Account

Create a Business Account

In this section, you will learn how to become a DOKU merchant by creating your first DOKU Business Account. The following is a step-by-step guide on how you could create a Business Account:

Fill the registration form by entering your full name, business name, business email address, phone number, and password
Review and agree to the Terms and Conditions and Privacy Policy, then submit the form
Verify your account by entering the OTP that was sent to your email address

Create a Sandbox Account

While DOKU Business Account is used to accept real payments in the live environment, DOKU Sandbox Account is a demo account that you can use to simulate payments in the testing environment. If you are looking to test payments and explore our services and products, the following is a step-by-step guide on how you could create a DOKU Sandbox Account:

Fill the registration form by entering your full name, business name, business email address, and password
Review and agree to the Terms and Conditions and Privacy Policy, then submit the form

FAQ

I did not receive any OTP during registration. What should I do?

You can troubleshoot this issue in two ways:

The OTP may not have been successfully sent due to an invalid email address entered during registration. Please ensure that the email address you provided is correct and capable of receiving emails from outside your organization.
The email might be inside your Spam folder. Please ensure that you have checked your Spam folder.

What is the difference between a User Account and a Business Account?

A Business Account represents your company as a whole, while a User Account represents an individual member within your company. A single Business Account can have multiple User Accounts, depending on how many members are needed to manage your business operations.

Activate Services

Enable the services offered by DOKU

You can activate services and products offered by DOKU for your business by following the steps below:

Select Settings from the menu
Settings page will appear. Under Account section, select Service
On Service page, click ADD SERVICE
Select the service you would like to activate
Click ACTIVATE.

FAQ

Custom Settlement

Split Settlement

Split Settlement is a feature designed to streamline and automate the distribution of funds among multiple stakeholders within your business ecosystem. This service ensures accurate and transparent financial transactions by allowing you to split settlements based on predefined rules.

Key Features

Rule-based Splitting: Define rules to automatically distribute funds among various recipients.
Real-time Settlements: Enjoy the convenience of instantaneous fund transfers as transactions occur.
Customizable Thresholds: Set specific criteria for splitting funds, ensuring flexibility in financial management.

Use Cases

Marketplace Platforms: Easily distribute payments to multiple sellers in online marketplaces.
Aggregator Services: Streamline revenue sharing among service providers and partners.
Franchise Businesses: Facilitate automatic revenue distribution among franchisees.

Please refer to our API Reference on how to implement Split Settlement feature for your business account.

Hold and Release

The Hold and Release feature provides you with control over payment disbursements by allowing you to temporarily hold funds and release them based on your business requirements. This feature enhances security and reduces the risk of unauthorized transactions.

Key Features

Manual Control: Manually review and approve transactions before funds are released.
Fraud Prevention: Mitigate the risk of fraudulent activities by implementing additional verification steps.
Customizable Hold Periods: Define specific time frames for holding funds based on your business needs.

Use Cases

Risk Management: Minimize financial risks by manually reviewing high-value transactions.
Fraud Prevention: Implement additional security measures to protect against unauthorized transactions.
Regulatory Compliance: Ensure compliance with industry regulations by controlling fund releases.

Please refer to our API Reference on how to implement Hold and Release feature for your business account.

Custom Settlement Report

Custom Settlement Report feature empowers you with comprehensive control over your financial data. Generate customized reports tailored to your specific business needs, providing insights into transaction details, fees, and settlement timelines.

Key Features

Flexible Reporting: Create reports based on selected parameters such as time range, transaction types, and more.
Export Options: Download reports in various formats, including CSV and PDF, for seamless integration with your financial systems.
Transaction Details: Gain granular insights into each transaction for enhanced financial analysis.

Use Cases

Financial Analysis: Analyze transaction data to make informed business decisions.
Accounting Integration: Seamlessly integrate settlement data into your accounting software.
Regulatory Compliance: Generate reports for compliance purposes and audits.

Please refer to our API Reference on how to implement Custom Settlement Report for your business account.

Hold and Release

Hold and Release feature provides you with control over payment disbursements by allowing you to temporarily hold funds and release them based on your business requirements. This feature enhances security and reduces the risk of unauthorized transactions.

Key Features

Manual Control: Manually review and approve transactions before funds are released.
Fraud Prevention: Mitigate the risk of fraudulent activities by implementing additional verification steps.
Customizable Hold Periods: Define specific time frames for holding funds based on your business needs.

Use Cases

Risk Management: Minimize financial risks by manually reviewing high-value transactions.
Fraud Prevention: Implement additional security measures to protect against unauthorized transactions.
Regulatory Compliance: Ensure compliance with industry regulations by controlling fund releases.

Custom Report

Key Features

Flexible Reporting: Create reports based on selected parameters such as time range, transaction types, and more.
Resend Report: Resend your settlement batch reports for seamless integration with your financial systems.
Transaction Details: Gain granular insights into each transaction for enhanced financial analysis.

Use Cases

Financial Analysis: Analyze transaction data to make informed business decisions.
Accounting Integration: Seamlessly integrate settlement data into your accounting software.
Regulatory Compliance: Generate reports for compliance purposes and audits.

Please refer to our API Reference on how to implement Custom Settlement Report for your business account.

Refund

DOKU processes transaction refunds only upon Merchant request. Refunds can be either full or partial, depending on your request. Important: Regardless of the refund amount, the Merchant remains responsible for the transaction fee, unless otherwise arranged with the Customer.

Refund for Non-Card Transactions

To request a refund for Non-Card transactions:

Submit a support ticket or send an email to [email protected]
Provide the following details:
1. Brand ID
2. Invoice Number
3. Transaction Date
4. Transaction Amount
5. Customer's Bank Account Details
6. Refund Amount (Full or Partial)

Ensure all information is accurate to avoid delays in refund processing.

Refund for Card Transactions

You can submit a request to refund Card transactions by following the steps below:

Log in to DOKU Dashboard, and then access the side navigation bar
Select Reports from the menu, then choose Transactions
Transactions Report page will appear, then click the transaction's row to open its details
Click Refund Payment
Enter the amount to refund
The refund can be full or partial, depending on your preference.
Click Refund to process the refund.

Important:
Refunds are only available for settled transactions.
Transactions involved in disputes cannot be refunded through the Dashboard.
Partial refunds reduce the original transaction amount but keep the original transaction record intact.

Best Practices

Always verify the transaction status before initiating a refund.
Inform customers promptly once the refund has been processed.
Allow up to 7-14 business days for Card refunds to reflect on the customer's account, depending on the issuing bank.
Use secure communication channels when submitting bank account information for Non-Card refunds.
Keep internal records of refund requests for audit and reconciliation purposes.

FAQ

How long does a Card refund take to complete?

Refunds typically take between 7–14 business days to be reflected on the customer's credit or debit card, depending on their issuing bank.

Can I cancel a refund request?

No. Once a refund is processed, it cannot be canceled. Please verify all details before submitting a refund request.

Dispute

Dispute occurs when you have received the funds of the transactions, but could not find the transaction record in the transaction report. Merchants with direct settlement transactions can manage disputed transactions directly with the DOKU Dashboard.

Submit Dispute Request

Log in to DOKU Dashboard, and then access the side navigation bar
Select Reports from the menu, then choose Dispute
Dispute page will appear, then click Add button and fill in all required fields on the dispute request data you want to submit, then click Submit button
You can check the dispute request data on this page and monitor the status with the definition below:
- In Process = It is on checking process by DOKU system
- Open = It is waiting to be followed up by the role with checker access, Admin or Finance.
- Close = It has been successfully followed up by the role with checker access. Admin or Finance, and you can find the record now in the transaction report
- Rejected = It has been rejected by the DOKU system as the stated reason.

Follow Up Dispute Request

Log in to DOKU Dashboard, and then access the side navigation bar
Select Reports from the menu, then choose Dispute
Dispute page will appear, then review any record with Open status. If it is already as expected and you want to proceed, then click the Follow Up button
If it is successful, the status will be updated to Close and you can now find the transaction in your transaction report.

Manage Reports

View and download reports for transactions, settlements, and more

Report Types

Settlement Report

Configure Settlement Recipients

Your settlement report can be sent to you via email, SFTP, or both. You can manage the settlement report settings by following the steps below:

Select Settings from the menu
Settings page will appear. Under Finance Settings section, select Settlement
Settlement Settings page will appear where you can either choose to receive the settlement report by email, SFTP, or both by ticking the options under Settlement Report Notification
Click SUBMIT to save, and your settings will be effective for the next settlement batch.

Your settlement report is sent to you automatically every time a settlement takes place. You are not required to retrieve the settlement report from the dashboard.

View Settlement Batch Transactions

You can find and view all your settlement reports by following the steps below:

Select Reports from the menu, then choose Settlements
Settlement Report page will appear, then click the ellipsis icon based on your choice of settlement batch, and select Detail
A pop-up box will appear that displays all the details of the selected settlement report

Resend Settlement Batch Report

If you cannot locate a particular settlement batch report and wish to have the report sent to you again, you can do so by following the steps below:

Select Reports from the menu, then choose Settlements
Settlement Report page will appear, then click the ellipsis icon based on your choice of settlement batch, and select Resend Report
The settlement batch report will be sent to you either by email or SFTP, based on your settlement configuration.

FAQ

I still have not received my settlement report. What should I do?

You will only receive your settlement report when a settlement takes place. If you cannot find your settlement report in your inbox or SFTP folder, you can resend your settlement report by following the steps below:

Select Reports from the menu, then choose Settlements
Settlement Report page will appear, then click the ellipsis icon based on your choice of settlement batch, and select Resend Report
The settlement batch report will be sent to you either by email or SFTP, based on your settlement configuration.

What is the difference between Settlement Report and Transaction Report?

A Transaction Report provides a complete record of all transactions, including those that are successful, pending, failed, or expired.

In contrast, a Settlement Report includes only successful transactions — meaning the transactions listed have been fully processed, and the corresponding funds have been received and settled into the merchant’s bank account.

For financial reporting and reconciliation purposes, merchants are strongly advised to refer primarily to the Settlement Report.

Manage Customers

View customer data and manage transaction-related interactions

Add Customers

You can populate your Customers database by following the steps below:

Log in to DOKU Dashboard, and then access the side navigation bar
Select Customers from the menu
Customers page will appear, then one of the following options:
- Create Customer: to add a single customer manually.
- Import Sheet: to upload customers in bulk via CSV template.

Create a Single Customer

To create a customer manually:

Click Create Customer
Fill in the following fields:
- Full Name (mandatory): Customer's complete name
- Email: Customer's email address
- Phone Number: Customer’s phone number, including country code
- Country: Select the customer's country
- Birthday: Customer's date of birth (format: DD-MM-YYYY)
- Street Address: Full address (e.g., street name, number, and area)
- State: Province or state
- City: City where the customer is located
- Postal Code: Area postal code
- Company Name (optional): If the customer represents a business
- Reference ID (optional): Internal ID used to track the customer
- Label (optional): Tags to categorize customers (you can assign multiple labels)
Click Save to create the customer profile.

