View Subscription Detail

This page covers Subscription Detail — viewing the full configuration and billing history of a single subscription. To monitor all invoices across all subscriptions → View Subscription Billing

The Subscription Detail page gives merchants a complete view of a single subscription — its configuration, the member it belongs to, the plans, coupon, and tax registered to it, and the full billing history with per-invoice payment status.

How to Open Subscription Detail

1. Navigate to Subscription and Billing → Subscription from the FlexiBill sidebar.
2. Locate the subscription in the subscription list.
3. Click ⋮ icon on the subscription row to open its detail page.

Subscription Detail

Subscription Header Section

The top of the detail page shows the subscription's high-level identity at a glance:

Field	Description
Subscription Name	The name of the collection or service this subscription is tied to (e.g., "Digital Crypto Class").
Subscription ID	The unique identifier for this subscription (e.g., SUB26000026). Click the copy icon to copy it to clipboard.
Status	The current lifecycle state of the subscription. See Subscription Status below.
Start Date	The date the subscription became or becomes active.
Next Billing Date	The date the next invoice will be issued. Blank if the subscription has ended.
Total Amount	The total amount charged per billing cycle, including any applied tax and after any coupon discount.

Subscription Status

Status	What It Means	Recommended Action
Created	Subscription exists but the first invoice has not yet been issued — typically because the start date has not arrived yet	No action needed — the invoice will be issued automatically on the start date
Future Active	Subscription is confirmed and scheduled to start on a future date	No action needed — monitor until the start date arrives and the first invoice is issued
Pending	Invoice has been issued and delivered — awaiting payment from the customer	Monitor — follow up with the customer if payment is approaching the due date
Active	Customer has paid and the subscription is running normally	No action needed — the next cycle bill will be created automatically
Expired	Invoice was not paid within the grace period — the subscription is no longer active	Follow up with the customer — create a new subscription if they wish to re-enroll

Subscription Details Section

The Subscription Details section displays the billing configuration inherited from the Collection and Plan at the time of subscription creation.

Field	Description
Subscription ID	The unique subscription identifier.
Billing Cycle	How frequently invoices are issued (e.g., Every 1 day, Every 1 month).
Start Date	The date the subscription was activated.
End Date	The end condition — either a specific date, after a set number of billing cycles (e.g., "After 5 Times"), or Unlimited.
Invoice Term	The payment window between invoice issuance and the due date (e.g., 7 days). Inherited from the Collection.
Grace Period	The buffer period after the due date before the subscription is marked as expired for non-payment (e.g., 0 days). Inherited from the Collection.

Member Details Section

The Member Details section shows the customer linked to this subscription.

Field	Description
Member ID	The unique member identifier in Member Center (e.g., CST-0009-1777533480098).
Member Name	The customer's full name. Click the name to open the member's profile in Member Center.
Email	The email address invoices and receipts are delivered to.
Phone Number	The customer's registered contact number.

Click the Member Name link to open the member's full profile in Member Center — including their group membership, labels, and any custom form data.

Item Details Section

The Item Details section lists the plans, coupon, and tax registered to this subscription. These reflect the configuration set at the time of subscription creation.

Plans

Column	Description
Plan Name	The name of the plan included in this subscription.
Qty	The quantity unit for this plan (relevant for Per Unit pricing models).
Price	The plan's base price per billing cycle.

Multiple plans appear as separate rows if the subscription was created with more than one plan.

Coupon

Column	Description
Coupon Name	The name of the coupon applied to this subscription.
Price	The discount value — displayed as a percentage (e.g., 3%) for percentage-type coupons, or as a flat amount for flat-type coupons.

If no coupon was applied at subscription creation, this section is not displayed.

The coupon discount is applied per billing cycle according to the coupon's redemption type. Once the redemption limit is reached, the coupon row remains visible in Item Details but the discount no longer applies to new invoices.

Tax

Column	Description
Tax Name	The name of the tax configuration applied to this subscription (e.g., SST).
Tax Rate	The tax percentage applied on the post-discount subtotal (e.g., 8%).

If no tax was configured on the collection, this section is not displayed.

