Overview

There are plenty of ways you can manage your Business Account using DOKU Dashboard.

Account Information

You may find plenty of information in DOKU Dashboard that you may not be familiar with. In this section, you will learn all the information that is shown in DOKU Dashboard.

My User Account Information

Your User Account Information can be found on User Profile page.

• Name - The registered name of your User Account.

• Email ID - The registered email address of your User Account.

• Phone Number - The registered phone number of your User Account.

• Account Password - The password that is used to register for your User Account.

My Business Account Information

Your Business Account Information can be found on Business Info page.

• Business ID - The registered ID of your Business Account.

• Business Name - The registered name of your Business entity (e.g., DOKU Private Limited)

My Brand Information

Your Brand Account Information can be found on Business Info page.

• Brand ID (Client ID) - The registered ID of your Brand Account.

• Brand Name - The registered name of your Brand (e.g., DOKU)

• Secret Key - The private credentials of your Brand Account that is used for technical integration.

• DOKU Public Key - The public credentials of your Brand Account by DOKU that is used for technical integration.

• Merchant Public Key - The public credentials of your Brand Account by the Merchant that is used for technical integration.

FAQ

Once you have a DOKU Business Account, you can start inviting other members in your business to gain access to the DOKU Dashboard. Inviting users to your Business Account will create a User Account for them without having to create a new Business Account again.

Invite Team Members

You can add users to your team and assign them roles to limit their access to the dashboard. You can invite as many team members as you like to access your DOKU Dashboard by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Team & Security section, select Team Management

4. Team Management page will appear, then click Invite Team Member

5. Enter your team member's email address and assign the appropriate role

6. Complete Google reCAPTCHA, then click SAVE.

Edit or Remove Team Member

Besides inviting team members, you are also enabled to edit their role or remove them from your team. You can remove or change the role of your team member by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Team & Security section, select Team Management

4. Team Management page will appear where you can see the list of all your team members

5. Click trash icon to remove team member, or click pencil icon to change the role of your team member.

Member Roles and Permissions

The following table is a list of all the roles and their permissions:

FAQ

DOKU (PT Nusa Satu Inti Artha) was established in 2007 and became the first Indonesian-owned electronic payment solutions provider to offer local payment solutions tailored to address merchants' online payment needs.

Accept Payments

No-Integration Products

Web/Mobile Integration

Payouts

Other Solutions

Mobile Apps

Select Integration Method

DOKU offers flexible integration options to suit your business needs, whether you are building a custom checkout, using an existing platform, or developing mobile apps. You can integrate with DOKU by choosing one of the following methods:

Set Up Payment Notification

Set your payment notification URL to receive real-time updates via API webhook (callback). The following guides show how to set up the payment notification URL for each payment method:

Bank Transfer (Virtual Account)

You can configure your payment notification URL for Bank Transfer (Virtual Account) payment methods by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Payment Settings section, select Virtual Account

4. Virtual Account Settings page will appear, then click Configure based on the Virtual Account of your choice

5. A pop-up box will appear where you can set your payment notification URL, then click SAVE.

Cards

You can configure your payment notification URL for Cards payment method by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Payment Settings section, select Cards

4. Cards Settings page will appear, then click Payment Configuration tab

e-Wallet

You can configure your payment notification URL for e-Wallet payment methods by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Payment Settings section, select e-Wallet

4. e-Wallet Settings page will appear, then click CONFIGURE based on the payment method of your choice

5. A pop-up box will appear where you can set your payment notification URL, then click SAVE.

Convenience Store

You can configure your payment notification URL for Convenience Store payment methods by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Payment Settings section, select Convenience Store

4. Convenience Store Settings page will appear, then click CONFIGURE based on the payment method of your choice

5. A pop-up box will appear where you can set your payment notification URL, then click SAVE.

PayLater

You can configure your payment notification URL for PayLater payment methods by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Payment Settings section, select PayLater

4. Paylater Settings page will appear, then click CONFIGURE based on the payment method of your choice

5. A pop-up box will appear where you can set your payment notification URL, then click SAVE.

Direct Debit

You can configure your payment notification URL for Direct Debit payment methods by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Payment Settings section, select Direct Debit

4. Direct Debit Settings page will appear, then click CONFIGURE based on the payment method of your choice

5. A pop-up box will appear where you can set your payment notification URL, then click SAVE.

Digital Banking

You can configure your payment notification URL for Digital Banking payment methods by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Payment Settings section, select Digital Banking

