Activation

FlexiBill is activated through a self-service process on the DOKU Dashboard. Once activated, your business gains full access to the subscription and billing engine — including recurring invoicing, member management, and payment automation.

Activation is available for Corporate and International merchants only. Personal merchant accounts are not eligible.

Interactive Demo

Prerequisites

• Your business is registered on DOKU Dashboard.

• Your KYB verification has been approved. Check under Settings → Approval.

• Your merchant type is Corporate or International — not Personal.

If any condition is not met, activation will be blocked. See Troubleshooting below.

Step-by-Step Guide

1

Open the Subscription and Billing Menu

Log in to your DOKU Dashboard. From the left sidebar, navigate to FlexiBill → Subscription and Billing.

If FlexiBill has not been activated yet, you will land on the activation page.

2

Click Register Now

Click Register Now button on the right bottom activation page to start registration process.

3

Review Terms & Conditions

Read and agree to the Terms & Conditions FlexiBill.

4

Confirm Activation

Click Continue to confirm. A confirmation screen will appear — FlexiBill is now ready to use.

What's Next

These are recommended next steps after FlexiBill activation

1. 👉 Collection and Plan — Create collection and plan as product/service offering that you will bill.

2. 👉 Member Center — Register your customers as member before creating subscription.

3. 👉 Create Subscription — Create first subscription by linking a member to a plan and start billing.

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Troubleshooting

Why did my activation fail?

KYB verification is not yet complete

Your business documents may still be under review. FlexiBill is only accessible to merchants with an approved KYB status.

Resolution: Go to Settings → Approval to check your KYB status. If still under review, wait for the approval email. If you believe there is an error, contact DOKU Support.

Business type is Personal

FlexiBill is restricted to Corporate and International merchant types. Personal accounts are not eligible.

Resolution: If your business operates as a corporate entity, contact DOKU Support to request a merchant type update. Supporting business documents will be required.

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FAQ

How long does KYB verification take?

KYB review typically takes 1–3 business days after all required documents are submitted. You will receive an email notification once approved.

What happens if I close the activation page before completing it?

Your progress is not saved. You will need to restart the activation process the next time you navigate to Subscription and Billing.

Can I activate FlexiBill for multiple businesses?

Each DOKU merchant account is activated separately. If you manage multiple businesses, each must complete its own activation under its respective merchant account.

Who should I contact if activation still fails?

Reach out to DOKU Support at [e-mail] or through live chat on the Dashboard. Provide your merchant Client ID and a screenshot of the error for faster resolution.