Invoice calculation order for this subscription:

Plan price(s) → Coupon discount deducted → Subtotal → Tax applied on subtotal → Total Amount per cycle

Billing List Section

The Billing List shows every invoice issued from this subscription, in reverse chronological order. Each row represents one billing cycle.

Billing List Columns

Column	Description
Invoice ID	The unique identifier for the invoice (e.g., INV-SUB26000026-Py08N).
Billing Date	The date the invoice was issued.
Amount Due	The total amount the customer is required to pay for this cycle.
Payment Method	The payment method used to settle this invoice (e.g., CREDIT_CARD). Blank if unpaid.
Status	The current payment condition of this invoice. See Invoice Status below.

Invoice Status

Status	Description
Paid	The customer has completed payment for this invoice.
Unpaid	The invoice has been issued and delivered, and is awaiting payment. The due date has not yet passed.
Overdue	The invoice due date has passed without payment. If a grace period is configured, the subscription remains active until the grace period also expires.

Searching and Filtering the Billing List

Control	Description
Search by Invoice ID	Enter a full or partial invoice ID to locate a specific invoice.
Search by Billing Date	Filter invoices by the date they were issued.
Select Billing Status	Filter the list by invoice status — Paid, Unpaid, or Overdue.

Pagination

Use the items per page selector in the bottom left to control how many invoices are displayed per page (default: 10). Navigate between pages using the pagination controls in the bottom right, which display the total number of entries.

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Merchant & Customer Experience

Merchant View

From the Subscription Detail page, merchants can:

• Verify the full configuration of a subscription — billing cycle, invoice term, grace period, and end condition
• Confirm which member is linked and navigate directly to their profile
• See exactly which plans, coupon, and tax are registered — and cross-check the total amount per cycle against the invoice calculation order
• Monitor the billing history for this subscription: which invoices have been paid, which are pending, and which are overdue
• Take action on overdue invoices by navigating to the invoice detail from the Billing List

Customer View

Customers do not have access to this page. They interact with the subscription only through:

• Invoices delivered via email or WhatsApp for each billing cycle
• Receipts delivered after each successful payment

FAQ

How do I get to the Subscription Detail page?

Navigate to Subscription and Billing → Subscription in the FlexiBill sidebar, then click any subscription row in the list to open its detail page.

What does the "Next Billing Date" field mean?

Next Billing Date is the date the system will automatically issue the next invoice for this subscription. If the subscription has ended (status: Expired or Canceled), this field is blank — no further invoices will be generated.

Why is the Total Amount different from the plan price I configured?

The Total Amount reflects the final per-cycle charge after applying the coupon discount and adding tax. The calculation order is: plan price → coupon discount deducted → subtotal → tax applied on subtotal → Total Amount. You can verify each component in the Item Details section — Plans, Coupon, and Tax are listed separately.

The coupon is still shown in Item Details but the latest invoice was not discounted. Why?

If the coupon was configured with a Limited redemption type, the discount only applies for a set number of billing cycles. Once that limit is reached, the coupon stops applying automatically — but it remains visible in Item Details as a record of what was registered at subscription creation. Check the coupon's redemption settings under Subscription and Billing → Collection → Coupon to confirm.

Can I edit the subscription configuration from this page?

No. The Subscription Detail page is read-only. Plan, coupon, tax, billing cycle, and collection settings cannot be changed after a subscription is created. To move a customer to a different plan or configuration, end the current subscription and create a new one. → Create Subscription — Merchant Initiate

What happens when a subscription reaches "After X Times" and all invoices are paid?

Once the configured number of billing cycles is complete, the subscription status transitions to Expired automatically. No further invoices are issued. All invoices in the Billing List will show Paid status. The subscription record and its full billing history remain accessible — no data is deleted.

How do I see more detail about a specific invoice in the Billing List?

Click any invoice row in the Billing List to open the invoice detail page. From there you can view the full payment details, activity log, checkout link, and receipt information for that specific billing cycle. → View Subscription Billing

Can I see subscriptions for all members from this page, or only one at a time?

The Subscription Detail page shows one subscription at a time. To view all subscriptions across all members, return to the subscription list at Subscription and Billing → Subscription. Use the search and filter controls there to narrow by member, status, or date range.