View Subscription Detail
This page covers Subscription Detail — viewing the full configuration and billing history of a single subscription. To monitor all invoices across all subscriptions → View Subscription Billing
The Subscription Detail page gives merchants a complete view of a single subscription — its configuration, the member it belongs to, the plans, coupon, and tax registered to it, and the full billing history with per-invoice payment status.
How to Open Subscription Detail
Navigate to Subscription and Billing → Subscription from the FlexiBill sidebar.
Locate the subscription in the subscription list.
Click ⋮ icon on the subscription row to open its detail page.
Subscription Detail
Subscription Header Section
The top of the detail page shows the subscription's high-level identity at a glance:
Subscription Name
The name of the collection or service this subscription is tied to (e.g., "Digital Crypto Class").
Subscription ID
The unique identifier for this subscription (e.g., SUB26000026). Click the copy icon to copy it to clipboard.
Status
The current lifecycle state of the subscription. See Subscription Status below.
Start Date
The date the subscription became or becomes active.
Next Billing Date
The date the next invoice will be issued. Blank if the subscription has ended.
Total Amount
The total amount charged per billing cycle, including any applied tax and after any coupon discount.
Subscription Status
Created
Subscription exists but the first invoice has not yet been issued — typically because the start date has not arrived yet
No action needed — the invoice will be issued automatically on the start date
Future Active
Subscription is confirmed and scheduled to start on a future date
No action needed — monitor until the start date arrives and the first invoice is issued
Pending
Invoice has been issued and delivered — awaiting payment from the customer
Monitor — follow up with the customer if payment is approaching the due date
Active
Customer has paid and the subscription is running normally
No action needed — the next cycle bill will be created automatically
Expired
Invoice was not paid within the grace period — the subscription is no longer active
Follow up with the customer — create a new subscription if they wish to re-enroll
Subscription Details Section
The Subscription Details section displays the billing configuration inherited from the Collection and Plan at the time of subscription creation.
Subscription ID
The unique subscription identifier.
Billing Cycle
How frequently invoices are issued (e.g., Every 1 day, Every 1 month).
Start Date
The date the subscription was activated.
End Date
The end condition — either a specific date, after a set number of billing cycles (e.g., "After 5 Times"), or Unlimited.
Invoice Term
The payment window between invoice issuance and the due date (e.g., 7 days). Inherited from the Collection.
Grace Period
The buffer period after the due date before the subscription is marked as expired for non-payment (e.g., 0 days). Inherited from the Collection.
Member Details Section
The Member Details section shows the customer linked to this subscription.
Member ID
The unique member identifier in Member Center (e.g., CST-0009-1777533480098).
Member Name
The customer's full name. Click the name to open the member's profile in Member Center.
The email address invoices and receipts are delivered to.
Phone Number
The customer's registered contact number.
Click the Member Name link to open the member's full profile in Member Center — including their group membership, labels, and any custom form data.
Item Details Section
The Item Details section lists the plans, coupon, and tax registered to this subscription. These reflect the configuration set at the time of subscription creation.
Plans
Plan Name
The name of the plan included in this subscription.
Qty
The quantity unit for this plan (relevant for Per Unit pricing models).
Price
The plan's base price per billing cycle.
Multiple plans appear as separate rows if the subscription was created with more than one plan.
Coupon
Coupon Name
The name of the coupon applied to this subscription.
Price
The discount value — displayed as a percentage (e.g., 3%) for percentage-type coupons, or as a flat amount for flat-type coupons.
If no coupon was applied at subscription creation, this section is not displayed.
The coupon discount is applied per billing cycle according to the coupon's redemption type. Once the redemption limit is reached, the coupon row remains visible in Item Details but the discount no longer applies to new invoices.
Tax
Tax Name
The name of the tax configuration applied to this subscription (e.g., SST).
Tax Rate
The tax percentage applied on the post-discount subtotal (e.g., 8%).
If no tax was configured on the collection, this section is not displayed.