4. Digital Banking Settings page will appear, then click CONFIGURE based on the payment method of your choice

5. A pop-up box will appear where you can set your payment notification URL, then click SAVE.

QRIS

You can configure your payment notification URL for QRIS by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Payment Settings section, select QR Payment

4. QRIS Settings page will appear, then click Edit based on the payment method of your choice

5. A pop-up box will appear where you can set your payment notification URL, then click Submit.

Simulate Transactions

DOKU Sandbox allows you to simulate transactions before going live and accepting real payments. The simulator works for all integration methods, as well as no-integration products such as Payment Link and e-Katalog. You can simulate transactions with DOKU Sandbox by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Payment Settings section, select Simulator

4. Simulator page will appear, select the payment method you wish to test, matching the one chosen during checkout.

5. Click Simulate.

A simulation guide specific to each payment method will be displayed on the page.

Activating your DOKU Business Account requires you to complete 4 stages as follows:

1. Choose Business Account Type

There are 3 different types of Business Account you can choose from. You are free to choose the Business Account that best suits your business.

2. Submit Business Data

Each type of Business Account has different business data requirements.

Business/Brand Proof Guidelines

Submitting proof of your business’s legitimacy is essential to build trust and ensure compliance with DOKU’s policies. Proof of legitimacy can take one of three forms: location, activity, or product/service. Below are the details for each type of proof:

Additional Requirements for Specified Lines of Business

1. Agriculture

• Requirements: Photos of the farm, crops, equipment or agricultural activities.

1. Charity

• Requirements: Photos of the charity events, beneficiaries, and/or registration certificate.

1. Digital and Game

• Requirements: Screenshots of the platform, game interface, and/or user engagement.

1. Education

• Requirements: Photos of the educational institution, classrooms, students (if applicable), educational activites, and/or accreditation certificate.

1. Event Organizer

• Requirements: Photos of events organized, venues, and promotional materials.

1. Hospitality

• Requirements: Photos of the establishment (hotel, resort, hostel), rooms, and amenities.

1. Logistics

• Requirements: Photos of the warehouse, transportation fleet, and storage facilities.

1. Manufacture

• Requirements: Photos of the manufacturing facility, production line, and products.

1. Transportation

• Requirements: Photos of the vehicles, transportation hubs, and logistics operations.

1. Airlines

• Requirements: Photos of the aircraft fleet, boarding areas, ticketing counters, and airline operations.

Submission Tips

• It is not mandatory to submit photos for each proof type (location, activity, and product/service), but it is highly advisable as it expedites the verification process.

• Location photos cannot be sourced from Google Maps.

• Photos must be clear, well-lit, and sharply focused.

• Screenshots containing text, images, and any details must be visible and readable.

• The submitted proof should directly substantiate the legitimacy of your business within the specified category, aligning with the data provided during business account setup.

3. Upload Documents

The document requirements vary for each Business Account type.

Before you upload and submit the documents for account registration, please ensure that the documents are

1. Readable, not blurry;

2. Uncensored;

3. Not expired; and

4. Owned by the company, the business entity name has to be written on the document.

4. Wait for Account Verification

FAQ

You can activate services and products offered by DOKU for your business by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Account section, select Service

4. On Service page, click ADD SERVICE

5. Select the service you would like to activate

6. Click ACTIVATE.

FAQ

Activate Payment Methods

You can activate payment methods for your business by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Account section, select Service

4. On Service page, click ADD SERVICE.

5. Select the payment method you would like to activate

6. Click ACTIVATE.

Configure Payment Methods

In this section, you will learn how to configure features for each payment method.. We'll cover specific configuration steps, such as setting up your merchant prefix name for Bank Transfers and country BIN for Cards, and ensuring each payment method is tailored to your business needs.

Bank Transfer (Virtual Account)

Merchant Prefix Name

You can configure your prefix name for Virtual Account by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Payment Configuration section, select Virtual Account

4. Virtual Account Settings page will appear, then click Configure based on the Virtual Account of your choice

5. A pop-up box will appear where you can add or change the prefix of the Virtual Account to be your business/brand name, then click SAVE.

Cards

Country BIN

You can filter which countries are allowed for card transactions to be processed by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Payment Configuration section, select Cards

4. Cards Settings page will appear, then click Payment Configuration tab

6. Click Save to submit.

QRIS

Static QRIS

You can view your static QRIS image by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Account section, select Service

4. Search for QRIS under the Service list, and then select See Details

FAQ

Create your first Business Account

In this section, you will learn how to unlock all the services and products that are offered by DOKU by creating your first DOKU Business Account. The following is a step-by-step guide on how you could create a Business Account.

