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PayChat is an all-in-one WhatsApp-based solution that helps merchants sell, communicate, and collect payments—all within a single platform.
Create and manage your official WhatsApp Business account through PayChat.
Build a professional business profile
Connect your own number
Send broadcasts, receive orders, and manage all conversations
Fully integrated in one unified platform
One WhatsApp number, a more professional customer experience. 👉
Receive and manage customer orders directly through WhatsApp—without external forms.
Customers view products and prices inside the chat
Orders arrive in real time
Payment happens right after confirmation
Ideal for events, pre-orders, and daily sales
A faster, cleaner, frictionless sales process. 👉
Send messages to multiple customers at once—fast, personal, and efficient.
Share promotions, announcements, or payment reminders
Available via dashboard or API
Uses official WhatsApp channels
Higher reach and better engagement
No complex system—just upload and send. 👉
Manage orders, transactions, and customer interactions without switching platforms. Customers stay on WhatsApp, and you stay focused on selling.
PayChat combines conversations and payments into a single flow. Customers simply chat, choose, and pay—right inside WhatsApp.
Send broadcast messages, payment reminders, or promotional campaigns in seconds. Reach customers through the channel they use every day.
PayChat is ready to use out of the box. Activate the features, connect your WhatsApp number, and start selling instantly.
To start sending bill reminders, monthly invoices, or payment notifications through Broadcast Message, you must first activate your WhatsApp Business account.
The Bill Broadcast feature is only available once your WhatsApp Business account is active and connected to PayChat.
Use your WhatsApp Business account to enable seamless transactions through the PayChat service, specifically intended for corporate-type merchants.
This feature can only be accessed and used by Corporate merchants. Corporate merchants who wish to use this feature may contact our Sales team by filling the following form.
Customers interact directly with the merchant’s official business name and logo, rather than a third-party account. This boosts credibility and builds trust during the purchase process.
Using their own WhatsApp number allows merchants to build long-term relationships with customers, enabling easier follow-ups, repeat orders, and direct feedback.
Merchants can re-engage past customers by using WhatsApp broadcasts for promotions, flash deals, payment reminders, or product launches.
Messages received via the merchant’s WhatsApp number can be easily integrated into CRM systems, sales dashboards, or order tracking tools for better customer and operations management.
Merchant must align with
Merchant register to with a corporate business account type.
Merchant must have a facebook account (Personal/Coorporate).
The merchant must use a new number that is not associated with any other WhatsApp Business or WhatsApp Personal account.
A custom domain email based on the corporate domain (e.g., baas@doku.com).
Specific requirements based on merchant type:
Government Merchant
My WhatsApp Business is an all-in-one platform to manage sales and communication directly from WhatsApp. It is designed to streamline interactions with customers through two core features:
Read More:
Read More:
Get a complete view of your message performance through visual chat graphics and detailed message reports. Track the delivery, read status, and engagement metrics for each broadcasted message, helping you monitor effectiveness and optimize communication.
When you send a Bill Broadcast, every payment that your customers make will automatically be recorded in your Report & Transaction page. This allows you to monitor payment status, track successful and pending bills, and download the full report for reconciliation. For full guidance, visit the official documentation:
In the Report & Transaction page, you will see a table containing detailed information for each transaction, including:
Invoice Number
Transaction Date (GMT+7)
Amount
Payment Method (e.g., DOKU Wallet, Virtual Account)
The summary section also displays the total Successful, Pending, and Failed transactions within the selected date range.
You can access all Bill Broadcast payment activity through:
👉 DOKU Dashboard → Report & Transaction Here you can filter, search, and export the transaction data.
The display name must align with Meta Display Name Guidelines.
WhatsApp Blue Tick: Submission letter to Meta.
Corporate Merchant
The corporate entity must be credible and align with the Meta WhatsApp Business Messaging Policy.
A business that manages customer orders (Order Book) needs to send payment requests for each confirmed order. Instead of contacting customers manually, the business uses PayChat Bill Broadcast to notify all customers at once.
