How to Create Event

Before creating a Subscription event, make sure Accept Order is already activated in your DOKU Dashboard. If not, complete Activate Accept Order first.

Creating a WhatsApp Subscription event uses the same Accept Order event form, with Event Type set to Subscription. The form has three steps:

• Event Information — basic details about the subscription.

• Event Configuration — pricing, billing frequency, and other settings.

• Custom Field Data — auto-completed when Subscription is selected.

Step 1 - Event Information

1

Open the Event Creation Form

1. Log in to your DOKU Dashboard.

2. Navigate to PayChat > Accept Order from the left sidebar.

3. Click + Create Event in the top-right corner.

The Buat Event (Create Event) modal will appear.

2

Fill in Event Information

Event Name

The name of your subscription plan. This is shown to customers inside the WhatsApp chat and displayed in your dashboard event list.

• Allowed characters: Alphanumeric

• Maximum: 200 characters

• Mandatory

Image (Optional)

A banner image shown in the greeting message sent to customers.

• Allowed formats: PNG, JPG, JPEG

• Maximum file size: 1 MB

Description

A short description of what the subscription includes. Customers see this during the chat flow.

• Allowed characters: Alphanumeric, safe string, and emoji

• Maximum: 700 characters

• Mandatory

T&C URL (Optional)

A link to your Terms & Conditions page. Customers can access this before confirming their subscription.

Step 2 - Event Configuration

1

Event Type

Set Event Type to Subscription.

Selecting Subscription as the Event Type automatically pre-configures the Custom Field Data in Step 3 with Name, Phone Number, and Email — pulled from the customer's WhatsApp profile. No manual setup is needed for these fields.

2

Price Option

Define the subscription plans available to customers. For Subscription events, use Price Reference to create named tiers.

Price Reference (Recommended)

Price Reference lets you predefine up to 10 subscription plan options. Each option has its own title, description, and price — customers pick the one they want during the WhatsApp chat.

How to configure

1. Under Price Option, set the option to Customer.

2. Check Price Reference.

3. Click + Add Option and fill in the fields for each plan:

Field	Description	Required
Code	Internal identifier for this plan (e.g., BASIC01, VIP01). Used for reconciliation.	Optional
Title	The plan name shown to customers (e.g., Basic Plan, Premium Package).	Mandatory
Description	What this plan includes (e.g., 5 sessions per month, unlimited access).	Mandatory
Billing Frequency	Set how often customers are billed. The merchant controls this at the event level — customers are shown the frequency before they confirm their subscription. The frequency are: 1. Daily 2. Weekly 3. Monthly 4. Quarterly 5. Yearly	Mandatory
Amount	The amount billed per cycle for this plan.	Mandatory

1. Repeat for each plan tier.

2. Click Set Option when finished.

✅ Examples

Plan Title	Description		Amount
Basic Plan	Access to standard classes, 4x/month.	Daily	Rp 150,000
Premium Plan	Unlimited class access + locker.	Montly	Rp 250,000
VIP Plan	All Premium benefits + personal trainer session.	Monthly	Rp 450,000

3

Language Preference

Choose the language for all customer-facing WhatsApp messages: greetings, plan selection prompts, confirmations, and billing notifications.

English

All WhatsApp communications are delivered in English.

Bahasa Indonesia

Step 3 - Custom Field Data

1

Custom Field Data

When Subscription is selected as the Event Type, this step is automatically completed. The system pre-fills three mandatory fields:

• Name — from the customer's WhatsApp display name.

• Phone Number — the customer's WhatsApp number, used for all billing notifications.

• Email — collected from the WhatsApp profile for receipts and confirmations.

No manual configuration is required for these fields.

If your business needs additional information beyond these three, you can add up to 7 more custom fields (10 total). Use Input Form or Reply Button field types.

2

Publish the Event

1. Review all configurations.

2. Click Buat Event (Create Event) to publish.

3. Once published, you will receive:

   • A QR Code — share at your physical location or on printed materials.

   • An Event Link — share digitally (social media, email, WhatsApp broadcast).

Customers who scan the QR code or tap the link will be directed into the WhatsApp subscription chat flow automatically.

What Happens After a Customer Registers

Once a customer completes registration and first payment through the WhatsApp chat:

1. The registration is recorded in the Accept Order transaction list in your dashboard.

2. The system automatically triggers FlexiBill Generate Bill with bill_type: "RECURRING", creating the billing schedule for all future cycles.

3. On each billing date, FlexiBill sends a new bill to the customer via WhatsApp (and email, if configured).

4. Payment status for recurring bills is tracked in FlexiBill Bill Collection.

You do not need to do anything manually after the event is published. All subsequent billing is handled automatically by FlexiBill.

For monitoring guidance, see Dashboard & Monitoring.

FAQ

Can I edit a Subscription event after publishing it?

Yes. Go to the Accept Order event list, find your event, and click the action menu (⋮) to edit. Note that changes to billing frequency or plan amounts may affect active subscribers — review carefully before saving.

Can I create multiple Subscription events?

Yes. There is no limit on the number of Subscription events you can create. This is useful for offering different billing frequencies or completely separate subscription products.

Can I reactivate a Subscription event that has ended?

Yes. Events that have ended can be reactivated from the Accept Order event list in your dashboard.

What is the maximum number of plan options I can create?

Up to 10 plan tiers per event using Price Reference.