2. Fill the registration form by entering your full name, business name, business email address, phone number, and password

3. Review and agree to the Terms and Conditions and Privacy Policy, then submit the form

4. Verify your account by entering the OTP that was sent to your email address

Create a Sandbox Account

While DOKU Business Account is used to accept real payments in the live environment, DOKU Sandbox Account is a demo account that you can use to simulate payments in the testing environment. If you are looking to test payments and explore our services and products, the following is a step-by-step guide on how you could create a DOKU Sandbox Account.

2. Fill the registration form by entering your full name, business name, business email address, and password

3. Review and agree to the Terms and Conditions and Privacy Policy, then submit the form

FAQ

Hold and Release feature provides you with control over payment disbursements by allowing you to temporarily hold funds and release them based on your business requirements. This feature enhances security and reduces the risk of unauthorized transactions.

Key Features

• Manual Control: Manually review and approve transactions before funds are released.

• Fraud Prevention: Mitigate the risk of fraudulent activities by implementing additional verification steps.

• Customizable Hold Periods: Define specific time frames for holding funds based on your business needs.

Use Cases

• Risk Management: Minimize financial risks by manually reviewing high-value transactions.

• Fraud Prevention: Implement additional security measures to protect against unauthorized transactions.

• Regulatory Compliance: Ensure compliance with industry regulations by controlling fund releases.

Split Settlement is a feature that allows you to split the amount of the transaction into more than one settlement bank account. It's an ideal solution for merchants requiring customized settlement rules that can be used for marketplaces, platforms, franchises, as well as businesses with multiple branches.

Split Settlement can be configured based on a percentage or a fixed amount. Split Settlement can be set up either via API or DOKU Dashboard for every successful transaction that occurred on the same day.

Key Features

• Rule-based Splitting: Define rules to automatically distribute funds among various recipients.

• Real-time Settlements: Enjoy the convenience of instantaneous fund transfers as transactions occur.

• Customizable Thresholds: Set specific criteria for splitting funds, ensuring flexibility in financial management.

Activate Split Settlement

You can activate split settlement by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Account section, select Service

4. On Service page, click ADD SERVICE

5. A pop-up window will appear with service options. Scroll down to find Financial Services. Check the Split Settlement checkbox and click Activate

6. Ensure that the Split Settlement service appears on the Service page

7. Split Settlement service will have the status UPDATING when it is first added, and once it has been verified by DOKU, the status will change to ACTIVE.

Configure Split Settlement

You can configure split settlement or update existing configuration to transactions using DOKU Dashboard by following the steps below:

2. Select Reports from the menu, then choose Reconciled Transactions

3. Filter transactions with the status "Payment Success", then click search

4. Once the relevant transactions appear, locate the action table on the right side

5. Click the "⁝" icon in the action column

6. A pop-up will appear; select "Settlement Configuration"

7. Details of the transaction and the destination bank account will be shown

8. Click "Split Transaction" in the pop-up box

9. To add more bank accounts, leave the value field empty and click "Add more bank"

10. Adjust the bank account destination and split amount as needed.

11. Select the amount type (fixed amount or percentage) by clicking "Split by"

12. Add more bank accounts if needed. A maximum of 10 destination bank accounts are allowed

13. Ensure the following rules are adhered when values are being input for split settlement

    • If "Split by Percent" is selected, the total percentage input must not exceed 100%

    • If "Split by Fixed Amount" is selected, the total input amount must not exceed the "Total Settlement Amount" specified

14. Click "Save Configuration" to convert the transaction to split settlement. There will be an indicator that your transaction has been marked for split settlement under "Invoice Number" column.

Cancel Split Settlement

Transactions that have been previously configured to be split settled can still be cancelled as long as the transaction status remains as "Payment Success". You can cancel the split settlement of a transaction by following the steps below:

2. Select Reports from the menu, then choose Reconciled Transactions

3. Filter transactions with "Payment Success" status and "Split Settlement" set to "Yes," then click "Search"

4. Select a transaction, proceed to the action menu and click "Settlement Configuration."

5. Details of the transaction and the destination bank account will be shown

6. There are two ways to cancel split settlement of a transaction:

   • Click the ⛔ icon next to the bank account until only one account remains, then click "Save Configuration"

   • Alternatively, click "Reset Configuration," then "Save Configuration"

7. Upon successful cancellation, a success notification will appear, and the split settlement icon will vanish.

Troubleshooting

Invalid Split Settlement Bank Account

An invalid split settlement bank account error occurred due to an incorrect input of the split settlement bank account destination configuration. This caused our system to be unable to process the settlement with the transaction status "Pending Settlement".