Use PayChat Bill Broadcast to send order payment notifications in bulk. Each customer receives a personalized message with their order details and a Bayar Sekarang button.
PayChat broadcasts the payment request to all customers.
Each customer receives:
Personalized greeting
Total amount to be paid
Broadcast Message
Template
LPD’s customer as a rural Local Bank needs access to digital products and services. Mobile Banking is available, however the customer is not tech savvy segment.
Use PayChat as the mobile on the go for LPD providing digital products to customers.
Connect PayChat to Local Bank core Banking as SoF to order digital products.
Bot for Customer Data Collection
Price Reference for Product Order
Secret key for Validation
DOKU Official
Love Bali
Klik Bazar by USSI
Status (Success, Pending, Failed)
Acquirer Name
Activity (e.g., Payment, Generate Payment Code)
Additional Info
Export Options (CSV/XLSX)
A secure Pay Now button
Customer taps the button and completes payment through PayChat.
View your connected WhatsApp Business accounts in one place. Easily check account status, associated phone number, and manage their availability to stay organized and in control of your operations.
Detail of each transaction from an event.
The Transaction List page allows merchants to view, monitor, and manage all customer orders generated from a specific Accept Order event. Merchants can track order details, payment status, export transaction data, and access a unique event link or QR code for customer payments.
Follow these steps to view all transactions from an Accept Order event:
Open the DOKU Dashboard Log in to your merchant account through the DOKU Dashboard.
Go to the Accept Order Menu On the left sidebar, navigate to Accept Payments → PayChat → Accept Order.
Select the Event You Want to View From the event list, click on the event you want to review.
Access the Transaction List After opening the event, you will see the Transaction List page displayed as shown above.
This section displays the main details of the selected event.
This card shows a recap of all transactions in the event.
Merchants may expand or collapse this section to view detailed transaction summaries.
This section provides:
A unique QR Code for the event.
A unique event URL that customers can access to make a payment.
Customers may scan the QR code using their smartphones to directly initiate a payment transaction.
This section displays and manages all customer orders.
Export to Excel – Download all order details in Excel format.
Select All – Select all orders in the list.
Bulk Action – Perform bulk actions on selected orders (if applicable).
This table displays all transaction details from customers.
Merchants can adjust how many rows are displayed per page (e.g., 10 items per page).
Click the values in each column to sort the transactions.
Payment status tags (e.g., Not yet paid, Waiting for Payment) help merchants quickly identify pending orders.
Template My WhatsApp Business is a centralized feature where merchants can create, manage, and monitor message templates used for WhatsApp communication. These templates are pre-approved by Meta and ensure consistent, compliant, and scalable customer engagement across various use cases.
Merchants can easily select templates based on their needs—whether for billing, notifications, or promotions—and use them either via dashboard or API. The template management page allows filtering by status, type, and language, enabling faster execution and better organization.
Status
Current event status: Ongoing, Upcoming, Completed, Canceled, or Closed.
Update Event
Button that allows the merchant to modify the event details.
Product Title
Product name or event item title.
Product Description
Description of the selected product (if any).
Payment Date
Payment completion date (if paid).
Payment Method
Method used by the customer to pay.
Quantity
Total quantity ordered.
Process Status
Order status (e.g., Waiting for Payment).
Action
Actions available for each order (e.g., view details).
Event Name
Name of the event created by the merchant.
Event Code
Unique code automatically generated for the event.
Event Type
Type of Accept Order event (e.g., Custom Purchase).
Price Set by
Indicates who sets the price (Merchant).
Price
Price for the purchase (if applicable).
Inquiry URL
URL used by customers to access the event.
Total Transaction Order
Total number of orders created under this event.
Total Amount
Total nominal value from all orders combined.
Customer Name
Search orders by the customer’s name.
Date Range
Filter orders by date range.
Status
Filter based on: Not Yet Paid, Paid, Waiting for Payment, etc.
Reset
Clear all filters.
Search
Apply the selected filters.
Order ID
Unique ID for each order.
Order Date
Date and time when the order was created.
Phone Number
Customer’s phone number.