Invoice calculation order for this subscription:
Plan price(s) → Coupon discount deducted → Subtotal → Tax applied on subtotal → Total Amount per cycle
Billing List Section
The Billing List shows every invoice issued from this subscription, in reverse chronological order. Each row represents one billing cycle.
Billing List Columns
Invoice ID
The unique identifier for the invoice (e.g., INV-SUB26000026-Py08N).
Billing Date
The date the invoice was issued.
Amount Due
The total amount the customer is required to pay for this cycle.
Payment Method
The payment method used to settle this invoice (e.g., CREDIT_CARD). Blank if unpaid.
Status
The current payment condition of this invoice. See Invoice Status below.
Invoice Status
Paid
The customer has completed payment for this invoice.
Unpaid
The invoice has been issued and delivered, and is awaiting payment. The due date has not yet passed.
Overdue
The invoice due date has passed without payment. If a grace period is configured, the subscription remains active until the grace period also expires.
Searching and Filtering the Billing List
Search by Invoice ID
Enter a full or partial invoice ID to locate a specific invoice.
Search by Billing Date
Filter invoices by the date they were issued.
Select Billing Status
Filter the list by invoice status — Paid, Unpaid, or Overdue.
Pagination
Use the items per page selector in the bottom left to control how many invoices are displayed per page (default: 10). Navigate between pages using the pagination controls in the bottom right, which display the total number of entries.
Merchant & Customer Experience
Merchant View
From the Subscription Detail page, merchants can:
Verify the full configuration of a subscription — billing cycle, invoice term, grace period, and end condition
Confirm which member is linked and navigate directly to their profile
See exactly which plans, coupon, and tax are registered — and cross-check the total amount per cycle against the invoice calculation order
Monitor the billing history for this subscription: which invoices have been paid, which are pending, and which are overdue
Take action on overdue invoices by navigating to the invoice detail from the Billing List
Customer View
Customers do not have access to this page. They interact with the subscription only through:
Invoices delivered via email or WhatsApp for each billing cycle
Receipts delivered after each successful payment
FAQ
How do I get to the Subscription Detail page?
Navigate to Subscription and Billing → Subscription in the FlexiBill sidebar, then click any subscription row in the list to open its detail page.
What does the "Next Billing Date" field mean?
Next Billing Date is the date the system will automatically issue the next invoice for this subscription. If the subscription has ended (status: Expired or Canceled), this field is blank — no further invoices will be generated.
Why is the Total Amount different from the plan price I configured?
The Total Amount reflects the final per-cycle charge after applying the coupon discount and adding tax. The calculation order is: plan price → coupon discount deducted → subtotal → tax applied on subtotal → Total Amount. You can verify each component in the Item Details section — Plans, Coupon, and Tax are listed separately.
The coupon is still shown in Item Details but the latest invoice was not discounted. Why?
If the coupon was configured with a Limited redemption type, the discount only applies for a set number of billing cycles. Once that limit is reached, the coupon stops applying automatically — but it remains visible in Item Details as a record of what was registered at subscription creation. Check the coupon's redemption settings under Subscription and Billing → Collection → Coupon to confirm.
Can I edit the subscription configuration from this page?
No. The Subscription Detail page is read-only. Plan, coupon, tax, billing cycle, and collection settings cannot be changed after a subscription is created. To move a customer to a different plan or configuration, end the current subscription and create a new one. → Create Subscription — Merchant Initiate
What happens when a subscription reaches "After X Times" and all invoices are paid?
Once the configured number of billing cycles is complete, the subscription status transitions to Expired automatically. No further invoices are issued. All invoices in the Billing List will show Paid status. The subscription record and its full billing history remain accessible — no data is deleted.
How do I see more detail about a specific invoice in the Billing List?
Click any invoice row in the Billing List to open the invoice detail page. From there you can view the full payment details, activity log, checkout link, and receipt information for that specific billing cycle. → View Subscription Billing
Can I see subscriptions for all members from this page, or only one at a time?
The Subscription Detail page shows one subscription at a time. To view all subscriptions across all members, return to the subscription list at Subscription and Billing → Subscription. Use the search and filter controls there to narrow by member, status, or date range.
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