2. Select Reports from the menu, then choose Reconciled Transactions

3. Filter transactions with "Pending Settlement" status and input the invoice number, then search

4. Changes can be made if the transaction remark is "Split Settlement Bank Account Invalid." Click "Settlement Configuration" to modify data

5. A pop-up box will appear that shows the settlement configuration of the transaction, then fill the necessary fields field

6. After the pop up settlement configuration page appears, fill in the empty bank account field with a valid bank account.

7. After selecting the desired bank account, click “Save Configuration”

8. Upon a success configuration, a notification will appear.

Notable Rule

1. Through split settlement, merchants receive data distribution from several settlement batches based on configured accounts.

2. If the configured split settlement amount is less than the total settlement amount, the remainder goes to the default account set on the Settlement Settings page.

3. Configuration changes can only be made for transactions with "Payment Success" and "Pending Settlement" statuses. Transactions with other statuses cannot be changed as the settlement batches have been created.

4. Refunding a split settlement transaction deducts the split amounts from upcoming batches. Refund fees from DOKU are subtracted from the batch settlement funds. The following is an illustration of how refunding a split settlement transaction is processed.

   • A transaction contains an amount of IDR 100,000 with a fee of IDR 5,000

   • 60% is settled to bank account X

   • 40% is settled to bank account Y

   If a refund occurs, the amount transferred to bank account X is reduced by IDR 60,000 and bank account Y is reduced by IDR 40,000.

5. Refund fees are deducted from batch settlements recorded on Settlement Settings page.

Status Mapping

• Payment Success: Successfully recorded transactions in the DOKU system, to be distributed to merchants per configured settings.

• Pending Settlement: Successful transactions reconciled between DOKU & Acquirer but pending due to incorrect transaction information or configuration.

• Total Settlement Amount: Net transaction value DOKU will distribute to the merchant.

FAQ

Dispute occurs when you have received the funds of the transactions, but could not find the transaction record in the transaction report. Merchants with direct settlement transactions can manage disputed transactions directly with the DOKU Dashboard.

2. Select Reports from the menu, then choose Dispute

3. Dispute page will appear, then click Add button and fill in all required fields on the dispute request data you want to submit, then click Submit button

4. You can check the dispute request data on this page and monitor the status with the definition below:

   • In Process = It is on checking process by DOKU system

   • Open = It is waiting to be followed up by the role with checker access, Admin or Finance.

   • Close = It has been successfully followed up by the role with checker access. Admin or Finance, and you can find the record now in the transaction report

   • Rejected = It has been rejected by the DOKU system as the stated reason.

2. Select Reports from the menu, then choose Dispute

3. Dispute page will appear, then review any record with Open status. If it is already as expected and you want to proceed, then click the Follow Up button

4. If it is successful, the status will be updated to Close and you can now find the transaction in your transaction report.

Analytics on DOKU Dashboard homepage provides valuable insights into your business performance. You can use it to monitor transaction data, detect issues, and optimize payment experiences. The following are the available analytics:

• Gross Volume Total transaction volume before DOKU fees are deducted.

• Successful Transactions Number of transactions successfully completed and processed.

• Top Failed Transactions Common reasons for transaction failures, helping you diagnose recurring issues.

• Top Payment Methods The most frequently used payment methods by your customers.

View and Filter Analytics

You can view and filter the analytics by following the steps below:

2. Select Dashboard

3. In the Trend section, set a custom date range to adjust the period of analytics displayed.

Customize View

You can customize the view of your analytics by following the steps below:

2. Select Dashboard

3. In the Trend section, click Edit View

4. Choose which analytics to display by ticking the checkboxes.

Export Analytics

You can export your analytics into a file by following the steps below:

2. Select Dashboard

3. Click the Download icon at the top right of the graph to export your selected analytics. Export options are .PNG and .CSV file.

FAQ

Report Types

Configure Settlement Recipients

Your settlement report can be sent to you via email, SFTP, or both. You can manage the settlement report settings by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Finance Settings section, select Settlement

4. Settlement Settings page will appear where you can either choose to receive the settlement report by email, SFTP, or both by ticking the options under Settlement Report Notification

5. Click SUBMIT to save, and your settings will be effective for the next settlement batch.

View Settlement Batch Transactions

You can find and view all your settlement reports by following the steps below:

2. Select Reports from the menu, then choose Settlements

3. Settlement Report page will appear, then click the ellipsis icon based on your choice of settlement batch, and select Detail

4. A pop-up box will appear that displays all the details of the selected settlement report

Resend Settlement Batch Report

If you cannot locate a particular settlement batch report and wish to have the report sent to you again, you can do so by following the steps below:

2. Select Reports from the menu, then choose Settlements

3. Settlement Report page will appear, then click the ellipsis icon based on your choice of settlement batch, and select Resend Report

4. The settlement batch report will be sent to you either by email or SFTP, based on your settlement configuration.

FAQ

Overview

There are two primary cases where companies can use Multi-brand:

1. Multiple Brands under One Entity: This scenario applies to companies operating under a single legal entity while managing multiple distinct brands. For example, consider NULE, a company that owns three separate brands, each catering to different business lines: NULE Education for online courses, NULE Pay for online payments, and NULE Shop for e-commerce.