Customer Name
Name of the customer.
Invoice Number
Unique invoice ID.
Custom FIeld (Green Section)
Customer input field (if event uses custom input).
Subscription-based businesses
Event organizers
Financial services
Education institutions
Any business managing communication through WhatsApp
Payment reminders or send follow-up notifications to customers who have pending invoices.
Send re-engagement messages, greetings, or personalized offers to keep customers coming back.
Send a single message to hundreds or thousands of customers at the same time.
Each message is delivered individually to every customer, ensuring privacy while maintaining a personal touch.
Broadcasts can be sent directly from the PayChat dashboard—simple, fast, and ready to use.
Monitor delivery status, read rates, and customer engagement to understand how your campaigns perform.
A simple 3 step explanation of how users interact with the product, from entry point to completion. This helps illustrate the experience and clarify key touchpoints in the product journey.
Step 1
Step 2
Step 3
Create Your Template Message Choose a WhatsApp-approved template or use your existing ones. Add variables for personalization such as name, invoice number, or event details.
Upload Data
Upload customer data, or import via API. PayChat automatically manages message delivery.
Send & Track
Send immediately or schedule for later. View real-time delivery and read status directly from the PayChat dashboard.
A financing or lending company needs to remind customers about their upcoming installment payments. PayChat Bill Broadcast sends personalized installment reminders via WhatsApp to help customers pay on time and avoid late fees.
Use PayChat Bill Broadcast to deliver installment billing notifications that include payment details and a "Bayar Sekarang" button to pay.
Create and submit templates for approval.
View the status of each template (Approved, Rejected, or Pending).
Filter templates by language, type, or status.
Use templates directly via dashboard (for “Billing” types) or integrate via API (for all types).
With labeled templates, merchants can manage message types more effectively and comply with WhatsApp’s messaging guidelines while maintaining a structured communication strategy.
Billing: Enables merchants to send payment-linked messages directly through WhatsApp. This is ideal for recurring bills, order invoices, or any situation where payment collection is needed in a seamless, chat-based experience.
Receipt: Automatically send a digital receipt to customers after a successful payment. This helps build trust and provides clear proof of transaction.
Promotion: Share promotional content such as discounts, flash deals, or product launches directly with your customers to boost engagement and sales.
Information: Deliver important information to customers, including updates, alerts, or even authentication-related messages for secure interactions.
In PayChat, a Template LOB (Line of Business) refers to the business category associated with each WhatsApp message template. This classification helps ensure that all templates comply with Meta’s policies and are aligned with the merchant’s approved business use case.
Template LOB:
Education
Retail
Finance
Commerce
Other
Marketing: Promotional messages, offers, and announcements.
Utility: Informational updates, service alerts, or status notifications.
Authentication: Messages for verifying user identity (e.g., login codes).
Bill broadcast via dashboard enables merchants to send billing messages directly through the DOKU dashboard—without the need for any system or API integration. This feature is designed to accommodate merchants who operate without a backend system, allowing them to reach customers efficiently with just a few clicks.
Merchant has Activate WhatsApp Business
Merchants can perform bill broadcast via the DOKU dashboard.
Merchants must have a sufficient balance to initiate a broadcast.
Dashboard-based broadcasts are limited to templates labeled "Billing". For other template types, merchants may use the WhatsApp API. To make a template read Template & Broadcast
Bill broadcast via API allows merchants to send billing or transactional messages programmatically using their own system. This method supports all template types, offering full flexibility for a wide range of use cases—such as billing reminders, order updates, promotional messages, and more.
By integrating with DOKU’s WhatsApp Business API, merchants can automate broadcasts at scale, personalize messages based on customer data, and trigger notifications in real time. This is ideal for businesses with an existing system or platform seeking a seamless and scalable messaging solution. API access also includes delivery status tracking and message performance reporting.
Merchant has Activate WhatsApp Business
Merchants must have a sufficient balance to initiate a broadcast.
Merchant connect trough the API Below
Merchant must have a template message. To make a template message read Template & Broadcast
Merchant uploads or generates an installment billing list.
