View Subscription Billing
This page covers the View Subscription Billing feature. To create new billing → Create Bulk Subscription
Monitor all customer billing — invoice status, payment history, and revenue summary — from a single page on the DOKU Dashboard.
Features & Benefits
📊 Revenue Summary Dashboard
View expected vs. received revenue and outstanding invoices in real time, with a period filter for customized reporting.
🔍 Flexible Search & Filter
Search billing records by Member Name, Bill Identifier, or File Name, and filter by Payment Status or Activity Log state.
📋 Detailed Bill View
Access complete details per bill — from member data and payment information to billing cycle configuration and a timestamped activity log.
How It Works
Capability Details
Use the Billing Summary to track revenue and outstanding invoices.
How to access:
Navigate to Subscription and Billing → Bill
The summary card appears automatically at the top of the page
Available metrics:
Revenue — Expected
Total projected income from all issued billing invoices
Revenue — Received
Revenue that has actually been collected from paid invoices
Outstanding Invoice — Current
Unpaid invoices that are still within their invoice term (not yet overdue)
Outstanding Invoice — Overdue
Unpaid invoices that have exceeded their due date without payment
Use the period filter in the top right to adjust the summary time range (e.g., Last Month, custom date range).
✅ Use the Overdue metric to identify customers who need follow-up.
Available columns in the bill list:
Bill Identifier
The billing ID — auto-generated by the system or entered manually by the merchant
Member Name
The customer name associated with the bill
File Name
The name of the file used during the billing data upload
Bill Title
The name of the billed service
Created Date
The date the bill was created
Due Date
The payment deadline for the customer
Checkout Link
The unique payment link used by the customer to complete payment
Activity Log
The latest invoice delivery status
Payment Status
The current payment condition of the bill
Payment Status values:
Unpaid
Invoice has been sent and is awaiting payment from the customer
Paid
Customer has completed payment
Overdue
Invoice due date has passed without payment
Activity Log states:
Invoice In Process
The system is generating the invoice
Invoice Created
Invoice has been created and is awaiting delivery
Invoice Sent
Invoice has been successfully delivered to the customer
Invoice Error
Delivery failed — typically due to insufficient deposit balance. Top up your deposit and the system will automatically retry
Receipt Created
Receipt has been created after payment and is awaiting delivery
Receipt Sent
Receipt has been successfully delivered to the customer
Search parameters:
Member Name
Search by customer name
Bill Identifier
Search by bill ID
File Name
Search by upload file name
Combine search parameters with a date filter for more precise results.
Filter options:
Payment Status
Paid, Unpaid, Overdue
Activity Log
Invoice In Process, Invoice Created, Invoice Error, Invoice Sent, Receipt Created, Receipt Sent
✅ Use the Overdue + Invoice Sent filter combination to find customers who have received an invoice but have not yet paid.
How to open: Click any row in the bill list to open the full detail page.
Available information:
Bill Summary
Billing start date, due date, total payment, payment status, and next billing date
Member Details
Member ID, name, phone number, and email
Payment Details
Checkout link, created date, due date, total, payment status, payment date, invoice number, and payment method
Payment History
Complete list of all payment transactions for this bill
Bill Details
Bill identifier, title, description, file name, and custom bill information
Bill Cycle
Cycle type, interval, date, month, start date, end date type, and end date
Activity Log
Timestamped activity entries for every stage of the invoice lifecycle
Merchant & Customer Experience
Merchant View
Monitor all bills from Subscription and Billing → Bill
Use Billing Summary for daily or monthly revenue monitoring
Use Search & Filter to locate specific billing records
Click a bill to access complete details and the activity log
Customer View
Customers cannot access this page directly. They receive:
Invoice via email or WhatsApp, containing billing details and a payment link for each cycle
Receipt via email after a successful payment
Terms & Conditions
Billing history is available for as long as the merchant account remains active
Activity log entries are recorded automatically at every stage of the invoice process
If an Invoice Error occurs, top up your deposit balance — the system will automatically retry the delivery
FAQ
What should I do if an invoice shows "Invoice Error"?
Invoice Error typically occurs when the deposit balance is insufficient to cover the delivery fee. Top up your deposit balance under Account Billing — the system will automatically retry delivering the invoice to the customer.
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