Notes:
The Full Name field is mandatory and cannot be left empty.
Ensure data accuracy to avoid issues during future transactions or communications.

Create Customers in Bulk

To import customers using a CSV file:

Click Import Sheet on the Customers page
Download the provided CSV template
Fill in the customer data according to the template instructions
Upload the completed file
Submit the file for processing.

Notes:
Verify the formatting before uploading to prevent errors.
Large imports may take a few minutes to process.

Edit Customers

You can populate your Customers database by following the steps below:

Log in to DOKU Dashboard, and then access the side navigation bar
Select Customers from the menu
Customers page will appear, then search for and select the customer you wish to edit by clicking the Edit icon
Update the necessary fields
Click Save Customer to apply the changes.

Company Dashboard

Features

By activating Multi-brand, you will gain access to the Company Dashboard. Company Dashboard has the following features:

Navigation from one Brand Dashboard to another Brand Dashboard, and from a Brand Dashboard to a Company Dashboard
Ability to view transactions of all the registered brands
Ability to assign and manage team members for each brand
Add more new brands to your business account

You can navigate from a Brand Dashboard to a Company Dashboard or vice versa by following the steps below:

Log in to DOKU Dashboard, and then access the side navigation bar
Click the ellipsis icon next to your brand name
Select the dashboard that you would like to acccess.

Company Dashboard has 'Company' text next to your business name, while Brand Dashboard only contains your brand name.

View Transactions

You can view transactions from all of your registered brands by following the steps below:

Log in to DOKU Dashboard, and then access the side navigation bar
Access your Company Dashboard
Select Reports from the menu, then choose Transactions
Transactions page will appear where you can view transactions for all of your registered brands. You can also filter to view transactions for certain brands only.

Manage Team Members

You can manage team members for all of your registered brands by following the steps below:

Log in to DOKU Dashboard, and then access the side navigation bar
Access your Company Dashboard
Select Team Management from the menu
Team Management page will appear, then click Invite Team Member button
Enter your team member's email address , select the designated brand account and assign the appropriate role
Complete Google reCAPTCHA, then click SAVE button.

You can only invite other team members as a Company Admin.

Add More Brands

You can add more brands for your business account by following the steps below:

Log in to DOKU Dashboard, and then access the side navigation bar
Access your Company Dashboard
Select Brand List from the menu
Brand List page will appear, then click Add New Brand button
Brand registration form will appear where you are required to input the data of your new brand such as
- Brand Name;
- Brand Logo (optional);
- Business Category;
- Additional documents may need to be uploaded depending on the selected business category
- Brand Description;
- Projected TPT & TPV of the Brand;
- Business Proof; and
- Website or Social Media Links

Agree to DOKU Terms and Conditions and Privacy Policy, then click "Add New Brand" to add a new brand.

FAQ

What roles are available in a Company Dashboard?

Unlike a Brand Dashboard, there are only two roles in a Company Dashboard. The following are those two roles and their capabilities:

Company Admin
- Have access to transaction report page
- Can add new brands
- Can manage team members for all of the registered brands
Company Operation:
- Have access to transaction report page

Update Business Data

Edit your company profile, documents, and contact information

You can update your business data by following the steps below:

Log in to DOKU Dashboard, and then access the side navigation bar
Select Settings from the menu
Settings page will appear. Under Account section, select Business Info
Business Info page will appear where you can update your company data, business representative data, brand data, as well as upload the company's latest legal documents.

Updating your business data would require us to re-verify your business account. Your new business data may be rejected if you fail to submit all the supporting documents for the change of your business data

FAQ

Why has my business account been suspended?

Your business account may be suspended due to a violation of the DOKU Terms of Services. If your business account is suspended, DOKU will notify you by email and provide a reason for the account suspension.

Please be sure to review DOKU Terms and Conditions prior to using our services.

How do I know that my data is still being verified?

You will see a yellow banner below your selected data tab that says that your data is being verified. You can view the data changes as well by clicking "View Data Changes" button.

How do I know that my data has been rejected?

You will see a red banner below your selected data tab that says that your data was rejected. You can view the rejected notes and the specific data that needs to be revised.

Can I submit the same data that was previously rejected?

Yes, if you persist that your data is correct, you can resubmit the same data for our risk team to reverify.

Can I submit a new data while my data is being verified?

Yes, if you wish to revise your data, you can submit the new data for our risk team to verify. Please ensure the approval ID is different from the previous one in the yellow banner below your selected data tab.

My file/document is failed to be uploaded. What should I do?

Your file might fail to be uploaded due to the following reasons:

The file format is invalid
The file size is too big
The file is corrupted

Please ensure that your documents follow the below rules.

The file format is either PDF, PNG, JPG, or JPEG
The file size less than 15 MB
The file can be accessed and opened

Manage User Account

Update your personal account details and security settings

Overview

In this section, you will learn how to manage your User Account.

My User Account Information

Your User Account Information can be found on User Profile page.

Name - The registered name of your User Account.
Email ID - The registered email address of your User Account.
Phone Number - The registered phone number of your User Account.
Account Password - The password that is used to register for your User Account.
Role - The assigned user role within your Business Account (e.g., Admin, Finance, Operation, IT, or Customer Service).
Referral Code - A unique referral code that you can share with others to invite them to DOKU.

FAQ

What is the role of my User Account?

You can find the role of your user account by following the steps below:

The role of your user account can be found at the bottom of the navigation bar, below your user name.

How to use referral code?

The referral code box can be found at the bottom of the registration page.

Can I deactivate or delete my User Account?

Yes, you are free to delete your User Account without needing assistance from us. However, please note that only the User Account can be deleted — not the Business Account. It’s also important to note that DOKU does not charge any fees for maintaining an active account. Fees are only applied to successful transactions.

How to delete my User Account?

If you wish to stop using DOKU services, you can delete your user account from DOKU Dashboard. Please note that deleting your account will remove all of your user data permanently and it cannot be recovered. You will also completely lose your access from the DOKU Dashboard.

You can delete your DOKU Dashboard account by following the steps below:

Click the ellipsis icon next to your user name from the menu, and then select Profile in the pop-up box
User Profile page will appear, then scroll down to the Delete Account section
Click Delete Account, then enter your PIN or an OTP to confirm account deletion.

Deleting your user account will not delete your business account.

Change Password

You can change your DOKU Dashboard password by following the steps below:

Click the ellipsis icon next to your user name from the menu, and then select Profile in the pop-up box
User Profile page will appear, scroll down to the Change Password section, and then click Change Password
Enter your current password and your new password

You can't use the same previous passwords twice. The password must be at least 8 characters long with at least 1 uppercase, 1 lowercase, and 1 number.

Click Change Password once again to confirm your new password
You can now log in with your new password.

FAQ

Accept Payments

No-Integration Products

Accept payments fast and easy without any technical integration

Manage Payment Link

View Status

Customize Checkout Page

Customize the interface of your DOKU Checkout page

Sort Payment Method

You can sort as well as show/hide payment methods that you have activated for your Business Account. You may do so by following these simple steps:

Log in to DOKU Dashboard, and then access the side navigation bar
Select Settings from the menu
Settings page will appear. Under Accept Payments section, select Checkout Appearance
Checkout Page Configuration page will appear, then click Payment Method Settings tab where you can sort the payment methods by dragging the payment method to the desired order, and show/hide the payment methods by ticking or unticking the payment method
Click Save button to save your configuration

Customize Interface

Log in to DOKU Dashboard, and then access the side navigation bar
Select Settings from the menu
Settings page will appear. Under Accept Payments section, select Checkout Appearance
Checkout Page Configuration page will appear, then click Interface Settings tab where you will find several options for customizing the look and feel of your checkout page, including the ability to add your logo and change the background color that fits your brand
Click Save button to save your configuration

e-Katalog

Showcase your products with an online catalog

Introduction

e-Katalog enables merchants to create a digital storefront without requiring integration, technical development, or the need to maintain separate website infrastructure. With e-Katalog, merchants can easily showcase their products, manage inventory, and accept payments through DOKU’s secure payment gateway.

It is an ideal solution for entrepreneurs and small businesses seeking to quickly establish a professional online presence and start selling.

Key Features

Use Cases

🍛 Food & Beverages

Digital menu that displays all food and beverages.
Use variants for portion sizes, spice levels, or topping options.

🏨 Travel & Hospitality

Use as a room service menu or upsell page.
Showcase services like spa bookings, tours, or in-room items with schedule-based availability.

🛍️ Retail

List physical goods with images and variants.
Great for clothing, accessories, or gadgets.

📚 Education

Sell books, uniforms, or digital learning materials.
Create showcases by class, grade, or semester.

🎮 Digital & Gaming

Distribute digital products like game codes, event tickets, or downloads.
Use custom links for digital delivery, and variants for different editions or regions.

🎫 Event Bookings

Distribute digital products like game codes, event tickets, or downloads.
Use custom links for digital delivery, and variants for different editions or regions.

🧑‍💻 Freelancers

Use e-Katalog as a service menu.
List pricing packages (e.g., logo design, consultation) with variant support for revisions or delivery time.

FAQ

Can I sell services instead of products on e-Katalog?

Yes. Use item descriptions and optional fields creatively. Great for freelancers or professional services.

Is there a way to schedule flash sales or time-limited products on e-Katalog?

Yes. Use the Custom Publication Period to publish items for specific dates only.

Can I use e-Katalog for digital downloads?

Yes. Upload a digital item link per variant. Ideal for game keys, event tickets, etc.

Can I integrate e-Katalog with my existing website?

Not directly, but you can share catalog links or embed QR codes anywhere on your site.

Manage Catalog

Set Up Catalog Settings

To customize and your catalog in e-Katalog, follow these steps:

Open e-Katalog Dashboard
- Log in to DOKU Dashboard and navigate to Accept Payments > e-Katalog
- You will see an overview of your catalog.
Go to Catalog Information tab to configure the following settings
- Logo: Upload or change the logo shown on your e-Katalog
  - Logo is based on your brand logo
- Catalog Name: Set or edit your catalog's name shown on your e-Katalog
  - Catalog name is based on your brand name
- e-Katalog Link: Customize your catalog URL, limited to 48 characters
- Show Sold Items: Toggle visibility of how many items have been sold
- Item Sorting: Set default sorting by "Best Seller" or "Recent Upload"
- Language Preference: Choose the default language for your customers (Indonesian or English)
- Success URL – Redirect customers to your custom page after successful payment
Go to Contact Details tab to configure the following settings
- Phone Number , Email , Postal Code , and Address
- Contact details are used for item shipment, and can be seen by your customers on your e-Katalog

To customize and your catalog in e-Katalog, follow these steps:

Open e-Katalog Dashboard
- Log in to DOKU Dashboard and navigate to Accept Payments > e-Katalog
- Click View My Catalog

Share via:
- QR Code (downloadable/printable)
- Direct link
- WhatsApp, Facebook, Telegram, X

FAQ

Can I have multiple catalogs in a single account?