PayChat broadcasts the installment reminders to all customers.
Each customer receives:
Personalized greeting
Installment billing period (e.g., November 2025)
Amount due
A secure Pay Now button
Customer taps the button and completes the installment payment through PayChat.
Broadcast Message
Template Message
A service provider (e.g., internet provider) needs to remind customers when their bills are approaching the due date to prevent service interruption. PayChat Bill Broadcast sends personalized due-date reminders directly through WhatsApp.
Use PayChat Bill Broadcast to deliver automated due-date reminders containing bill details and a Bayar Sekarang button, making it easy for customers to complete payment on time.
Merchant prepares a reminder list (customer name, billing period, due date, amount).
PayChat broadcasts the reminder messages to all customers.
Each customer receives:
Personalized greeting
Broadcast Message
Template Message
A utility provider needs to send monthly bills to many customers. PayChat Bill Broadcast delivers these bills instantly via WhatsApp, making it easier for customers to pay on time.
Send bulk billing notifications through PayChat, each containing personalized bill details and a Bayar Sekarang button.
Merchant uploads or generates a billing list.
PayChat broadcasts the bill messages to all customers.
Each customer receives:
Billing info (e.g., Electricity Bill – Nov 2025)
Broadcast Message
Template Message
Bill description (e.g., Internet Service – December 2025)
Amount due & due date
A secure Pay Now button
Customer taps the button and completes payment through PayChat.
Amount due
A secure payment button
Customer completes payment through PayChat.
Collect orders in WhatsApp through a customizable bot, with no websites or app switching needed.
Save on merchant platform fees typically charged by e-commerce platforms.
Service fees are transferred to customers.
Simple and real-time dashboard for sales reconciliation per event.
Reduce fraud committed by customers.
Facilitate real-time monitoring of payment confirmations.
Increase sales potential with multi-channel payment options for customers.
Enhance customer trust during transactions.
A simple 3 step explanation of how users interact with the product, from entry point to completion. This helps illustrate the experience and clarify key touchpoints in the product journey.
Define the exact payment amount that customers need to pay during checkout. This ensures a consistent and accurate pricing experience. Merchants can choose from multiple price configuration types — Price Set, Custom Amount, Flat Amount, and Dynamic Amount — to control how the payment amount is defined and collected during checkout.
Allow customers to choose their preferred language for all WhatsApp communications. From greetings to payment confirmations, every message will be automatically delivered in the selected language, ensuring a personalized and more accessible experience for each customer.
This is additional configuration based on your needs, the configuration is optional so make sure you understand about the function of its.
Create up to 10 custom input fields to collect specific information from customers—such as name, address, or notes—based on your business needs. Tailor the form to match your workflow and gather the details that matter most.
You can add one photo for your greetings message.
Extention allowed: PNG/JPG/JPEG
Image limit: 1 MB
Mandatory: No
You can add up to 700 characters remaining.
Character allow: Alphanumeric + Safe String + Emoji
Mandatory: Yes
You can add a T&C URL for your event. You can attach a Terms & Conditions (T&C) URL to your event so participants can easily access all rules, requirements, and important information related to the event.
Mandatory: No
Title (Mandatory) The name of the price option displayed to customers (e.g., “VIP Ticket”, “Premium Package”, “Donation 50K”).
Description (Mandatory) A short explanation of what the option includes (e.g., “Front-row seating”, “Includes bonus merchandise”, “Supports meal packages”).
Amount (Mandatory) The price for this option. If using Open Amount, this field is not required because the customer enters the amount themselves.
Set the Price Option to Customer.
Checklist price reference.
Fill the Title, Description and Amount.
Click Continue if you finished.
The customer select the product.
The system will be billed by the selection.
Product Variants Different product types in one form (e.g., colors, sizes, editions).
Package Bundles Tiered packages with increasing benefits (Basic, Premium, VIP).
Event Ticket Types Multiple ticket categories (Early Bird, Regular, VIP).
Service Levels Different service tiers (Standard, Deep Clean, Premium).
