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Account Settings

DOKU e-Wallet Account Settings

FAQ

Why is my DOKU e-Wallet account locked?

A locked DOKU e-Wallet account is caused by multiple incorrect entries of password and PIN. Check How to unlock a locked DOKU e-Wallet account?

How to unlock a locked DOKU e-Wallet account?
  1. Open DOKU e-Wallet app, then enter your phone number

  2. A notification will appear indicating that your account has been locked

  3. Click "Buka Akun" button, and a link will be sent to your email to unlock your account

  4. Access the link that was sent to your email

I forgot my DOKU e-Wallet PIN. How do I reset my PIN?

If you forgot your DOKU e-Wallet PIN, you may reset your PIN by following the steps below:

  1. Open your DOKU e-Wallet App

  2. Enter your registered phone number

What is the difference between a Basic and Premium DOKU e-Wallet account?

Premium Account allows you to

  • Transfer balance to other DOKU e-Wallet users;

  • Withdraw balance via Bank Transfer; and

If your questions cannot be found here, please visit for further information.

Click "Buka Akun Saya" to unlock account

Select "Lupa PIN"

  • Enter the Verification Code sent to the registered mobile number

  • Enter the new PIN

  • You can now log in with your new PIN.

  • Have the balance limit increased to IDR 20,000,000

    DOKU Help Center

    DOKU e-Wallet

    Overview

    DOKU e-Wallet is a digital wallet service that enables users to make online and offline payments safely, anytime and anywhere. You can use DOKU e-Wallet to pay various bills and subscription-based purchases, top up and withdraw cash, as well as transfer funds to other DOKU e-Wallet users.


    Key Features

    Mobile Wallet Management

    DOKU e-Wallet serves as a centralized hub for users to manage their digital wallets effortlessly. Users can easily check their wallet balance, review transaction histories, and monitor their financial activities in real-time. This feature empowers individuals to maintain control over their digital funds with convenience and accessibility.

    Premium Account

    While the Regular Account only allows a maximum balance of IDR 2,000,000, a Premium Account allows a maximum balance of IDR 20,000,000. You are also enabled to transfer balance to other DOKU e-Wallet users and withdraw balance via Bank Transfer.

    Online and Offline Payments

    One of the primary functionalities of DOKU e-Wallet is the ability to make secure and seamless online and offline payments. Users can shop for a wide array of goods and services, ranging from e-commerce purchases to digital subscriptions, using their mobile devices. DOKU e-Wallet provides a user-friendly interface, ensuring a smooth and efficient payment process for various online transactions.

    Bill Payments

    DOKU e-Wallet often supports bill payments for utilities, telecommunications, and other services. Users can settle their bills directly through the app, eliminating the need for traditional payment methods and providing a more efficient and time-saving alternative. DOKU e-Wallet supports the following list of Bill Payments:

    1. Mobile Balance Topup (Pulsa)

    2. Mobile Package Data (Paket Data)

    3. PLN Prepaid/Postpaid (Prabayar/Pascabayar)

    4. PDAM

    QRIS Payments

    QRIS (Quick Response Code Indonesian Standard) is a standardized QR code system used for digital payments in Indonesia. DOKU e-Wallet allows users to make payments by scanning QR codes using their mobile devices. The QRIS system is designed to facilitate interoperability among different payment service providers, making it easier for consumers and merchants to transact across various platforms.

    Fund Transfer to Banks and e-Wallets

    DOKU e-Wallet facilitates quick and secure money transfers, allowing users to send funds to other DOKU users or individuals who have DOKU accounts. This feature is particularly useful for peer-to-peer transactions, splitting bills, or sending money to friends and family members, all within the convenience of the mobile application.

    Promotions and Rewards

    To enhance user engagement, DOKU e-Wallet may offer promotions, discounts, and rewards programs. Users may receive exclusive deals or cashback rewards for using the app for specific transactions or shopping with partner merchants, providing added incentives for continued usage.

    Security Features

    Recognizing the importance of security in financial transactions, DOKU e-Wallet incorporates robust security measures. These may include encryption protocols, multi-factor authentication, and other security features to safeguard users' financial information and transactions, instilling confidence in the use of the digital wallet.

    Merchant Integration

    DOKU e-Wallet seamlessly integrates with a diverse range of online and offline merchants. This integration enables users to make purchases from a variety of businesses, including retail stores, restaurants, and service providers. By connecting with merchants, the app enhances the overall shopping experience, offering users the flexibility to pay for goods and services using their DOKU digital wallet.