You can only have one catalog per brand. To manage multiple catalogs, you must activate the Multi-Brand feature, which allows you to create and manage separate catalogs under different brands within the same Business Account. Tip: Visit Manage Multiple Brands page to learn how to activate the Multi-Brand feature.

Manage Items

Add Items

To add new items to your catalog, follow these steps:

Navigate to Add Items
- Navigate to Items or Accept Payments > e-Katalog
- Click Add Item
Item Information
- Title:
  - Provide the item name (up to 150 characters).
- Category:
  - Select the item category (physical or digital item)
  - Services are considered digital items
- Showcase:
  - Group items by your own custom themes or sections
- Item Images:
  - Upload 1-3 images
  - Minimum resolution of 300x300 px and max size of 15 MB
- Description:
  - Write a description with rich text messages
  - Max 3000 characters
- Featured Item:
  - Pin up to 5 items on your e-Katalog
  - Always appear at the top regardless of sorting
- Shipping Info:
  - Enable shipment for your item
  - Only applies to physical items
Variant & Stock
- You can enable up to 2 variant types for the product (e.g., size, color)
- Set the price and stock for each variant
Optional Details
- SKU:
  - Unique identifier to track and manage individual items in your inventory
- Minimum & Maximum Purchase Quantity:
  - Define limits for purchase
- Publication Period:
  - Set a custom publication time
    Publish now
    Schedule for a future date
    Set a custom active period (with start and end dates)
Save or Publish
- You can either Save as Draft or Publish
  - Draft will keep the item in your inventory without being published to your e-Katalog
  - Publish will make the item appear on your e-Katalog

Edit Items

To edit your existing items, follow these steps:

View All Items
- On Items page, find the Item that you wish to edit
Edit Item Details
- On Items page, click the Ellipsis icon and select Edit
Save Changes
- After making edits, save the changes. The item will be verified before being republished.

Any edits (except stock) require re-verification before republishing.

FAQ

Can I hide out-of-stock items?

You can hide them by unpublishing the item on Items page.

Can I edit an item after it has been published?

Yes, but changes (except stock updates) will trigger re-verification before republishing.

Is there a way to schedule flash sales or time-limited products?

Orders are only listed after successful payment. Unpaid sessions will not appear in your dashboard.

Place an Order

Guide for customers to place an order on e-Katalog

1. Browse the Catalog

To browse the e-Katalog as a customer:

Visit Merchant’s Catalog: Enter the merchant’s e-Katalog link.
Browse Items: View a list of items, including Featured Items and Showcases that group similar products.
Search and Sort: Use the search bar to find specific items and apply filters (e.g., price, category).

2. View Item Details

When selecting an item:

Item Information: View the item’s name, description, variants (if available), and price.
Select Variants: Choose specific variants (e.g., size, color) and see related images.
Add to Cart: Select the quantity and click Add to Cart to add the item to your shopping cart.

3. Check Out

To place an order:

Go to Cart: View all the items in your cart and adjust quantities if needed.
Checkout: Click Buy Now to proceed to the order page.

Order Information

Fill in the required details:

Recipient Name
Email
Phone Number
Postal Code
Address (only for items that requirement shipment)
Shipping Method (only for items that requirement shipment)

Choose your preferred payment method and complete the checkout process through DOKU’s secure payment system.

4. Order Tracking

Once an order is placed, you will receive an email with order details and tracking information. The order status will update as follows:

Payment Confirmed
Order Processed
Order Sent
Order Delivered
Order Completed

Manage Orders

Guide for merchants to manage e-Katalog orders

View Orders

Orders are automatically grouped by status:
- New Orders, Processing, Out for Delivery, Delivered, Completed.
View details including item info, payment, shipping, and customer notes.

View Orders
- Go to the Orders section in the e-Katalog dashboard. Here you can view all orders placed by customers.
Order Status
- Orders are tracked through various stages:
  - New Order: The customer has completed the payment, and order needs to be processed by the merchant.
  - Processing: Merchant has acknowledged the new order and is processing the order.
  - Out for Delivery: Merchant has requested for item to be picked up by the courier.
  - Delivered: The order has arrived at the customer’s location.
  - Completed: The order is successfully completed.
Filter Orders
- Use filters to search by item name, date, or order status.
View Order Details
- Click on any order to view its detailed information, including payment, item details, and tracking info.

FAQ

What happens if an order isn’t completed?

All paid orders will be completed in 2x24 hours if the order has been processed and delivered.

PayChat

An end-to-end service system for purchasing/paying for goods or services via WhatsApp (WA)

Introduction

WhatsApp Business Account (WABA) Creation Merchants can easily create a WhatsApp Business Account integrated with PayChat.

This account helps merchants manage customer communication more efficiently.
Using WABA allows direct interaction with customers at scale.

Event Creation with Custom Bot Merchants can create events or promotional campaigns directly through PayChat.

For example, they can set up discount events, pre-orders, or flash sales integrated with WhatsApp.
Customers can register or make payments for these events without switching apps.

In-Chat Payments via WhatsApp PayChat offers a seamless payment experience through integration with a wide range of payment methods.

Customers can choose from bank transfers, e-wallets, or credit cards.
All processes are handled within WhatsApp, providing convenience and efficiency.

Real-Time Payment Notifications Customers receive real-time notifications once a payment is successfully completed also merchant can see the real-time information for the payment in DOKU Dashboard.

This ensures all transactions are well-documented.
Notifications can also be used to send automatic confirmations or receipts.

Analytics Dashboard for Merchants Merchants can monitor transaction performance through an intuitive dashboard.

It displays data such as transaction count, total payments, and customer activity reports.
This helps merchants make data-driven decisions to improve sales and payment processes.

My WhatsApp Business

Use your WhatsApp Business account to enable seamless transactions through the PayChat service, specifically intended for corporate-type merchants

This feature can only be accessed and used by Corporate merchants. Corporate merchants who wish to use this feature may contact our Sales team by filling the following form.

Benefits of My WhatsApp Business

1. Stronger Branding & Trust

Customers interact directly with the merchant’s official business name and logo, rather than a third-party account. This boosts credibility and builds trust during the purchase process.

2. Customer Loyalty & Relationship Building

Using their own WhatsApp number allows merchants to build long-term relationships with customers, enabling easier follow-ups, repeat orders, and direct feedback.

3. More Effective Retargeting

Merchants can re-engage past customers by using WhatsApp broadcasts for promotions, flash deals, payment reminders, or product launches.

4. Seamless Integration with Internal Systems

Messages received via the merchant’s WhatsApp number can be easily integrated into CRM systems, sales dashboards, or order tracking tools for better customer and operations management.

Terms & Conditions

Merchant must have Corporate business account type
The display name must align with Meta Display Name Guidelines

General Requirements

A custom domain email based on the corporate domain (e.g., [email protected]).
Specific requirements based on merchant type:
- Government Merchant
  - WhatsApp verification: Submission letter to Meta.
  - WhatsApp Blue Tick: Submission letter to Meta.
- Corporate Merchant
  - The corporate entity must be credible and align with the Meta WhatsApp Business Messaging Policy.

Activate WhatsApp Business Account for PayChat

Step 1: Create PayChat Account in DOKU Dashboard

2. Create WhatsApp Business Account

Virtual Terminal

Overview

Virtual Terminal by DOKU is a feature that allows businesses to accept payments over the phone, through email, or in person without needing a physical card reader or a traditional point-of-sale (POS) system. Here’s how it works and what it offers:

Accept Payments Anywhere: With DOKU's virtual terminal, businesses can securely process payments from customers who provide their card details over the phone or through email invoices.
Keyed-in Transactions: Merchants can manually enter credit card information into DOKU Dashboard or through an integrated system, allowing for flexibility in accepting payments without requiring customers to physically present their cards.
Secure Handling of Payments: DOKU ensures that all transactions processed through the virtual terminal are secure and compliant with Payment Card Industry Data Security Standard (PCI DSS) requirements, minimizing the risk of fraud or unauthorized access to cardholder data.
Flexibility for Various Business Types: This feature is particularly useful for businesses that operate in industries such as professional services, where remote payment processing is common and a physical card reader may not be feasible or necessary.

Virtual Terminal expands payment acceptance options for businesses beyond traditional online transactions, offering a convenient and secure way to process payments remotely or in person without requiring specialized hardware.

FAQ

What are the requirements to use Virtual Terminal?

You are required to have a non-3DS MID that is created by the acquiring bank. Please contact your account manager or sales representative for this request. If you don't have an account manager, please fill and submit this form.

Why am I unable to access Virtual Terminal page?

You are required to activate card MOTO services and set up the non-3DS MID that is created by the acquiring bank. Please contact your account manager or sales representative for this request. If you don't have an account manager, please fill and submit this form.

Integration Tools

Various ways to integrate with DOKU to accept payments

DOKU Checkout

With DOKU Checkout, there's no need to build your own payment page

DOKU Checkout is an API that enables you to use DOKU-hosted payment page that can either be redirected or embedded to your website. This is the easiest and the quickest method to integrate with DOKU as you are not required to build your own payment page.

Customize Checkout Page

Customize the interface of your DOKU Checkout page

Sort Payment Method

You can sort as well as show/hide payment methods that you have activated for your Business Account. You may do so by following these simple steps:

Log in to DOKU Dashboard, and then access the side navigation bar
Select Settings from the menu
Settings page will appear. Under Accept Payments section, select Checkout Appearance
Checkout Page Configuration page will appear, then click Payment Method Settings tab where you can sort the payment methods by dragging the payment method to the desired order, and show/hide the payment methods by ticking or unticking the payment method
Click Save to save your configuration

Customize Interface

Log in to DOKU Dashboard, and then access the side navigation bar
Select Settings from the menu
Settings page will appear. Under Accept Payments section, select Checkout Appearance
Checkout Page Configuration page will appear, then click Interface Settings tab where you will find several options for customizing the look and feel of your checkout page, including the ability to add your logo and change the background color that fits your brand
Click Save to save your configuration

Set Up Expiry Time

Log in to DOKU Dashboard, and then access the side navigation bar
Select Settings from the menu
Settings page will appear. Under Accept Payments section, select Checkout Appearance
Checkout Page Configuration page will appear, then click Expired Settings tab where you can fill the default expiry time of your checkout page by hours and/or minutes in the Due Date field
Click Save to save your configuration

Configure Notifications

Set Up Notifications

With DOKU Checkout, you can configure email notifications to keep your customers informed about their order status in real time. This helps improve communication, reduce payment delays, and enhance the overall customer experience. You can configure email notifications for DOKU Checkout by following the steps below:

Select Settings from the menu
Settings page will appear. Under Notifications section, select Checkout Page Notifications
Checkout Page Notifications page will appear, then select the email notifications you wish to send to customers based on the following fields:
1. Order Status
  1. New Order – The order has been created but not yet paid
  2. Successful Order – The order has been successfully paid
  3. Failed Order – The order failed to process
  4. Expired Order – The order was not paid before the expiration time
  5. Almost Expired – The order is approaching its expiration time
    The near-expiry-time can be set in days, hours, minutes, and seconds
    The notification schedule must be set before the payment due date
2. Channel: Tick Email to enable email notifications
3. Merchant Notification: Choose whether you would also like to receive the notifications as your customers. You can configure up to 5 additional email recipients
Click Save to save your configuration.