Donation Presets Preset donation amounts to increase conversion.
Membership / Class Options Multiple membership levels or class types in one list.
The customer enters their own payment amount.
Set the Price Option to Customer.
Do not checklist price reference.
The customer will ask by bot the transaction amount.
The system will be billed by the amount of customer.
Flexible Donations Customers freely choose how much they want to donate (e.g., charity drives, fundraising campaigns).
Pay-What-You-Want Products Customers decide the price based on their budget (e.g., digital products, simple merchandise).
Service Tips / Additional Support Customers can add any extra amount they prefer (e.g., tipping a courier or service provider).
Custom Pricing Requests
A fixed price for all customers to its event.
Set The Price Option to Merchant.
Select the Fix Type.
Fill Amount you want in the box.
The customer will directly billed by flat amount that set (IDR 150.000).
Standard Products Use when selling a product with one clear, non-negotiable price (e.g., snacks, merchandise, ticket).
Single-Tier Services Suitable for services that always cost the same (e.g., haircut, car wash).
Event Entry Fees Ideal for events where all participants pay one fixed admission fee.
Membership or Subscription Fee For flat recurring fees that apply equally to everyone.
The amount is not preset. The merchant enters the price manually during order confirmation.
Set The Price Option to Merchant.
Select the Dynamic Type.
You can determine the amount of order in transaction list.
Go to transaction list.
Confirm order that you want.
Fill the order amount.
Left: Before confirmation.
Right: After confirmation.
Custom Service Work Merchant sets the price after reviewing the customer’s request (e.g., repairs, tailoring, custom printing).
Made-to-Order Products Pricing depends on custom materials or personalization (e.g., custom cakes, handcrafted items).
Variable Delivery Fees Delivery cost is entered by the merchant based on distance or weight (e.g., courier fees, bulk shipping).
Consultation or Professional Services
Step 1
Step 2
Step 3
Setup Account, Greetings and Chat Flow
Customize welcome messages and order questions through the DOKU dashboard.
Publish the QR Code
Place your QR code online, on packaging, or at your store.
Customer Pays Instantly Customers are guided via WhatsApp to complete the order and payment without leaving the app.
Set event active period
Merchants can define the event’s active period, including the start and end dates, to ensure transactions are only allowed within the specified timeframe.
Allow Customer to Input Multiple Data
Customers can place multiple orders in one go (up to 10 sets of data).
Auto Confirmation Process
Automatically confirm orders once submitted, without manual merchant review.
Auto Process Order
Once the customer completes payment, the system will automatically process the order.
Activate Quantity Configuration
Allows customers to select the quantity of items before placing an order.
Additional fees are charged to the merchant
Additional fees apply to merchants based on the policies associated with using the Accept Order feature for their created events.
Description LPD’s customer as a rural Local Bank needs access to digital products and services. Mobile Banking is available, however the customer is not tech savvy segment.
Solution Use PayChat as the mobile on the go for LPD providing digital products to customers. How Connect PayChat to Local Bank core Banking as SoF to order digital products. Features Used:
Bot for Customer Data Collection
Price Reference for Product Order
Secret key for Validation
Description The cooperative is running a retail LOB through the Klik Bazar platform. Previously, it used manual records for sales transactions. The cooperative faces difficulties in reconciling sales data with payments.
Solution Use PayChat For order some goods and Payment. How Access DOKU PayChat Accept Order and set question required for customer information required to buy some goods. Features Used:
Bot for Customer Data Collection
Price Reference for Product Order
Partial Payments Customers can enter any amount for installment or partial settlement (e.g., pay remaining balance later).
Bidding / Auction Style Payments Customers enter their own bid amount during auction-style sales (e.g., limited items, fundraising auctions).
Simple Promotions Great for limited-time fixed-price deals (e.g., “All items Rp10.000”).
Quotation-Based Orders Merchant defines the amount after preparing a custom quote (e.g., catering, event decoration).
Special Handling or Extra Charges Additional fees added for special requests (e.g., rush orders, fragile packaging).