2. Multiple Branches under One Entity: In this case, a company operates multiple branches, each serving a different geographical location or market segment. For instance, NULE operates as a single school entity with branches in Jakarta, Bali, and Bandung.

Activation

If you have not activated Multi-brand for your business account, you can do so by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Account section, select Business Info

4. Business Info page will appear. Next, ensure that "Brand Information" tab is selected, then click "Add More Brand" button located on the right side of the page

1. A new page will appear where you are required to input the data of your new brand such as

   • Brand Name;

   • Brand Logo (optional);

   • Business Category;

     • Additional documents may need to be uploaded depending on the selected business category

   • Brand Description;

   • Projected TPT & TPV of the Brand;

   • Business Proof; and

   • Website or Social Media Links
2. Agree to DOKU Terms and Conditions and Privacy Policy, then click "Add New Brand" to complete the Multi-brand activation.

Upon a successful Multi-brand activation, the following things will occur:

2. You will gain access to a new Brand Dashboard, and your user account will gain "Admin" role in the new Brand Dashboard.

Although your new brand has been activated, it will undergo a verification process that may take up to 48 hours. During the verification period, your new brand account will not be able to receive settlement of funds until it has been verified. You can monitor the verification process by checking the status of your brand account. The following is a list of brand account status that you may find in the Company Dashboard:

• Draft → Brand account activation form has not been completed

• On Review → Brand account has been successfully activated, but it is in the process of verification

• Verified → Brand account has been verified

FAQ

Monitor Activity Logs

You can track user activities such as key changes, login attempts, permission updates, and other security-related events by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Team & Security section, select Activity Logs

4. Activity Logs page will appear, where you can track user activities such as key changes, login attempts, permission updates, and other security-related events.

Monitor Maintenance

You can configure and monitor notifications related to system maintenance and product updates by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Notifications section, select Maintenance & Product Updates

4. Maintenance & Product Updates page will appear, then ensure the Maintenance Service toggle is switched on

5. Enter the email addresses of the recipients who should receive maintenance notifications. A maximum of three recipients is allowed.

Manage Notification Logs

View Transaction Notification

You can view transaction notifications by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Notifications section, select HTTP Notifications

4. Notifications from the last 8 days will be displayed, then filter the list (if necessary) based on

   1. Invoice Number:

      1. Click the Invoice Number search bar

      2. Input the invoice number

      3. Click Search

   2. Endpoint URL:

      1. Click the Endpoint URL search bar

      2. Input the endpoint URL

      3. Click Search

   3. Date Range:

      1. Click the Datepicker

      2. Select the start and end date

      3. Click Search

5. Click the Eye icon on the order row to view the Order Summary, Notification History, and Notification Details.

Resend Transaction Notification

You can resend notification for a transaction by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Notifications section, select HTTP Notifications

4. Locate the order using filters if needed

5. Click the Paper Plane icon on the order row

6. Confirm by clicking Yes when prompted.

Manage Email Logs

View Email Logs

2. Select Settings from the menu

3. Settings page will appear. Under Notifications section, select Email Notifications

4. Email from the last 8 days will be displayed, then filter the list (if necessary) based on

   1. Email Subject:

      1. Click the Email Subject search bar

      2. Input the subject

      3. Click Search

   2. Email To:

      1. Click the Email To search bar

      2. Input the recipient email address

      3. Click Search

   3. Email Sender:

      1. Click the Email Sender search bar

      2. Input the sender's email

      3. Click Search

   4. Date Range:

      1. Click the Datepicker for Start Date and End Date

      2. Select your preferred dates

      3. Click Search

Resend Email Notification

You can resend an email notification by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Notifications section, select Email Notifications

4. Locate the email

5. Click the Paper Plane icon

6. Confirm by clicking Yes.

FAQ

Features

1. Navigation from one Brand Dashboard to another Brand Dashboard, and from a Brand Dashboard to a Company Dashboard

2. Ability to view transactions of all the registered brands

3. Ability to assign and manage team members for each brand

4. Add more new brands to your business account

Dashboard Navigation

You can navigate from a Brand Dashboard to a Company Dashboard or vice versa by following the steps below:

2. Click the ellipsis icon next to your brand name

3. Select the dashboard that you would like to acccess.

View Transactions

You can view transactions from all of your registered brands by following the steps below:

2. Access your Company Dashboard

3. Select Reports from the menu, then choose Transactions

4. Transactions page will appear where you can view transactions for all of your registered brands. You can also filter to view transactions for certain brands only.