Customize Email Appearance

You may do so by following these simple steps:

Select Settings from the menu
Settings page will appear. Under Notifications section, select Checkout Page Notifications
Checkout Page Notifications page will appear, then select Email Appearance tab where you can can customize the following components:
1. Logo
2. Header and Button Colors
3. Header, Button, and Footer text
Click Save to apply your customizations.

FAQ

If I activate the Recovered Abandoned Cart, will my customers receive an email notification?

Yes. DOKU will automatically send an email notification for expired orders. The email includes the extended expiry date information and prompts customers to complete their payment.

How to start integration for Checkout Email Notifications?

In order to enable email notifications for DOKU Checkout, you must include the customer.email field in your payment request object. If customer.email is not provided, the customer will not receive any email notifications.

Manage Checkout Orders

View Checkout Orders

Checkout Order List is a report that provides information about all orders that’ve been created which came from Checkout Page. On this page you can see detailed information about your orders, such as Amount, Transaction Status, Customer Information, and etc. You may do so by following these simple steps:

Select Reports from the menu, then choose Checkout Orders
Checkout Orders page will appear, where you can find all the transactions that have been recorded via DOKU Checkout
Click Details to view the full order information and transaction history

On the Order Details tab, you can see general information such as transaction amount, transaction status, and customer Information. On the Transaction History tab, you can view the status history of the transaction, which includes every step the customer goes through after selecting a payment method such as payment attempts, success, failure, or expiry.

Recover Checkout Orders

DOKU offers a Recover Abandoned Cart feature that allows customers to reopen and complete expired orders through a follow-up email up to 3 times. This feature helps increase conversion rates by giving customers a second opportunity to complete their purchase after the original checkout session has expired. You can activate the Recover Abandoned Cart feature by following the steps below:

Precondition

Select Settings from the menu
Settings page will appear. Under Accept Payments section, select Checkout Appearance
Checkout Page Configuration page will appear, then click Expired Settings tab
Switch on the toggle for Activate Recover Abandoned Cart
Set the Recovery Period:
- For example, if you set the recovery period to 7 days, customers will be able to recover and complete their abandoned orders within 7 days after the original order has expired
Click Save to apply your settings.

Status

FAQ

Why is my order missing in the Checkout Report?

There may be two possible reasons for a missing order:

The payment request you made was not successful.
The date filter applied does not match the order's creation date.

What is the “Recovered” column in the Checkout Order Report?

The Recovered column refers to DOKU’s abandoned cart recovery feature. This feature allows merchants to extend the expiry date of an unpaid order. If a customer completes the payment after the original expiry time, DOKU updates the order status to indicate that it was recovered. This helps merchants easily identify which orders were completed through the recovery process.

Direct API

Use your own custom payment page to collect payments

Do you want to customize your own payment page? DOKU provides REST API that you can use to directly integrate with us. We provide code library in various programming languages to help you integrate.

With Direct API, you are enabled to create customized payment flows and integrate them directly into your website while still adhering to security and compliance standards. The following are some benefits of integrating with Direct API:

Benefits

Description

Brand Consistency

Merchants can maintain a consistent brand experience throughout the entire customer journey, including the checkout process. Customization allows for the incorporation of brand colors, logos, and styles, reinforcing brand identity.

Seamless User Experience

Integration directly into the website ensures a seamless user experience. Customers stay on the merchant's site from product selection to payment confirmation, reducing friction and potential drop-offs in the conversion funnel.

Flexibility and Customization

Developers have the flexibility to design and implement payment flows that align with the specific requirements of the business. Customization extends to the layout, user interface elements, and user interactions during the payment process.

Control Over User Interface

Merchants and developers have complete control over the look and feel of the payment interface. This control is valuable for creating user-friendly and intuitive payment forms, optimizing the checkout process for increased conversions.

Security Compliance

DOKU handles the complexities of security compliance, especially compliance with the Payment Card Industry Data Security Standard (PCI DSS). By using DOKUs APIs, merchants can ensure that sensitive payment information is handled securely without having to manage intricate security requirements themselves.

Scalability

DOKU's infrastructure is designed for scalability. Merchants can handle growing transaction volumes without worrying about the technical challenges associated with scaling payment processing capabilities.

You can try Direct API by using our demo here, or immediately integrate with our API by following the guide here.

e-Commerce and Plugins

Integrate your platform into DOKU using ready-made plugins

Whether you're working with APIs, plugins, or custom-built platforms, DOKU provides the integration tools to match. Pick the option that works best for your system.

e-Commerce Platform
1. Shopify
Plugins
1. WordPress (WooCommerce);
2. Magento

SDKs and Libraries

Libraries and tools to simplify integration with DOKU

DOKU provides a full suite of SDKs and libraries to help you integrate payment capabilities quickly, securely, and reliably — across platforms and programming languages. This reduces the amount of work required to use DOKU's REST APIs. Whether you're building a mobile app, an online store, or a back-office finance system, we offer the tools to accelerate your integration and reduce time-to-market.

Our SDKs and libraries also ensure compliance with the new Bank Indonesia (BI) regulations. These regulations, known as SNAP BI, standardize the API between Payment Service Providers (PSPs) to ensure secure and consistent payment processing. Compliance with these regulations is crucial for maintaining secure operations and meeting industry standards.

Server-side SDKs

DOKU provides server-side SDKs designed to streamline interactions with our REST APIs, significantly reducing development effort. Below is a list of the available libraries:

Mobile SDKs

DOKU's Mobile SDKs enable seamless integration of DOKU's payment solutions into iOS and Android applications. Designed with performance and security in mind, these SDKs simplify API interactions, accelerate development, and ensure a smooth, native user experience across platforms.

DOKU Android SDK

DOKU iOS SDK

Integration Guide

Finance & Settlement

Pricing and Fees

Business Loan

Requirements

DOKU can provide loan for your business. The following is the criteria of eligible merchants for a DOKU business loan:

Be an active DOKU Merchant for at least 6 months
Reach a minimum of IDR 2,000,000 sales volume per month.

DOKU business loan allows you to have a fast loan approval with a loan up to IDR 100,000,000, and no collateral is needed.

Please fill the following form if you are interested to learn more details about our business loan.

Payouts

Domestic Payouts

Introduction

Transfer funds to all bank accounts and e-Wallets in Indonesia with Domestic Payouts (Disbursement). Submit disbursement instructions through automated APIs or Excel uploads for up to 1,000 transactions per cycle.

Disbursements are swiftly processed, available 24 hours, seven days a week, including weekends and holidays. However, our operation is bound by the banking hours, and funds cannot be disbursed during their inactive periods. Transactions submitted outside these hours will be promptly processed when the banks resume operations.

Domestic Payouts cover 120+ local banks and popular e-Wallets (such as GoPay, OVO, DANA, LinkAja and ShopeePay).

Key Features

Our operations are subject to banking hours, and funds cannot be disbursed during non-operational periods.

FAQ

What are the supported banks for Domestic Payouts?

How to get started with Domestic Payouts?

List of e-Wallets

List of Virtual Accounts

Cash Out

Introduction

Cash Out is a service that allows authorized users by the merchant to conveniently withdraw cash at convenience stores. Cash Out transaction is made simply by requesting cash withdrawal from the cashier or the POS Machine. Upon requesting cash withdrawal, the cashier or the POS Machine will inquire the users about the specific product type and the name of the merchant. Subsequently, users will be asked for a token, cell phone number, and the desired withdrawal amount. Upon completion of the process, the cashier will dispense the requested cash along with a receipt.

Key Features

Flow of Transaction

Cash Out transaction has the following flow of steps:

Visit the Nearest Indomaret Store: Locate the nearest Indomaret store and approach the POS machine or cashier.
Inform Cashier: Request a cash withdrawal from the cashier. The cashier will guide you through the process.
Provide Details: Specify the product type (e.g., DOKU e-Wallet) and name the merchant offering the Cash Out service.
Token and Information: Provide the cashier with the required information, including the token, your cell phone number, and the desired withdrawal amount.
Completion: Once the process is complete, the cashier will dispense the requested cash along with a detailed receipt.

Requirements

Merchant must be a Financial Institution (Bank or non-Bank) that is licensed in Indonesia
Merchant must have a mobile app to trigger the Cash Out transaction
Mobile app that belongs to the Merchant must already be live and can be operated by the Merchant’s user
Merchant must gain approval from the third party (Indomaret).

FAQ

What is the maximum amount to withdraw with Cash Out?

For Cash Out with Indomaret, the maximum amount to withdraw is IDR 1,000,000 per transaction. For Cash Out with Alfamart, the maximum amount to withdraw is IDR 5,000,000 per transaction.

How to get started with Cash Out?

Mobile Apps

Account Settings

FAQ

I forgot my DOKU e-Wallet PIN. How do I reset my PIN?

If you forgot your DOKU e-Wallet PIN, you may reset your PIN by following the steps below:

Open your DOKU e-Wallet App
Enter your registered phone number
Select "Lupa PIN"
Enter the Verification Code sent to the registered mobile number
Enter the new PIN
You can now log in with your new PIN.

Why is my DOKU e-Wallet account locked?

A locked DOKU e-Wallet account is caused by multiple incorrect entries of password and PIN. Check How to unlock a locked DOKU e-Wallet account?

How to unlock a locked DOKU e-Wallet account?

Open DOKU e-Wallet app, then enter your phone number
A notification will appear indicating that your account has been locked
Click "Buka Akun" button, and a link will be sent to your email to unlock your account
Access the link that was sent to your email
Click "Buka Akun Saya" to unlock account

What is the difference between a Regular and Premium account?

Premium Account allows you to

Transfer balance to other DOKU e-Wallet users;
Withdraw balance via Bank Transfer; and
Have the balance limit increased to IDR 20,000,000

If your questions cannot be found here, please visit DOKU Help Center for further information.

Account Verification

FAQ

Can I use the same identity card for more than 1 DOKU e-Wallet account?

Your identity card can only be used for one account. If you have used your ID card (SIM, KTP, or Passport) to upgrade your account, you cannot use the same ID card again for another account.

