> For the complete documentation index, see [llms.txt](https://docs.doku.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.doku.com/subscription-and-billing/flexibill/activation.md). # Activation FlexiBill is activated through a self-service process on the [DOKU Dashboard](https://dashboard.doku.com/bo/dashboard). Once activated, your business gains full access to the subscription and billing engine — including recurring invoicing, member management, and payment automation. {% hint style="info" %} Activation is available for **Corporate** and **International** merchants only. Personal merchant accounts are not eligible. {% endhint %} ## Interactive Demo {% @supademo/embed demoId="cmpl2b7u8000fza0jqjfuzojn" url="" %} ## Prerequisites * [ ] Your business is **registered** on [DOKU Dashboard](https://dashboard.doku.com/bo/login). * [ ] Your **KYB verification** has been **approved**. Check under **Settings → Approval**. * [ ] Your merchant type is **Corporate** or **International** — not Personal. {% hint style="warning" %} If any condition is not met, activation will be blocked. See [Troubleshooting](#troubleshooting) below. {% endhint %} ## Step-by-Step Guide {% stepper %} {% step %} #### Open the Subscription and Billing Menu Log in to your [DOKU Dashboard](https://dashboard.doku.com/bo/dashboard). From the left sidebar, navigate to **FlexiBill → Subscription and Billing**. If FlexiBill has not been activated yet, you will land on the activation page. {% endstep %} {% step %} #### Click Register Now Click **Register Now** button on the right bottom activation page to start registration process. {% endstep %} {% step %} #### Review Terms & Conditions Read and agree to the **Terms & Conditions** FlexiBill. {% endstep %} {% step %} #### Confirm Activation Click **Continue** to confirm. A confirmation screen will appear — FlexiBill is now **ready to use**. {% endstep %} {% endstepper %} ## What's Next These are recommended next steps after FlexiBill activation 1. 👉 [Collection and Plan](/subscription-and-billing/flexibill/subscription-and-billing/subscriptions/collection-and-plan.md) — Create collection and plan as product/service offering that you will bill. 2. 👉 [Member Center](/subscription-and-billing/flexibill/member-center.md) — Register your customers as member before creating subscription. 3. 👉 [Create Subscription](/subscription-and-billing/flexibill/subscription-and-billing/subscriptions/create-subscription-merchant-initiate.md) — Create first subscription by linking a member to a plan and start billing. *** ## Troubleshooting #### Why did my activation fail? **KYB verification is not yet complete** Your business documents may still be under review. FlexiBill is only accessible to merchants with an **approved** KYB status. {% hint style="info" %} **Resolution:** Go to **Settings → Approval** to check your KYB status. If still under review, wait for the approval email. If you believe there is an error, contact [DOKU Support](https://4911a839c120390f42711368869f8cd7.claudemcpcontent.com/mcp_apps?connect-src=https%3A%2F%2Fesm.sh+https%3A%2F%2Fcdnjs.cloudflare.com+https%3A%2F%2Fcdn.jsdelivr.net+https%3A%2F%2Funpkg.com\&resource-src=https%3A%2F%2Fesm.sh+https%3A%2F%2Fcdnjs.cloudflare.com+https%3A%2F%2Fcdn.jsdelivr.net+https%3A%2F%2Funpkg.com+https%3A%2F%2Fassets.claude.ai\&dev=true#). {% endhint %} **Business type is Personal** FlexiBill is restricted to **Corporate** and **International** merchant types. Personal accounts are not eligible. {% hint style="info" %} **Resolution:** If your business operates as a corporate entity, contact [DOKU Support](https://4911a839c120390f42711368869f8cd7.claudemcpcontent.com/mcp_apps?connect-src=https%3A%2F%2Fesm.sh+https%3A%2F%2Fcdnjs.cloudflare.com+https%3A%2F%2Fcdn.jsdelivr.net+https%3A%2F%2Funpkg.com\&resource-src=https%3A%2F%2Fesm.sh+https%3A%2F%2Fcdnjs.cloudflare.com+https%3A%2F%2Fcdn.jsdelivr.net+https%3A%2F%2Funpkg.com+https%3A%2F%2Fassets.claude.ai\&dev=true#) to request a merchant type update. Supporting business documents will be required. {% endhint %} *** ## FAQ
How long does KYB verification take? KYB review typically takes 1–3 business days after all required documents are submitted. You will receive an email notification once approved.
What happens if I close the activation page before completing it? Your progress is not saved. You will need to restart the activation process the next time you navigate to Subscription and Billing.
Can I activate FlexiBill for multiple businesses? Each DOKU merchant account is activated separately. If you manage multiple businesses, each must complete its own activation under its respective merchant account.
Who should I contact if activation still fails? Reach out to DOKU Support at [care@doku.com](https://4911a839c120390f42711368869f8cd7.claudemcpcontent.com/mcp_apps?connect-src=https%3A%2F%2Fesm.sh+https%3A%2F%2Fcdnjs.cloudflare.com+https%3A%2F%2Fcdn.jsdelivr.net+https%3A%2F%2Funpkg.com\&resource-src=https%3A%2F%2Fesm.sh+https%3A%2F%2Fcdnjs.cloudflare.com+https%3A%2F%2Fcdn.jsdelivr.net+https%3A%2F%2Funpkg.com+https%3A%2F%2Fassets.claude.ai\&dev=true#) or through live chat on the Dashboard. Provide your merchant Client ID and a screenshot of the error for faster resolution.
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