Manage Team Members

You can manage team members for all of your registered brands by following the steps below:

2. Access your Company Dashboard

3. Select Team Management from the menu

4. Team Management page will appear, then click Invite Team Member button

5. Enter your team member's email address , select the designated brand account and assign the appropriate role

6. Complete Google reCAPTCHA, then click SAVE button.

Add More Brands

You can add more brands for your business account by following the steps below:

2. Access your Company Dashboard

3. Select Brand List from the menu

4. Brand List page will appear, then click Add New Brand button

5. Brand registration form will appear where you are required to input the data of your new brand such as

   • Brand Name;

   • Brand Logo (optional);

   • Business Category;

   • Additional documents may need to be uploaded depending on the selected business category

   • Brand Description;

   • Projected TPT & TPV of the Brand;

   • Business Proof; and

   • Website or Social Media Links

1. Agree to DOKU Terms and Conditions and Privacy Policy, then click "Add New Brand" to add a new brand.

FAQ

Overview

In this section, you will learn how to manage your User Account.

My User Account Information

Your User Account Information can be found on User Profile page.

• Name - The registered name of your User Account.

• Email ID - The registered email address of your User Account.

• Phone Number - The registered phone number of your User Account.

• Account Password - The password that is used to register for your User Account.

• Role - The assigned user role within your Business Account (e.g., Admin, Finance, Operation, IT, or Customer Service).

• Referral Code - A unique referral code that you can share with others to invite them to DOKU.

FAQ

Add Customers

You can populate your Customers database by following the steps below:

2. Select Customers from the menu

3. Customers page will appear, then one of the following options:

   • Create Customer: to add a single customer manually.

   • Import Sheet: to upload customers in bulk via CSV template.

Create a Single Customer

To create a customer manually:

1. Click Create Customer

2. Fill in the following fields:

   • Full Name (mandatory): Customer's complete name

   • Email: Customer's email address

   • Phone Number: Customer’s phone number, including country code

   • Country: Select the customer's country

   • Birthday: Customer's date of birth (format: DD-MM-YYYY)

   • Street Address: Full address (e.g., street name, number, and area)

   • State: Province or state

   • City: City where the customer is located

   • Postal Code: Area postal code

   • Company Name (optional): If the customer represents a business

   • Reference ID (optional): Internal ID used to track the customer

   • Label (optional): Tags to categorize customers (you can assign multiple labels)

3. Click Save to create the customer profile.

Notes:

• The Full Name field is mandatory and cannot be left empty.

• Ensure data accuracy to avoid issues during future transactions or communications.

Create Customers in Bulk

To import customers using a CSV file:

1. Click Import Sheet on the Customers page

2. Download the provided CSV template

3. Fill in the customer data according to the template instructions

4. Upload the completed file

5. Submit the file for processing.

Notes:

• Verify the formatting before uploading to prevent errors.

• Large imports may take a few minutes to process.

Edit Customers

You can populate your Customers database by following the steps below:

2. Select Customers from the menu

3. Customers page will appear, then search for and select the customer you wish to edit by clicking the Edit icon

4. Update the necessary fields

5. Click Save Customer to apply the changes.

Split Settlement

Split Settlement is a feature designed to streamline and automate the distribution of funds among multiple stakeholders within your business ecosystem. This service ensures accurate and transparent financial transactions by allowing you to split settlements based on predefined rules.

Key Features

• Rule-based Splitting: Define rules to automatically distribute funds among various recipients.

• Real-time Settlements: Enjoy the convenience of instantaneous fund transfers as transactions occur.

• Customizable Thresholds: Set specific criteria for splitting funds, ensuring flexibility in financial management.

Use Cases

• Marketplace Platforms: Easily distribute payments to multiple sellers in online marketplaces.

• Aggregator Services: Streamline revenue sharing among service providers and partners.

• Franchise Businesses: Facilitate automatic revenue distribution among franchisees.