Why hasn't my DOKU e-Wallet account upgrade request been processed?

DOKU e-Wallet account upgrade process typically takes up to 2×24 hours. If you have not received a verification result after this period, please contact us at [email protected] by providing your DOKU ID and details of the issue.

If your questions cannot be found here, please visit DOKU Help Center for further information.

Top-Up and Withdrawal

FAQ

How to top up my DOKU e-Wallet balance?

You can top up your balance via bank transfer or convenience store. The following are the steps to top up your balance:

Log in to your DOKU e-Wallet Account
Select Sumber Dana
Choose Bank to view instructions for topping up via bank transfer
Choose Gerai to view instructions for topping up through convenience stores
Choose Kartu Kredit to link your credit card to your DOKU e-Wallet Account

What is the fee to top up my DOKU e-Wallet balance?

Top-ups made through Bank Permata to a Permata Bank account (856666) are free of charge

Top-ups made through Bank CIMB Niaga to a CIMB Niaga account (51490) are also free of charge
Top-ups made through banks other than Bank Permata to either a Permata Bank account (856666) or a DOKU account (899) are subject to a bank transfer fee of IDR 6,500
Top-ups made through convenience stores are subject to a service fee of IDR 2,500

If your questions cannot be found here, please visit DOKU Help Center for further information.

Use Cases

Education

For Accepting Payments

Payment Link
- Partial Payments. This feature allows students to make partial payments to their school bills provided that the school allows it. This will help to increase the success rate of the transactions as students are given flexibility to make installments to their payments.
- Multiple Payments. By using Multipe Payments, students can use the same link to make payments multiple times. This will make it more convenient for the students to make payments as the payment link does not change.

For Accepting Payments

DOKU Checkout
- For easier integration, we recommend to use DOKU Checkout.
Direct API
- For more customizable integration, we recommend to use Direct API.

Digital & Gaming

For Accepting Payments

Payment Link
1. Multiple Payments.
  - By using Multipe Payments, customers can use the same link to make payments multiple times. This will make it more convenient for the customers to make payments as the payment link does not change.
e-Katalog
- You can easily list all your products, both digital and non-digital such as devices (laptop, mouse, and headphones) and electronic vouchers.
QRIS (Static)
- Static QR codes contain fixed information, and the content remains the same for every transaction. Static QR codes are generally easier to generate and manage, as the information encoded in the code remains constant.

For Accepting Payments

DOKU Checkout
- For easier integration, we recommend to use DOKU Checkout.
Direct API
- For more customizable integration, we recommend to use Direct API.

Insurance

For Accepting Payments

Payment Link
- Multiple Payments. By using Multipe Payments, customers can use the same link to make payments multiple times. This will make it more convenient for the customers to make payments as the payment link does not change.
Virtual Terminal
- Easily charge your clients without having the hassle of going through 3DS for every transaction.

For Accepting Payments

DOKU Checkout
- For easier integration, we recommend to use DOKU Checkout.
Direct API
- For more customizable integration, we recommend to use Direct API.

Freelance

For Accepting Payments

Payment Link
- Partial Payments. This feature allows clients to make partial payments to you provided that you allow it. This will help to increase the success rate of the transactions as clients are given flexibility to make installments to their payments.
- Multiple Payments. By using Multipe Payments, clients can use the same link to make payments multiple times. This will make it more convenient for the clients to make payments as the payment link does not change.
e-Katalog
- You can easily list all your services such as logo design, web design, translation, business, blogging, content marketing, proofreading, and many more.
QRIS (Static)
- Static QR codes contain fixed information, and the content remains the same for every transaction. Static QR codes are generally easier to generate and manage, as the information encoded in the code remains constant.

For Accepting Payments

DOKU Checkout
- For easier integration, we recommend to use DOKU Checkout.
Direct API
- For more customizable integration, we recommend to use Direct API.

Food & Beverages

For Accepting Payments

Payment Link
- Multiple Payments. By using Multipe Payments, customers can use the same link to make payments multiple times. This will make it more convenient for the customers to make payments as the payment link does not change.
e-Katalog
- You can easily list all your food and beverage products where your customers can select the product that they would like to purchase.
QRIS Static
- Static QR codes contain fixed information, and the content remains the same for every transaction. Static QR codes are generally easier to generate and manage, as the information encoded in the code remains constant.

For Accepting Payments

DOKU Checkout
- For easier integration, we recommend to use DOKU Checkout.
Direct API
- For more customizable integration, we recommend to use Direct API.

Travel & Hospitality

For Accepting Payments

Payment Link
- Partial Payments. This feature allows customers to make partial payments to their invoices provided that the company allows it. This will help to increase the success rate of the transactions as customers are given flexibility to make installments to their payments.
- Multiple Payments. By using Multipe Payments, customers can use the same link to make payments multiple times. This will make it more convenient for the customers to make payments as the payment link does not change.
e-Katalog
- You can easily list all your products and services such as reserving and booking airline tickets, hotel and car services.

For Accepting Payments

DOKU Checkout
- For easier integration, we recommend to use DOKU Checkout.
Direct API
- For more customizable integration, we recommend to use Direct API.

Logistics

For Accepting Payments

Payment Link
- Multiple Payments. By using Multipe Payments, students can use the same link to make payments multiple times. This will make it more convenient for the students to make payments as the payment link does not change.
- Payment Link Bot. Enable payments on delivery for customers with Payment Link Bot. Couriers can generate payment links via WhatsApp bot and charge the customers before handing the package to the customers.

For Accepting Payments

DOKU Checkout
- For easier integration, we recommend to use DOKU Checkout.
Direct API
- For more customizable integration, we recommend to use Direct API.

Partner

Security

Miscellaneous

Payment Link

Create a link instantly to collect payments from your customers

Introduction

Payment Link enables merchants to accept payments by simply creating and sharing a link to customers via email, messaging apps, social media, or any online platform — no website, app, or coding required. Payment Link can be generated through 3 platforms:

Website via DOKU Dashboard
Mobile app via Juragan DOKU
Social messaging app via WhatsApp

Link Types

Single Payment Link is used to collect one-time or recurring (partial) payments from a specific customer. Once full payment has been made, the link can no longer be used to accept payments and becomes inaccessible. It is ideal for sending invoices for products or services sold to individual customers.

Single Payment Link cannot be reused after payment completion, but you can duplicate and edit the link for other customers.

Multiple Payment Link is used to collect several payments using the same link. It is ideal for businesses that sell identical products or services to multiple customers.

The link remains active and reusable until it reaches its specified expiration date or transaction usage limit. Merchants can configure a transaction limit per link or allow unlimited transactions based on their business needs.

Single Payment Link

Multiple Payment Link

Description

Used for collecting one-time or recurring (partial) payments from a specific customer

Used for selling a product, a service, or accepting donations from multiple customers

Customer

Specific individuals or businesses

Multiple individuals or businesses (anyone with the link)

Reusability

Cannot be reused after full payment; can be duplicated and edited for a new customer

Reusable until expiration or usage limit is reached

Use Cases

Sending invoices of a product/service to a single customer

Selling products/services to multiple customers; fundraising or mass sales

Partial Payments or Payment Plans

✅ Supported

❌ Not Supported

Promo/Discounts

✅ Supported

Create from Website

✅ Supported

Create from Mobile App

✅ Supported

Create from WhatsApp

✅ Supported

Order Types

Amount & Description: Merchants create a Payment Link by entering the payment amount and a description of the product or service. Customers simply review the preset information and complete the payment without modifying any details.

Items & Amount: Merchants define multiple products or services with assigned quantities and prices. Customers can select one or more items and adjust the quantity during checkout, based on the available limits set by the merchant.

Accept Any Amount: Merchants create a Payment Link where customers are free to decide the amount they want to pay. Only a description is preset; no amount is fixed in advance.

Amount & Description

Items & Amount

Accept Any Amount

Description

Simple payment by entering only the amount and description

Input multiple products/services with quantity and price breakdown shown at checkout

Yes, by deciding the amount to be paid.

Customers Choose What to Pay (PWYW)

Yes, with Partial Payments

Yes, by selecting quantity of products/services

Yes, by deciding the amount to be paid

Set Minimum and Maximum Amount

Yes, with Partial Payments

Yes, by setting minimum/maximum quantity for each product/service

No, freely entered by customers

Use Cases

Professional services (e.g., consulting fees, legal services, design work), subscription invoicing with fixed pricing, single project or service billing

Online stores offering multiple products, service packages with optional add-ons, order-based businesses such as catering or event services

Donation campaigns, crowdfunding, charity fundraising, tipping systems, membership contributions with flexible amounts

Single Payment Link

✅ Supported

Multiple Payment Link

✅ Supported

Create from Website

✅ Supported

Create from Mobile App

✅ Supported

❌ Not Supported

Create from WhatsApp

✅ Supported

❌ Not Supported

Customer Info Types

Collect Customer: Merchants can specify required customer details such as name, email, telephone number, and address. Customers input this information before completing their payment. This method is ideal for merchants who need customer data for transaction tracking or record keeping.

Select Customer: Merchants can select from previously registered customers or add new customer information manually when creating a Payment Link. This option is suitable for invoicing or billing scenarios where the merchant manages a customer database and needs to associate transactions with specific customers.

Collect Customer

Select Customer

Description

Customers input their personal information (name, email, phone number, address) before completing payment

Merchants select existing registered customers or add new customer data during Payment Link creation

Use Cases

Fast creation of Payment Links while still collecting basic customer information for tracking and reports

Ideal for invoicing or billing existing customers, enabling better transaction history management

Partial Payments or Payment Plans

❌ Not Supported

✅ Supported

Single Payment Link

✅ Supported

Multiple Payment Link

✅ Supported

❌ Not Supported

Create from Website

✅ Supported

Create from Mobile App

✅ Supported

Create from WhatsApp

✅ Supported

Creation Methods

Single Creation: Create one Payment Link at a time through the DOKU Dashboard or Juragan DOKU mobile app. This method is suitable for fast payment requests where only one transaction needs to be processed.

Bulk Creation: Generate multiple Payment Links at once by uploading an XLSX file through the DOKU Dashboard. This streamlines mass link creation for merchants handling large customer bases.