    Installation

    DOKU e-Wallet supports both iOS and Android operating system. Visit the links below to download and install DOKU e-Wallet based on the operating system that your phone supports:

    1. DOKU e-Wallet on (iOS)

    2. DOKU e-Wallet on (Android)


    FAQ

    Please select the appropriate category of your inquiry:

    Internet & Cable TV

  • Telkom

  • Phone Bill (Telfon Pascabayar)

  • BPJS (Badan Penyelenggara Jaminan Sosial)

  • Tax & Non-Tax Payments (Penerimaan Negara)

  • Cash Withdrawal (Tarik Tunai)

  • On-Store Payment (Belanja di Toko)

  • App Store
    Play Store

    Account Settings
    Account Verification
    Top-Up and Withdrawal
    Online Transactions and Purchases

    Top-Up and Withdrawal

    DOKU e-Wallet Top-Up and Withdrawal

    FAQ

    How to top up my DOKU e-Wallet balance?

    You can top up your balance via bank transfer or convenience store. The following are the steps to top up your balance:

    1. Log in to your DOKU e-Wallet Account

    2. Select Sumber Dana

    3. Choose Bank to view instructions for topping up via bank transfer

    4. Choose Gerai to view instructions for topping up through convenience stores

    5. Choose Kartu Kredit to link your credit card to your DOKU e-Wallet Account

    What should I do if my DOKU e-Wallet top-up hasn't been credited?

    All your transactions are securely recorded in the DOKU system. If your top up has not yet appeared in your account, please check the following:

    1. Verify your transfer receipt and ensure you entered the correct DOKU ID when making the transfer.

    2. Check if the transaction appears in the 'Riwayat' menu within the DOKU e-Wallet app.

    What is the maximum balance I can have in my DOKU e-Wallet?

    The maximum balance and monthly transaction limits depend on your account type:

    Basic Account:

    • Maximum balance: IDR 2,000,000

    • Maximum monthly transactions: IDR 20,000,000

    What is the fee to top up my DOKU e-Wallet balance?
    • Top-ups made through Bank Permata to a Permata Bank account (856666) are free of charge

    • Top-ups made through Bank CIMB Niaga to a CIMB Niaga account (51490) are also free of charge

    If your questions cannot be found here, please visit for further information.

    If everything looks correct but the balance still hasn't been updated, please contact DOKU Customer Support for further assistance.
    Premium Account:
    • Maximum balance: IDR 20,000,000

    • Maximum monthly transactions: IDR 40,000,000

    To enjoy higher limits, you can upgrade to a Premium Account by completing the required verification process in the app.

    Top-ups made through banks other than Bank Permata to either a Permata Bank account (856666) or a DOKU account (899) are subject to a bank transfer fee of IDR 6,500

  • Top-ups made through convenience stores are subject to a service fee of IDR 2,500

  • DOKU Help Center

    Account Verification

    DOKU e-Wallet Account Verification

    FAQ

    Can I use the same identity card for more than 1 DOKU e-Wallet account?

    Your identity card can only be used for one account. If you have used your ID card (SIM, KTP, or Passport) to upgrade your account, you cannot use the same ID card again for another account.

    Why hasn't my DOKU e-Wallet account upgrade request been processed?

    DOKU e-Wallet account upgrade process typically takes up to 2×24 hours. If you have not received a verification result after this period, please contact us at [email protected] by providing your DOKU ID and details of the issue.

    If your questions cannot be found here, please visit for further information.

    DOKU Help Center

    Online Transactions and Purchases

    DOKU e-Wallet Online Transactions and Purchases

    FAQ

    How can I make online payments using DOKU e-Wallet?
    1. Select DOKU e-Wallet when proceeding with the transaction payment

    2. Enter your DOKU ID and PIN

    3. If you enter the correct PIN, the payment will be processed. You have a maximum of three attempts to enter the correct PIN

    My online transaction failed, but the my DOKU e-Wallet balance was deducted. What should I do?

    You may report this issue to [email protected] and provide the following information:

    • Merchant Name

    • DOKU ID

    What is the difference between DOKU and DOKU e-Wallet?

    DOKU is a payment service provider that offers a comprehensive range of digital payment solutions for businesses. DOKU e-Wallet is one of DOKU’s consumer-facing products — a digital wallet that enables users to store funds and make secure transactions conveniently.

    If your questions cannot be found here, please visit for further information.

    Invoice Number

  • Transaction Date

  • Transaction Amount

  • DOKU Help Center