Hold and Release

The Hold and Release feature provides you with control over payment disbursements by allowing you to temporarily hold funds and release them based on your business requirements. This feature enhances security and reduces the risk of unauthorized transactions.

Key Features

• Manual Control: Manually review and approve transactions before funds are released.

• Fraud Prevention: Mitigate the risk of fraudulent activities by implementing additional verification steps.

• Customizable Hold Periods: Define specific time frames for holding funds based on your business needs.

Use Cases

• Risk Management: Minimize financial risks by manually reviewing high-value transactions.

• Fraud Prevention: Implement additional security measures to protect against unauthorized transactions.

• Regulatory Compliance: Ensure compliance with industry regulations by controlling fund releases.

Custom Settlement Report

Custom Settlement Report feature empowers you with comprehensive control over your financial data. Generate customized reports tailored to your specific business needs, providing insights into transaction details, fees, and settlement timelines.

Key Features

• Flexible Reporting: Create reports based on selected parameters such as time range, transaction types, and more.

• Export Options: Download reports in various formats, including CSV and PDF, for seamless integration with your financial systems.

• Transaction Details: Gain granular insights into each transaction for enhanced financial analysis.

Use Cases

• Financial Analysis: Analyze transaction data to make informed business decisions.

• Accounting Integration: Seamlessly integrate settlement data into your accounting software.

• Regulatory Compliance: Generate reports for compliance purposes and audits.

DOKU processes transaction refunds only upon Merchant request. Refunds can be either full or partial, depending on your request. Important: Regardless of the refund amount, the Merchant remains responsible for the transaction fee, unless otherwise arranged with the Customer.

Refund for Non-Card Transactions

To request a refund for Non-Card transactions:

2. Provide the following details:

   1. Brand ID

   2. Invoice Number

   3. Transaction Date

   4. Transaction Amount

   5. Customer's Bank Account Details

   6. Refund Amount (Full or Partial)

Refund for Card Transactions

You can submit a request to refund Card transactions by following the steps below:

2. Select Reports from the menu, then choose Transactions

3. Transactions Report page will appear, then click the transaction's row to open its details

4. Click Refund Payment

5. Enter the amount to refund

   The refund can be full or partial, depending on your preference.

6. Click Refund to process the refund.

Important:

• Refunds are only available for settled transactions.

• Transactions involved in disputes cannot be refunded through the Dashboard.

• Partial refunds reduce the original transaction amount but keep the original transaction record intact.

Best Practices

• Always verify the transaction status before initiating a refund.

• Inform customers promptly once the refund has been processed.

• Allow up to 7-14 business days for Card refunds to reflect on the customer's account, depending on the issuing bank.

• Use secure communication channels when submitting bank account information for Non-Card refunds.

• Keep internal records of refund requests for audit and reconciliation purposes.

FAQ

Custom Settlement Report feature empowers you with comprehensive control over your financial data. Generate customized reports tailored to your specific business needs, providing insights into transaction details, fees, and settlement timelines.

Key Features

• Flexible Reporting: Create reports based on selected parameters such as time range, transaction types, and more.

• Resend Report: Resend your settlement batch reports for seamless integration with your financial systems.

• Transaction Details: Gain granular insights into each transaction for enhanced financial analysis.

Use Cases

• Financial Analysis: Analyze transaction data to make informed business decisions.

• Accounting Integration: Seamlessly integrate settlement data into your accounting software.

• Regulatory Compliance: Generate reports for compliance purposes and audits.

Add a New Bank Account

You can check and select your settlement bank account by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Account section, select Bank Account

4. Bank Account page will appear, then click Add

6. Complete the bank account information and click Submit for verification.

Your newly registered bank account for settlement will be reviewed. The verification process may take up to 1×24 hours.

Select a Bank Account for Settlement

You can check and select your settlement bank account by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Finance Settings section, select Settlement

4. Settlement Settings page will appear. Under the Settlement Destination section, verify the displayed bank account. If you wish to change it, click Edit and select Edit Settlement Configuration

5. Select the preferred bank account for settlement and click Save.

The next settlement batch will be directed to the newly selected bank account.