Single Creation

Bulk Creation

Description

Create a Payment Link one at a time via the Dashboard or mobile app

Generate multiple Payment Links at once by uploading an XLSX file template

Use Cases

Suitable for fast, one-off payment requests

Suitable for mass invoicing

Amount & Description

✅ Supported

Items & Amount

✅ Supported

Accept Any Amount

✅ Supported

❌ Not Supported

Partial Payments or Payment Plans

✅ Supported

Single Payment Link

✅ Supported

Multiple Payment Link

✅ Supported

❌ Not Supported

Create from Website

✅ Supported

Create from Mobile App

✅ Supported

❌ Not Supported

Create from WhatsApp

✅ Supported

❌ Not Supported

Key Features

Feature

Description

Benefits

Use Case

Email Notification

Automatically send email notifications when a Payment Link is created, nearly expired, expired, or successfully paid

Keeps both merchants and customers informed at critical stages, reducing missed payments and confusion

Merchants reminding customers before a link expires; confirming successful payments immediately via email; reducing the need for manual follow-ups

Expiry Extension

Allow customers to complete a payment after the Payment Link has reached its expiration date

Increases flexibility for customers and reduces missed payments due to link expiration. Helps merchants recover potential lost transactions without manually creating a new link

Customers who missed the payment deadline but still wish to complete their purchase without requiring merchants to manually create a new Payment Link

Custom Link

Personalize the Payment Link URL (e.g., pay.doku.com/YogaSerenity) to reinforce brand identity and make links more memorable and trustworthy

Increases brand recognition, builds customer trust, and makes URLs easier to share and remember

Sell event tickets with a branded link like pay.doku.com/SummerFestival; collect payments for online classes via a recognizable branded link

Custom Field

Add additional input fields during checkout to collect customer-specific information beyond standard payment details

Enables merchants to gather detailed data for operations, reporting, or fulfillment

Schools collecting Student ID numbers; restaurants collecting special meal requests; service providers asking for preferred appointment times

Custom Note

Add a footnote on the checkout page with extra instructions or important information

Helps manage customer expectations and reduces post-payment inquiries

Online stores providing refund policies; service businesses providing next steps after payment confirmation

Success Page Redirection

Redirect customers to a specified URL after successful payment completion

Enhances customer experience and supports marketing follow-ups or digital product delivery

Redirect customers to a download page for e-tickets, a WhatsApp conversation starter link, a "Thank You" page, or a loyalty program enrollment page after successful payment

Attachments

Allow customers to download files (invoices, catalogs, contracts) uploaded by the merchant on the checkout page

Centralizes communication and ensures customers receive essential information before payment

Merchants sending product catalogs with order forms; service providers attaching terms and conditions; schools sharing tuition fee breakdowns

Partial Payments

Allow customers to pay in installments using a single Payment Link; set minimum payment amounts if needed

Improves affordability for customers; increases transaction success for large payments

Schools collecting tuition fees monthly; merchants accepting down payments for made-to-order goods

Use Cases

Businesses can embed Payment Links in invoices sent via email or messaging apps to simplify payment collection from clients.

Useful DOKU Features:

Single Payment Link (for specific invoice collection)
Amount & Description (customized for invoice details)
Partial Payments (allow installment or progressive payments)
Bulk Creation (allow mass invoicing)
Custom Fields (capture client reference numbers, project codes)
Attachments (attach detailed invoices or contracts)

Event organizers can issue Payment Links for participants to register for workshops, conferences, or webinars.

Useful DOKU Features:

Single or Multiple Payment Link (based on event type)
Amount & Description (simple event payment setup)
Items & Amount (sell different ticket types: VIP, Regular, Group Packages)
Collect Customer (collect attendee details)
Custom Field (collect seat preference, meal selection, T-shirt size, or special instructions)
Success Page Redirection (redirect customers to download e-tickets or event info page)
Custom Link (create branded event payment pages, e.g., pay.doku.com/SummerFestival)

Merchants selling items on a pre-order basis (e.g., gadgets, fashion collections, handmade products) can use Payment Links to collect reservation fees or deposits securely before the product launch.

Useful DOKU Features:

Single Payment Link (for specific invoice collection)
Amount & Description (customized for invoice details)
Items & Amount (list multiple pre-order items with quantity limits)
Partial Payments (allow installment or progressive payments)
Bulk Creation (allow mass invoicing)

Non-profits and community groups can share Payment Links widely to collect contributions.

Useful DOKU Features:

Multiple Payment Link (share link with unlimited donors)
Accept Any Amount (allow donors to choose the contribution amount)
Collect Customer (depending on donor privacy requirements)
Custom Fields (capture donor names, dedications, or messages)

FAQ

What is the cost to create a Payment Link?

Creating a Payment Link on DOKU is free of charge. Standard transaction fees apply based on the activated payment methods.

Can I accept international payments with Payment Link?

Yes. You must activate Cards payment method to accept international payments.

How to check if Payment Link has been paid?

For a Single Payment Link, the status will automatically change to Paid once full payment is received.

For a Multiple Payment Link, payment status can be tracked in the Transaction List section on the Payment Link Detail page.

Can my Payment Link be paid in the wrong amount?

No. The amount is predetermined by the merchant at the time of link creation. Customers cannot modify the payment amount.

Can I customize the checkout page of my Payment Link?

Yes. You can customize the checkout page of your Payment Link by following the guide on Customize Checkout Page.

Activate Business

Have your Business Account verified to unlock all DOKU Dashboard features

Once you have created your DOKU Business Account, you can proceed by activating your Business Account. To activate your account, you will need to complete the following four stages:

Choose Business Account Type
Submit Business Data
Upload Documents
Wait for Account Verification

1. Choose Business Account Type

There are 3 different types of Business Account you can choose from. You are free to choose the Business Account that best suits your business.

Business Type

Definition

Example

Corporate

Merchants with a legal business entity in Indonesia

PT, CV, UD, Firma, Yayasan, and Koperasi

International

Merchants with a legal business entity outside Indonesia

Pvt Ltd, PLC, LLP, NPO, Corp., etc.

Personal

Merchants without any legal business entity

Home-based businesses, Food Stalls, Online Sellers, Freelancers, and Content Creators

2. Submit Business Data

Each type of Business Account has different business data requirements.

Data Type

Corporate

International

Personal

User Data

- Full Name

- Email Address

- Password

- Phone Number

- Full Name

- Email Address

- Password

- Phone Number

- Full Name

- Email Address

- Password

- Phone Number

Owner’s Data

- Full Name

- Nationality

- Position

- Phone Number

- Email Address

- ID Card (KTP or KITAS)

- Passport

- Full Name

- Nationality

- Position

- Phone Number

- Email Address

- Passport

- Full Name

- Nationality

- Phone Number

- Email Address

- ID Card (KTP) - Self Photo

Business Data

- Business Entity Name

- Business Type (e.g., PT, CV, PO, etc.)

- Phone Number

- Business Postal Code and Address

- Business Location Photo

- Business Entity Name

- Business Type (e.g., Pvt Ltd)

- Phone Number

- Business Postal Code and Address

- Business Location Photo

N/A

Brand Data

- Brand Name

- Line of Business

- Description

- Estimated TPT and TPV

- Social Media Links (Website, Facebook, Twitter, Instagram, App Store/Play Store)

Logo Brand

- Brand Name

- Line of Business

- Description

- Estimated TPT and TPV

- Social Media Links (Website, Facebook, Twitter, Instagram, App Store/Play Store)

Logo Brand

- Brand Name

- Line of Business

- Description

- Estimated TPT and TPV

- Social Media Links (Website, Facebook, Twitter, Instagram, App Store/Play Store)

Logo Brand

Bank Account Data

- Bank Name

- Bank Account Name

- Bank Account Number

- Currency

- Bank Name

- Bank Account Name

- Bank Account Number

- Bank Country

- Currency

- SWIFT Code

- Bank Name

- Bank Account Name

- Bank Account Number

- Currency

Business/Brand Proof Guidelines

Submitting proof of your business’s legitimacy is essential to build trust and ensure compliance with DOKU’s policies. Proof of legitimacy can take one of three forms: location, activity, or product/service. Below are the details for each type of proof:

Business Proof Type

Photo Description

Location (Place of Business)

Exterior or interior photos of the establishment (for instance: storefront, office, factory, or workstations) with a board that shows the company's name or logo

Activity

Evidence showcasing business activities and engagements in forms such as:

Photos or videos of highlighting the business activities with the owner(s) or employee(s) of the company.
Events, press releases, media coverage, or articles featuring the company.
Marketing campaigns, advertisements, social media posts or content showcasing customer engagement and community support initiatives.
Order invoices, client testimonials, financial statements, transaction records, or sales reports validating business activity and revenue.
Contracts or agreements with clients, suppliers, or partners confirming ongoing business relationships.
Awards, recognitions, or industry certifications showcasing business achievements and credibility.

Product or Service

Evidence of products/services that are offered by the company in forms such as:

High-quality images showcasing product/service variations and features.
Screenshots or videos demonstrating the functionality of digital platforms, websites, software, or apps.
Online store screenshots displaying product listings with prices and descriptions.
Portfolio or catalog highlighting offered products or services.
Transaction flow diagram illustrating transactions (either offline or online) of the product/service .

Additional Requirements for Specified Lines of Business

Agriculture

Requirements: Photos of the farm, crops, equipment or agricultural activities.

Charity

Requirements: Photos of the charity events, beneficiaries, and/or registration certificate.

Digital and Game

Requirements: Screenshots of the platform, game interface, and/or user engagement.

Education

Requirements: Photos of the educational institution, classrooms, students (if applicable), educational activites, and/or accreditation certificate.

Event Organizer

Requirements: Photos of events organized, venues, and promotional materials.

Hospitality

Requirements: Photos of the establishment (hotel, resort, hostel), rooms, and amenities.

Logistics

Requirements: Photos of the warehouse, transportation fleet, and storage facilities.

Manufacture

Requirements: Photos of the manufacturing facility, production line, and products.

Transportation

Requirements: Photos of the vehicles, transportation hubs, and logistics operations.

Airlines

Requirements: Photos of the aircraft fleet, boarding areas, ticketing counters, and airline operations.

Submission Tips

It is not mandatory to submit photos for each proof type (location, activity, and product/service), but it is highly advisable as it expedites the verification process.
Location photos cannot be sourced from Google Maps.
Photos must be clear, well-lit, and sharply focused.
Screenshots containing text, images, and any details must be visible and readable.
The submitted proof should directly substantiate the legitimacy of your business within the specified category, aligning with the data provided during business account setup.

All data submitted to DOKU are encrypted and protected. Please check our Privacy Policy for the full details.

3. Upload Documents

The document requirements vary for each Business Account type.

NIB (Nomor Induk Berusaha)
Surat Izin Usaha
Akta Pendirian dan Perubahan Perusahaan
SK Kemenkumham dan Perubahan Perusahaan
Business Proof Photo (Location/Activity/Product)
NPWP (Nomor Pokok Wajib Pajak)
KTP/KITAS of Director

For certain line of business, there will be an additional document(s) that is required to be submitted as such:

Business Line

Additional Required Documents

Capital Market

BAPPEBTI License (Badan Pengawas Perdagangan Berjangka Komoditi)

Charity

Surat Izin PUB (Pengumpulan Uang dan Barang) from the Ministry of Social Affairs

Education

License from the Ministry of Education, Culture, Research, and Technology or from any Education Authorities

Event Organizer

Surat Izin from BOPI (Badan Olahraga Professional Indonesia)
Surat Izin Keramaian from the Police Department

Food and Beverage

Surat Izin from BPOM (Badan Pengawas Obat dan Makanan)
Halal License from MUI (Majelis Ulama Indonesia)

Peer-to-peer Lending

Tanda Daftar Penyelenggara Sistem Elektronik from the Ministry of Communication and Information Technology
License from OJK (Otoritas Jasa Keuangan)

Pharmacy

Surat Izin BPOM (Badan Pengawas Obat dan Makanan)
Surat Izin Edar Alat Kesehatan from the Ministry of Health Department

Retail

License from an Authorized Distributor

Travel Agency

Sertifikat Keanggotaan Asita (Association of the Indonesian Tours and Travel Agencies)
Surat Izin Penyelenggaraan Ibadah Haji dan Umrah from the Ministry of Religious Affairs

Internet Service Provider (ISP), Telecommunication, or Cloud Hosting

Certificate from KOMINFO

Cigarettes, e-Cigarettes, and Tobacco Products

License from Directorate General of Customs and Excise (Bea Cukai)

Payment Service Provider (PSP) or PJSP

License from Bank Indonesia

Certificate of Incorporation / Business Registration Document
Shareholder Structure
Business License (related to the line of business)
Bank Reference Letter
Passport of Director

Identity Card (KTP/KITAS/Passport)
Self Photo with Identity Card
Business Proof Photo (Location/Activity/Product)

Before you upload and submit the documents for account registration, please ensure that the documents are

Readable, not blurry;
Uncensored;
Not expired; and
Owned by the company, the business entity name has to be written on the document.

Document Limitations

Formats: PDF, JPG, JPEG, PNG
Size: Maximum of 15 MB

4. Wait for Account Verification

Once you have successfully uploaded all of the required documents, your Business Account will undergo a verification process that may take up to 48 hours. You'll be notified via email once the process is complete. If no notification is received after this period of time, please submit a ticket to DOKU Care or send an email to [email protected].

Tips You don't need to wait for your Business Account to be verified to start accepting payments. However, we will only process the funds settlement after your business account has been verified.

FAQ

My file/document is failed to be uploaded. What should I do?

Your file might fail to be uploaded due to the following reasons:

The file format is invalid
The file size is too big
The file is corrupted

Please ensure that your documents follow the below rules.

The file format is either PDF, PNG, JPG, or JPEG
The file size less than 15 MB
The file can be accessed and opened

Can I update my Business Account data after submitting account registration?

Yes, you are free to update your business data after you have completed the business account registration. Please note that the verification process of your Business Account may take longer than usual as we would have to review your data from the beginning.

Can my Business Account verification be rejected?

Your Business Account verification may be rejected due to incomplete documents or invalid data. During this time, DOKU will be unable to process your settlement funds in order to comply with Anti-Money Laundering and Countering the Financing of Terrorism (AML/CTF) regulations. DOKU will continue to hold your settlement funds until you are able to submit all the required documents and data.

My Business Account verification is rejected after I started accepting payments. What should I do?

If your business account verification was rejected due to incomplete documents or invalid data, DOKU will be unable to process your settlement funds in order to comply with Anti-Money Laundering and Countering the Financing of Terrorism (AML/CTF) regulations.

DOKU will continue to hold your settlement funds until you are able to submit all the required documents and data. Please refer to Business/Brand Proof Guidelines to avoid your business account verification getting rejected.

If you fail to provide all the required documents requested by our team, you may choose to refund the completed transactions to your customers by submitting a support ticket or sending an email to [email protected]. Please make sure to include the following details:

Your Brand ID
Invoice Number
Transaction Date
Transaction Amount
Customer's Bank Account
Amount to be Refunded (Full/Partial)

How to check whether my business account has been verified?

You will be notified via email once your DOKU Business account has been verified.

What to do after my business account has been verified?

Once your DOKU Business Account has been verified, you will be able to access all features and tools available in the DOKU Dashboard, including accepting payments and processing fund settlements.

Can I get a personal assistance from DOKU Team to help me with my Business Account activation?

Absolutely. Please fill and submit the following form. Our team will reach out to you and provide a free consultation to help you successfully activate your Business Account. We will also assist in answering any questions you may have about our products and services.

Transaction Report

Export Report

There are 2 methods to export your reports: Single Export, and Scheduled Export.

Single export is a manual, one-time action that allows you to download transaction data, such as invoices or payments, for a specific date range or filter. This method is typically used for quick, ad-hoc reporting, for example, reconciling today’s payments or sharing transaction details with your accountant or internal team.

Quick ad-hoc reports (e.g., reconciling today’s payments).
Sharing transaction details with your accountant or team.

Scheduled export, on the other hand, is an automated, recurring export that can be set to run daily, weekly, or monthly without manual intervention. This method is useful for regular compliance or financial reporting, such as generating end-of-month statements, or for creating backups and integrations with accounting or ERP systems.

Regular compliance/financial reporting (e.g., end-of-month statements).
Backups or integrations with accounting tools.

For both single and scheduled exports, the available file formats are CSV (.csv) and XLSX (.xlsx). CSV is ideal for lightweight, simple data extraction, while XLSX offers a more structured format compatible with most spreadsheet applications.

Export Instant Report

You can retrieve a transaction report by following the steps outlined in the interactive demo below:

If the demo does not work, please visit the following page https://app.supademo.com/demo/cm9av1w2k2kzepxcbher4pi2d?step=1

Set Up Scheduled Report

You can schedule a transaction report to be sent to you by following the steps outlined in the interactive demo below:

If the demo does not work, please visit the following page https://app.supademo.com/demo/cm9b06mxm2osupxcb9rhbjn8f?step=1

Set Up SFTP Settings

You can set up your SFTP settings by following the steps outlined in the interactive demo below:

If the demo does not work, please visit the following page https://app.supademo.com/demo/cm9b1yl582qpipxcbm53wbubx?step=1

Field Definitions

Activity

The follwing is the status mean in the transaction report

Activity

Description

Payment Methods

Generate Payment Code

Payment code is created by Merchant

Bank Transfer, Convenience Store

Inquiry

Payment code is inquired by Customer

Bank Transfer, Convenience Store

Payment

Payment code is paid by Customer

Bank Transfer, Convenience Store

Sale

Payment is made by Customer

Cards, Direct Debit, e-Wallet, QRIS

Full Refund

Transaction is refunded with full amount

Cards

Partial Refund

Transaction refunded with partial amount

Cards

Status

The follwing is the status mean in the transaction report

Status

Description

Final Status

Action Needed

Payment Methods

Pending

Transaction is waiting to be paid by the customer

Wait for HTTP Notification or Call Check Status API to get final status

Bank Transfer, Convenience Store

Success

Transaction is paid by the customer

YES

All Payment Methods

Failed

Transaction is failed to be paid

YES

Generate a new payment request to DOKU

Bank Transfer, Cards, Direct Debit, e-Wallet

Expired

Transaction due date is exceeded

YES

Generate new payment request to DOKU

Bank Transfer, Convenience Store

Timeout

Transaction reaches a timeout due to connection issues

Call Check Status API to get final status

e-Wallet

Redirect

Transaction is waiting for acquirer's verification

Wait for HTTP Notification or Call Check Status API to get final status

Cards

Response Code and Response Message

Payment Method: Cards

Response Code

Response Message

0000

Successful approval / completion

0001

Refer to card issuer

0002

Refer to card issuer, special condition

0003

Invalid merchant or service provider

0004

Pickup card

0005

Do not honor

0006

Error

0007

Pickup card, special condition (other than lost/stolen card)

0008

Honor with ID

0010

Partial approval (private label)

0011

VIP approval

0012

Invalid transaction

0013

Invalid amount (currency conversion field overflow)

0014

Invalid account number (no such number)

0015

No such issuer

0019

Re-enter transaction

0021

No action taken (unable to back out prior transaction)

0025

Unable to locate record in file, or account number is missing from inquiry

0028

File is temporarily unavailable

0030

Format error

0041

Pickup card (lost card)

0043

Pickup card (stolen card)

0051

Insufficient funds

0052

No checking account

0053

Non savings account

0054

Expired card

0055

Incorrect PIN

0057

Transaction not permitted to cardholder

0058

Transaction not allowed at terminal

0061

Activity amount limit exceeded

0062

Restricted card

0063

Security violation

0065

Activity count limit exceeded

0075

Allowable number of PIN-entry tries exceeded

0076

Unable to locate previous message (no match on retrieval reference number)

0077

Previous message located for a repeat or reversal, but repeat or reversal data are inconsistent with original message

0078

Invalid/non-existent account specified

0080

Invalid date

0081

PIN cryptographic error found (by VIC security module during PIN decryption)

0082

Incorrect CW/1CW

0083

Unable to verify PIN

0084

Invalid authorization life cycle

0085

No reason to decline a request for account number verification or address verification

0091

Issuer unavailable or switch inoperative (STIP not applicable or available for this transaction)

0092

Destination cannot be found for routing

0093

Transaction cannot be completed violation of law

0094

Duplicate transmission detected

0096

System malfunction or certain field error conditions

0099

BIN blocking / IP blocking

00TO

Transaction timeout

00BB

BIN blocking

00IP

IP blocking

00CB

CC blocking

003D

3DS authentication problem

00DI

Duplicate invoice

00FN

Notification failed

00FV

Verification failed

00IF

Insuficient parameter

00BA

BIN blocked by acquirer

00SM

Failed store maxmind

00BL

Batch transaction is over limit

00DB

Duplicate batch

00IW

Invalid words

00FP

Failed to execute pre-payment plugin

00MD

MIP request denied

00FC

Failed card pattern validation

00TD

Transaction disabled

00SF

Failed SmartSpending transaction

00DW

Merchant does not have hash password

1184

Invalid token response

2104

DSP-Silverlake system error

5555

Undefined error

5501

Payment channel is not registered

5502

Merchant is disabled

5503

Maximum attempt 3 times

5504

Words do not match

5505

Invalid parameter

5506

Notification failed

5507

Invalid parameter detected / customer click cancel process

5508

Re-enter transaction

5509

Receives inquiry invoice after 30 minutes (expired)

5510

Cancelled by customer

5511

Payment code has not been paid by Customer

5512

Insufficient parameter

5514

Rejected by fraud system

5515

Duplicate PNR

5516

Transaction is not found

5517

Error in authorization

FAQ

What if my transaction fails to process?

The transaction may fail to be processed because the customer did not complete the payment.

If the transaction is failed due to a technical issue, DOKU will provide an error message in your transaction report. If you require further information about your failed transactions, you may submit a ticket or send an email to [email protected].

I still have not received my transaction report. What should I do?

Please first ensure that the email address that you entered is correct. We will not be able to send the transaction report if the email address thay you entered is invalid.

Transaction report may take longer time to be exported depending on the number of transactions that are being extracted. A transaction report with over 50,000 transactions may take up to an hour to be exported.