Check Payment Method Fees

You can check the fee that is charged to you for each payment method that you activated by following the steps below:

2. Select Settings from the menu

3. Under Finance Settings tab, select Fee Scheme

4. Fee Scheme page will appear, where you can view the applicable fees for each activated payment method.

Check Transaction Fees

You can check the fee that is charged to you for each payment method that you activated by following the steps below:

2. Select Reports from the menu, then choose Reconciled Transactions

3. Reconciled Transactions page will appear, and you will find the transaction fee under Total Fee (IDR) column.

FAQ

API Keys

API Keys are secure credentials used to authenticate and authorize a merchant's system to access and interact with DOKU’s payment processing services. API Keys consist of the following components:

1. Client ID: A unique identifier for the merchant (e.g., BRN-0239-1736742088036)

2. Secret Key: A credential used for payment and general authentication. Options to reveal or copy the full key are available and will require users to input an OTP sent by DOKU to the user's email

3. Public Keys: Cryptographic keys used to authenticate or encrypt transactions

   1. DOKU Public Key: A security key provided by DOKU, used to prove that messages (such as payment confirmations) are genuinely from DOKU

   2. Merchant Public Key: A security key generated by the merchant, which DOKU uses to verify that requests are legitimately from the merchant

4. SNAP Settings: Configuration details required to connect your system with SNAP (Standard Open API Pembayaran Indonesia), Indonesia's standardized payment API system

View Secret Key

You can view the Secret Key of your Client ID by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Account section, select API Keys

4. API Keys page will appear, then click Reveal Key

5. A pop-up will appear, then enter the 6-digit verification code (OTP) sent to your email

6. Upon successful verification, your Secret Key will be visible for 30 seconds. Click Copy Secret Key if needed.

Regenerate Secret Key

Regenerating your Secret Key is a best practice to enhance security, especially in cases of potential compromise or employee turnover. It is recommended to regularly rotate your Secret Key every few months to minimize risks. You can choose to regenerate your Secret Key either immediately or at a scheduled time.

Immediate Regeneration

You can regenerate your Secret Key and implement it immediately by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Account section, select API Keys

4. API Keys page will appear, then click Regenerate Secret Key

5. A pop-up will appear, then enter the 6-digit verification code (OTP) sent to your email

6. Upon successful verification, your newly generated Secret Key will be displayed

7. Review and agree to the Terms and Conditions for Secret Key regeneration, then click Save.

Scheduled Generation

You can regenerate your secret key and implement it later by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Account section, select API Keys

4. API Keys page will appear, then click Regenerate Secret Key

5. A pop-up will appear, then enter the 6-digit verification code (OTP) sent to your email

6. Upon successful verification, your newly generated Secret Key will be displayed

7. Under the Implementation Time field, select Specific Time

8. Choose your desired date and time for the implementation

9. Review and agree to the Terms and Conditions for Secret Key regeneration, then click Save.

View Public Keys

You can view your public keys by following the steps below:

2. Select Settings from the menu

3. Settings page will appear. Under Account section, select API Keys

4. API Keys page will appear, then click Reveal Key next to the desired key (DOKU Public Key or Merchant Public Key).

FAQ

Create a Promo

You can create a promo by following the steps below:

2. Select Promo from the menu

3. Promo page will appear, then click Create

4. General Information tab will appear, then fill the form that includes data such as

   • Promo Name - maximum of 15 characters

   • Promo Code - unique code that consists of uppercase letters and numbers

   • Promo Description - maximum of 300 characters

   • Start & End Date - follows format of dd/MM/yyyy HH:mm.

   • Terms & Condition - may contain text or links to a social media or website.
5. Click Save & Next

6. Promo Specification tab will appear, then fill the form that includes data such as

   • Discount Type - can be either be flat rate or percentage

   • Budget - can only contain numbers

   • Discount Amount - can only contain numbers

   • Max Discount Amount - can only contain numbers

   • Max Transaction Limit - can only contain numbers

   • Max Transaction / Account - can only contain numbers

   • Setting Promo by SKU (optional)
7. Click Save & Next

8. Payment Details tab will appear, then select the payment method(s) you want to include in the promo by following the steps below:

   1. Click Only Certain Payment Methods

   2. Choose the payment method(s) eligible for the promo

   3. Activate Customer Identifier if the promo is targeted to specific customers, where you can fill in the following fields:

      1. Max Transaction per Account

      2. Transaction Cycle (Daily or During Promo)

   4. Customer Identifiers vary by payment method:

      1. Cards:

         • Email

         • Phone Number

         • Customer ID

         • Card Number

      2. DOKU e-Wallet

         • Email

         • Phone Number

         • Customer ID

   5. Choose if the promo applies to All Banks or Specific Banks. If you select specific banks, you’ll need to upload a BIN list containing the eligible card numbers.

   6. Activate Custom Object Promo if the promo requires specific criteria. Define the criteria, operator, and value to set custom conditions.

1. Click Save & Next

2. Promo has been successfully created. To view the detail of your Promo, click the ellipsis button and select Promo Details

Promo Details

General Information

Promo Specification

Payment Details