If you still have not received your transaction report after the one-hour period, please contact your account manager or submit a ticket.

What is the difference between Settlement Report and Transaction Report?

A Transaction Report provides a complete record of all transactions, including those that are successful, pending, failed, or expired.

For financial reporting and reconciliation purposes, merchants are strongly advised to refer primarily to the Settlement Report.

Can I edit a scheduled export after setting it up?

No. To make changes, you must first deactivate the existing scheduled report configuration and then create a new one.

At what time will I receive my scheduled reports?

Scheduled report emails are sent daily at 08:00 AM WIB/ICT (UTC +7).

Can a date range filter be applied to scheduled reports?

No, date range filters are not available for scheduled reports. If you need a custom date range, please use the single export feature instead.

Can I view transactions older than one year?

No, transaction data is retained for a period of one year only. Transactions beyond this timeframe are not accessible through our system.

List of Banks

Bank Name

SWIFT Code

Online

BI-FAST

SKN/RTGS

BANK BRI

002

BRINIDJA

✅

BANK MANDIRI

008

BMRIIDJA

✅

BANK BNI 46

009

BNINIDJA

✅

BANK DANAMON

011

BDINIDJA

✅

BANK DANAMON UUS (SYARIAH)

011SY

SYBDIDJ1

❌

✅

BANK PERMATA

013

BBBAIDJA

✅

BANK PERMATA UUS (SYARIAH)

013SY

SYBBIDJ1

❌

✅

BANK BCA

014

CENAIDJA

✅

BANK MAYBANK

016

IBBKIDJA

✅

BANK MAYBANK UUS (SYARIAH)

016SY

SYBKIDJ1

❌

✅

BANK PANIN

019

PINBIDJA

✅

BANK CIMB NIAGA

022

BNIAIDJA

✅

BANK CIMB NIAGA UUS (SYARIAH)

022SY

SYNAIDJ1

❌

✅

BANK UOB INDONESIA

023

BBIJIDJA

✅

BANK OCBC NISP

028

NISPIDJA

✅

BANK OCBS NISP UUS (SYARIAH)

028SY

SYONIDJ1

❌

✅

CITIBANK

031

CITIIDJX

✅

JPMORGAN BANK

032

CHASIDJX

❌

✅

BANK OF AMERICA NA

033

BOFAID2X

❌

✅

BANK CCB INDONESIA

036

MCORIDJA

✅

BANK ARTHA GRAHA

037

ARTGIDJA

✅

MUFG BANK

042

BOTKIDJX

✅

BANK DBS INDONESIA

046

DBSBIDJA

✅

BANK RESONA PERDANIA

047

BPIAIDJA

❌

✅

BANK MIZUHO INDONESIA

048

MHCCIDJA

❌

✅

BANK STANDARD CHARTERED

050

SCBLIDJX

✅

BANK CAPITAL

054

BCIAIDJA

✅

BANK BNP PARIBAS

057

BNPAIDJA

❌

✅

BANK ANZ INDONESIA

061

ANZBIDJX

✅

DEUTSCHE BANK

067

DEUTIDJA

❌

✅

BANK OF CHINA HK. LTD.

069

BKCHIDJA

✅

BANK BUMI ARTA

076

BBAIIDJA

✅

BANK HSBC INDONESIA

087

HSBCIDJA

✅

BANK JTRUST INDONESIA

095

CICTIDJA

✅

BANK MAYAPADA INTERNATIONAL

097

MAYAIDJA

✅

BANK JABAR

110

PDJBIDJA

✅

BANK DKI

111

BDKIIDJ1

✅

BANK DKI UUS (SYARIAH)

111SY

SYDKIDJ1

❌

✅

BANK BPD DIY

112

PDYKIDJ1

✅

BANK BPD DIY UUS (SYARIAH)

112SY

SYYKIDJ1

❌

✅

BANK JATENG

113

PDJGIDJ1

✅

BANK JATENG UUS (SYARIAH)

113SY

SYJGIDJ1

❌

✅

BANK JATIM

114

PDJTIDJ1

✅

BANK JATIM UUS (SYARIAH)

114SY

SYJTIDJ1

❌

✅

BPD JAMBI

115

PDJMIDJ1

✅

BPD JAMBI UUS (SYARIAH)

115SY

SYJMIDJ1

❌

✅

BANK ACEH

116

SYACIDJ1

✅

BANK SUMUT

117

PDSUIDJ1

✅

BANK SUMUT UUS (SYARIAH)

117SY

SYSUIDJ1

❌

✅

BPD SUMATERA BARAT/BANK NAGARI

118

PDSBIDJ1

✅

BANK NAGARI UUS (SYARIAH)

118SY

SYSBIDJ1

❌

✅

BANK RIAU

119

PDRIIDJA

✅

BPD SUMSEL BABEL

120

BSSPIDSP

✅

BPD SUMSEL BABEL UUS (SYARIAH)

120SY

SYSSIDJ1

❌

✅

BANK LAMPUNG

121

PDLPIDJ1

✅

BPD KALSEL

122

PDKSIDJ1

✅

BPD KALSEL UUS (SYARIAH)

122SY

SYKSIDJ1

❌

✅

BPD KALBAR

123

PDKBIDJ1

✅

BPD KALBAR UUS (SYARIAH)

123SY

SYKBIDJ1

❌

✅

BPD KALTIMTARA

124

PDKTIDJ1

✅

BPD KALTIMTARA UUS (SYARIAH)

124SY

SYKTIDJ1

❌

✅

BPD KALTENG

125

PDKGIDJ1

✅

BANK SULSELBAR

126

PDWSIDJA

✅

BANK SULSELBAR UUS (SYARIAH)

126SY

SYWSIDJ1

❌

✅

BANK SULUTGO

127

PDWUIDJ1

✅

BANK NTB

128

PDNBIDJ1

✅

BPD BALI

129

ABALIDBS

✅

BANK NTT

130

PDNTIDJA

✅

BPD MALUKU

131

PDMLIDJ1

✅

BPD PAPUA

132

PDIJIDJ1

✅

BPD BENGKULU

133

PDBKIDJ1

✅

BPD SULTENG

134

PDWGIDJ1

✅

BPD SULTRA

135

PDWRIDJ1

✅

BPD BANTEN

137

PDBBIDJ1

✅

BANK OF INDIA INDONESIA

146

BKIDIDJA

✅

❌

✅

BANK MUAMALAT INDONESIA

147

MUABIDJA

✅

BANK MESTIKA DHARMA

151

MEDHIDS1

✅

BANK SHINHAN INDONESIA

152

MEEKIDJ1

✅

BANK SINARMAS

153

SBJKIDJA

✅

BANK NANO SYARIAH

153SY

NANOIDJ1

❌

✅

BANK MASPION INDONESIA

157

MASDIDJ1

✅

BANK GANESHA

161

GNESIDJA

✅

BANK ICBC

164

ICBKIDJA

✅

BANK QNB INDONESIA

167

AWANIDJA

✅

BANK BTN

200

BTANIDJA

✅

BANK BTN UUS (SYARIAH)

200SY

SYBTIDJ1

❌

✅

BANK WOORI SAUDARA

212

BSDRIDJA

✅

BANK SMBC INDONESIA

213

SUNIIDJA

✅

BANK VICTORIA SYARIAH

405

SWAGIDJ1

✅

❌

✅

BANK JABAR BANTEN SYARIAH

425

SYJBIDJ1

✅

BANK MEGA

426

MEGAIDJA

✅

BANK KB BUKOPIN

441

BBUKIDJA

✅

BANK BSI (BANK SYARIAH INDONESIA)

451

BSMDIDJA

✅

KROM BANK

459

BUSTIDJ1

❌

✅

BANK JASA JAKARTA

472

JSABDJI1

✅

BANK KEB HANA

484

HNBNIDJA

✅

BANK MNC INTERNATIONAL

485

BUMIIDJA

✅

BANK NEO COMMERCE

490

YUDBIDJ1

✅

BANK RAYA INDONESIA

494

AGTBIDJA

✅

100

BANK SBI INDONESIA

498

IDMOIDJ1

✅

101

BANK DIGITAL BCA

501

BBLUIDJA

✅

102

BANK NATIONAL NOBU

503

LFIBIDJ1

✅

103

BANK MEGA SYARIAH

506

BUTGIDJ1

✅

104

BANK INA PERDANA

513

IAPTIDJA

❌

✅

105

BANK PANIN DUBAI SYARIAH

517

ARFAIDJ1

✅

106

BANK PRIMA MASTER

520

PMASIDJ1

✅

107

BANK BUKOPIN SYARIAH

521

SDOBIDJ1

✅

108

BANK SAHABAT SAMPOERNA

523

SAHMIDJA

✅

109

BANK OKE INDONESIA

526

LMANIDJ1

✅

110

BANK AMAR

531

LOMAIDJ1

❌

✅

111

BANK SEABANK INDONESIA

535

SSPIIDJA

✅

112

BANK BCA SYARIAH

536

SYCAIDJ1

✅

113

BANK JAGO

542

JAGBIDJA

✅

114

BANK BTPN SYARIAH

547

PUBAIDJ1

✅

115

BANK MULTI ARTA SENTOSA

548

BMSEIDJA

✅

116

BANK HIBANK INDONESIA

553

MAYOIDJA

✅

117

BANK INDEX

555

BIDXIDJA

✅

118

SUPERBANK INDONESIA

562

FAMAIDJ1

✅

119

BANK MANDIRI TASPEN

564

SIHBIDJ1

✅

120

BANK VICTORIA INTERNATIONAL

566

VICTIDJ1

✅

121

BANK ALLO

567

ALOBIDJA

✅

122

BANK IBK INDONESIA

945

IBKOIDJA

✅

123

BANK ALADIN SYARIAH

947

NETBIDJA

✅

124

BANK CTBC INDONESIA

949

CTCBIDJA

✅

125

BANK COMMONWEALTH

950

BICNIDJA

✅

126

PT. BANK JAGO SYARIAH

542SY

SYATIDJ1

✅

English

Get Started

Create Account

Create a Business Account

Create a Sandbox Account

FAQ

Activate Services

FAQ

Custom Settlement

Split Settlement

Key Features

Use Cases

Hold and Release

Key Features

Use Cases

Custom Settlement Report

Key Features

Use Cases

Hold and Release

Key Features

Use Cases

Custom Report

Key Features

Use Cases

Refund

Refund for Non-Card Transactions

Refund for Card Transactions

Best Practices

FAQ

Dispute

Submit Dispute Request​

Follow Up Dispute Request​

Manage Reports

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Settlement Report

Configure Settlement Recipients

View Settlement Batch Transactions

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Overview

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e-Katalog

Introduction

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FAQ

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FAQ

Manage Items

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FAQ

Place an Order

Submit Dispute Request

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